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  1. I have an ex Friends Life with profits investment bond now under the ownership of Aviva. This was transferred to me by my mother. Over the past three years I have made a number of successful partial withdrawals on the policy without issue. This all changed when in early September of this year, I submitted another partial encashment for £3000. After not receiving the money within 10 days I contacted Aviva and was told that due to a technical issue sufficient units could not be cancelled to action a payout. Therefore, the process was delayed. To exacerbate, the issue, I had a buil
  2. Has anyone received a similar email from their car insurers? I have insurance with Quotemehappy which is Aviva. They requested A copy of my photo card driving licence A copy of my ‘Licence Summary’ A copy of the V5 registration documents Proof of address: a utility or council tax bill dated within the last 3 months Where applicable, a copy of proof of ‘No Claims Discount’ from your previous insurer. They contacted me by email and I asked them to provide on online facility to upload my documents safely which they didn't. Then, they sent me another email assu
  3. I have an Aviva small self-administered pension scheme and now wish to encash in full. Should be straightforward? Not with this bunch of cowboys. Here are my experiences:- Calling 'customer services' takes ages to answer When they do answer, the person cannot offer any meaningful help without putting you in another 30 minute call queue Aviva confirmed all paperwork was in order, but would take 10 business days to 'process' Called Aviva on the 11th business day having heard nothing When questioned on the reason for inaction, their reply was "your address has changed". No at
  4. HI Had a pensions with Aviva when I wanted to transfer I was told fund was £2K, when requested transfer was told information was in-correct and should be £36K, got my 3rd party IFA to check and was confirmed as £36K, after about to date 15 phone calls still have no conclusion from Aviva, apart from speaking to 3 different depts who were all very abrupt and eventually got a phone call to say pension pot was in fact only £2K, No apologies no nothing, in fact consider all people who I spoke to to be abrupt and totally unhelpful and got the impression that they had
  5. Aviva posted me some very insulting to me marketing material in february so I contacted them to complain. They claimed that I had opted to receive marketing some years before, when i lived at a previous address. After further correspondence where they failed to produce any evidence of htis supposed agreemnt or ticked box (never used web or paper forms to agree to anything) they admitted they did not ahve such an agreement, had mixed my personal data up with another person of a similar name as well and offered me £75 when I had requested £250 as that was a sum courts had agreed was a mini
  6. I wonder if anyone can advise me of a contact number or help regarding a loan taken out pre regulation via Central Trust CT capital with Endeavour personal finance who are now HSBC HSBC blame Central trust as the broker - Central trust say they were not regulated pre 2005 so told me to look at the underwriter who were Hamilton Insurance. I believe they are now Aviva Insurance. I have telephoned many Aviva numbers today - they all tell me that they have never heard of a PPI claim with them as the underwriters?? Am I going mad? I really have no idea who to
  7. Hi Aviva My Mother in law (and late Father in law) took out an Equity release deal with NU (now Aviva) in early 2002 They did sign on the dotted line and had IFA advice (family member who was an IFA) ....they wanted to tuck some money away for the future plus pay off a few bills....although in truth they did not understand the nature and impact of the redemption penalty rules (few would..) 11 years on she is a lonely widow and wants to downsize from the house - her husband died 5 years ago now and she is lonely + its to big to heat and manage, the stairs are becoming a struggl
  8. Hi, I'm a First Direct Customer and have had a mortgage with them for over 15 years. I am so impressed with their customer service, that I bought their buildings insurance. I've had the policy for donkey's years. In May 2015 I had a leak which came in from the next door neighbour. The ingress of water stayed well below the joists and never damaged any flooring or contents. I repeat, water never ever at any point damaged any of the building or my personal belongings! Asprea, which is a claims management company which is owned by Aviva, assigned a surveyor to manage the claim. How
  9. Young woman driver's £11,500 car insurance quote almost six times value of her car A young driver was horrified when her car insurance quote was a massive £11,500 a year - nearly six times the value of her car. Naomi Bowler was stunned to be told the premium on her £1,700 Peugeot 206 would be £1107.72 a month - with a deposit of £1,923.66 - but Aviva have defended the quote. The 19-year-old used to be insured at a cost of £96 a month using black box to monitor her driving. However when Naomi, who has no claims and says she parks her car outside her home in a pleasant area, ap
  10. In January of this year, I was hit by another car that drove between two lanes of traffic to overtake me from the left. The car pulled out in from to me, lifting my car off the ground and damaging the front side panel and bumper. In doing so they damaged all of the side of their car. Their damage to their car starts at the top higher up and then drops down. There were no witnesses to the accident , but there are photographs of the damage, which I believe support my case. The other driver has claimed that I overtook them from the right, in doing so that I mounted
  11. I have asked Aviva to start a pension, taken out in 1987, next month. They say that my signature has changed. They insist that I get a signature form witnessed by someone who is likely to charge me for the privilege (accountant, solicitor, etc). I am a qualified accountant. They have corresponded with me since 1987. I do not believe that this is actually required - they are just trying to avoid undertaking an electronic data check at their cost (£10 or so). They also want to see a passport or 2 part driving licence - even though the DVLA has instructed us all to destroy the paper l
  12. Ok here we go again. I've dealt with thousands and thousands of building insurance claims. Most claims are viewed by a loss adjuster who on the whole are reasonable ,realistic people in touch with prices and the unforeseen problems that can arise as the remedial work continues. Asprea on the other hand will quote prices so low there is no way the job can be completed to a good standard of workmanship. They will under price on materials and labour. ... Not my scene. My Mother in laws house has been flooded by a burst water main from a neighboring property. I've stripped out
  13. Good morning. In January 2003 I took out a car loan with Direct Car Finance. The loan for the car was with Welcome Finance and front loaded with PPI of over £1500. At the time I was employed as a servant of the crown and as such can't be made redundant. I was also entitled to full paid sick leave so PPI was not needed. I was not worldly wise and was told that I needed the PPI to be accepted. I took there word for this and signed the agreement. Over the last couple of years I have tried to reclaim the PPI with the following results. Welcome Finance originally said that I f
  14. It is really worth reading this story linked to here http://www.independent.co.uk/news/business/news/maxherve-george-the-man-fighting-a-merciless-legal-war-against-insurance-giant-aviva-10168427.html Aviva are going to have to come up with a deal that is going to cost them a lot of money.
  15. Please Help I am very new to forums and do no if this Thread is in the correct place. What does CAG stand for ? I was due a pension from Aviva 16 months ago, but as I had made a complaint to the Ombudsman about the way in which Aviva had operated during the time I had invested my "bought out option" with them and what their Retirement Illustration offer was then, I have not been able to receive that pension because it was in the hands of the Ombudsman. My original complaint to the Ombudsman was that for the final eleven years of the policy with Aviva they basically froze the interest
  16. Could someone please help me with the following situation? Aviva/ Quotemehappy / Solus Park Royal are lamentable and treating me, their client, like thugs. Back on the 29th November 2014 someone stole the two front seats from my Fiat 595 Abarth and caused some collateral damage to the car. Almost three months later, QuoteMeHappy/Aviva has still not settled the claim. A couple of days after the theft I was given a smelly "courtesy" car. Of course no terms and conditions were presented. No indication of how long I could keep the car etc. The claim ran it's course. QuoteMeHappy/A
  17. My mother took out an equity release scheme with Aviva 13 years for 81k.... with an interest rate of 8.5% compound, and an early repayment clause linked to gilts. She has realised that if she maintains this, in another 10 years, she will effectively be destitute as the interest will take ALL of the equity in her home, her only asset. She therefore wishes to repay it early and Aviva are now seeking, in addition to the exorbitant interest accrued over the years a 62k early repayment/payment clause... therefore to settle this debt, she must now repay 294k or thereabouts. She did no
  18. Had an accident 26th may 2014 .I was told i was at fault after skidding and hitting the car in front who suddenly stopped on a busymain road to let a duck cross.....I phoned quote me happy who put me through to aviva person who took details etc TODAY still no one from my insurance company has been in touch ,after many calls trying to get info. A viva people said they would call me back on four occasions no one has bothered. The car recovery company has given me some information saying that my car has been taken to dismantlers as a total loss, yet after a month ,not a word from my insurers qu
  19. After my late husband died, I got his pension which is through Aviva. It was only a small pension of £202 per month. The terms of the pension were that after 3 years of his death, the pension would reduce by 1/3rd which now makes it £137 a month - hardly an amount to get excited about. On average it's increased by 1% - 2% every year so it would take at least another 20+ years to get back up to £202. Typical of Aviva, I find out that they'd reduced it on checking my bank account. They sent the letter informing me of this a few days later. They state the reason for the redu
  20. I rang welcome on 28th jan 2014 for all my account details as i had loans historically with them, they gave me all account numbers and explained that i would have to contact aviva about loans prior to 2003, i rang them and they sent me a questionaire that i filled in you cant imagine how shocked i was today 21/3/2014 to receive offer of ppi redress for 3,200 less than 8 weeks and no fob off amazing underwriter pays out. I had read on most forums that it would be a battle but it wasnt so if you have a claim do it yourself and just go for it.
  21. Hi Caggers Here I am with a different case all together. This morning I received a letter from Aviva Insurance stating that they are writing to inform me that they have identified incidents relating to a motor claim or accident i was involved in have been accessed and disclosed to the third party without my/their consent by an employee who has now been dismissed. It is a detailed letter and i was wondering if they have a case to answer as afterall, they should have measures in place to safe guide my data. I have since the the accident in question received countless nu
  22. Hello. I have checked pension fund statement from Aviva and it is £10000 less than last year. It was worth £34000 last year and only £24000 now. Do you know of any reason why this has happened. I pay £100 per month in contributions, therefore I may well have not paid any in for the last 9 years , as its gone? Thanks .
  23. Almost 2 weeks ago we had a non-fault accident. As we were slowing down and indicated to turn right, there was a junction on the left where the driver did not stop in time, over shooting the junction and hit the side passenger door, it has left a dint, took the skirt off and left a scrape (nothing else, easily repaired) We informed our insurance company (kwikfit) who quickly passed us onto aviva (the underwriter) aviva collected the car from us 3 days later on the basis that it was going to be taken for the engineer to assess the damage to the car and repair if possible. We have
  24. From This is Money :- http://www.consumeractiongroup.co.uk/redirect.php?x=http://www.thisismoney.co.uk/money/news/article-2554472/Four-million-savers-short-changed-Aviva-compensation-Insurers-323million-bill-merger-blunder.html
  25. From This is Money :- http://www.consumeractiongroup.co.uk/redirect.php?x=http://www.thisismoney.co.uk/money/news/article-2554472/Four-million-savers-short-changed-Aviva-compensation-Insurers-323million-bill-merger-blunder.html
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