Hello All, I purchased a cooker some 4 yrs ago and it has developed a fault with the grille which has blown the elec breaker out and stopped working. I have e-mailed them and phoned and received 2 e-mail messages from their know how team, both of which state: 1)You will NEED to provide us with an engineers report. Once we receive this report we will be able to establish where the fault lies. 2)In order to assist you, we will need an independent engineers report showing the fault and the cause.We require the report to be on headed paper and include the cost the engineers will charge to repair the unit. Once we receive this we will look at the cost to repair against the depreciated amount. I made the claim to them using the SOGA 1979, which clearly states that in your claim you "MAY WISH" to obtain an Independent engrs report, whereas they are stating that "You" will "NEED" to obtain engrs report. Surely they should be the ones providing the service engr to visit and report back at their expense and not for me to have to pay up front for an engineers report. All info/advice will be gratefully received. "EXEMPLO DUCEMUS"

I purchased a Samsung LED TV from Currys back in April 2013. I have been experiencing problems with the sound for a while now; first one being sound just cutting in and out on Freeview and that problem eventually went (hopefully for good!) and now there's a problem where it emits a high pitched noise whilst watching anything in HD; on HDMI ports and Freeview HD, so I know it isn't a problem with the ports or wires. This problem hasn't gone and it's very annoying after a while of watching anything! I just think to myself I didn't pay £350+ for a TV to have any problems with! I went down to Currys today, explained the problem to a KnowHow member of staff and he didn't have a clue on anything to do with a TV. He just told me to bring it in and they'll send it off for repair and I said no I'm not being without a TV whilst it goes off for repair due to a fault which wasn't down to me! I rang up KnowHow and an automated service told me now they cannot do anything and I must take anything up with Samsung! It looks to me like they're passing the fault. I rang Samsung but they're closed so I'm stuck really. What should I do? I expected a refund on the product - I'm still going to be shopping in the same shop so I don't see their problem! Where do I go from now? I'm not accepting a repair on a 7 month old TV so I will be without one for a while. Why are they passing the problem onto Samsung when I didn't buy the TV from Samsung? I bought it from Currys, so I think their duty as a seller is to refund me; or a least not jib me off! Thanks for any help.

I would be grateful for any advice on this, I bought a used car from a garage and the next morning I went to use it and the engine management warning said there was an issue with the coolant system. I called the garage where I purchased it from and explained that the car was loosing all the water through the bottom of the car. They went straight on the defensive saying the car would have to be recovered at my cost and I would be better off taking it to a local garage to diagnose the problem. They stated that the car had a new MOT on day of purchase so anything that had gone wrong with it was not their problem. I'll cut a long story short a mechanic diagnosed the problem as a blown radiator but it took hours of work as the front end of the car had to come off, so I told him to repair it as I would of had to pay for the work already done as it took hours. I have since sent a letter to the garage I bought it from who said he did not authorise the work and is therefore not paying. What are my rights in regards to this as the repair cost £700 to put right. I would really appreciate any advice you can give Thank you

Hello forgive me if this is the wrong forum but it looked the most likely one for what I need to ask. On Monday morning (18/11/2013) my Grandmother (aged 76) was crossing the entrance to a car-park (a supermarket one) it was raining heavily and she had her umbrella up, she didn't see the car and she was hit and knocked down. The Police were called and the Ambulance, my Grandmother was taken to hospital and is still in there as she has a broken knee. The driver is an 81-year old. Just really trying to get to the bottom of who is at fault here. On the one hand my Grandmother's umbrella would have blocked her view but I know for a fact she does look when crossing the road and on the other surely if the driver thought she couldn't see him he should have at least called out or sounded his horn. My Grandmother doesn't wish to seek any damages but she is worried that she will be blamed she has no money either so is obviously very afraid right now she has numerous health problems so this added stress and hospitalisation isn't making things easy for her. So does anybody have any advice please ? Also how will this affect the driver with regards to his insurance etc ? Thank you.

Hi all, I bought a used Ford Ghia in 17 Sep'13 for £1000. At the time of sale there was a squeaking sound in the car when you drive or brake which dealer said it will go in time as it is because the car was in standing position from some time. thought its ok and bought the car and payed the amount by direct debit. Later that week I noticed there is a rubber/ plastic burning smell in and outside the car when you drive. I informed the dealer about it and he said it will also go in some time. I used that car for 2 weeks but still the squeaking sound and the smell didn't stopp but got worse I called the dealer again and asked him to check and he asked me to bring the car to his garage and asked to call him before coming. after that weekend I tried his ph. no. few times but he never answered on 19/10/13( Saturday) I took the car to dealer directly and asked him to see for himself he asked me to tell the problem to his garage people so they can look the car which I did and left the car and keys with the dealer. When I am coming out of his premises I seen him taking out the car on road at speed, at that time I thought he might be checking for the problem so ignored it. later that day in evening I got call from him saying that there is a problem with brake disk ( its damaged) which he can't fix and I have to do it myself but he can repair the smell problem which I explained him as it was there at the time of sale and you know that so you have to repair which he refused I asked him to do not do any repair as I want to proceed legally and I'll collect the car next day (Sunday) as we agreed when I given him the car for repair previous day and he excepted. Next day when I arrived at his shop at the time we agreed there was no one there and the office was locked, t hen I tried his mobile but the never answered. As I had work that day so I left for my office and while I was driving out I seen my car standing outside on a private parking outside dealers premises. When later evening I tried his mobile one lady answered the phone and she said he is out of town when I can hear the dealer dictating her what to say she said the car is with the garage and can collect from them. I told her I never given that car to garage but to you and |I asked him not to do any repair. I informed her that I will be coming to their shop to collect my car next day which she agreed. Monday evening when I called the dealer in evening to collect the car he again started talking dodgy asked me to collect the car from garage which I refused and he disconnected the phone, I informed police and got log reference from them. Later that night after dropping my wife to work for her night shift I decided to check where my car is parked at that time so when I got to his place my car was still standing in private car park s I decided to take few pictures of it for future reference. While I was taking pics I noticed there is a big dent in front passenger side door and scratches on the mirror frame as well which was shocking for me. Immediately after getting home I informed to police and updated my log reference. Now he refuses and says he didn't caused the damage and the car is still with him till now.:mad2::mad2: Guys can you please advice me what to do next as it really difficult for me to survive without two cars as we got a 20 month old baby and it is really uncomfortable in this weather t o take him with me when I go to drop my wife for night shifts and pick her up early morning and then go for my work everyday. Please advice me.:-):-)

I GET annoyed when a telephone box payphone is broken and unusable. so FYI here is where you report the fault to : http://www.payphones.bt.com/publicpayphones/reportafault.htm Freefone 0800 661 610, 8.30am-5.00pm, Monday to Friday

Hi, We have been renting a property now for about 1 year and we had a fault with a rainwater harvesting system which runs outside our house in the garden. It runs a down stairs toilet water supply. When you flush the toilet its water supply pressure drops and the pump picks this up and pumps water to refill it. This being outside you cant really tell it is running. Untill you get a quarterly bill in for electric of a extra £300 onto because this pump ran for approx 3 months none stop using 1.3 units a hour. I complained about it to landord and asked if he could also pay me the money to pay electric. He fixed the fault and refused to pay the bill of electric that it ran up. There is nothing in the tenancy agreement saying who is responsible for the bill only that he is to maintain and repair. But there hasn't been any maintenance on it that i know of or his agent that we pay the rent to. I asked him again and point blank said no he is not paying it... Is there any legal means to me making him pay this or am i just going to have to work this out my self. Things arnt great at the moment as it is and this could mean that we have key meters in to pay this off. which i am also waiting for him to agree too as it states i cant alter pipes or meter supply's to the house Thanks for any help

Hi, I have just had my car's MOT and a problem has been flagged up by the technician where my engine has a intermittent revving problem where idle, as this is intermittent its very difficult to plan when its going to happen however this has always been on the car and its not now after owning it for 2 years that its been flagged up as being a fault. The car is showing no faults as far as the codes are concerned and everything else is running as it should do. Is there any help that I can get from the finance company to help with repair etc or the fault as it was there when I purchased it. Not sure what I am asking for really. I guess the question I want to know the answer too is does the dealer & finance company have any responsibility as the car still has 4 years left to run on the finance? Thanks Scott

Hi, just looking for a view from an outsider! Purchased a used renault megane cabriolet on a 56 plate in april 12. Within days it was obvious there was an entry point for water getting in from roof. Informed retailer, eventually got it booked in for repair after much wrangling, to replace the seals at their cost. Car came back to us with 3 points of entry water so we deemed a failed repair. Also reported to retailer within a few weeks of purchase there was a knocking noise from the steering when on full lock/going round tight corners, again it was looked at by their service department and deemed to be 'nothing wrong with it' and their mechanic accused us of driving the car without the key in the ignition was the reason for the noise, just for the record we dont drive without the key card in anyway. No repairs/action by them. The car has been back and forth to the garage trying to rectify these matters with no success. We are pushing they are just pushing back. It was also very inconvenient to have to keep taking the car in when they could never tell us how long they would have the car for (I am a support worker and my husband works in sales and travels alot, we also car share this vehicle so time is always tight) So eventually this April it was MOT time, and lo and behold it failed and we are told its the strut top mounts (also told this is probably what the knocking noise has been) which as i said earlier has been there since day one. Took the failed mot and the car and parked it on the retailers forecourt, asked them what they intended to do to rectify faults, they said they would give it an MOT - it failed on CV joints, and denied anything wrong with strut top mount from independant MOT garage. The retailer offered to investigate(in my book an admission of guilt they knew it was goosed when they sold it) but after saying we also wanted the roof repaired (again) and that we wanted the warranty money back in full (seperate payment) as we would never entrust them to make use of it therefore rendering it useless, they withdrew their offer to fix the car at all and told us to come and remove it from their premises. We have contacted trading standards and have a case open with them, we also contacted barclay partner finance that financed the car and told them we are holding them jointly responsible for the car faults. The retailer told Barclays a pack of lies in their response back to them saying they had carried out work for the knocking noise, news to us! Anyway, I know we are going to have to pull out the cash for the strut top, and take that on the chin, also 4 new tyres as a result of uneven wear due to the fault. But we are going to press ahead for the roof repair and the warranty money back with small claims if need be as negotiations have now broken down with the retailer. Oh forgot to mention the retailer offered us 500 cash, surrender the warranty and not have the car fixed with them - which we declined to accept. Any advice please, i fear we are flogging a dead horse and am not well versed with county court etc, but the retailers actions seem very shady indeed and give me a glimmer of hope they are guilty! We really cant afford to have the roof repaired ourselves after paying for the other repairs (650 coins) and would need the warranty money back to get it done. The retailer is citing time lapsed to wriggle out of liability, and i have to admit it has dragged out, but not just down to us not being able to take time off work, also with them arguing over everything and having to fight tooth and nail just to get them to check stuff, then another trip back to get the so called reapir done!Thanks in advance

Hi everyone, I have a Samsung Galaxy S3 on contract with orange, still under manufacturer warranty. The problem that i have is a very common one when searching google called the Sudden Death Syndrome, one day the phone was working fine and then go to use it again....ITS DEAD. I get in contact with Orange and they organised for me to send the phone to the Samsung Repair centre (SBE Ltd), i waited circa 2 weeks and received the phone back with the report of the problem being "Water Ingress", they blamed this on numerous reasons such as: 1. Dropping the phone into water or a puddle 2. Spilling liquid on the phone 3. Rain, fog or mist!! 4. Steam (e.g. Leaving the phone on the kitchen counter whilst cooking) 5. Condensation (e.g. Leaving the phone in a vehicle overnight) 6. Body perspiration (e.g. keeping your phone on you when exercising) Now, from my point of view points 4 to 6 are what people do with their phones in every day use! An example, what if i were cooking and using the recipe application - does this mean i can't do that? or perhaps wanting to go down the gym? I know i have never spilt any water in the phone directly, their are plently of stories gonig round about Samsung putting the blame on the customers to cover their faults. I'll really appreciate you guys help on this because i need this phone for business. Many thanks, Layla

The top part of the CAG emblem is cut off which includes My CP, sign out, etc along the top. Tried on another PC and same thing. Help required please. Thanks team

Hi All My partner was involved in a road traffic accident in March 2013. It seems an obvious case where the other driver was at fault, yet the insurers have just decided that liability cannot be proved so have recommended a 50/50 settlement. These photos that show the approach to the junction where the accident happened: http://s511.photobucket.com/user/rk1974/library/Road%20Photographs pictures 1-3 show my partner's approach to the junction (heading north), picture 4 shows the other driver's approach (heading south). Here's what happended: My partner was driving on the road shown above, on the right hand (inside) lane, driving northbound. She noticed the light was green so proceeded throught the junction. In a split second she noticed another car pulling in front of her, but it was too late, the next thing she remembers is her head hitting the air bag. The other driver was coming from the other direction (southbound) and had made a right turn attempting to cut across two lanes of oncoming traffic. She hit the right-side of my partner's car at the front, the other driver suffered damage to the front of her car. The cars rested on the road and blocked the northbound traffic (in photos 1-3, on the left side of the road). Given the damage caused to both vehicles, where they ended up on the road and the laws of motion, this situation could only have been caused by the other driver driving into my partner's car. Now I thought in these cases the standard response was to find the other driver at fault since she caused the accident by driving into a flow of oncoming traffic? The police were called to the scene and the drivers were helped from their cars. My partner remembers a bus was in the left lane travelling in the same direction as she was when the accident happened. She was told by the police the bus driver reported the accident. My partner also remembers an off duty police officer arrived at the scene immediately and checked her condition. The police later contacted my partner to say the other driver was given a formal warning about her driving. The other driver claimed she was not liable and claimed she was stationary when the accident happened. We thought this was laughable and simply a standard case of not admitting liability until all the facts were evident. If you look at photo 4: http://s511.photobucket.com/user/rk1974/media/Road%20Photographs/road4_reverse_zpsb820d3a9.png.html?sort=4&o=3 the other driver could not have been stationary. To be in a safe position she would have to be in the right lane on her side of the road waiting for the filter light to turn green. Even if she had pulled out ready to turn you can see that there is plenty of space just left of the box junction for her to have been in a safe position that does not obstruct the oncoming traffic. Given the positions the cars rested in, if she was actually stationary her car would have to be positioned sideways (she would have had to been static in the box junction with cars oncoming!) and my partner would have had to swerved left then back to the right to cause the damage to the cars! The insurance companies have determined as the police warned rather than prosecuted the other driver liability is not certain. My partner was asked by the police what course of action she recommended. As she thought the other driver would suffer enough financially if she was found liable, she recommended a warning. If my partner recommended a prosecution would this have influenced the police's decision? The insurance company are also claiming there were no witnesses. This is something we will investigate further by contacting the police for copies of statements and Transport for London for the bus driver's testimony. CCTV cameras were also not in use at the time of the accident. Can we also request a detailed breakdown of the other driver's counter-claim as what we have been told so far seems frivolous? And a full breakdown of how the insurers reached their decision (Data Protection Act - Subject Access Request)? My partner's insurance company wrote to her to say that liability cannot be determined. It could be in court, but they recommend against that. So they've decided it's a 50/50. Thanks if you've taken the time to read all of this, any help in this matter would be greatly appreciated. Cheers, P.

Hi everyone I have a washing machine with brighthouse which went faulty last last Thursday. I phoned the store to be told an engineer would come on out on the Tuesday ,,, no engineer came after waiting in all day I received a phone call asking what the problem was and they asked me for serial number of washer and said they would order the part .. quick diagnosis without even checking . .so I ring the store not very happy .. I was then promised I would have a loan wash machine delivered today after I stressed I have disabled child who soils his clothes and bedding and I need to wash but alas I received no phone call or wash machine ..so again I rang the store who said its down to the service centre but how can it be when my service cover is paid to them?? I m having to go the laundrette whuch has cost me so far just over £ 30 as I cant have my son bedding and clothes soiled till brighthouse sort out my washer so what can I do?? any help advice greatly appreciated

Hi there, I'm a 21 year old driver, and I've unfortunately had 2 incidents in the past year of someone reversing into my car whilst parked. The 1st one caused major damage, and needed me to claim on the insurance. The 2nd, and most recent, incident involved someone reversing into my car, but causing minimal/no damage (once I had been able to inspect the car the following day in the light). Due to my age, my insurance will increase by at least £400 over the next 5 years because of this additional non-fault claim. The third-party is not returning calls to their insurer, so liability has not been accepted. Is it possible to call my insurer 1 month down the line and say that I feel I may be mistaken with regard to the damage and that the incident was not as I recalled (e.g. the driver did not touch my car)? I ask this as I'd rather not have my premium increase by £2000 over the course of 5 years due to an incident that wasn't my fault? Many thanks

I would be grateful for anybody's experience / views on the below. About 9 months ago two cars suddenly braked in front of me in the middle of a roundabout. I braked before the second car. The front car left (it had stopped at the entrance to the fast lane on the dual carriage way, done a U turn and left). In the meantime another car bumped into me (slowly) and this caused me to bump the car in front (a semi rusty japanese saloon). I learnt today that the car in front has subsequently put in 4 injury claims to my insurer despite the bump being minor and not being subject to any whip lash injuries or other myself (and no marks on the front or back of my clean unmarked golf). I tried to renew my insurance last week and the premium has gone up from c.£340 to £511 as a result of a claim outstanding. This claim is a) not my fault techincally as it was the car behind that bumped me b) I am reasonably convinced to be part of a fraudulent set up. What pains me is that apparently there is a 3 year claim period (another 30 months) during which time this claim is outstanding, I loose my no claims bonus and have an additional annual £170 to pay. I tried to reason with the insurer that they know this is not my fault as they have solicitors notes on the case but they say their policy forces them to charge me the extra. Any bright ideas/ routes to tackle this blatent annual £170 cost that I am likely to have to pay for something that someone else has full responsibility for please let me know! The innocent plaintiff should not have to foot the bill in this situation surely!

I have broadband speed issue caused by the route provided to my telephone line by British Telecom. I get a broadband speed of 1.4 meg download, my neighbours in the same area get speed of 2.4 to 3.0 meg download. After complaints to BT they decline to do anything to provide me with the same service as my neighbours, My neighbours are 3 km from the exchange, My line is 6 km from the exchange, where does my line go between next door and here ? I pay for a service of up to 20 meg speed. BT provide me with a sub standard service. Is there anything I can do ?

I wonder if anyone can help me? It was 20:30 in the evening and dark. I was driving along a side turning and stopped at a T-junction at the end, intending to turn left. I had my headlights on dipped beam. I looked both ways and was clear so I started to pull out. A white Transit van coming along the road I was turning into from my left, pulled out to the centre of the road to straddle a speed bump which was the middle of three across the road. The van was travelling at a speed I would estimate to be 50 mph or more. The speed limit in the road is 30 mph. I had pulled out about 2 feet and stopped to wait for the vehicle to pass as it was straddling the centre white line, was travelling so fast and was half on my side of the road. It went over the speed bump but continued steering to the right, straight at my car. The van hit the front of my car to the right of my nearside headlight, ripping off the bumper, radiator grill, off-side headlight, etc. The driver steered the van to the other side of the road and stopped. The Transit van has damaged on the offside part of the bumper and on the front offside wing. As you can imagine, I was very shaken but, luckily, was not injured in any way. I was lucky that I had not continued to turn because I would have been hit head-on. The driver of the van got out of the driver's seat and said "What was you doing on my side of the road?" I said I was nowhere near her side of the road and was not even near the centre white line. She then said that she did not see me. I said "Why was that because I have my headlights on." She then said she would lose her £500 excess. I said that was her fault. She gave me her name but refused to give me her address and initially also refused to give me her mobile phone number as she said she did not know it. When I suggested she phone my mobile her memory returned and she told me the number. As the van was from a hire company, I wrote down the company's name, address and phone number. I still asked the driver for her address, but she refused to give it and, while I was ringing my wife to bring me a camera to take some pictures, the driver drove off. An off duty police officer, who was walking his dog, also stopped and knocked at one of the nearby houses to borrow a broom and he cleared up the debris from the road. He did not see the accident but could see where my car was positioned, etc. and gave me his badge number in case I needed anything from him. I was nowhere near the other side of the road and was not even halfway across my side. And looking at my damage and the damage on the transit van was it is evident that the van hit me from the left, across the front of my can. I think that because of the speed the driver was driving at she lost control of the van when she went over the speed bump. My insurance company are saying they are accepting 100% liability because the other driver had right of way and I was turning into her road. I am saying she was driving too fast and should not have been on my side of the road. How could she have right of way when she was on tghe wrong side of the road. The photos I provided show me sticking out of the side turning by about two feet and my insurer suggested I could have reversed my car back into the side turning but it is obvious from where the debris is that I hadn't. Can somebody please give me some advice/ Did she have right of way?

Hi, I purchased Renault Megane Dynamique from a small dealer on the 25th of Feb 2012. The MOT was passed on the same day. I have had the results back from the MOT today and the car has failed on 3 points. The an off side front coil spring has snapped (the garage advised that it was dangerous to drive with this fault), the brake light switch is faulty and the steering lock also needs to be replaced. My issue with this is that I purchased the vehicle with a provisional license, and the intent to learn and pass in the car. Due to random circumstances this did not happen and the car has mostly been off road for a year. I passed on the 8th of Feb and have driven the car on short trips since then. I have just checked the paperwork and the total mileage on the car is around 1300 in 12 months (there were 2 longer distance trips with friends driving). My query is firstly, can anyone advise how dangerous the car was to drive with the coil spring fault? How likely is it that the faults were present at the time of sale considering the low useage and would I be able to prove this if proceeding with an AA independent report, would this help to show that these issues were present at the time of sale? Any information you could offer would be incredibly helpful. I apologise if these are idiotic questions but I am new to the world of both cars and MOTs so I want to have as much knowledge to hand before I call the dealer tomorrow to see if a compromise can be reached in regards to repairing the faults. I initially emailed the dealer earlier today with the results of the MOT and an outline of my issue and they asked me to call them. I have not yet done so as I wanted to look into the details of the fault and to look through all the paperwork I have from the sale. I have since drafted the below which I plan to email tomorrow and then follow up with a phone call later in the day, any feedback on the below would also be appreciated: Hi, I apologise for not calling yesterday, I was checkingthrough all of the paperwork that came with the vehicle at the time of sale. I appreciate some time has passed since the sale of the carbut as per my previous email this car has been mostly off road since the saledate of the 25th of February 2012. The purchase paperwork and DVLA paperwork has the mileagelisted as 50,282 and this is currently 51,768. So you can see this car has nothave enough use for these faults to naturally develop since the date ofpurchase. It is my right,under the Sale of Goods Act 1979, to expect the second hand car to be ofsatisfactory quality (taking into account its age and mileage), meet anydescription given to me at the time of sale and to be fit for the purpose, thereforeI should expect to be able to get from A to B safely. The MOTinspection carried out on the 25th of February 2013 showed that an offside front coil spring is required as the current one has snapped. I have alsobeen informed by the garage that it is dangerous to drive a car in thiscondition. The cost for this repair is quoted at £139.60 including Vat. A brakelight switch is also required as the brake lights are inoperable, which wouldbe £42.12. The final part required is asteering lock, but this repair has to be done via a Renault dealer who I havecontacted for an approximate cost. As it has beenover six months since the purchase I appreciate that it is up to me to prove thatthese faults were present on the vehicle when it was sold. I will call later tosee how you wish to proceed with my complaint before taking this further but Iwould intend to contact the AA to carry out an independent report which wouldestablish the condition of the vehicle when it was sold Vs the time passed andmileage logged. I would likefor arrangements to be made for the repairs to be carried out at no cost due tothe fact that these issues were present at the time of sale, whether you agreeto carry out these repairs or refund me for any costs accrued. If we are unable to come to an agreement I will contactTrading Standards later today and make arrangements with the AA for theindependent report to be completed, I will then follow up with official letterto your registered business address confirming my intent to take legal action. I believe the car (Reg FD04 ZFP) was not fit for purpose or ina road worthy condition at the time of sale. I also intend to contact VOSA andthe department of Transport to advise that the MOT Carried out on the 25/02/11by Christchurchgarage resulted in a dangerous car being passed as roadworthy. I look forward to speaking to you later and hope we can cometo a satisfactory conclusion. Many Thanks. Lucy

im going to keep this brief: I purchased a car of ebay trader having being told i was getting full recon engine, new turbo and six months warranty since buying car i have had lots of trouble of which dealer was aware of from 2nd of purchse. It started with bad oil leak turned out it where engine had been fitted wrong lots of bolts also damaged fitting engine also the engine is not a full recon just old block with original parts added and there is no warranty with garage plus more issues appeared with car. I have followed consumer rights info 14 day letter responded dont care if i go to trading standards they take years and in meantime your dont have a car. 30 day pre-court no response After looking into where i stand i was told win in court but never get a penny out of him just throwing good money at bad but trading standards should be dealing with anyway he broke 3 laws in place to protect us from them. 1. dealer and garage fiddled service book to up value of vehicle 2. dealer sold car not to standard as advertised 3 dealer sold car not fit for purpose Took all evidence to trading standards where i was informed due to cut backs there not really dealing with the traders breaking the laws but you can take him to court but its a lottery, probley better if you just fix car and forget it. I stuck now as where i go with this and who to see to help fight agaist this matter of trading standards turn turning a blind eye any help here guys.

Hi there I know it sounds bit odd but only yesterday I realized that I was probably overpaid housing benefit by around 10 months. I went to turn2us website and used calculator to calculate my benefit entitlements and all answers where ok,apart hb,it says i only should receive around £7 a week . I changed house in February and started working in march,I remember posting them information about my new job,but do not have proof and actually never received any paperwork back, They started paying me £189 month and taking away £40 for previous overpayment (£880).I think I owe them around £2800(10x189+900) I cant believe how stupid I was not to realize this earlier,it seemed to be good to be truth . This is doing my head in,been crying all the time since yesterday,I cant care after my 2 month old baby properly,because on my mind I have only one thing- what will happen to me?will they prosecute me?I'm going to council tomorrow,with all the paperwork and try to assure them that I'll pay every penny back. oh god,I feel so stupid,that I could let this happen and it possibly will ruin my future plans ( training to become a nurse),if I get criminal record or caution any advise is welcome p.s sorry for writing mistakes,english is not my primary language

I was driving down a dark road that was a 40 mile zone. A woman was parked on the other side of the road with hazard lights on - as I neared her I still couldn't see that both her side doors were open which resulted in me clipping one of the doors and denting it (also meaning I needed a new wing mirror) - who is at fault?

Hello, I am facing a problem with my non fault claim(my Mazda 6 car was smashed while parked) Sequence of incidents: After the accident I went through Mazda Accident Aftercare, because of "call Mazda first" campaign". Their aggressive advertisements always say the customer is better off going through them instead of insurer. Actually they are a claims management company in disguise. They arrange a hire car from enterprise for a price double that of enterprise advertised prices. My car is written off. Mazda Accident Aftercare valued the car approximately 1500 pounds cheaper than their own website advertised prices(My car was also bought from Mazda dealer last year). They did not take my proof into consideration and did not even give me any explanation about how can I buy the car with their offered money. Mazda Accident After care took the hire car back, and told me to process the claim through my insurer. Also they told me as my written off car is in a garage I need to arrange rental from my insurer. Now what are the choices I have? I have legal assistance from my insurer. Can I directly deal with the third party insurer? There is a case of Mazda misleading the customers to claims management company by an aggressive advertising campaign, but that is an issue I will take separately.

Hi. Im a trucker and bought a truck sat nav to avoid low bridges ect in April this year. It has since developed two faults. Yesterday, I sent this email to the seller: On 8th April 2012 I bough a Snooper Truckmate Lite S900 satellite navigation device from you for the cost of £204.95. On or around 10th August 2012 the device developed a fault in that it would not switch on. I telephoned one of your colleagues who advised me to contact the Manufacturer saying they would repair it and pay for the sent and return postage. I contacted the manufacturer who advised me that although they would repair it the cost of sending the device was to be mine alone. As I didn’t want to be without the device for my work for an extended period, I travelled to the Manufacturers address and handed the faulty device to them. I received the device back on 22nd August 2012. A note inside the box advised me that the motherboard had failed and that a new one had been replaced. On 14th September 2012 the device developed the same fault, namely that it will not switch on. The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of £204.95. This is because I have lost faith in the device and have incurred unacceptable consequential losses because of the faulty device. I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it to you. I look forward to hearing from you in the next seven days. The next day I received this email from the seller: Unfortunately, a refund is not something we can provide. As the unit is under warranty, you can return this again to Snooper who will again replace this for a new unit. If this unit then fails again, Snooper will refund this item in full for you directly. The Snooper range is an extremely reliable product and is something you should have no problems with in the future. If I can be of any more help, please let me know. Being without the device is begining to effect my job as I am using a car sat nav that sometimes takes me on unsuitable roads. My question is this. Am i within my rights to ask for a refund. Failing this what are my rights. Any advice gladly appreciated OTS

BEKO DG582WP gas cooker purchased online June 2010. When this cooker was about 8 months old it developed a fault where the grill would not stay lit after ignition - no matter how long the regulator was held in. I discovered that I could get around this by holding in the regulator and simultaneously jiggling the pin that operates the grill door's gas shut-off device, but at around the 11th month even this trick failed to work and I had to call for an engineer to fix the problem. It redeveloped the same fault around 6 months after the repair, but as the cooker was now out of warranty, I decided to start not shutting the grill door after use to prevent the shut-off device from sticking (it seems to me that the pin that operates the device may be too long, and when the grill door is shut it puts too much pressure on the device causing it to jam), but forgetting myself and shutting the door, leaving it closed overnight, has again rendered the grill useless. Where might I stand with Argos if I claim this is an inherent fault?

29-8-2012 I paid £6.00 for petrol at local gas station, one of the malthurst Group. Plenty of cash in account, no worries, forgotten all about it. I was checking the accounts on Monday, (1.10.2012) when I noticed my current account was £6.00 overdrawn. This is odd as I do not have and do not want an overdraft facility. If I tried to use my card when there were no funds in the account the card would be rejected, simple as that. When I looked to see what had caused this, it is the £6.00 I spent on 29-8-2012, only just put through for payment now! And of course it had to be when the account was empty didn't it? I checked with the bank straight away, they say this is quite common and sometimes accounts aren't debited for up to 6 months later. I rang the garage and spoke with the manager who assured me that everyday at 12 noon, a list of all receipts is e-mailed off to whoever for clearance/whatever it is they do. I am stuck in the middle here, this is unfair as I did not know that my £6.00 hadn;t been taken on 29-8-2012, and in any case when it came in late the bank ought not to have paid it as it caused an overdraft. I know its only £6 but it could have been £60 if I'd filled the car up that day, and anyway its the principle of the matter. Can anyone shed any light on what might have happened here? I've been hit for another two lots of £6 as the daily charge on being overdrawn. I've cleared this £6.00 now, and the other charges come later in the month. Willing to have a go at whoever's fault this is, but I cannot fathom out whose fault it is!