I have asked Aviva to start a pension, taken out in 1987, next month.
They say that my signature has changed.
They insist that I get a signature form witnessed by someone who is likely to charge me for the privilege (accountant, solicitor, etc).
I am a qualified accountant.
They have corresponded with me since 1987.
I do not believe that this is actually required - they are just trying to avoid undertaking an electronic data check at their cost (£10 or so).
They also want to see a passport or 2 part driving licence - even though the DVLA has instructed us all to destroy the paper licence which no longer has any legal status.
I have bought and sold properties with less complication and red tape than dealing with Aviva