I needed something urgently so used wickes.co.uk and they state next day delivery. Its now been 4 days and I still don't have it. They keep on messing me around saying someone will contact me and I have lost a days labor due to this and will again on Monday. The money has been taken from my card and my receipt says next day delivery. Anything I can do?

Hello forum, I have a question that has been asked many many times before. I purchased at item online and paid by credit card. It's been a couple of weeks and I still have not received the item. Now, I was of the understanding that goods remained the property of the seller until they had been received by the intended recipient, regardless of whether the seller was offering "free" delivery. However, I have searched trading standards and cannot find any references to this. Is this still the case? Basically, I want to quote something official is my correspondence. Thank you for your comments. Kind Regards, XXXXXXXXX

I ordered a Lay z Spa at the offer price on 23rd June and paid using debit card. I got an email verification stating they will contact me by 22nd July for delivery. I got a phone call from cuts services the next day (24th June) and delivery was arranged for 3rd July between 12-6. I got a phone call on 30th June saying they had a supplier problem and item would not be delivered until 15th August! I explained this item. Was for the summer and August was not good. The lady said sales had exceeded stock and it was their supplier that was the problem and nothing she could do. I phoned the next day and said I wasn't happy but was told the same. I stated they had breached the distance selling act but she was not interested. I used a copy of a letter on one of these forums and sent it to John Walden CEO of home ratio group (who deal with Argos and home base). He apparently read it and got a Joseph Dutton to reply to say that there was nothing they could do before 15th August and offered me a discount once item has been received. My question (apart from breaking lots of breaches) is that Homebase (the same company head office as Argos and Home Retail Group) have this item in stock in store but at a higher price. Apparently they are not allowed to take stock from in store!? Even though it's the same supplier??? I just want my hot tub so I can use this in he summer months and not when the summer is over!?! Any help would be appreciated x

Bought a new washing machine plus installation and removal of old machine. Ist delivery failed, forgot to put it on the truck. 2nd delivery arrived but refused to install or remove old machine for an entirely spurious reason. Paid for plumber to install, couldn't as machine badly damaged internally. Replacement organised, forgot to put it on the truck. Finally delivered, installed and old machine and damaged machine removed 10 days later. Current offer, from which they won't budge, is £100 which barely covers the wasted cost of the plumber. They say lost wages/annual leave are consequential losses which they won't cover. A conservative estimate of what this fiasco has cost is close to £1000. I say they have breached their contract by failing to deliver at the agreed time twice, delivering a faulty machine once, and failing to remove the old machine and install the new one once, and that loss of earnings is a reasonably foreseeable consequence of those breaches. I could also argue that they've been negligent and again, lost earnings would be reasonably foreseeable. Who is right?

Over the weekend (21-22 June 2014), Ebuyer had a Mionix Naos 8200 gaming mouse on offer at a discounted price. It was marked with the orange banner they normally use to indicate a particular product qualifies for free shipping with no minimum spend. After adding it to my basket and checking out, there was no option to apply the free delivery that had been promised on the product page. As Ebuyer don't have any telephone support over the weekend I contacted Ebuyer customer support by logging a new eNote on their system. Their response has been shockingly bad and they refuse to refund the delivery charge. See the transcript below of the conversation so far: Me 21/06/2014 11:53 The product page for the Mionix Naos 8200 [redacted as the forum system won't allow me to post a link] shows 'Free Delivery'. However, when I add it to my basket and then try to check out, there is no free delivery option. Only paid options. Why is there this mixup on your system? I wanted to order during the weekend special for this item (£29.99), but it is impossible to do so at that price. Sarah 24/06/2014 09:57 Dear [redacted] Further to your enquiry, confirm that we do have a free shipping offer, and this is highlighted on a number of web pages however as with any offer, Terms and Conditions do apply. These are stated on our help pages. Free Shipping only qualifies on orders with a total > £49.99 inc VAT, so this item would qualify for free delivery when purchasing at the current price, but not when purchasing at the offer price. I hope this helps. Kind Regards, Sarah Ebuyer.com Customer Support Team Me 24/06/2014 10:06 Hello, This item clearly had 'Free Shipping' prominently displayed next to the offer price of £29.99. I took a screenshot of it at the time. You can view it here: [redacted as the forum system won't allow me to post a link] Please refund the shipping charge back to my card. Thank you. Sarah 24/06/2014 10:21 Dear [redacted] Thank you for your response. Again I kindly advise that we do have a free shipping offer, and this is highlighted on a number of web pages however as with any offer, Terms and Conditions do apply. As this order did not meet the Terms and Conditions outlined, due to being at an offer price, carriage was correctly added and this charge agreed to upon submission of the order. Regretfully this charge cannot be refunded. Kind Regards, Sarah Ebuyer.com Customer Support Team Me 24/06/2014 10:28 Hello Sarah I'm not sure if you're aware, but eBuyer actually has 2 different free shipping offers: 1) The customer spends a minimum of £49.99 2) Certain products have a little orange banner which says 'Free Delivery'. In these cases it is not necessary to spend £49.99. You can see an example of this if you view a product such as this: [redacted as the forum system won't allow me to post a link] Hopefully you are already aware of these 2 facts and I haven't taught you anything new. If you add the £9.99 product above into your cart, you will notice that there is a free delivery option when you go to the checkout. This is because the item had an orange 'Free Delivery' banner on its product page. In other words, it is not necessary to spend £49.99. As I demonstrated in my previous note, the Mionix Naos 8200 mouse which I ordered had one of those little orange 'Free Delivery' banners. Let me know if my facts about the 2 kinds of free delivery options are incorrect, or if there's anything else you need me to clarify. Thanks. Sarah 24/06/2014 10:41 Dear [redacted] Thank you for your response. Yes you are correct, there are two options for free 5 day delivery, one is available on orders over £49.99 and one is for certain individual qualifying products. As you have outlined in your response, the difference is determined at the point of checkout. Free delivery will be an available option to select if an individual item is part of a free delivery promotion. If the free delivery icon refers to the minimum spend offer and your basket does not add up to the required value, carriage will be added. I hope this helps. Kind Regards, Sarah Ebuyer.com Customer Support Team Me 24/06/2014 10:49 Hello Sarah The product I ordered was part of the free delivery promotion, as it clearly had the orange 'Free Delivery' banner. Other products which are not part of the free delivery promotion do not have that orange banner. If what I'm saying is not correct, then please let me know the URL of a product page which does have the orange 'Free Delivery' banner but still requires the customer to spend at least £49.99. Because I suspect what you are telling me is not accurate. If a product requires that £49.99 be spent (which is the standard offer that applies to everything), then what would be the point of adding the special orange 'Free Delivery' banner to its page? Can you confirm that you've visited the URL below and seen the screenshot I took? [redacted as the forum system won't allow me to post a link] Please refund the delivery charge as the product I ordered was part of the free delivery promotion.

Hi all, I had a mattress delivered on Thursday by Arrow XL which I bought from a company on Amazon. It was already three days late (another story!) and I was waiting outside for them with my children in the car ready to take them to school as I'd been waiting nearly fifteen minutes for them to arrive after a call saying they would be five minutes! They put the mattress in the hallway and I left to take my children to school as they were now late! However, once I returned home and had time to inspect the mattress it was in an awful state! The double layered protective plastic was filthy and ripped in many places! This in turn had caused dirty marks (like grease?!) on the mattress and there is a rip in the corner of the actual mattress too! Having contacted the company I bought it from by email, with pictures of the damage attached, they have called me today to say that as I signed for it, they can't claim back from the delivery company, but as a "good will gesture" they will replace it if I pay £40 for carriage! My husband then spoke to them and they eventually said they may be able to offer us some money back and we keep the mattress. Now, neither of these options seem particularly appealing to me. When I buy a new mattress, I at least expect it to be in good clean condition to start with!! I feel this should be brought up with Arrow XL as well, seeing as they are the ones that have damaged my property. Funnily enough though, I can't seem to find anywhere I can send an email to raise my concerns (other than sales or press addresses) as I want to send them the pictures with the information. I have attached a few pictures to this so you can see the damage I am talking about! Any advice on how to handle either of these companies would be greatly appreciated as I know there are people out there who know more about consumer rights than I do! Thank you in advance Martini

Hi there, This is my first post, so apologies if it's in the wrong place. I made an clothes order to the value of £90 from Skull and Bones Boys Club, who're an independent based in Sheffield. It got to 2 weeks and the order hadn't arrived, so I contacted them through their website and they didn't get back to me. I then contacted them via my personal email account a week later and they still didn't get back to me. Finally, yesterday, I emailed them the Which.co.uk template letter to complain about undelivered goods. This time they got back to me with the following: "Ive written and re written my reply to you a few times now. But after the condescending email i will leave it to paypal to resolve. Thank you." I told them I hadn't received any email and asked them to explain their position and they got back to me with the following: "As mentioned in the previous email this is now a paypal case and they will deal with it. Thank you. Have a great day." I haven't heard anything from Paypal about this and I'm pretty sure the shop are trying to pull a fast one. I've seen them delete a comment from their (pretty big) Facebook page asking for a late refund before. Any advice? This has annoyed me a fair bit, and if necessary I'm up for spending a bit of time getting this back on principle. Thanks

Hi everyone, This is my first question here, The background to my query: On the 7th March I purchased several items related to vehicle servicing from an online store using my Mastercard. The total amount of the order (including all items) was £118. Part of the order was delivered within a week, however the order sheet enclosed with the goods showed two items marked with "to follow" and those items were not included with the original delivery. I emailed the shop on the 7th April to express my concern that the two items remained outstanding. I requested that if the shop could not fulfil my order within the next week (now elapsed) that I would appreciate a refund for the non-delivered items. The response was that they were expecting delivery of the items themselves 'shortly' - no mention of progressing any refund, although I do appreciate that I have not made a formal request for one. Today is April 17th and still no missing parts, so that leads me to my question: If I email the shop again and receive another less-than-helpful response, can I issue a section 75 claim for the cost of the non-delivered goods (£40). My understanding at this stage is that I cannot because, although the total value of my purchase was over £100, the value of the items being claimed for is not. If that is the case, what are my options? Very many thanks, Fraser.

Hi all, My first time posting, although buying a lot of stuff online, I've been lucky never to have had a bad experience until my first order with Wilkos! I have never complained about anything or had such shockingly poor service that I'm really unsure how to proceed. Would be really grateful if you think I'm being unreasonable, or how I should proceed: I ordered 4 items at a total cost of £300 from the Wilko website about 3 weeks ago. • After a week of ordering, I still hadn't heard anything from Wilko so contacted them • I contacted the couriers directly to arrange delivery after being on hold for nearly an hour, as Wilkos hadn't given them my correct number •I received no communication from the couriers regarding time slots •The delivery arrived on the designated day, but the couriers only had 1 of the 4 parcels (a dining table without the chairs). •I contacted Wilkos immediately who said they would investigate •After waiting 24 hours, I hadn't heard anything so recontacted them, and got the same response •Another 24 hrs later, I demanded to speak to the team leader who arranged for a repick and for the order to be redelivered on Fri morning - I confirmed this would be ok, but stressed that due to work commitments, it would have to be a morning slot •Fri morning, I waited around, no sign of couriers by 11am, so phoned Wilko who said, no they're coming in the afternoon!! •So they said they would rearrange the delivery for Sat morning (today) •No sign again, so phoned up (yet again!) and turns out the delivery isn't on the lorry this morning I'm pretty irate by now, and ask for a cancellation of the order. They said they could only refund the order in full if I return the dining table. I can't afford to spend yet another day waiting for the couriers to pick up the table to get a refund and it is useless without the chairs. They are willing to give me 50% off the full price of the table, but as it's part of a set, actually the price I paid for is considerably less than what they're offering. Plus I can't really do much without the chairs! Sorry to ramble, but am I being unreasonable to expect them to just refund my order in full and just let me keep the table? I wouldn't bother asking for compensation for the two extra days had to stay at home, just want my money back and never have to deal with them again. Any help would be appreciated.

Hi My daughter has just started delivering papers for the local shop and wanting to know is there a minimum wage for her? She is 16, the shop is saying she isn't entitled to it because of there HNT , but I thought by law she was entitled?, and the wage she is getting is £2.82 hour is this right?

Hello everyone, I have a bit of an issue with a cooker I received from curry's that was damaged on delivery. Me and my other half have been saving for a new kitchen ever since we moved into out new house 2 years ago. To get the money together I have voluntarily served long periods in some very dangerous and unsavoury locations around the world and Sarah my girlfriend whom I bought the house with has been working every hour that she can. It's taken us two years to finally afford to have it done the way we want it, in this day and age we felt very lucky to have been able to save enough money for it having worked so hard with no holidays for 2 years. the day came we found an excellent well established local carpenter with all the fully qualified professional contacts we need to get it all done with all the correct paper work for the works been carried out. In excitement and anticipation for the fitting we ordered quite a few items from on-line retailers, the cooker and hub from Curry's. All seamed to go well, kitchen install looks stunning, the last two items to go in were the cooker and dishwasher. Now I was aware that I had 7 days to inspect the goods and report any damage, when the cooker arrived I did notice the packaging had a broken piece of wood, I thought nothing of it at the time it was just a piece of wood. I removed the packaging and looked around the oven to make sure it was OK. Not been in anyway a qualified professional in the field of household appliances I could see nothing wrong. Also not being on anabolic steroids and built like a professional power lifter I couldn't exactly lift the 140Kg+ free standing cooker out of the packaging to see near the bottom to check for damage so I just assumed it was fine. On the last day of the kitchen install the final appliance to go in was the cooker, it took 4 young 6ft plus manual labouring blokes to lift the thing out of the packaging. The first to look at it was the electrician, a fully registered and qualified professional business owner. He noticed that at the very bottom at the back the cooked had taken an obvious knock which looked like a folk lift had hit it. It wasn't a huge dent but it was enough to warp some of the panels on the back and push one right in. Because of the position it was in I would never have been able to see it without removing it completely from the packaging which I would never have been able to do on my own. The electrician said he wasn't happy to install it as there may be internal damage that could be potentially very dangerous and possibly cause electrocution or a gas leak if used. The news absolutely devastated us, my girlfriend fell to the floor in floods of tears at the news. I got straight onto the phone to Curry's to explain the situation, after eventually getting through the automated system I was put through to the company who made the cooker who said because it was outside of the 7 days I had to go directly to Curries. I got through to the customer services at Curries who after speaking to several of their representatives and 5 phone calls later agreed to recover the item and inspect it to determine the cause of the damage. Who inspects the damage? is it an independent and unbiased company or just Curries them selves? If so how is that fair to the customer? I'm very worried they are going to try and get out of sending us a replacement, I don't really want a refund I'm very happy with the make and model of the Cooker, I just want what I paid for in a new condition undamaged condition. The customer representative said on the phone if it was a cheaper product we wouldn't have had an issue, I don't see what difference the price of an item makes, if it's delivered damaged it should should be replaced no matter what the cost. We haven't had a hot meal now for 2 weeks, it starting to affect our physical and mental health from the stress and cold food, can anyone advise me on anything I can do or say to them to hurry things along and get a replacement. One thing we have done is report the fault within 21 days of receiving the product. Any advice would be much appreciated and on another note I have full recordings of all phone conversations with Currys about this fault. Thank you. Dave

Hi all Posted a job application last September - the closing date was 12 noon the following day - so I used Royal Mail 9AM Guaranteed delivery - paying £19 for the privilege. I tried to trace the letter the next day but no information was available - tried again the next day and was shocked to discover the item still hadn't been delivered. To cut a long story short - the HR department refused to accept my application. I filled in a P58 form to complain about late delivery and the loss of my time it took for me to complete the form. 3 months later I get a generic letter - they couldn't tell me why it was delayed but sent their apologies and sent me a cheque for £19 "compensation"!. Spoke to customer service - and told them I don't consider a refund as compensation and what could I do about the loss of my time - due to their incompetence I wasted approx. 10 hrs of my time (it was a VERY long form) - she told me I wasn't guaranteed to get the job anyway (not the point) and that £19 was all I was entitled to. Is this right - if 9am guaranteed mail is delayed are you only entitled to your money back?

I have been a customer for Orange/EE for quite a while now, and I received my new handset a few months ago but did not have to be present. The iPad Air was on offer, no upfront costs and a discount so I went ahead with the order. When the order was due for delivery, I had time off work but it failed to be delivered. It was not delivered because the address was not properly labelled with my door number. So it was re-arranged for the following day. However, I happen to be working but arranged for a family member to be there within the delivery time frame that was text to me just for them to call me up informing that the driver required my presence with photo id - never had this happen before. Why was this an issue? Well, I work 7 days a week, very little time, and do not have the luxury of time offs etc etc as a lot of people in ordinary jobs do - whether you agree or not, when I do have time, I like to spend it enjoying life not sitting around waiting on something that could not turn up. I work at a Nuclear facility, which I did ask UKMail if they could deliver but unfortunately not - even if they could, It would take me roughly 15-20 minutes before I could come to the checkpoint to sign for the delivery - again, UKMail said the driver wouldn't wait. I informed EE, and I said to them about the dilemma but unfortunately nothing could be done. Order cancelled. Waiting for refund. So I was wondering, because there must be other people with a similar situation like mine. What about military personnel, or even those with family accounts under their name but serving in Afghanistan or wherever - said this to the adviser. Obviously, I'll not be enjoying the iPad Air for now, which is unfortunate and again, unfortunate for EE because I'll now be leaving and not paying a single penny for cancellation (don't care) etc etc because I will not be having this hassle around the time for the iPhone 6 release. Which network shall I go to? Rant over

Hi I placed my weekly groceries delivery on the asda website my delivery arrived and I received it unbeknown to me the delivery payment hadn't been taken and asda were delivering my groceries to me without charging my card and it only came too light when asda sent me a letter threating legal action to recover there costs ? I am very concerned as I don't have the money now to pay this oversight because as far as I was aware I had already been billed before the point of delivery which normally happens where do I stand legally because it was there error and to start legal proceedings for there own error is a bit much as I don't have the money and will incur court fees and god knows what else as well as being banned from there website do you think a letter to the ceo outlining that the error was generated by themselves and not me and that financially I am not in a position to pay out what they want please help i'm distraught with worry and cant sleep

Hello I've had a few issues where there has been a discrepancy between the pack size ordered and finally delivered. I guess it has been where a manufacturer has reduced the basic pack size and the retailer is blind to the issue. How should the retailer rectify the situation? e.g. Ordered SW coffee 300g (£3) & received SW coffee 280g (£3) a smaller pack. (though website listing, email confirmation and receipt still say 300g £3) Thanks

I ordered a car seat for my LO on the 30th of Jan, at the time I arranged a delivery date for 11th Feb, this was confirmed in my order email from them. Today, less than 24hrs before the delivery date i get an email from them saying that there is a new "estimated" delivery date of the 28th Feb. I also found out they havnt taken payment yet as they havnt received the seat. Is there anything I can do about this?Do i have any rights, theyve really screwed me over as i now dont have a car seat for my LO that is safe and made appointments that required me to have it that will now have to probably be cancelled.

Hello everyone, We ordered a Samsung American style fridge freezer from Currys on 2 January 2014. The first unit that was delivered was damaged (handles were cracked) so we arranged a for a replacement to be delivered. On the 9 January the replacement was delivered but the delivery driver hit and damaged my hardwood gates when attempting to drive the lorry onto our driveway. I emailed customer services with a description of what happened and also attached pictures of the damage. I received an automated response. After a week I hadn't heard anything from customer services so I phoned them. The person I spoke to opened another claim form and sent the details to "head office". Today I received a letter from DSG RETAIL LIMITED stating: We have been sent your details regarding an incident which took place on 11 January 2014. Would you please note that this vehicle is hired and insured by one of our Contractors whose details are below. Company Name: B & A Logistics Insurance Details: Aviva Aviva Insurance Ltd Pitheavlis Perth PH2 0NH If you would like to redirect your claim to the above, we are sure they will be able to assist you. Surely my contract was with Currys so they should handle the claim? I didn't deal with B & A Logistics so why should I redirect my claim to them? I notice that they say "like to redirect", well actually I wouldn't like to redirect. Thanks, Paul

Hi, I received a damaged Zanussi fridge/freezer from Currys (approx 26th Oct 2013). Significant dent to side of item, near the bottom next to the motor. Unpacked and installed into fitted kitchen by delivery men. Damage only noticed 4 weeks later when the fridge/freezer was slid out due to an electrician needing to access the wall behind it. The item had not been moved prior to this since installation. Zanussi assigned an engineer to inspect the item due to an ill fitting salad drawer and commented that the dent looked as though the item "had been dropped". Currys have offered a 10% good will gesture but refuse to replace the item with a new unit as they state that I should have informed them of the damage within 48 hours of receiving it, but they do not dispute that the item was received in a damaged state. I personally feel that the item has been devalued by at least 75%, not to mention my warranty also being in doubt seeing as Zanussi have decided to blame the dent for causing the other problem. As the dent is next to the motor etc I feel that should the item fail the dent will again be blamed and both Zanussi and Currys will refuse to help. I am not looking for a financial 'good will gesture', I just want a new unit that is in perfect condition, the condition that any paying customer would expect. I was wondering where I stand re the Sales of Goods Act 1979 as it seems that Currys are not in a position to state that I must report any damage within 48 hours (their interpretation of a reasonable period of time), especially if the damage is not in an obvious place and causes the item to not fulfill the criteria of being 'as described' or 'of satisfactory quality', not mention the fact that the damage is next to the motor and the need for a fridge/freezer to be correctly sealed could class the item as being questionably 'fit for purpose'. Currys are currently standing firm on this despite numerous emails. Any guidance on this would be gratefully received.

Got a ticket for parking in Threadneedle Street EC, the kerb markings were there and not very visible, couldn't see the restriction sign on a post, when I got the ticket the sign was planted on a wall quite high up, do I have any grounds to appeal and is it worth it. Do the council have the obligation to ensure kerb markings are clear and precise rather than broken and not very visible, I also notice the vehicle in front of me didn't get a ticket as I asked the driver

I'm mad Placed an order online with tesco.com yesterday for delivery between 8-9PM tonight. At approximately 7:30PM, received a text saying order was late and would be delivered before 10PM. O.K. Annoying, but stuff happens. Anyway, rolling on, time gets to 10:30 - no delivery so I try their phone help line and got cut off due to high call volume! Try again and finally speak to someone at 11:00PM! Thank goodness it was a freephone number. Apparently after my order was delayed, someone took it on themselves to not deliver my order and did not communicate this to their tracking system/head office. I now have no food in for the kids breakfast tomorrow (my partner and I are disabled and the local shop does not open until 08:00). Check my bank account whilst on the phone to find they had debited my card for the value of the goods ordered! Told the chap on the phone of this and said I would now have to put my plans for a family day out tomorrow on hold due to someones incompetence at Tesco. He has credited me with £15.00 worth of vouchers and assures me that they will phone me first thing tomorrow morning to re-arrange delivery. What do you good peeps think, is that good enough?

There are 306 posts in an Amazon Discussion thread most of it about woes experienced with Amazon Logistics deliveries to customers. See: http://www.amazon.co.uk/gp/forum/rss/thread/Tx21J8C0QW4MWV8/ref=cm_cd_tp_mdb_feed Amazon seems to be aware of the problem - but putting matters right is taking some time. In the mean time customers are fuming! Please publicise this issue so we can gather more evidence about what's happening, and apply the right stimulus for change.

Hi All, I purchase a 32" Tv from Tesco at a very good price just about £159 which is not a misprice by the way until it went out of stock, it was despatched for next day delivery however the TV failed to arrive. Yodel claimed it was left with my neighbor however the neighbor in question is hardly ever at home and I am the one who actually receives parcel for the said neighbor, but I check with the neighbor anyway and it was not there. I was home all day on the said day but I was sure there was no yodel driver about. Tesco are still investigating and I dread them coming back to me asking to refund my payment as I really do want the TV and if buying similar TV else where would definitely cost loads more. Can I insist on another comparable TV or find the tv elsewhere and claim the difference from them?. Item in question here

I just ordered some spacebags vacuum storage and I doubt I'll need any help as I phoned and cancelled the order. I just wanted to warn others. I'm in the Highlands of Scotland and these things are advertised at £29.95 + postage and packing of (I think) £6.95. (both of those could be .99 not .95.) So I ordered, my order wnt through (It's one of those websites that tries to add stuff to your order before completion) and I was shocked to see the total was £42 something. At first I thought I'd accidentally added something to my order then I saw that the postage was £12.+ So I phoned customer servicefor an explanation. I kind of knew what they'd say. I've not had the problem myself but there is a school of thought that can't access google maps and thinks that the Highlands are some kind of remote island. What bugged me was that there was no warning before I completed the order. It only told me the total afterwards. So the friendly chap asked whether I'd like to cancel. I did. He said they use interlink as a courier, and they charge the extra. I suggested that to avoid cancelled orders they might like to add a warning of higher charges. It may not be a lot but it added to my order. So, no vacuum packaging for me. The pile of quilts and clothes will just have to moulder away. I'm annoyed though and wanted to warn others. You can call and cancel the order.

I am on an 18 month mobille phone contract with 3 mobile. I am now today at the end of 17 months into my contract, And wish to leave 3, Can I ring them now and give them 30 days notice, Or do I need to send a letter. Or do I need to wait untill the 18 month is up. Thanks.

I ordered a washing machine on Wednesday 26th June for delivery on Friday 28th June. I took a day off work and dutifully waited in. I received a phone call at 12.30 pm from the delivery man saying he would be with me within the hour. 6.00 pm rolled around and I made the 1st of numerous phone calls. I was told that my delivery window was 2.25 to 6.25 pm and that I still had 25 mins left in which the delivery man could arrive. I called again at 6.35 pm only to be told that my washing machine had been signed for and fitted. I stated categorically that this was not the case. I was put on hold and then put through to the depot where i spoke to Anna at 6.50 pm who reiterated that the machine had been signed for and was delivered and fitted. She failed to understand that if this was the case, then I would not be calling. She finally agreed to investigate what had happened and would call me back. I called Currys again at 7.30 pm and spoke to a lovely man called Arun who noted my complaint and who contacted the depot again requesting that they call me back. I told him that I could take a delivery tomorrow (sat 29th) but had to leave by 10.00 am as had plans for Saturday that could not be changed. 7.40 pm I received a call from the depot asking about how many door bells were at my flat. Told him only 1 as I have a separate front door from the rest of the house. He told me he would call me back. Waited up until 10.00 pm for a call that never came. Saturday 29th June - called Currys again and spoke to Richard from 8.00-8.12 am, he informed me that there would be a delivery on Sunday 30th and that I would receive a phone call on Saturday to let me know what time. No phone call. Sunday 30th June - called Currys again and spoken to Kalswom at 11.10 am. She informed me that the depot would call me back. 12.00 pm - no phone call received, called Currys again and spoke to Kalswom and eventually her manager Ahmad. He offered new delivery dates, failing to understand that I am unable to take any more time off work. He also suggested that as I was unable to do the dates and times he offered that I should cancel my order. When I explained that I could not take any more time off work but could accept a delivery after 5pm, he was unable to offer this, he eventually put the phone down on me. 1.00 pm - my partner seeing how distressed I was over this called Currys again and was put through to the depot where he tried to sort out the issue. He was also told that he would receive a call back from the depot. 4.25 pm - as we have received no call again from Currys. I called to try and rebook a new delivery date. I spoke to a customer service man called John, who was very pleasant and reasonably understanding of my situation. As my partner has agreed to take the morning off work (as a private contractor, he will not be paid for taking this time off) on Friday 5th July, I asked for the 7.00-11.00 am slot. He was unable to get hold of the depot to confirm this slot. I was informed that someone will call be back on Monday 1st July but he was unable to provide me with a time frame for the call. Given their past history of this weekend of not returning calls, I am not hopeful. Currys has failed to understand the meaning of customer service and that mistakes they make need to be rectified by them and not the customer. They seem to believe that customers can take time off work at the drop of a hat without the subsequent loss of a day/half days pay or precious annual leave. I look forward to updating this post with positive news but am not at all hopeful.