absolutely useless...and they ended the chat without doing anything!
transcript from customer 'support' :
Ruth xxxxx 14:22:44
Welcome to eBay Live Help. My name is Ruth. How can I help you today?
hi there i'm concerned about an item i've bought today & paid for by paypal - zero feedback seller who isnt actually in the Uk after all
Ruth Piexxx 14:24:13
Ruth xxx 14:26:34
If I may ask, have you received the item you've paid for?
no bought it today not sent yet item no. is 1212934xxxx7 i want to cancel transaction & get refund as seller fraudulently claiming to be in UK in listing
Ruth Pxxx 14:28:41
May I know how did you say that your seller doesn't live in UK?
rogers283xxxx 6 14:29:22
his message to me about delivery states
will send by priority airmail
its a [problem] fraudulent listing
Ruth Pxxxx 14:32:48
Thanks for this information.
Ruth Pixxxx 14:33:12
To assist you with this, I will need to transfer you to the relevant department. May I go ahead and transfer you now?
Ruth xxxx 14:34:48
Please hold on as I transfer you.
Charlotte Mxxxx 14:36:32
Thank you for contacting eBay Live Help. My name is Charlotte. Please give me a moment to review what you've discussed with the previous representative.
Charlotte Mxxx 14:37:56
Thank you for patiently waiting. Please accept my apologies as it seems that the previous representative mistakenly transferred the chat to us. Your concern needs an attention of our other team which looks into such concerns. I've made a note on this chat. Without taking more of your time, may I transfer you now?
Charlotte Milxxx ls 14:38:44
You are most welcome. Please stay online while I transfer you to them.
Ruth Pxxx 14:39:08
Welcome to eBay Live Help. My name is Ruth. How can I help you today?
hi concerned about a fraudulent listing for an item i've paid for
youve just forwarded me onto some1 they say its not their dept
Ruth Pierce 14:43:32
Hello again, Jeremy.
yes the dept u forwarded me to say they dont deal with that
Ruth xxx 14:45:17
Please hold on for a while.
Ruth xxxx 14:46:25
First, as for your issue about cancelling the transaction while I understand that you have a good reason to withdraw from your purchase, however please note that as the listing has already ended, I'm afraid that only the seller has the ability to cancel the transaction.
Ruth xxxx 14:46:32
You will be surprised to know that most sellers are responsive to buyers who are willing to keep an open communication with them.
the seller is not in the UK - it is not a genuine listing
ebay has the ability to cancel the transaction where it is fraudulent
& Seller isnt responsive & evasive about where he actually is
Ruth xxxx 14:49:59
Please note that we will only consider a transaction as null and void if the seller is no longer a registered user or if the item has been removed by eBay.
can you pass me to the supervisor please now plse
the item should be removed by ebay & the sellers other items as they are a [problem]
Ruth xxxxx 14:51:01
I understand how you feel about this but to assist you with your report about their listing, I will need to transfer you to the relevant department. But before I transfer you to you have any other query about the cancelling this transaction?
plse transfer me to the right dept this time!
Okay. Please hold on as I transfer you.
you asked me that already
Simon Lawxxx 14:53:29
Welcome to Community Watch Live Chat. My name is Simon. Please give me a moment to review your previous discussion or if you'd like to, can you let me know what the issue is?
item 121293408xx have bought the item seller now says he isnt actually in uk - [problem] listing
Simon Laxwsxx 14:55:49
Thank you for the item details.
Please give me a couple of minutes to review the item.
location says uk / cambridge, seller now evasive about where he is, says he will send it by 'priority airmail' zero feedback seller
Thank you for the details.
Simon Lxxxx n 14:58:01
We have investigated on your report and I can confirm we've documented this and forwarded to our relevant department. However, privacy is a priority at eBay at all times so we're not able to share the details of the actions we take. They can range from issuing the seller an informational alert, a temporary suspension, an indefinite suspension or terminating the member's account.
his username also indicates he is in uk > d***aviuk
yes but i want the transaction cancelled & my paypal payment refunded ... today
seller hasnt responded to this request - because it is a [problem]
Simon xxxxn 14:59:45
I checked on your concern and saw that a specialist from a relevant department will handle this matter. Would it be okay if I connect you there so this can be resolved immediately?
Simon Lxxxx 15:00:02
Please stay online while I transfer this chat.
Welcome to eBay Live Help. My name is Robert. Please give me 2 minutes to review what you've discussed with the previous representative.
Just to confirm you'd like to report the listing 1212934xxxx?
i dont just want to report it i want the purchase cancelled & my paypal payment refunded
as it is a [problem]
I understand your situation and I will be more than happy to look into this for you.
Robert xxxx 15:04:06
Please bear with me for two minutes while I investigate this for you.
msgs from seller :
1) Posting tomorrow registered Priority Airmail.
2) Erm ... no, not from Cambridge. That's my billing address, some wires crossed. Should arrive Wed-Thurs.
& then no response from my request to cancel the transaction
Robertxxxx r 15:07:20
Thanks for the additional information that you have provided. I'm doing my investigation right now. I appreciate your patience.
note how the seller doesnt actually say where 'item' (if it exists) is located
I'm still investigating. I'll be with you for a while.
Thank you for patiently waiting.
Robert Cxxxx r 15:14:26
Your report has been noted and we'll take appropriate action against the seller if necessary based on our site rules. Please be aware that we are strict on our policy especially with the item locations.
yes but i want the sale cancelled & my paypal transaction refunded - today
i dont understand how ebay allows sellers from overseas to state their location as UK
i do not believe it to be a genuine listing
Robexxxxx r 15:17:25
I understand your situation. Since you already paid for the item, the best option you can do is to send another message to the seller and ask for your refund and to open a Cancel transaction case in Resolution centre. Please try to get in touch with the seller if the seller will not respond until 23rd of March, contact us back for us to take action against the seller and we will then cancel the transaction for you then our Resolutions team can help you to open a case for your full refund. Please understand that we have policy in place so we need to follow this.
rogxxxx 6 15:18:13
hi i have already sent him a msg he has not responded I do not want to anxiously wait until then, i want to do it today before the item is (not) sent
he is playing the ebay system which is why it should not be fixed in this case
I understand, but there's a possibility that the item is on its way, I can see that the seller has a good record of sending items right away. Just in case that you receive the item and it's not from Cambridge UK, I suggest you to open an "Item not as described" case to get your refund.
how would it be on its way on a sunday ? plse explain. also he has zero feedback - how would this be a 'good record ?
There's a possibility that he already post it, I have no idea about that because only the seller knows that. Also a member can have more than one accounts. Please be aware that we are not allowed to provide any further information about the other accounts of this seller.
Robert Coxxx 15:23:06
But I assure you he is a genuine seller.
Robert Coxxx 15:23:08
I can assure you that by doing the best options I've provided, it will surely resolve your concern.
how is he a genuine seller if he states item is UK his location is UK but he actually isnt ?
Robert xxxxr 15:24:18
I do get your point and that's why we have policy in place to protect buyers like you. Just follow all the options I've given.
I believe I have addressed all of your concerns. Please follow the steps you've been provided. . Thank you for using eBay. Enjoy the rest of your day.
The chat session is being wrapped up.
The chat session has ended.
This chat was on 03/16/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London