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  1. Hi all Not sure if any of you are familiar with this, there was a watchdog piece in 2010 about Vauxhall Astra's and Zafira's having issues with their horn. The title of the story was "Horn that doesn’t warn". The fault was that if the vehicles lights were on the horn failed to work, you could dim the dash lights down almost to the point where you cannot see the speedo and the horn would work again. Vauxhall supposedly recalled all vehicles and fitted a clamp/clip to the steering column which they say remedied the problem. Here are 2 links one being the actual fault and the work shop manual for repairs and the other is the story. http://workshop-manuals.com/vauxhall/astra-h/n__electrical_equipment_and_instruments/technical_service_bulletins/poor_operation_incorrect_operation/horn_intermittent_malfunction/ http://whatconsumer.co.uk/forum/consumer-rights-television-programmes/10231-bbc-watchdog-horn-doesnt-warn.html I recently spoke to 2 different dealers and got conflicting information so Icalled VX up, I advised them due to the constant conflicting advice from the dealers I would record the call which they were happy with. The handler advised it had been recalled in 2010 and had a new complete CIM module installed. Should I have any further problems with the horn i was to get my car to the garage to investigate and they will forward their findings onto VX who may contribute for the repairs which could be something from 10% to the full cost. A few days later I decided to send them a video of my issue When calling up I got someone else I explained what the other person had said a few days before, however this person said the information given a few days prior was incorrect. My vehicle had not had a new CIM and in fact had just a clip fitted to remedy my problem I then decided to write to the CEO office and lodge a complaint over being told wrong information constantly. Ultimately their responce said they say sorry for their wrong information, the Customer Satisfaction Program has now closed and the recall was for a clamp to be fitted to my vehicle and this has been carried out so its finished. They then continued to say there were cases where this matter was not resolved and further actions were carried out. I disagree with the “recall” being for the clip as to me that is a solution to the problem they recalled for. All this stinks, they have also said my cars within 10 years old which would allow me to get the dealership to contact them to see if they will contribute , but are reluctant to actually do anything and continuously fob me off. Can paste the emails to and Fro as to me they are an interesting read. Opinions needed on recalls – would you agree with me that if a cars been called in for a particular reason and the quick fix they done hasn’t worked then it still needs to be completed. That first link above does state if the CPS failed to rectify the problem then a new CIM is to be installed. Cheers Steve
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