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  1. Hi. I am currently going through with a DRO (debt relief order) and it's taking longer than I would wish, plus the guy from Citz Advice is not really helping at all. I get back tonight and 2 letters. One is from Collectica, saying I now owe them £215, £140 of the remainder of the fine and £75 for their BS fees. I have been paying this weekly, missed a week here and there but generally up to date, it was for a motor fine with courts. This is not in the DRO as fines can not go in dro. However the 2nd letter is off CCS Collect. Saying I owe upto £300 for variou HMRC stuff. This fine is in DRO. They have 'threatened' with action if I do not pay them etc. They say 'our clent hmrc has authed us to recover full amount due. we regret that if no payment in 7 days or an offer to pay etc we will advice cliebnt to litigate amount due with court costs and court fees. This is in the DRO so what's going on? Can anyone shed light on these 2? I have been working in the library on new business ideas all day and the last thing I want to come home to is this ****!
  2. I currently rent my home from Home group in the North East. I have received my annual rent increase letter. However it has been brought to my attention we are paying a higher band of rent than a friend of mine who lives in the same size house just 10 houses away, on the same estate but different street. Now I'm not talking a few quid difference I'm talking £30 per week difference which i think is extortionate. With this in mind I did a bit of searching and found a valuation office agency electronic rent register and found tenancies in my street moving in after us where the rent is shown as £20-30 less than what we pay. Can anyone advise if I should query this and how I should do so? thanks for your time!
  3. I am unable to find any other articles on this and sadly this site doesn't allow you to read the full article http://www.thesundaytimes.co.uk/sto/business/Finance/article1516387.ece
  4. Can anyone help on this one? We haver taken over a small business (fitness centre) this is in a larger building (a rugby club house) and is leased from them. The rent in 2008 was £10000 pa. We have half the first floor for an office, changing rooms, reception area, studio and gym, total area 350 sqm. The other half of the first floor belongs to the rugby club and has an office, reception area, changing rooms and a bar/conference centre/kitchen, total area 350 sqm Both premises were valued by the VOA in April 2014. We are valued at £16250, the other half of the first floor is valued at £7000. At first sight, this seems horribly iniquitous (as well as putting us at a major disadvantage relative to other local fitness centres) and I'm trying to work up to the formalities needed to contest this. But before I start, am I missing something obvious… is there a reason that I don't know about which will explain the discrepancy?
  5. This is a continuation to the thread that was previously closed entitled Letting Agent not pretected tenants deposits (M&W). We were wondering if there are people out there who are still owed money by Lucy Sly and Jon Clements? We are a landlord and at this time, they are not returning the entire deposit to our tenant and several months rent has not being passed to us therefore they owe us over £7000. We have spoken to the police, action fraud and have advised lawyers. Are there landlords in similar situations? We are going to visit Jon's Office in St. Leonards next week. Has anyone been there?
  6. Hi everyone Just looking for some advice really Rented a property for four years Me and the missus decided to move We no longer had any contact details for the landlord so we contacted the estate agents through email The said just email over a months notice that were leaving and they would forward it to the landlord We moved out on Friday not hearing anything from the landlord Having not heard anything from them in the four years we lived there I assumed they had retired abroad This evening my parents receive a ****ty phone call from the landlord saying we had left the property without giving notice and that we owe them a months rent (My parents where guarantors) The landlord left a contact number so I text saying I had given notice with the estate agents and they said they would contact them as I no longer had contact details for them The landlord has come back with that because I didn't give a months notice I will need to pay rent for another month until January fifth. My response has been that I used all reasonable means to give notice and would be happy to provide all email correspondants with the estate agents. She is insisting that I owe another month. So where do I stand please?
  7. Basically I signed (with a friend) a lease for a 2 bed property in London through a well known letting agent. The Landlord had agreed etc, I paid a £500 deposit, had references checked from my current landlord and employer. Everything was approved, then we ring up today to ask about signing the real contract and were told the landlord was pulling out because apparently he/she found damp and is selling the property. (My guess is he/she found someone willing to pay higher outside of the letting agent), can't know for sure. This obviously leaves me and my friend in a sticky situation because we have both given our notice in that we are leaving our current property. We were due to move in around 2 weeks time. The landlord has no reason to believe we won't pay/will be bad tenants, the property had 5 offers (in one day) and he/she chose us. Any legal recourse here? Temporary accommodation/landlord or letting agent has to provide a similar property at the rate agreed etc? To say I'm frustrated is an understatement.....we spend around 3 months looking for the place we signed for. Thanks in advance for any advice.
  8. I had a very bad experience recently. The car I had taken on rent suffered scratches on the doors. Over the weekend while the car was with me, I went to some garages and they told me that they could fix the dent and the fresh paint for 150 quid. I decided that it was best to report to Enterprise since you would prefer to get it done from your approved garages. The branch charged me £ 1000 excess and said that would take 3 weeks to settle invoices and refund the amount after deducting repair cost and other charges. Also, I was told that I would be shown the estimates for the cost of repair and that it would be a transparent process. The branch also gave me the number of the garage where it was to be sent for repair. I contacted the garage and they told me that the estimates were sent to Enterprise. While the garage told me that they can't disclose the amount, the Enterprise branch and Enterprise accidents claims department said that they havn't received the invoice. After 3 weeks when I again up their accident claims cell, they told me that the cost of repairs was over £900 and accounting for handling and other charges I was liable to pay about £ 1050 quid. That's a RIP-OFF. By my estimates and allowing enough margin to get it done from a enterprise class garage, all put together should not have crossed £ 250- 300. Extremely disappointed with the whole process. The lady on the phone told me that I could get a competitive quote and contest the claim. Now with the car repaired, how on earth can I get a competitive quote from other garages. A month after the overcharge, I am still awaiting repair charge details.
  9. Hi I am in need of some urgent advice, I am on a short-hold assured joint tenancy agreement and the tenant I am sharing the property with is a friend (soon not to be) has failed to pay his rent, we are now two months in arrears. All he has paid to date is the deposit, have had numerous promises of will pay it tomorrow or this week and still no further, rent is due on the 23rd of each month. Now I have stumped up and paid is share of the rent to the agent to alleviate any problem with the agent, but what can I do? Ideally I want them out now, I have rented the property for 8 months on a short-hold assured joint tenancy prior to the new tenant moving in after the last moved out due to a job relocation. Even though I can afford the rent and bills of the property solely, I am not prepared to let the other tenant now known as squatter to live rent free. He has also not contributed to any bills either. Any advice would be great. Thanks
  10. Hi, I don't know really what I can expect to achieve however the basic gist is that my mother and myself are currently on the council waiting list for a more suitable property for her needs without going into detail this would be a single story 1st floor property preferably a Bungalow or House with a downstairs loo which could be converted into a bathroom. Having spent months eagerly awaiting new properties to be added to the list of available housing each week (and then registering an interest in the ones which appear to be suitable) we have observed a worrying number of the most suitable properties are not available to for us to register an interest as they are being let under a new government scheme which allows the housing association to charge up to 80% of the retail market value, because of this they also implement other caveats such as employment & minimum earnings etc. Now our feeling is that the housing association should not be letting Bungalow's or smaller property under this scheme, surely these types of property should be set aside for the elderly or tenants who have long term medical conditions making other property unsuitable? My understanding is that this scheme was devised to allow housing associations to garner more revenue to then pump back into building new homes, however surely they should then be focusing on large family homes to rent under this scheme? As then their is a higher likelihood that those types of tenants will be able to meet the higher rents and minimum earning stipulations written into the tenancy agreement... Can anyone suggest a course of action to take regarding complaints etc. and who we might make traction with on this matter? Many thanks,
  11. I'm currently on the receiving end of a S21 notice, and I'm trying to find out if I have grounds to contest this. I moved into a flat in 2001. The landlord wasn't really bothered about being a landlord, so he didn't do any of the expected things, like gas certificates or maintenance. TBH this wasn't a problem as the rent was very low, and I'm a pretty practical guy, so I was happy to look after the place, and renovated it from top to bottom. The place is an awful lot nicer than when I moved in. I could go literally 5 years without so much as speaking to him on the phone. He's moved several times without notifying me of a new address, all I've ever had is a mobile phone number. This was the days before deposits had to be protected, so I didn't worry about that. This was a periodic tenancy from the start, not a fixed term that rolled into a statutory periodic tenancy. In 2009 we met and he put the rent up by a small amount. I agreed to this as it was a pretty modest increase. Nothing was written down, definitely no Section 13 notice, but I started paying the higher amount straight away. There was nothing in the original AST about varying the rent. My question is whether this should be regarded as a variation of the old tenancy agreement, or a new agreement. This is significant as if it is a new agreement, then he needed to put the deposit into a protection scheme. If not, then I can't defend the S21 on that basis. At the time I was unaware of the distinction between the two and the implications if our arrangement all went south - as it has done now. What would the characteristics be of a new agreement versus a variation of an old one? How strong is my argument that he should have protected the deposit as we effectively had a new agreement post-2009? Thanks for the help.
  12. My mother passed away a few days ago. She was a protected tenant in a large housing association / housing trust. An officer of the trust has informed me that she was in rent arrears prior to her death, and that until the flat is cleared rent will continue to be charged. She had been living in the property (and another property in the same HA) from the early 70's. She was the sole tenant, there was no-one else living with her & no-one stands to continue the tenancy. She was a hoarder therefore it will take some time to clear her rubbish & belongings (little of value). She had very little of value, and i've found recent credit card statements indicating she was in thousands of pounds of credit card debt. There may be other debts. She was in receipt of pension credit & housing benefit. The rent included heating & hot water, therefore the HB would not have included that, so the HB was not for the full amount. There may be other HB deductions. I am her next of kin (sole child). My questions are : 1) is the HA right to claim a) rent arrears prior to her death b) to charge rent while the flat is unoccupied but being cleared of her belongings after her death ? given the amount of stuff she has hoarded, this will probably take a month or so. they have verbally offered to allow 'approximately two months' if needed. 2) re the credit cards she owes money to (the one i saw was ' m&s credit'). and other loans she may have. What happens following someone's death? I suspect her estate will have very little value. Do the CC companies claim it from the estate, chase the next of kin for the debts owed ? or are they written off ? any help appreciated i have never been in this situation before.
  13. I have been personally dealing with my landlord for over a year now without any legal support to correct being overcharged for rent at my residence for 11 years. During my tenancy (before march 2013) I was issued with court costs as my landlord made applications to the court to recover rent arrears held on my account. I signed a tenancy agreement for a 1 Bedroom apartment in 2002. The rent was set and I never questioned it (Why would I??). In March 2013, I found out that from the start of my tenancy I was registered as a two bedroom tenant paying rent for a two bedroom accommodation. This came about as I received a letter from the council requesting payments from me to pay for an unused bedroom space. When I notified my landlord they adjusted my rent account to reflect the rent their tenant's would normally pay for a 1 bedroom property. In addition, they also debited payments from my credit balance to cover the outstanding court costs. I didn't agree to any of this nor was a new tenancy agreement issued to me. - (Do I still have a legally binding tenancy agreement contract with my landlord)? I used their complaint procedure to request returning the court costs to my rent account as I believed I should not be held liable. My initial complaint was overruled and was told by my landlord that they were justified in their actions as my rent account still would have been in arrears even after the adjustments. I used my old rent statements, with the correct rent charges to calculate any outstanding arrears before the court applications were submitted and found this not being the case. Again following their complaint procedures, I re-submitted a compliant insisting that the court costs transferred from my credit balance should be returned to my rent account. After nearly a year on, my landlord agreed and confirmed my calculations and produced a gesture of good will (GOGW) of £190 to draw a line in my complaint. I did not agree with the (GOGW) and issued my final formal complaint to return all court cost's. Eventually, (as of last month) my landlord refunded my account with the full court costs suggesting that refunding the full amount was way of compensation to me. I am in desperate need of sound advice as to what rights I have as a tenant, if I am being treated fairly, do I have any entitlement or due compensation, who should i contact for legal advice and generally just being in this position as I feel that my landlord is not being up front with their obligations.
  14. Dear All, I have another small query for you regarding housing benefit overpayments due to rent free weeks! I received a call from my Mother saying that she had been contacted by her landlord, or rather a member of staff (a national social housing group). My Mother tried to explain that they (landlord) informed her that she owed them just over £500 due to Housing Benefit overpayment! Before going into detail regarding the above, I should let you know that my Mother receives, and has done for a number of years, pension credit entitling her to full HB and CT. The HB has always been paid direct to her social housing landlord. I will also add that my Mother was also paying off a HB overpayment at £xx per month. In fact, almost a year ago, I had noticed on my Mothers bank statement, that a DD was being paid out but she could not recall what this was for. After some digging I found out that this DD related to this HB overpayment, which had not only been paid in full but was still being taken from my Mothers account. This resulted in a credit to the amount of around £900, being held in my Mothers landlords account. I spoke with a member of staff who confirmed that my Mother had indeed overpaid this HB overpayment to the tune of £900 and that they would arrange for this sum to be paid back into my Mothers account. This has now taken place and as I say, some months ago. Now, arises the present predicament. My Mother has received a call from her landlord, in which they explained that her HB has been overpaid due to the fact that HB had been paying rent for the 2 rent free weeks per year since my Mother moved into her current address. I have been told that this is in the tune of around £500 and had mistakenly been included in the above £900 that my Mother had overpaid to her landlord. I was also informed that there were a large number of tenants renting property from this social housing group who have been caught in the same trap and face having to pay differing amounts back. Now, although I have not had a chance to discuss this face to face with my Mothers landlord, or a member of their staff, a few queries arise! The 1st and most important being, is my Mother liable to repay the HB that had been paid direct to the landlord due to a problem with notification of rent free weeks? This takes me back to when my Mother moved into the current property and that it is more than likely that it may well have been a member of staff of her current landlord who would have completed any such HB application form. If, as suspected, this is the case, surely it would have been down to member of staff who completed HB application form to include the correct number of weeks for which HB is being applied? I cannot fathom how my Mothers landlord has the ability to request that my Mother repay any amount of HB when this is no fault of my Mothers, as far as I can make out. Since my Mother took tenancy she has always been entitled to Pension Credit and as such, to full HB and CT. The only matter where My Mothers circumstances have changed was at the beginning of this year when she was diagnosed with Alzheimers. At that point I made contact with AgeUK who completed and submitted a application for Attendance Allowance which was ultimately granted. This then entitled my Mother to a higher figure of PC due to the Severe Disability Premium being added. However, this would have no bearing on my Mothers entitlement to HB. Bearing all of the above in mind, until I am told/shown anything to the contrary, am I correct in thinking that this or any amount of HB overpayment paid on the above basis, is/should be classed as unrecoverable due to the fact that it has been caused by official error? In a nutshell, once my Mother signed tenancy agreement, her rent has been paid in full by HB direct to her social housing landlord. My Mothers repayment of previous overpayment of HB (relating to different property/landlord) which had caused a credit of some £900 to Mothers current landlord, as explained in paragraphs 3, 4 and 5 above, should have no bearing on current matter. Indeed, I would go as far as to say that my Mothers landlord should have notified my Mother once that previous HB had been repaid and not have kept collecting this once it had been paid off. All responses and replies gratefully received.
  15. Hi I am new to the forum and am looking for a little help. I have a tenant who has basically stopped paying her rent. After some abortive attempts to evict her I am nearly there but she has run up over £1000 in unpaid rent. Can someone advise how I calculate interest on this unpaid debt as it is increasing every month so there is no specific date that the debt is incurred. The only way I can think of is to treat each monthly payment as a separate debt and add up the interest charges individually. Will money claim online accept this as I don't want to jeopardize the claim by calimng the interest incorrectly. Many thanks
  16. Ok... I was staying with friends near manchester, it then became a formal agreement (paid in part by benefit and part cash). They proved to be quite odd people so I went in search of work in London, found work, after about 5 weeks in London at friends places I decided to move here so I informed my landlord I had some money, and wished to return to collect my possessions and settle up the money I owed them for keeping my stuff in their home. They immediately put all my belongings into storage at another of their properties, opened my post (looking for an "address") sent me a (dishonest) bill and claimed further debts I know nothing about. In my post are cheques for the work I have done that I cannot now get. This put me into quite a bad financial position as I was unable to move into the bedsit I had planned as they have my post and all my tools etc. Ive been running about trying to make up this impossible sum. They are now threatening me with further legal action and interest. To make matters worse I am in the middle of custody battle/access battle for my daughter and they are withholding my legal documents and post. I have no doubt this is because they want the valuable mountaineering equipment and tools I left behind with them. They wont even let me inspect them, or have a friend look at my items. What do I do now?
  17. I am currently an assured tenant after inheriting my mothers regulated tenancy. It's a home I've grown up in all my life and after my succession I've had nothing but trouble with the LL - they actually said, in court, they never wanted me to stay there and begrudge me living in the property despite it being my home all my life. I had a feeling this would happen but it appears the LL wishes to put the rent up. I was open to an increase because I can appreciate that the rent previously had been very low however I'm effectively being priced out of the property. He's increased the rent 4x for a property in which all the fittings, fixtures, carpets etc are mine. I don't think this is fair and when I've challenged it I was told my option was to leave. I know exactly what his game is.. I know that my situation is relatively rare so I can't find much in the way of advice on Assured Tenancy rent increases. Is there a limit to how much he can raise the rent by? I feel begrudged being strong armed into paying what I feel is quite steep for a property that has been maintained by family and myself in recent years; market rate is one thing for a place that's got all the amenities but the bathroom and kitchen need some essential work and I don't want to be paying him over the odds if he's not going to come in and put all that right either. I've also been told there are no fair rents for people in my situation; the tribunals are all gone. All help or advice is appreciated
  18. Hello, Me and 2 of my friends viewed a flat in London we liked it enough to take it off the market and then paid the full deposit and first months rent. Then when we went to move in (after signing the contract) there was no one to check us in or do an inventory check then when we finally got the keys we discovered that the flat they had 'given' us was in a different building, much smaller and worse condition than the one we viewed. We tried to speak to the agents but they denied ever being in the property we viewed and refused to show up at their office on the day. I was wondering if anyone had any advice on how to resolve this issue because we don't want to live in the property they provided as it is nothing like the one we viewed in the first place! We also have photos of both properties one with the agent themselves standing in the one we viewed. The estate agents we used are quite a large chain so they can't disappear over night or anything like that. Thanks in advance, Jacob
  19. Hello, I will start by saying that we are a group of three international students who share a property. It turned out our landlord did not pay his mortgage and we received an eviction notice on late April as the property was to be repossessed. The landlord of course "went missing" and did not answer to any phone calls or emails. We (the tenants) applied for a stay of execution and we got one until the end of our tenancy (30th of June 2014). We already paid the 1st month following the court's decision (May) and we are left to pay the final month of our rent (June). The mother of one of my flatmates is a Cypriot lawyer and she told us that given the circumstances we are not obliged to pay June's rent if none of us stays in the property on June, but she might not be very familiar with UK's laws. Under any other circumstances we would pay June as normal. So my questions are: a) Is the contract valid until the end of our tenancy, even though the flat was supposed to be repossessed on May and we delayed the process by getting a stay of execution? b) Do we have to pay June's rent even though no one of us occupied the property on June?
  20. Hi I need a new tenancy agreement for a standing tenant taht is always up to 3 weeks late with the rent. Does anyone have any templates that can be downloaded Thanks Mike
  21. Good afternoon lovely clever helpful folks, We are in a housing association property and do not receive any housing benefit. We have always paid our rent in full on time, however last year when they hiked up the service charge and rent they did not increase my direct debit amount properly. I was unaware of this as my direct debit goes straight out my account and every year when it increases they have always changed the amount automatically. Anyway when I got a letter saying i was in arrears last September i agreed to pay more money on top each month to start paying towards arrears. However this will take forever to pay it off and I wish I had more of a fuss at the time as it was their maladministration as well as my foolishness that resulted in the arrears getting so high. Now I am unable to successfully bid on a bigger property to move to as I am in arrears, even though I am paying it off. Do i have grounds to request that they clear some of my arrears? Thanking you kindly in advance for your advice xxx
  22. HI everyone, I couldn't find anything similar to this, so apologies if this has been answered before. We are currently living in a private rented house where we rent through a letting agent. We have been in the house almost 3 years now with no problems at all until the end of last year when the letting agent tried to get us to sign a renewal and pay them £120 for the privelege. We refused to pay the charges and told the landlord, they were quite happy as they didnt agree with the charges either. UNfortunately things went downhill. The agents became increasingly insistent and when I sent them an email asking them for an explanation as to why their charges were so high they didn't give us an answer. The contract renewal went unsigned and we started into a SPT until the landlady asked us if we could at least return the renewal for the sake of her mortgage or she would have to evict. We sent off the forms but now some months later the letting agents are saying that they didn't receive them and now they want to issue a new renewal with a rent increase. They say because we haven't got a signed contract then they are at liberty to put the rent up even if the original renewal had no rent increase. I have a copy of the original renewal they sent through last year on email and I think they are trying to use an increase in rent to get their renewal fee that we refused to pay. I'm also considering whether we should use the legislation of superstrike v Rodrigues to try and show the landlady that if she tries to get a rent increase with the letting agents that we may take action against her for not issuing us with new details regarding the security deposit when the Stautory periodic tenancy began. All we really want is to carry on renting the house and maintain a good relationship with the owners but we refuse to be ripped off by them or the letting agents. Can anyone offer some advice?
  23. 09/03/2001 - Lease Commenced 9th March 2001 for a term of 5 years yielding an annual rent of £13,000 payable quarterly in advance. Rent review at end of 1st Year (9th March 2002) and end of 4th Year of term 9th March 2005). The Lease was not contracted out of L&TA 1954. 09/03/2002 – Rent Review increased rent to £14,000pa. ??/??/2007 - Landlord approached Tenant in 2007 to review rent, came up with several spurious valuations based on review dates of 9th March 2005 and a Lease Renewal of 1st June 2007. Rental comparisons disputed by tenant until advised by Landlord that No 25 (next Door) had renewed @ £18,500 pa with effect from June 2006. 05/06/2008 - Email issued by tenant stating willing to enter into a new lease @ £18,500pa 10 years with a 5yr review and 5 year break clause. 01/08/2008 - Letter issued by landlord enclosing New Lease £18,500 WEF 01/06/2007 and Memorandum confirming rent review and rent £14,500 WEF 01/06/2007. ??/01/2008 – Tenant became aware that No 25 comparable also included 2-3 parking spaces, so net rent for next door is £14,600 after allowing £3,900 cost of 3 spaces. Neither the Draft Lease nor memorandum was signed by either party. The Premises were voluntarily handed back to the Landlord in April 2009. Issues in Point The Lease of 2001 is a fixed term of 5 years with 2 reviews and makes no mention of anniversary rent review periods other than the only 2 dates contained therein. In a holding over situation, does the tenant become liable for further rent reviews outwith the original lease term. If not, then was the review actually negotiations for a new lease which was never signed and entered into. As the premises were tendered back to the Landlord Not by formal surrender. Is this a forfeiture of the Lease and does this mean that the landlord loses the right to pursue any outstanding rents ?
  24. Looking for any help at all.... I lost my job around 4 months ago and have been struggling to make ends meet ever since, I am already in rent arrears and now I cannot afford to pay any of my rent this month. I have seen that for now my only option is too be back in with my mother but I can't afford to pay this months rent and bills let alone this month and next if I have to serve my notice period. What can I do? Thanks
  25. Hi, first of, just to let you know what I have: Assured Shorthold Tenancy (6 month fixed) which started 16 Nov 2011, it's now a monthly periodic. The letting agents, only having just ventured into private letting (monthly) for the first time ever, issued me with an AST which is a bit of a frankenstein AST. By this I mean: When dates and "months" are mentioned, they used the lunar (not 28 day calendar) as reference. Tenancy, as quoted "The tenancy begging -3 Oct 2011 and is for a fixed term of 6 months and ends on Mid-day on 03 April 2012 subject to terms in this agreement." Rent, quoted as "Total Monthly Charge £450" Rent is to be paid, in advance for the following month i.e. from the 3rd of the month to the 3rd of the next. Then when they mention under "changes in rent", this is how the terms are listed out: We may review the rent due for the premises at any time after six months from the commencement of the tenancy, provided you are given 4 weks notice of such charges We usually increase rents with effect from the First Monday in April each year, but reserve the right to increase on another date. We can reduce the rent at any time. The on the 9th October 2012 (part way through the month 03 Oct - 03 Nov) they wrote to me the following: What happened is that the rent change happened mid-month i.e. 03 Mov - 06 Nov was £450 / mo then 06 Nov onwards was £495. The Shelter helpline have told me that how it works on month periodicals is that: 1) When notice is served, that notice period starts at the first day of the next period and if the notice period continues into another period, the notice changes take effect from the start of the next period from the notice period end date. 2) Rent changes can only take effect from the start of the period after after the notice period has ended. (or something to that effect) I got a little confused as the council told me a whole other story (which I will explain later in the thread).. Am I right in thinking that, the notice period should have started as of the beginning of the next i.e 03 November meaning that the rent increase should have taken effect as of 03 December 2013. Another question, looking back at the history of my account, this has happened each of the 3 times. In one case I received a letter in April stating that the rent wasn't going to increase that April, but it did anyway in November? Can they do that? Finally, the rent increase in question here has been in dispute since it happened. Whilst disputing it, I notified the Council to get the HB raised to cover it so I don't go into debt because of credit reports etc... so they did. The dispute happened for months and months with no budging from the LL. Finally, the person who was handling the dispute left the company entirely and left it all to a bunch of people with no organisational skills. From here on (mid 2013) noe o the repairs are being done, which I'm also disputing, amongst others things and somehow the whole dispute "vanished"... Early this year I received a letter about "arrears" of about 2 weeks (as HB weren't paying the full amount). I contacted them, set up a payment arrangement and make it VERY clear in writing and with each bank transfer that they are nothing but "TOKEN" payments. I've asked time and time again to review the dispute as the increase wasn't even agreed, plus all their dates are wrong, but they seem more interested in collecting arrears. than dealing with this. Can someone have a nose over this and have a look at how I could approach this? Cheers, A
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