I have an ex Friends Life with profits investment bond now under the ownership of Aviva.
This was transferred to me by my mother.
Over the past three years I have made a number of successful partial withdrawals on the policy without issue.
This all changed when in early September of this year, I submitted another partial encashment for £3000.
After not receiving the money within 10 days I contacted Aviva and was told that due to a technical issue sufficient units could not be cancelled to action a payout. Therefore, the process was delayed. To exacerbate, the issue, I had a buil