Hi, received a letter from Past Due Credit back in May asking to 'contact them regarding an important matter' contact was made and they then wrote back a few weeks after to say they had closed the case and no one would contact me further. This morning I received another letter from Past Due, claiming the account was back open and to pay the amount by the end of July, que a phone call to a rude advisor and then a manager, who had said that t-mobile by now would have no record of me (the phone contact in question is at least 6 years old) I checked with the CRA where a default has literally been listed in the last few days (I check my credit on a regular basis due to having issues like this in the past) where the defaulted account is listed as 10/2/2009 but at my last address, which I didn't move to until 2010. I can't ever recall having a default notice sent from t-mobile at all, from that time period. I spoke t-mobile who gave me a number for sigma, who past due are working on behalf of. I'm not entirely sure what to do as I am certain I closed the account down but since having no correspondence with t-mobile since the account I'm shocked to have even received this letter, especially as they closed the case to start with! I know I should send t-mobile a SAR - but I'm also confused why the default date has an address I wasn't living at (does this matter?) I know the default only has 7 months until it comes off my credit file so is it worth chasing or leaving? The last thing I want is a CCJ. Thanks for any advice

Hi. I have a bit of a problem with T-Mobile. I sent my Samsung S3 for repair back in December 2013. Two weeks later I received an invoice for £126 along with a photo of the phone with a crack on the screen. It was the first time I saw the crack. I even have paperwork from the shop assistant who checked the handset thoroughly before it being sent and wrote 'screen not turning on'. Now after 7 months and going back and forth into the store and being treated like an idiot I've had enough. I've been paying them but haven't been able to use the internet since I am using a handset that doesn't support 3G. I still haven't received my phone, the manager of the store hasn't called me for over 2 weeks now and I can't even get hold of them because they don't ever pick up the phone. Please help, I don't know what to do. Thanks!

Hi folks, Back in January (actually 6 months ago today) I bought a SIM free Motorola Moto G phone from Phones4U to replace a faulty Samsung Galaxy S3 which I was told was no longer covered by warranty due to a small crack in the case (that's another story altogether :-/). Anyway, the phone worked great for a couple of months, for the cost (£150) it was a great purchase and did everything that I wanted. However, about 2 months ago it started to develop an annoying issue. Basically the battery was draining really quickly. If I disconnected it from a my laptop (the phone was only supplied with a USB cable, no charger) or USB charger it would sometimes drop from a battery level of 95% to 1% and then shutdown. Other times I would take the phone out of my pocket, it would be working fine and then suddenly when I started using it the phone would go off. It also gets stuck in reboot loops when plugged in where it would try and start up and then get so far and reboot again and do this about 5 or 6 times before starting. I did some research and it seems that the bug is related to the version of Android which is on the phone (Kitkat 4.4.2). Looking into it further Motorola did release a Kitkat 4.4.3 update which fixed these issues, but then was found to have a security issue so it was withdrawn, the next version (Kitkat 4.4.4) hasn't yet been made available. I took the phone into the Phones4U store today and spoke to one of their technical support staff over the phone. The sales advisor in the store went through a factory reset which hasn't fixed the issue. They advised a repair would be 2 to 4 weeks (which seems a little bit crazy to me). The only other option they suggested was that I could buy a new phone or take out a contract to get a replacement phone (something I'm not prepared to do). The phone is pretty much useless unless it's plugged into a charger (not an issue if I'm at home or at work) but when I'm out away from a power source the phone will run for about 5 minutes and then just go off. If it wasn't for these issues I'd be happy with the phone, it's a great little device apart from those issues, does everything I want it to, I'm just getting to the end of my tether having put up with this issue for so long, all I want is to get the phone replaced, either with the same model or a comparable model of the same sort of value (if they gave me a credit note it would at least mean I could get a different phone from them). So I wondered what the next option would be? Ta, Rob

Here's the story: I had a near brand-new contract Sony Xperia SP that I stupidly managed to drop face down on the pavement on the way to work one day. The phone was completely functional but the display was slightly obscured by the cracks. I took the phone into a high street repair shop (part of a big mall complex in Bristol) and was quoted £50 for a full screen repair with a turnaround of about 30 minutes. I left the phone with them and returned 30 minutes later. They told me that they had replaced the screen but could now not get the display to work. They told me to return the next Monday. Now it has been 3 months and I still have no phone. They always give me a reason and quote the following Monday for it to be fixed. The current story is that they have tried 2 screen replacements in house (to no avail) and have currently sent it away for an expert repair. I think they have broken the phone and are unwilling to be honest, but I have no idea where I stand (I never got a receipt due to the original 30 minutes turnaround time). They have my phone number on record and lent me a cheap phone whilst the repair was happening, but aside from that I have nothing to prove my story. How do I sort this? Can I win?

When are big commercial enterprises going to conduct their business in a honest manner. T Mobile stateside have been caught out. http://www.dailymail.co.uk/news/article-2676969/FTC-T-Mobile-millions-bogus-charges.html Regards,John.

The roaming charge cap takes effect from tomorrow – 1 July – and will lower costs for people travelling within the EU. Under the new rules the maximum charge for outgoing calls, excluding VAT, will be 19 cents per minute, six cents for outgoing text messages and 20 cents for a MB download of data. However, the new caps only apply when you use a mobile within the EU. Worryingly nearly half of mobile users who have been abroad in the last 12 months said they didn’t know that the price caps don’t apply to the whole of Europe. If you’re travelling further afield you could still suffer from bill shock on your return, unless you plan beforehand. What should you do to avoid huge charges? For starters, don’t download films, games or music abroad. Do it through home wi-fi before you leave. But the most crucial thing is to turn off data roaming on your phone or tablet. Look up your model on the internet before you travel to find out how to do this. It will stop the automatic downloads of updates, which can really cause a huge bill. Then find out about data roaming bundles or buy a local SIM when you arrive abroad for cheap-rate calls. Ofcom, the regulator, has made a series of helpful videos explaining how to avoid racking up bills. Go to Consumers.ofcom.org.uk/2013/03/how-to-mobile-guides/. http://blogs.independent.co.uk/2014/06/30/bill-shock-new-roaming-caps-benefit-mobile-users-in-the-eu-but-not-elsewhere/

I thought that I should start a fresh thread regarding the on-going, Orange PAYG mobile phone misery as the one started on here by another user, is somewhat out of date, and seeing that problems with Orange remains unresolved for many, myself included; best to re-address the problem again. My situation: I purchased a neat affordable PAYG mobile phone from Tesco Direct in Dec 2012. It had come with a complimentary free £10.00 top-up that, once the new Sim was inserted into the phone, the credit would thus be activated. However, this never occurred, and I had spoken to Orange, who stated that Tesco was responsible for the free credit. I sort of went round in a few dizzy circles with both Orange and Tesco, and never did get that free credit placed on my phone, regardless of who I spoke with. Then, just recently, I topped up my mobile phone with my Orange Top-Up card that has not yet let me down, only to discover that the credit I placed on it, did not go onto my mobile phone. Because I don't have the credit to call Orange - not a free customer service number exists for them; I managed to find their executive's email address and reported the complaint via email to them - I am yet to receive a response, yet a little hopeful of one. As you may be aware, if you are an Orange customer: their website that coexists with EE - it is not a communication platform for general inquiry into problems with phone credit etc. You cannot email them whatsoever, and just click appropriate links if you have had your phone stolen for instance. This now leaves me in a miserable predicament, having to take the issue up with my very trustworthy shop-keeper who topped my phone up, I have since lost the receipt of the transaction that took place on 20/06/2014. However, it clearly went onto the Orange Top-Up card that Orange themselves will have a database log of all consumer purchases they cannot erase at least until six years under the data protection act. The proof of payment is not really the issue here, with the above in mind, yet the fact that Orange have been doing this to consumers since 2008-9 if I read the complaint pages that are dedicated to the Orange PAYG misery - are truly astonishing to read. So what do I do or any other Orange customer, when they are unable to make free calls to their customer-service numbers, other than compose a letter of complaint?. I had once wrote to them before a few years ago about a different phone issues, and sent at least two recorded-delivery letters, they never once responded.

I had aquired last November a SIMO deal for £8 which was being advertised as £0 per month for 12 months. I still have all the documentation stating this. However, this month (also being the first month I won't be paying for my other contract as it's been settled), my balance online is showing as £12.18 and that the SIMO contract was renewed on the 26/05/2014 which co-incidentally was the day I also used the PAC code to get my other phone number with them ported over to Vodafone. Absolutely shocked that if I hadn't checked that they would have charged me £12.18. Shame it's as late or I'd be on to their Customer service right now

I have received a letter from 3 mobile stating that I owe them money. I have written to them stating that I am unemployed and cant afford the balance in full. I have told them that I will forward a payment offer (monthly) once I have checked how much I can afford and that this offer will be to them direct and not Lowells. They have contacted me and said that they will not accept any payment offer made to them and that I must make it to Lowells, despite them saying that it wouldnt be passed to Lowells for a further 20 days. Can you advise me how best to proceed please.

does anyone have the virgin mobile ceo email address? i tried graeme oxby and i just got a delivery failure so not sure if thats still active thanks

Good Morning, I am just after some advise in regards to late payment markers which my previous mobile phone provider Orange/EE placed upon my credit report. I have had numerous late payment marks placed due to me refusing to set up a direct debit with them as they on 3 occasions took incorrect payments from my account which then took them 2 weeks after being informed to refund to my account, they also cut me off on numerous occasions even though the full amount had been paid on the bill. On a few occasions I missed the payment date by 7-14 days due to being away on business etc... I was in the understanding that the providers were unable to place late payment marks on your credit file if the payment was less than 30 days late, is this not right or am I right? I look forward to receiving your guy's answers on this. Thanks.

Hello Is there any direct representetive on here from EE ? I have a continuing issue with mthe billing and reception aspect with my contract AG

Bank customers will be able to make payments via mobile numbers from 29 April, the Payments Council has announced. Customers will also be able to register for the new Paym service - pronounced "Pay Em"- from Wednesday 2 April. http://www.bbc.co.uk/news/business-26836380 Paym explained Paym allows customers to make secure payments to account holders of other participating banks or building societies using their mobile number. It keeps customer account details safe by using a mobile phone number as a substitute. Put simply, if you are in my phone’s contacts list I can pay you straight from my bank account to yours quickly and securely anywhere and at any time of day. I don’t need to know, or remember, your sort code or account number; I can just select your number from the contacts list on my phone, or enter your mobile number. This is the first service in the market which has the potential to link every bank account in the UK with a mobile number. http://www.paymentscouncil.org.uk/mobile_payments/paym_explained/

Hi there peeps, I was wondering if someone could shed some light on the legal implications of a mobile phone contract I took out just over a year ago with my current employer. Back in February 2013, I was offered a mobile phone contract through work as part of an employee benefits scheme that they run from time to time. I agreed to a 24 month contract through them with Orange accompanied with a shiny new iPhone 5 at a cost of £40.65 to be deducted from my gross salary, on a monthly basis. I signed a contract to state that they could take the money directly from my salary over 24 months and that if I left employment with the company they had the right to deduct the remainder of the monthly amounts from my last wage with the company. Also, they had set up a DD to deduct any amounts of "overspend" over my monthly allowance directly from my bank account. back in November last year, after some disputes internally about not hitting sales targets, I decided it would be better looking on my CV if I handed my notice in (as I had already been through 2 disciplinary meetings and wasn't getting anywhere with requesting my targets to be reduced despite me working there for 3 years and hitting target consistently every month for the past three years - that is another story though.) Having paid just over £650 out in my last wage to pay up the contract when I left, I was very fortunate in that I managed to land a more suitable position in the same company literally two weeks after I had left. Happy days! Fast forward to May this year when I checked my amounts leaving my bank account (forever the money saver!!) only to notice that the amounts of overspend that they have been deducting from my account had increased five-fold from around £1.00 per month (prior to me leaving employment) to around £5.00 per month (after I had left up until recently.) In addition to this, I had noticed that I have been charged by them, two payments, one of £71 and the other of £42 - in the latter, more than 70 times my usual monthly overspend amount, as per the amounts that I was usually spending prior to me leaving employment. As far as I can fathom, my tariff had not changed from the "Orange Solo 25" tariff which is stated in my contract and I have not received any notification that any part of the contract has changed since initially leaving employment. I questioned this with my "billing company/employer" and was told that the amounts were for mobile data usage, given an apparent itemised bill (which just showed my usual usage as well as several erroneous extra bundle charges, strangely equaling the exact extra amounts) and was told that the amounts were correct with no course of recompense if I disputed that I had used these amounts legitimately. Subsequently, I contacted my bank and submitted two separate indemnity claims for the amounts they had took that were extortionate, as well as cancel my direct debit via my bank. I informed my billing company that I had done so due to me disputing the amounts of overspend and requested that they contacted Orange to provide details of the sources for the overspend amounts (ie either via reverse SMS billing or from IP addresses which I could use to locate websites/services in order to ascertain eithe r if I had legitimately used the data or, in fact whether I had actually done so.) I also said that I did not wish for the amounts to be deducted directly from my account so I could keep more control over the amounts leaving my account (as previously I have tried to communicate with Orange directly, only to be told that it is my employer/billing company that owns the contract and that I need to speak to them regarding any charges or details relating to the contract.) Their response was "if you have raised an indemnity claim for the amounts and have cancelled the direct debit for the overspend, we will bar the handset" and in terms of the data that "they could get amounts of data used as well as dates the data was transferred, but not itemised services or reverse SMS billed data due to Data Protection" - a term which is in my contract stating that they can access this information and that I give them permission to by agreeing to the terms of it. My question is, if they are stating that the necessity of a direct debit on my account is so important that it nullifies the contract should it be cancelled, surely this should be in the terms of the contract itself and, if it is omitted, then this would be a claim of imposing a misleading term in the contract by failing to state intrinsic material information which has made me make an informed financial decision (as per the Consumer Protection from Unfair Trading Regulations 2008?) If this is the case also, am I correct in saying that they would have to revert me back to a pre-contractual state by refunding any amounts I have paid to them from the commencement date of my contract once I have returned the goods and they are examined to be free from damage and neglect? If I had of known that I could not pay in any way I wanted for the overspend amounts, I would have exercised my right to cancel the contract within the 14 day cooling off period, but due to this not being in the contract and only just finding out about it now, the 14 days has been and gone and it seems as if I have been well and truly stuffed. I have left out my employer's details for obvious reasons... Any help or advice would be highly appreciated. Many thanks

Hi all... I'm told you guys are good for advice so here goes... I have been a pay as you go customer for nearly two years, I am on the text plan and am provided with 500mb of internet access and unlimited texts to use the following month if I top up £15 a month. In April this year I contacted T Mobile as my account balance appeared to be going down extremely quickly and I found I’d had to top up in excess of £30.00 over the month which was far in excess of my usage. The lady who took my call advised that I’d been charged for data usage and after looking into the matter advised that this was due to a technical issue. She apologised for the situation and provided me with a month’s free internet access and applied a £10.00 credit to my account by way of compensation. On the 30th April 2014 I received a call from T Mobile, the lady started off by further apologising for the problems I had experienced with the overcharging for data and went on to advise that T Mobiles pay as you go plans had been revised. She asked if I wished to change onto a new pay as you go plan that would cost £9.50 a month and provide so many hundred minutes of free minutes, so many hundred free texts and an amount of internet access, I apologise for not having the exact amounts but I did not write down the offer for reasons I will explain shortly. I asked the lady how this new plan would work and she explained that I would simply receive a text each month asking me to ensure I topped up at least £9.50 before a certain date. We ended the call with the lady advising that I would receive a text confirming the new pay as you go plan and that she would also send me a letter that I would receive the following day further detailing the plan. By the 6th May I had not received either a text or letter confirming the new plan, and my T mobile account showed no change, so I once again called T Mobile. The first gentle man I spoke to could provide no help what so ever and my call was then transferred to a department in the North East. This chap advised that a credit check had been performed on me on the 30th April but was showing as having been declined, he advised that the lady who had called me on the 30th April had in fact tried moving me on to a monthly contract. To sum up this complaint and to try and provide some background, in 2012 I was made redundant and went through a difficult financial period. I am fully aware that at present I would not pass a credit check as I am still in the process of repairing the harm that was done to my credit rating during this difficult financial period. The lady who contacted me on the 30th April did not advise or inform me that the plan she was suggesting was a monthly contract and she also did not seek my permission to perform a credit check on me. As you will appreciate not only did T Mobile attempt to move me onto a contract agreement without informing me or seeking my permission, they also performed a credit check on me without my knowledge or authorisation which will now appear on my credit file. I phoned tmobile and was advised a manager would call me back.... never happened. I sent an email to tmobiles listed fraud email address... it bounced back twice saying server error. I sent a complaint letter to their head office... not had an acknowledgement or response. Called again yesterday and was again advised a manager would call back (even gave them two contact numbers)... no call back recieved. Finally got through to a manager in India today, lots of apologies but couldn't deal with the compliant, she said she'd escalate it and i would receive a call back in three weeks!??!!? then she advised that the fraud department don't have an email address anymore and tried providing me with a fax number?!?!? y es, a huge telecommunications and all they can provide is a fax number!?!?!? Has anyone got a way of contacting tmobile in the uk? Thanks

Hello there, My contract with t Mobile is for 500 minutes and what I thought to be free unlimited landline calls. for £26 a month. This month I received a shock bill for £255. I rang them and they said I had gone over my allowance by 517 minutes. I requested a bill and yes I had gone over my allowance by this many minutes but they have charged me 40p per minute for every minute, landline or otherwise. I can't find my original agreement with them which I guess I can ask for (will they charge me?), but my main question here is whether they are really allowed to charge 40p per minute, which is daylight robbery! Also they at no point le me know when I had used my allowance, obviously I wouldn't have used my phone if I had known. The bill has been paid by the way as I didn't have a choice, but I shall be writing to complain, but I just wanted to ask if anyone could give me some advice on how to deal with this. Many thanks

Hi, Am hoping that someone can help please. I have an on-going issue with T-Mobile that is now 2 years old and i am getting nowhere. In July 2009 i took out a T Mobile contract and after serving my contract with no issues, all bills paid on time without fail, 18 month's later i cancelled the contract. I received written confirmation from T Mobile that the account was closed (unfortunately do not have this any longer). That was it until 7 months later i went for a mortgage only to be told that i had failed the credit scoring due to a defaulted account. I immediately contacted T Mobile by phone to find out the issue. It appeared that there was a £20 balance outstanding. In the 7 months from closing the account to applying for the mortgage i never once received a call from T Mobile or a letter stating this account was in arrears and the default. For the past 2 years i have written to T Mobile only to be told that because i once registered for an online account that it was my duty to check the balance had been cleared. At no stage have T Mobile ever said that they tried to contact me. I have written to the credit agencies and to T Mobile but the account still shows as defaulted on my credit file and will do for a further 4 years. Can anyone advise any further action that I can please. It would be much appreciated. Thanks

On 1st March 2014 I upgraded early with Talk Mobile and paid to come out of my other contract with them, I signed up for Samsung S3 mini and a contract of 100 minutes 5000 texts and 250 megabytes of data a month for £13 a month for 24 months when I logged into my account online on 6th March 2014 I found I'd been put on a contract for £13.00 a month and 5000 texts only no data. Contacted Talk Mobile and the advisor I spoke to was rude and arguing with me over what i had signed I had copy of my contract in front of me she went away and eventually agreed I was correct and I was advised that the matter would be resolved within 5 to 10 working days and in mean time a bolt on would be added to account to cover any costs I incurred. I contacted them again regarding matter a few days later to see what was going on no further progress so on 13th March I made a complaint with there queries department via email and was advised that an investigation was taking place into issue and that I would get a call back from someone called John on or before the 20th March I contacted Talk Mobile requesting full name and contact number for this person no one could give me those. In the end on 19th March I emailed the CEO Mr Taylor and it has been put in the hands of High Level Complaints Team and i have had numorous promises of matter been resolved before my tarriff refresh date on 01/04/2014 and still no luck. I am still awaiting on matter been resolved. Talk Mobile blame Vodaphone who's network they sit on I just want it sorting and someone to take responsibility for there actions. I have been a customer of Carphone Warehouse over ten years for mobile phones and a Talk Mobile Customer nearly two years and have never experienced such appaling service. Can anyone advise me of any way i can resolve this issue.

Hello, just wondering if somebody has any advice or experience regarding Lowell and mobile phone contracts. I have two accounts that are now with Lowell, one that was a Three contract for which they are after £246 and another from 02 for £540. On the Three account the original debt was £87 (according to Noddle), Lowell wrote to me so I offered £100 which they declined, I told them I did not acknowledge the debt (I know it is mine) but would pay this to have the debt removed from my credit record. I have no details of the original Three account so was wondering if I should send Lowell a prove it letter and use the details to send an SAR to Three for the original balance. Just wondering are Lowell entitled to add any charges at all? Will then follow the same strategy with the larger bill. Thanks in advance

I've joined the club as a customer and distributor. So far, I have no complaints. Has anyone had a bad experience they want to share?

I have had to resort on legal action against talktalk. In sept 13 I sent them an emailing stating that the dd is cancelled and I have done the 18 month contract so expect no disconnection fee. received an email confirming my 18 months but need to give 30 day notice and if cancelling speak to our customer service and maybe they can offer me something for being a customer. I left it at that and expected to be charged the extra 30 days... at this time and still am off sick with depression . ... i went awol for a few months and had to stay with relatives. In the meantime they had carried on with the landline contract and only now have cancelled it! Even though I complained to the CEO DIDO HARDING in Jan as have had bailiff letters with threat of legal actions. I have tried to explain my side, they are not interested just want money. CEO MANAGER SAMUEL ?? has confirmed they will knock off £50 (a good will gesture) which leaves me to pay £200!!!! As for my mobile .. ... vodafone had network outage for 17 days over xmas (local mast was down in cf43 area) so i had no network and couldnt speak to any of my family who are all in ireland, you could send a text and it may take 2-3 days to be delivered. When it was fixed emailed and rang cs they didnt acknowledge the vodafone issue and argued with me that if I was able to send texts there wasn't an outage even though vodafone did on their forum, I kept screenshots of the non exsistent signal and the forum. Eventually they accepted it after contacting Dido in the same email. I got sick of repeating everything to different cs staff whenever I rang so stopped answering their harressment calls... . its almost like they have "time to kill ..." then this SAMUEL in CEO office has offered £40 off Dec and Jan bill as they placed my phone on restriction even though I was waiting on a manager call back and a complaint is logged on their system and having repeatedly warning them that the dd is cancelled until issue is resolved. My phone is still restricted and expect to be cut off soon so my only option is go legal as can't stay with them for another 14 months and can't afford early termination fee of over £300.. ... anyone got any help or suggestions am at wits end with the idiots and this is really making my health suffer with the worry.

Why oh why did I decide to take the mobile service with Utility Warehouse? My Samsung4 broke after 2 months and a five month saga began of unsent couriers, charging me for the courier, sending my phone back still broken and to cap it all, chairing me £402 for a loan phone that they said hadn't been returned even though it had been picked up by a courier. I called UW that said yes, they had received phone and to tear up the letter. Hey presto, £402 appears on my bill. After calling and writing, I receive a call to say after so many issues, I would receive a substantial goodwill gesture. Email arrives, yes, you guessed it, the goodwill gesture was the £402 I didn't owe them anyway. I email them that's just hilarious and farcical. Bill arrived and what's on it, £402. Sitting there proudly. No goodwill gesture, no, just an attempt to steal from me. I have contacted my bank and told them to stop any payments to UW and also block any attempt from them to take money from my debit card (as they will!). Without the £402, UW owes me a substantial amount of money that we are going around in circles about. Their customer service is hopeless and don't believe for one minute that your distributor can help, they can't. I'm going to apply for the PAC code, gt a phone elsewhere and tell UW to sue me for the money. I'm trying to run a business and they have wasted far too much of my time. If anyone has any other suggestions, I would love to hear them!

Hi Everyone. Looking for bit of advice. T-mobile have text me detailing a clause they wish to change in the contract. In summation the original clause said I can cancel my contract if they increase the bill by more than the RPI or any other government recognised inflationary measure e.g. CPI as a percentage. They want it to now say only the RPI will be used to decide if the rise in the bill is large enough to allow cancellation. Since the CPI has been consistently lower since 2010 (recently 0.7% lower) I think this change is unfair and not only that but why should they be able to change clauses at will anyway. What do you think? PS since this is a sweeping change to the contract and not an actual or even proposed price increase i don't really want to get in to material detriment issues. The point is that this change increases the chances of material detriment in the future and therefore seems an unfair clause change. Thanks James

Hi, I was wondering if people can help out with the situation my brother has been facing with 02 for the last couple of years. Someone in London opened up accounts both personal and business accounts within his name, getting the phones delivered to PO Box and empty flats and then raking up bills into the £1000's. This has been going on for a couple of years now and 02 won't give up on it! If you saw the evidence you could clearly see that 02 are in the wrong, admitting not taking the right or any ID when opening up some of the accounts (seem like an inside job at a store) but still saying that my brother needs to pay for the bills. We have kept copy of every email, letter, reply to 02, police, bailiffs, local MP's etc... and its coming into a very big folder now but still they keep on putting pressure on my brother who is currently studying at University. It seems like someone has access to our details in the mobile phone world - his twin had another account open on Vodafone within Carphone Warehouse (same place as 02 contracts were opened) and that was closed down very quickly. Also myself who has been living out of the UK and in Denmark for nearly 4 years now had an account opened with Orange couple months ago and I had that closed down within a week. 02 seem to be very stubborn with their mistakes and won't back down. What to do next.....? Anyone else been in the same situation? Help!

From today, consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit them without penalty if their provider increases the monthly subscription price agreed at the point of sale. http://media.ofcom.org.uk/2014/01/22/protection-for-consumers-against-unexpected-mid-contract-price-rises/ and the full guidance. http://stakeholders.ofcom.org.uk/consultations/price-rises-fixed-contracts/statement