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  1. Hi Caggers! Brief History. I was a legacy customer (old Telewest customer) since 2005. The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band. Notified them in December that I was moving and would like to take my services with me, they said sure, no problem and could probably provide the services I wanted. Great. I moved house 9th January. I contacted them on the 19th January to find out what was happening with my service installation at the new place. Was told the service was activated on the 17th. That would have been a miracle as the house has no cable through the wall. Upon asking them to check, they had reactivated the service at my OLD address. Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed, I owed them nothing further and in fact was due a refund of £21. Result! Phoned Sky and got a great deal. 3 weeks later they send me a bill for a months worth of charges. After swearing at the statement I calmed down and called them. Explained everything to them in great detail (had to repeat myself a couple of times because, overseas call centre), they apologised profusely and said I dd in fact have nothing to pay (no mention of the refund though) and to disregard the bill. 2 weeks ago I get a reminder that I still owe the amount on the recently provided bill. Off I go to tweet my displeasure to Virgin Media in a lovely public forum. They were on it like a rocket, very helpful and said it was now all sorted. Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency, and today I get another bill! I want to charge them an admin fee for dealing with this cr*p and having to put with the stress! Advice please, how do I deal with these muppets?
  2. So the issue itself is kinda "resolved" as I'm told to wait up to 4 days for it to arrive. But I'm left feeling misslead with the information that was provided when I made my order, and anoyed that whenever anyone from our household orders from Argos it always seems to encounter an issue!? Basicly I orderd a game that was due for release today, and I chose argos as it stated specificly that if I placed it I would get "delivery within 1 days" shame that's not the case however. As it was only till after my payment had been processed did it give me the typical error of, "Unfortunaltey we're unable to confirm your order at this time and will email you soon when it has been confirmed" or well something along those lines at least. Anyway I was paitent waited till the late morning which is now for any updates as I was expecting this today.So heard nothing and then I got in touch with Customer service, asked about the status of my order, I was calm and explained in detail what happend, they were short but quick to pass me onto someonelse who could handle with my queries. When I mentioned that it specificly said "1 day delivery" they told me straight that they "doubt" it said that and was probably for dispatch instead. Which I could understand more if it actually said that, but it didn't so I felt like i'd been misslead and that apperently they "knew" what it actually meant or said despite me seeing it clearly worderd with the words " 1 day delivery" not dispatch. They then proceeded to ignore my other quires and asked me to end chat and fill out the survey. In regards with my other quries which were, with what happend with the system as it's not even able to send notifications out or update my orders status? Or will I even receive SMS notifications at least?? When can I expect to hear any updates??? And then from that service it got me thinking about how this kind of thing has happend before numerous times when we've orderd Cookers, and Washing Machines, Tumble dryers and all sorts from them. I don't know why Me and my family keep trusting them probably becuase I had hopes they'd improve and it was all just unfortunate circumstances but this has been too often now and I'm just rather peeved and needed to vent. Sorry if this isn't the right place or if my spelling/grammar is off, I maybe dyslexic but I'm not blind and can understand the meaning of the difference between the words Delivery and Dispatch. Honestly it'd be nice to know at least that I'm not the only one who's experienced repeated poor service so I feel less of a personal target by them even if it's unintentonal and just system/human errors. ~ Sincerly a foolish customer.
  3. Hi all! I have been reading through alot of threads to gain info. We have a problem with a builder, who was supposed to do approx £27k of work on our house. I will keep details sketchy as I don't want to identify ourselves. he was a cowboy, didn't do the work as he was contracted to do (we had no written contract, but the Surveyor had specified what needed to be done and how and the quote referred to "all works as detailed in the surveyor;s report). To cut a long story short, he has had two attempts to fix the roof, and has only made it worse both times, and it is now falling apart instead of renovated. We will have to completely re roof it now as its not viable to try to fix it anymore. There are other jobs that were done and also all wrong for varying reasons. We had taken legal advice, had the original surveyor in twice to assess the property and works and draw up a scotts schedule. The work he has done was considered as £0 value due to not being what was supposed to be done and shoddy work. The damages to our property soar at over £60,000, certified by both the FRICS surveyor and conservation. Including legal expenses and other fees the claim against him will be over £70,000. He has chased us with 3 debt collection companies so far, one whom sent out a Liverpool gangster to deliver a Statuatory demand against us to try to bankrupt us. I have proof of who he was, as for some reason when I explained what the builder had done to our house, he claimed to be a "surveyor" and told me he could survey the damages for us, and wrote his number and name down. When i googled him and found his image and name I found out who he really is. -none of the debt collectors have been told by him its a disputed debt. -The first debt agreed to wait until a certain date to get the scotts schedule and evidence, but before that date came around, the next was pursuing us vigorously. -The second debt collector refused to contact our solicitor despite being told to only converse via him and repeatedly texted us and phoned us saying they were going to bankrupt us. -Our solicitor tried to call them but his calls went unreturned and he had to email them to ask them to desist harrassing us and only converse via him. -Then they sent letters threatening SD against us, and when contacted AGAIN by our solicitor for continuing to ignore the direction to speak via our legal advisor, claimed they never received his "letter", (even though it was an email!) -We forced them to set aside the Statutory demand, by furnishing the evidence and he was dropped like a hot potato by the bulldog debt collectors and that was the last that we heard from anyone for approx 8 months, until we got a letter a few days ago, from yet another. -I have recording software on my phone so made sure i used it when I called this debt collection company. We haven't got the solicitor involved again as yet, as we don't want to part with yet another £500 to get rid of these guys. I had a list of qurestions which i calmly repeated: "has your client told you this is a disputed debt? -has your client told you that you are the third debt collector he has gotten on to us? -has he told you he issued a statutory demand against us which they had to set aside when the evidence was furnished -has he told you we have proof of a £70,000 AGAINST HIM? etc... She said she didn't have a record that he had told them it was a disputed debt but would get the case manager to call us back, which hasn't happened yet. -Also I'll mention the claim of monies owed started at around £15,000, and each time the amount has changed and risen and now he's claiming theres over £25,000 outstanding, which is absolute balshovic! He's just making up amounts and doesn't actually KNOW what the actual amount would have been had he done a satisfactory job. Our solicitor said should we take this to court we must be aware it will cost us at least : -£2500 filing fee with court -£10 - 15,000 of solicitor, barrister and court costs in the year it will take to get to court, and thats before the case is heard. The evidence is overwhelming and I feel we would blow him out of the water should we try the case, but our solicitor is concerned that we will get a win, but get no funds out of him as he doesn't really have company assets the tracing agent could identify, and the company has a £150,000 debt against it. ..The only upside is, he said the banks wouldn't let a builder run up such huge amounts of debt unless they had it secured against something , and we know he has a property worth at least £600,000 in his personal name, so should he not pay, we could seek a winding up order of his company, which couldn't happen until he repaid the banks , and if he didn't have the cash to pay the debt, they would force him to sell his home, so he most likely would then be forced to pay us to avoid losing his home. So we are not sure whether its worth losing yet more money trying to take him to court, but until we take him to court, how do you stop him constantly harrassing us with debt collector after debt collector? I feel he is just trying to be a nuisance and waste our money on solicitor fees endlessly as he knows he has no hope of getting any more money out of us. I called citizens advice bureau, but they said there is nothing they can do as its not a small claims case. Each time he does this, we have to answer to the debt collectors and waste more money-surely there is some way he can be stopped from doing this? He is purposely misleading debt collectors in order to get them to take his case by not disclosing the facts.
  4. Pretty much as the title states, new policy in the handbook states we are no longer allowed keys, money, jackets (even worn) etc on the call floor and have been supplied with small lockers with repeating keys, no one is assigned a locker and its based on a trust system. The company is not accepting any liability for lost/damaged property and are sending people home AWOL if they don't take off their Jackets or putting Keys in the locker. Is this acceptable for the company to do this? It's a call centre Btw Cheers -EDIT- Right so apparently some guy got told to put his medicine in the locker downstairs or to leave and go home which caused a ruckus, policy has now been reviewed and some obvious conclusions came to (sick people need medicine and storing your house/car keys in a locker to then have a locker key on your person is a bit redundant) Only the jacket policy now- which I actually understand so all good:)
  5. Hi I have this problem with both HP and their repair centre in Newark. I have a HP pavilion DV7 17" screen, Windows 7 64-bit SP1, 2.00GHz, 8.0GB RAM, Intel HD Graphics 3000 Laptop that is about 3 years old. Recently I started having this problem with the Laptop. Once I shut the Laptop down or put it to sleep or hibernation mode, and try to start it up again, it simply will not boot back up at all. I have to leave it and come back to it after four to seven hours and then it will boot up normally. If after 20 minutes of the Laptop being on and in use, you hibernate, shut down or put the laptop in to sleep mode then it will not power back on till after 7 to 8 hours later. Nothing you do will get it back on sooner. There is power to the Laptop in the meantime. This is increasingly difficult for me as it means once the Laptop is powered on and in use, I have to leave it powered on all day till night time when I have to shut it down and come back to it in the morning and power it back on again. I took this to a local IT repair person on the streets and they were not able to resolve the problem and mentioned I have to send it to HP to fix, I took the Laptop back to PC world where I bought it three years earlier and (knowhow) charged me £50 just to send it up to their repair centre in newark, the Laptop is no longer in warranty by the way. When the repair centre started working on it, they called me to confirm that the system board of the Laptop needs to be changed to resolve this issue, I had no choice but accept for this to be changed at a further cost of £95. This was done, sent back to the pc world (knowhow) branch I took it in to in the first place. I checked the pc, powered it on at the shop, it came on as normal so I signed for it and took it home. A day later, I discovered that I still had the problem with the Laptop not booting up after a few minutes of it being in use. I tried to boot it up and the laptop will not boot up, I was basically back to square one with all the cost I have incurred so far. After 5 days or so, I took the Laptop back to (knowhow) and advised them the Laptop with all the repairs so far, has not resolved the issue and also one of the keyboard buttons was faulty which I mentioned to them as well, the Laptop was taken off me and sent back to the HP repair centre in newark and came back almost two weeks later with the keyboard changed and looking new. Please note that this second for free as under the terms of the first repair, I have a guarantee of three months which covered me for the second time around. Anyway, after a few days later, the power problem was still there, once the Laptop is either hibernated, shutdown or put in to sleep mode after it has been on for up to half an hour or more, the unit will remain shut down and cannot be powered on by the power button of the Laptop till after 5- 8 hours later then the power button will now responds to power on the Laptop. This is now my third time of having this same issue and need to know what options are available to me as this has cost me both time and money so far. It seems to me there is a heating mechanism or component that heats up once the Laptop is powered on and only when this cools down is when the power buttons becomes effective again. The Laptop is useable when on and working but becomes such a pain once you close the lid or power it off, which means it has to be left on all day till night time when I want to go to bed then I can shut it down boot it up in the morning if need be with no problems but have to leave it powered on all day again. This is not acceptable to me. When using the Laptop and there is any software or programme that needs to be updated on the laptop, I cannot reboot or shut it down as it becomes unusable till several hours later. I hope I made myself clear as to the problem I am having. Summary: Laptop once shutdown does not boot up till several hours later. Laptop out of original warranty when bought but not old as only about three years old, windows 7. Been to HP knowhow repairs centre twice and components changed at my cost but still problem above persists. When in Hibernate or Sleep mode, the standby light keeps flashing but the power on button not responsive to the unit. Seems there is overheating - but Fan is fine - causing this issue that has to cool down first for normal boot up. There is a three months warranty in place from the first Job done by the HP repair Centre which covers me for three months. Monetary cost to me so far is £145 pounds and five weeks loss of use as it takes two to three weeks get back from knowhow. Thanks and hope to see the responses I get from you all savvy people.
  6. Hi. Im a trucker and bought a truck sat nav to avoid low bridges ect in April this year. It has since developed two faults. Yesterday, I sent this email to the seller: On 8th April 2012 I bough a Snooper Truckmate Lite S900 satellite navigation device from you for the cost of £204.95. On or around 10th August 2012 the device developed a fault in that it would not switch on. I telephoned one of your colleagues who advised me to contact the Manufacturer saying they would repair it and pay for the sent and return postage. I contacted the manufacturer who advised me that although they would repair it the cost of sending the device was to be mine alone. As I didn’t want to be without the device for my work for an extended period, I travelled to the Manufacturers address and handed the faulty device to them. I received the device back on 22nd August 2012. A note inside the box advised me that the motherboard had failed and that a new one had been replaced. On 14th September 2012 the device developed the same fault, namely that it will not switch on. The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of £204.95. This is because I have lost faith in the device and have incurred unacceptable consequential losses because of the faulty device. I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it to you. I look forward to hearing from you in the next seven days. The next day I received this email from the seller: Unfortunately, a refund is not something we can provide. As the unit is under warranty, you can return this again to Snooper who will again replace this for a new unit. If this unit then fails again, Snooper will refund this item in full for you directly. The Snooper range is an extremely reliable product and is something you should have no problems with in the future. If I can be of any more help, please let me know. Being without the device is begining to effect my job as I am using a car sat nav that sometimes takes me on unsuitable roads. My question is this. Am i within my rights to ask for a refund. Failing this what are my rights. Any advice gladly appreciated OTS
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