Search the Community
Showing results for tags 'poor customer service'.
I have been a member of O2 since 1989 (When it was originally called Cellnet). I have had many phones, and many contracts, and I have stayed loyally with O2 since that date. However, on Christmas Eve I went into an O2 shop looking to buy a iPhone for my brother as a Christmas present. I was persuaded to upgrade my own phone to an iPhone X, so I could give my present phone to my brother. I was told I would have to pay £69.99 for the handset and another £297.00 to upgrade early. At NO TIME was I told that this fee was non refundable. I upgraded, when I went home
Hi, I'm a First Direct Customer and have had a mortgage with them for over 15 years. I am so impressed with their customer service, that I bought their buildings insurance. I've had the policy for donkey's years. In May 2015 I had a leak which came in from the next door neighbour. The ingress of water stayed well below the joists and never damaged any flooring or contents. I repeat, water never ever at any point damaged any of the building or my personal belongings! Asprea, which is a claims management company which is owned by Aviva, assigned a surveyor to manage the claim. How
I used the reserve and collect system for Comet when trying to purchase 2 x LACIE drives. The assistant told me on the phone there was one in the Trafford Park store, and also one ex display model. I purchased both. On getting the items home I was told by my place of work I had needed a FIREWIRE; thinking nothing of it I tried to return the items to Stanley Retail park to be told by manager he would absolutely not refund the ex display model. Unhelpful. So I called Customer Services who informed me ex display must be returned to the original store. As there