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francis1306

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  1. Unable to post picture as glazier already attended. Think also we are moving away from the main crux of help required on behalf of neighbour. The help I am asking for is further information as to who, in the circumstances is liable? If it the pane of glass had been damaged by neighbour, family, friends etc, even accidentally, then she would be liable, no dispute with this. This, however, is a case where the pane of glass cracked in the bathroom, whilst the neighbour was in the lounge. Neighbour had been out all day and upon returning home turned on her heating, after which she heard the glass pane crack. The tenant handbook, says they will pay if 'damage' down to wear and tear. I couldn't say how long these window has been in situ, or if it is a case of shoddy workmanship. The only explanation for what happened is the pane of glass cracked due to thermal stress.
  2. Maybe I described this incorrectly giving wrong indication. I can assure posters that this crack was not caused by impact of any description, accidental or purposefully. I would ask any further posters not to suggest that damage was caused by tenant-it wasn't. If it was, I wouldn't be going to the trouble of posting on behalf. Many thanks. If it helps further posts, there was a line crack from left to right, almost, if not all the way across pane of glass.
  3. We & neighbour are social housing tenants. Received call from neighbour asking if we heard the sound of cracking glass. She explained that her bathroom window had just cracked. We looked at the external window and nothing untoward was noticed from outside. However, it could be seen that the outer pane of glass (window is bathroom window double glazed) was intact, but the interior appeared to have a star shaped crack, emanating from the centre. We then looked at the cracked interior pane in her bathroom. All looked as it should be, clean, everything in its place and nothing out of place. It could be seen that the interior pane of glass did have a crack. At this stage it was unknown what could have caused this. Neighbour then explained that when she reported the cracked pane that she was told she would be liable for the cost of the repair-£57 to be boarded up or £107 for new window. It may be that when this was reported landlord repairs office were not fully understand which pane of glass had cracked or how! So, question is, exactly who is or should be liable? We have checked the wording in tenants handbook, and it raises the point, that as the cracked window pane was not due to damage, intentional or accidental, it is hard to see how landlord can charge for this repair. It could clearly be seen that the pane of glass had cracked 'on its own', and after a little further research it can only be that this is down to 'thermal stress', which is not covered in the tenant handbook. As this is ambiguous, am looking for some assistance to direct me to a definite answer, preferably which aids our neighbour! Many thanks.
  4. Hi, hope this is the most relevant forum, if not please move. Try as might, attempted to find out answer to my query but my LA does not give any details on this subject. Nor does there appear to be any legal website giving law surrounding! However,as the title says, due to parking problems some years ago, our road/close/avenue, is a residential parking permit area. In addition, each resident is allowed to apply for upto 2 visitor passes. Parking, even with permits, now seems to becoming a problem again. My question is quite simply, is it possible to apply for residential disabled parking bay within a residential permit parking area? Different LA seem to have different approaches to this, but as previously mentioned nothing on my LA website, merely blue badge information. I am in possession of blue badge, as are a couple of other residents, but the added difficulty is our next door neighbour who, if the opportunity arises, parks his vehicle over 2 spaces (there are no marked parking spaces), causing us to seek at times a parking space 2 or 3 times distance from where we are normally able to park as close to our flat, although still within residential parking area. Wondering if any readers had/have similiar problems ways or resolving. Grateful for any responses and advice.
  5. Dear All, A dispute has arisen over scattering of mymother’s ashes and I welcome any views or comments on this predicament! My mother was diagnosed terminally ill, earlier thisyear, and is still with us. Prior to this diagnosis, my mother hadasked us to assist in arranging her pre paid funeral, which we did. I am downas contact (eldest son). My mother wishes to be cremated. Due to diagnosis advance care planning was arranged (lastwishes booklet-this is not a legally binding document) and completed at mymother’s home, between my mother, MacMillan nurse and my mother’s sister. Thisnotes my mother wishes her ashes to be scattered in garden of remembrance. 10 days later, my mother had 2 trips at home and asprocedure was taken to hospital, by paramedics. My mother was admitted andadvised it would be unlikely she would return home due to her restricted mobility.Whilst in hospital, on a visit(within 2-3 weeks after the ‘last wishes booklet’had been completed), my mother’s brother informed my mother that her ashes donot have to be scattered in garden of remembrance, but can be scattered/placedat ‘family’ grave (where my mother’s mother is buried, along with her sister inlaw). This was obviously favourable as it would give a specific place to payrespects. Also present at this visit were myself & 2 other family members. We,all 4 confirmed this & an additional note was made to ‘last wishesbooklet’. My mother was lucid and understood options described. It may assistto note that on page of ‘last wishes booklet’ titled Funeral Planning, at ‘PersonI wish to be responsible for making my funeral arrangements’ is my name, not mymother’s sister. The dispute that has arisen is my mother’s sister who waspresent when ‘last wishes booklet’ completed, is demanding that 1stoption is stood by and that ashes are scattered over garden of remembrance,where 4 other family members had witnessed my mother’s change of mind, once sheknew such option was open to her, and now wishes for her ashes to bescattered/placed at family grave. Since knowing her diagnosis, my mother has always askedme and my younger brother to look after and ‘take under our wing’ our youngestbrother, who is 30 years. My mother is of the opinion that it will hit ouryoungest brother the hardest. Bearing this in mind, I decided to broach thevisit we (4) had with my mother and asked his opinion. He is more than happyfor our mother to be scattered/placed at family grave as oppose to garden ofremembrance. Even knowing this, my mother’s sister is being difficult and notconceding my mother’s ‘new’ wish. I could add more but this would only muddy the waters, save to say that not all family members see eye to eye with others! Many thanks for reading.
  6. Hi Bazooka, Yep, did involve MP and as DWP wrote to her informing her of case as they see it, that matter not over 20 years old (as mentioned in post #32). MP commented in letter 'unfortunately am sure this is the news you did not want to hear'. As far as MP concerned, if there was anything further she was able to assist with, she would. Lucky enough to have 1 of the few Labour MP's who is actually on 'our' side and also on W&P select committee! And, no did not send for SAR as of view this would not add any facts to those is the letter as per post #32. In between, that letter of #32 and mail this morning, only received 1 further letter, 'we have the right to remind you of this fact from time to time that you owe us this money'. In that letter they also listed ways that money recoverable in their eyes. Due to the fact that this middle letter, did not mention any enforcements, as it read, you still owe us this money but we know we cannot force you to pay it, of the view that they will just keep sending reminders which we would duly ignore! If you could re-read #32 and content of letter received, we were asking at that time what our legal standing was! many thanks.
  7. Hi, Thought start new thread as above original post went back to May last year, when DWP chasing debt. For latest please read last posts on original query dated 3rd july, 2014. To recap last letter and post content: 'Between 22/11/91 and 16/4/92 IS overpayment of £1211.49. This apparently arose due to maintenance received from husband, separated/divorced. On 10/1/94 they (DWP) made home visit to customers address obtaining a signed statement agreeing to overpayment and admitting liability. Repayments were made through deductions up to 28/5/98. £589.50 being recovered leaving a balance of £621.99. The debt has therefore not been inactive for 22 years.' They then say 'From May 1998 up to 2007 the department was unable to trace customers address. They say they obtained a new address for customer and continued to write at least twice a year about the debt (these specific letters were never received and we do not know what address the DWP had for my now partner) They continue, 'In March 2014 we traced he current address' which is obviously where this matter begins in the 1st post. They finally say 'when the department was contacted earlier this year (please see 1st post) the customer was unable to obtain more information about the debt but there is only limited information available on our debt management computer system. However, we should have advised the customer that debt management can recall files from the archive and this was not done. We apologise for this oversight. They finish their letter saying that 'customer can make a request under the data protection act to obtain original documents relating to the overpayment. This morning received letter from DWP giving schedule of money they are deducting from partners carers allowance, amounting to £11.00 per week for just over 12 months and 1 final payment of £0.39 pence. At this stage is there realistically any chance of redress? The timing of this letter could not be worse as a parent has just been diagnosed with terminal illness and currently no extra energy to fight the DWP over this! Any comments welcome and many thanks for advice.
  8. Hi, No, not me or my account I am asking for. It is in regard to a relatives statement. I am just trying to find out how cashback is detailed on statement in the scenario in my 1st post. I have since been informed that there is another bank who detail their statements as 1 transaction and do not detail how much was spent on goods and on cashback. Would like a definitive answer regarding Lloyds TSB. MT's.
  9. A very short and brief piece of information needed! Can anybody who has a bank account with this bank please tell me, when receiving a statement: If the account owner has debit card linked to account and for example, after shopping at supermarket and paying £25.00 for those shopping items and also asks for £50.00 'cashback', is this transaction shown separately on statement, say 'Tescos £25.00 then cash £50.00, or: Does the statement simply show 1 transaction as 'Tescos £75.00'? I am aware some bank statements apparently show both transactions separately, but also that some do not show distinction, which may lead to somebody not understanding the statement reading such a transaction that the owner of the account had actually 'spent' £75.00 in total on shopping items. Looking forward to hear how such 'cashback' transactions when paying for shopping are shown on statements. Many thanks.
  10. Well, common sense has prevailed-at least on this occasion. Received notification this morning from Local Authority acknowledging receipt of email and reasons set out (as above in previous post) why PCN should be cancelled. I did not produce documents, but gave them the option if they were requested they would be forwarded. 2nd paragraph reads, 'The reasons you put forward for the penalty not being enforced have been considered and it has been decided that on this occasion the penalty charge will be waived'! So, in effect, although the reasons put forward by myself, included my potential admitting of the offence (I am unsure whether PCN can be classed as an absolute offence similar to Driving without Insurance-meaning that if you have been caught driving without insurance, that is the end of it, there is no defence). It is the reasons that arose leading to PCN being issued, resulting in the PCN being waived, due to a mistake on my part. So a little victory and many thanks to all who responded.
  11. Well, just to let you know, I have emailed 'parking warden' at LA registering why I think PCN should not be paid and reasons for challenge. As no time to copy documentation in support, I enclosed a final paragraph, asking them to advise whether they need sight of such documentation to consider my challenge. This effectively puts the ball in their court, and as far as I am concerned, if they do not ask for copies or sight of documentation, as offered, and in the case of them not allowing the challenge, not cancelling this PCN, then at least when I decide to take it further, this can be shown that offer was made. I have received acknowledgement of my challenge and should receive response in next 14 days. I will of course, let you know any result. Many thanks in the meantime for your replies and advice. francis.
  12. OK, that's fine. Won't give authority. Am I correct in thinking that, if within the next 48 hours, I respond letting them know I am challenging and give reasons why in that email, that I also let them know I shall be forwarding copies of permit and blue badge in post, in due course, that this would appease them? I really want to get the email off within the 14 days of being served, in the case of appeal not being allowed and if any penalty still demanded to be paid, should remain at the 50% level.
  13. Just want to add upto date situation regarding this. Am sure I mentioned the 1st letter that landlord had sent 'demanding account arrears paid within 3 days or contact our office'. As you know, contact was indeed made on my Mothers behalf. However, after further speaking with landlord, they agreed not to send any further distressing correspondence until matter finally resolved (at least with HB anyway). What happens after weekend...my Mother calls me to tell me she had received a 2nd letter, same tone and content as 1st, but letting my Mother know that they will issue possession proceedings! Don't think I need to tell you how this made our blood boil. Further distress, stress , worry caused, not to mention more time and money. Further contact with landlord who explained that they had requested that this letter be pulled and that a hold had been put onto my Mothers account, until other investigations made. Cannot describe how this inept, bungling social landlord has been able to continue running their practice in such a ........words fail me ....way. Really would be able to get to know the additional tenants, who I take it are/have been treated in a similar fashion, in order to get altogether and commence some type of group/class action. In any event, will attempt to keep my temper and post any further news/outcome.
  14. Hi again, as promised: 'Penalty Charge Notice (PCN) XXXXXX Council. PCN Number: XXXXXXXXXX Served on 15/09/2014 By Civil Enforcement Officer (CEO) XXXXX Who had reason to believe that the following contravention had occurred and that a penalty charge is now payable Code 12 Parked in a residents or shared useparking place or zone without clearly displaying either a permit or voucher ordisplay ticket issued for that Date of contravention 15/09/2014 Time08.27' (The rest of the ticket then gives details of location, my car, and explains the charge,how much and if paid within 14 days then halved etc.) So, bearing the above in mind I would have to accept this is a genuine PCN and proceed on the basis of my 1st post with additional details of my disabilities. The only other matter that I can possibly see a problem with is that I am unable to attach copy 'permit' and 'blue badge'. However, if I give them written authority, contained within the email for them to make own enquiries (which they should be able to do as it is this local authority that issued permit and blue badge in the 1st instance) to confirm that I do possess valid permit and of course blue badge, do you think this would suffice? As previous, many thanks for your quick and immediate responses in assisting. francis.
  15. Many thanks for speedy response DX100. As soon as I am able I will post exactly what it says. I have seen the warden who patrols our little estate and resident parking, tootling about on his scooter. He certainly knows my car and that it has a blue badge attached to reg. In fact, we and a few other neighbours were part of the original group, who discussed the possibility of res parking for our lil' estate and made up part of 'forum' for deciding when it should be in force, how many visitor/carer passes per household should be allocated etc. Just peeved off to have received, what I think, is definitely a PCN! So, will post later and look forward to your addition.
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