heliosuk
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Everything posted by heliosuk
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Actually Bankfodder it's not. The warranty applied to new cars and nearly used cars is crystal clear. The manufacturer warrants the car for one year as they are obliged to do so however any extension to this warranty is usually supported by an insurance policy not too disimilar to a used car policy sold by aftermarket dealers. it's a very grey area as to what is a genuine manufacturer warranty and what is not. As I understand it and from what I understand the legal perspective is that for the first year provided the parts are used are compliant or equivalent to oe parts then the manufacturer has to cover any issue. However, year two and three the manufacturer can dictate that only oe parts parts be fitted in order to comply with the terms of the insurance policy covering the car for failure. I could write pages and pages about this and in fact I think I ought to as it would clear up quite a few misnomers about car dealers be them new or used and the legal requirements as regards the dealer and consumer. WHat is for certain even with the new consumer regs it doesn't always apply with car sales!
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You don't have to prove that manufacturers parts were used at all just that they were of equivalent standard. Provided the car was serviced on time then Vauxhaul should not be able to get out of this. There is a proviso however and this is that manufacturers generally warrant the car for 1 year but the following two years is an insurance policy in that the car has to be serviced at a dealer and if this is not the case then they are within their rights to reject the claim. It's an often overlooked issue in the warranty when buying a car.
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True it can't be argued that the chip was caused by the OP but it can be argued the chip was there at the time of original inspection and was missed by the OP. If indeed the chip is an actual MOT failure then there are grounds to go after it but if not forms part and parcel of inspection before purchase on a USED car which it has to be as is an "approved car" sale. New unregistered cars are not described as "approved"!!!
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It's not a new car at all even though it might be in it's original warranty period. Once the car is registered it becomes used even if it hasn't been used on the road. As it is Approved this tends to confirm it would be classed as used. I have a problem with your first statements though "10 Days I went for test drive of the approved car and it was great so negotiated the price and finalized everything including price and monthly payment etc and confirmed next Saturday I will collect the car. 2 days back I went to get the delivery of the car, signed the papers and did the formalities and finally when the guy was demoing the car's feature I noticed that windscreen in chipped and it is not that small but it is not massive as well... strangely if it was there at time of test drive I would have highlighted it. " This implies that on inspection that you admit you missed it. What you need to do is to ask the dealer to prove it was there at the time of inspection/test drive. However rather than go down the route suggested by some of the comments can I suggest a more pragmatic response which is to write/e mail the Dealer principal and copy Land Rover customer services first and see the response. As an approved car it should still be subject to a certain standard but it would be nice to know the model age and mileage first.
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You need to get to the root cause of the fail but by the sound of it it would suggest an instrument cluster fail. many garages don't have diagnostics equipment to deep dive an issue especially if they are not a specialist as to get the equipment necessary nowadays is prohibitive cost wise. WHilst within the industry the fault codes have now been comonised the way of communicating these faults for further diagnostics has yet to happen. On the balance of probababilites it's likely a instrument cluster fault from what you have described but a second hand one will probably need re programming which a general garage might find difficult.
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Faulty car in first 30 days
heliosuk replied to unimatrix1066's topic in Vehicle retailers and manufacturers
This does not suggest a clutch problem but a gear linkage adjustment issue. Most selector mechanism from the selector arm or rod are done by cable which often drift out of adjustment. By changing the clutch and Dual mass flywheel (which incidentally is the totally incorrect repair) they would have had to re-adjust the linkage. And you think the dealer has ripped you off??? I'd be going after your repairer for incompetence frankly. Very few cars have problem with the DMF, there were some early issues but these have all been resolved. Total and utter balderdash and I hope the dealer defends robustly!! -
Well a complaint to head office in the past will get you nowhere with Arnold Clarke based on previous reports. Would the car have a full and valid VW service history by any chance? There is an alternative route to try with VW by the way which might mitigate the costs however due to the huge fines and compensation they are having to give under dieselgate, getting any goodwill out of VW is difficult at the moment. As regards trying to pursuit a legal action against Arnold Clarke this is going to cost as the onus is on you to prove the fault was there prior to sale and with the above average mileage this is going to be difficult. It's not a nice position to be in I know but all too often on this site they say go to court when in reality you'd be better off cutting your losses. Not right I know but is fact. For example, If I was to pull and strip the box my time alone would cost £800 to do so and write a report plus the lab analysis fees which would probably be the same, plus the lawyers fees and probably a year of your wasted time!!!
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Contrary to what BankFodder advises I'd rate your chances as 50/50. It's a six year old car with in excess of average mileage and the fault is in excess of 6 months where the dealer has to prove the issue was not there. The onus is now on you to prove it was and even if you do don't expect a full refund as you have had the car for 8 months. Is it a DSG box by any chance??
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How very true Old Cogger, even then you won't be able to satisfy people as they'll be claiming the range is inaccurate. Reliable electric cars that can go the distance are a long way off. However at this moment in time if you only want to potter around town and can charge up for 14 hours a day then they seem to work . Then there are the hybrids but that's another tale lol!
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No I don't actually, I live in the real world but did do 10 years on the East Sussex/West Sussex border so you're obviously picking at straws. One of the main reasons vehicle emission controls are so stringent now madam is down to the school run with mummies taking there over protected obese brats to school because they can't be bothered to walk. I see it every day and have to deal with people like you complaining about this when they have clearly mis understood a modern car. Fair play to Toyota and I hope they stick to their guns.
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East Sussex does have a motorway, it's the M23. Either way, DPF's have been in for a long time now possibly longer than 7 years however emissions regs constantly change. I think here there is a possibility that this particular car might be subject to Euro6 regs where the majority of manufacturers use the add blue system which injects urea (smells like cats pee) into the DPF and this is where the smell comes from when it regenerates. It's not harmful but does give off peculiar smells. The key to getting rid of it is as with any DPF car the occasional fast run along a dual carriageway or motorway. Unfortunately I have to agree with Toyotas stance that there is nothing wrong with the car but you might like to know that you're now driving a very clean car which can only be good for you and your children. So to me you have three options: 1. Change to a petrol and accept the loss. 2. Carry on as you currently do and accept that at some point the DPF will block to the extent that it cannot regenerate anymore and the car will breakdown/goes into limp home mode. 3. Make a point of going for a good fast drive along the many dual carriageways or motorway that exists in East Sussex. This issue with DPF's is nothing new and perhaps a bit pointless as was brought in to reduce emissions but the emissions generated in producing the DPF in the first place far outweighs what they were initially designed to do let alone the add on's since
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Are you able to state if the car was bought as new and what model year? Is it compliant with Euro 6 emissions regs by any chance which usually means it has an Add Blue dosing system. If so quite a few manufacturers are struggling with this issue at the moment. How long have you had the car, how many miles?
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Gawd this is painful. By looking at the car you decided to buy so must have wanted it and then decided to have it re MOT'd just because you found some advisories listed against it. The Majority of the MOT test is subjective though getting better to be objective. The exhaust leak.. ..well all exhausts leak. ..it's called a tail pipe but understand what your saying and indeed all exhausts are welded, some are rolled and folded but they all leak in one way or another, it's where they leak that can be called into question. Likewise, all dampers will mist oil as it's impossible to seal a moving rod under pressure without it leaking. Just look at some hydraulic rams, they'll all exhibit some evidence of leaks... .in fact a brand new damper it's possible to detect leaks on. Despite the usual over reactionary advice here, it would be nice to know what car it is, how old and how many miles done and how much you paid as this all has a bearing on what you're being told to do. The CPA is relative to age, mileage and price which didn't change when it came in so the dealer might well be within his rights to challenge your advised rejection. Advisories are not a fail, only that in the opinion at the time of inspection there MIGHT be a potential problem and opinions differ from one person to another. What is guaranteed though is that by reporting advisories to VOSA you detract resource from the real rouges in the industry. Fortunately VOSA are a bit more switched on. Talk to the dealer about your concerns first rather than steaming in with a rejection as after all some of this is down to you.
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Faulty car in first 30 days
heliosuk replied to unimatrix1066's topic in Vehicle retailers and manufacturers
Hold on a second, if the clutch was dodgy then all gears would be difficult to select. I think you need a second opinion first as to whether the clutch is faulty or not. And by second opinion I mean an approved Alfa outlet, not some specialist or other garage then if they confirm it you might have something to go on. The fact that you state it's only reverse suggests it could just be an adjustment that's needed to the gear change mechanism. -
Possibly yes he can. Did you sign any job authorisation when you took the car in? However, be warned that it's a generally accepted thing within the industry that rust repairs cannot be guaranteed unless the panel is changed for a new one. Grinding back to new metal won't work in reality. Think you're just going to have to accept this one as down to experience. Would be interested to know though what panels, what car and how old it is along with where the rust occurs as this might be a common issue known in the trade so might give you some leverage. VW Passat wing springs to mind!
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2nd Hand Car missing spec (Evans Halshaw)
heliosuk replied to Smitho3's topic in Vehicle retailers and manufacturers
It's on my car and it get's turned of every time as is a pain. As hammy points out, it does little for fuel economy but is mainly to get emissions down over a kilometre. -
2nd Hand Car missing spec (Evans Halshaw)
heliosuk replied to Smitho3's topic in Vehicle retailers and manufacturers
This might be a case of RTFM. Stop start only functions if a certain set of criteria come together such as battery voltage demands, powertrain temps, clutch and brake position and if the air con climate control operates correctly so make sure all these conditions apply before Suit, Grabbit and Run get involved. It will flag or should do as a DTC but won't necessarily send a DTC message to the operator of the car. -
Here we go again, King, is/was your Toyota a genuine import or a grey import as when I worked for a Prestige German manufacturer I often came across the same situation when we advised the tyres were not approved for use in Europe and this hadn't been explained properly by the Service Advisors who tended to be pretty females who couldn't explain the difference between a con rod and a piston unless high on prosecco in a night club let alone any rubber parts!! It's a real nightmare for manufacturers and dealers at the moment as they don't want to pay aftersales people decent rates!
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Bought a car through private sale - now have mechanical problems
heliosuk replied to GASS's topic in General Motoring Issues
Had a good laugh at this one indeed! 1. All diesel injectors have a leak off pipe which feeds back to the tank. 2. At the price paid I would think it's a very high mileage car so the EGR valve will fail at some point. It's a known issue across multiple manufacturers and by design is doing what it should. At some point in its life it will block by design the same way brakes wear out. 3. The camshaft sensor should last the life of the car but shows a DTC and warning light if it fails permanently so would think the DTC recorded is a historic one as if a permanent one the engine just would not run. As ever we're never told what car and mileage to gauge if it's right or wrong for the model. I feel sorry for the seller as they probably didn't know. At the end of the day none of these are major issues and just need routine maintenance something you'd expect for a £1750 car. It ain't going to be perfect!!! -
should i reject or request repair
heliosuk replied to rosey999's topic in Vehicle retailers and manufacturers
You need to be methodical in getting to the root cause of the issue. Essentially, from your post you have said that you have road noise. The brakes will have no effect on this unless you are actually using them. So presume you can rule this out. You haven't described the noise as to whether it's a pitch noise, i.e. changes with speed, is constant, changes with gear selection etc. So here is a basic guide. If the pitch of the noise doesn't change irrespective of the road surface you are on then the likelihood it's wheel bearing related. If the noise changes depending on gear selected at the same speed then it's pointing towards gearbox/drivetrain. This is at constant speed by the way. If you have changed tyres like for like then there could be a an issue with the tyres. Could do with the mileage of the car as this is probably a car with a design known as EuCD and if over 60K miles will suffer from wheel bearing issues, lower control arm and upper suspension bearing. You need to be more succinct in the description of noise. -
I don't think you understand the extent of the issue in hand. At the time of sale from what's been unravelling and still seems to be so, I don't think anyone knew the extent of the issue or what vehicles were affected VW in Wolfsburg included. To me you'd have to prove that whilst the issue came to light, the issue in itself, i.e. the fuel economy and type of emissions quantity had a material effect on your decision to buy the car. Bearing this in mind, there were other similar cars on the market at the time which had better claims so there was something other than the emissions defeat debacle that swayed you to buy this car. Don't think your going anywhere with this. Interesting scenario though as I expect to see a rise in claims in Europe. Apparently VW Group were aware of the defeat device which was designed for the US market test. However the claim against VW is that they knew at the late stages not that customers necessarily were dis advantaged. In some cases customers have been able to improve on the fuel economy quoted. All a bit of a mess but UK and Europe shouldn't get too excited about it all.
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Hold on here. Lets get a few facts right. The initial post state that the OP bought from a dealership. It does not state it was from an official VW dealership. If not an official VW dealership then the dealer in question would not be in a position to make any comment. Another jumping on the band wagon of litigation not understanding what has gone on perhaps ???
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Well your choice not mine. I don't have the problem, you do. And anything you say will be nebulous anyway as you are asking for help here which is being given. The wonderful thing about this forum is that you get good advice. How you take it is up to you!! If you make any more derogatory comments against me I will take action against you as you are calling my professionalism into account now. And I will follow through This is not a threat..
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There are multiple reasons for that code as from memory it's a generic one covering a multitude of faults. In an ideal world the dealer should send the car to a BMW dealer, not just the gearbox. It might be a seal issue or that it requires a service which means a fluid drain and filter change. Under European regulations the part/assembly should last 10 years or 100Kmiles however there are exceptions to this which I'm no longer privy to.
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Unfortunately I can't do assessments for anyone but my current employer and to do one properly would take me at least 4 hours. Indeed I Do know rather a lot about Land Rovers especially the freelander 2. The problems you describe I would expect to see with a freelander 2 at this age and mileage. Infact they are relatively minor. The issue as I see it is that if you go to court and reject the car you don't have a solid case . The law is quite specific on this where that the car should be commensurate with age and mileage and in my opinion it is. The freelander 2 had a design life of 10 years or 150000 miles and you are well over the design life and it would be absurd to think the car is perfect at this age and mileage. You have a car that is what it is, is not dangerous as the issues can be sorted out. Would be interested to know what you paid for it! Sorry to sound brutal but you get what you pay for. Having said that, agree some sort of deal with the dealer to get the car up to scratch and you'll enjoy some many happy miles of very comfortable motoring in all conditions. But to go to court over this is a falicy and will probably go against you if the dealer does his homework!!!
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