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  1. Sorry I should have said she has only been late since she started college and it finishes later than school does.
  2. Thanks She started the shifts when she was at school and has requested a change of shift start time but this has not been approved so is struggling to make it on time. Thanks for all your help,she will go to her meeting this week and hopefully still have a job as she is a young worker (
  3. Thanks for your replies. She goes straight from college and does not drive. So it is not possible to get to work half an hour early.
  4. Hi and thanks for reading. My family member is getting another discplinary for lateness. She has worked for a company for over 1 1/2 years and in that time was late twice. A few months ago she was late a third time (due to buses, phoned in and explained). She got a disciplinary and apparently had received 'verbal warnings', and received a written warning at this meeting. She was late again last week (again due to buses) and phoned to advice she would be late. She is now getting another disciplinary and has been told she will possibly get a final written warning. These things happen and due to transport etc surely if they have phoned to advice then does that warrant a discplinary?? Help??
  5. I have searched the internet and still cant find what I can reply to Jet2. Surely this is just a stalling tactic?
  6. This is actually for my daughter not myself.Thanks to everyone for their responses, they have all been really helpful. She tries to 'do herbest' but she is quite a stressed person the best of times and feels very pressured into running about like a headless chicken to keep the customers happy (I have told her she can only do what she can.)It is not a supermarket however it is a large retail business that sells chemist goods, toiletries etc and I would imagine some over the counter medicine may be age restricted? also things like shavers etc? Does anyone know what age related items these would be?
  7. I travelled back from Spain last year and we were delayed 3.5 hours due to a technical fault with the wing of the plane.I wrote to Jet 2 for compensation and quoted the the EU Denied Boarding Regulation 261/2004.I received a letter yesterday refusing compensation because under Spanish regulations the technical fault with the plane IS exceptional circumstances.Has this happened to anyone else and is there a template letter I can send challenging their decision.many thanks
  8. Hi I'm a 17 year old and work for big store. I am left alone at the checkouts AND self-scan alone for between 3-3.5 hours! I've queried this as it is extremely stressful and I get customers complaining, also if I need to leave the checkout eg an item has leaked/wrong item I am unable. There is a bell to ring for a manager but the other week I rang for over half an hour and nobody turned up! I am also in charge of 4 self scans at the side of the checkout and if I have a queue and all 4 self scans require my attention, I can't physically do this!! I would like some 'hard evidence' I can approach them with as I really need this job. I have explained I cannot work alone for this period but I've just been told 'I'll be fine'! Any help would be much appreciated
  9. I ordered a Lay z Spa at the offer price on 23rd June and paid using debit card. I got an email verification stating they will contact me by 22nd July for delivery. I got a phone call from cuts services the next day (24th June) and delivery was arranged for 3rd July between 12-6. I got a phone call on 30th June saying they had a supplier problem and item would not be delivered until 15th August! I explained this item. Was for the summer and August was not good. The lady said sales had exceeded stock and it was their supplier that was the problem and nothing she could do. I phoned the next day and said I wasn't happy but was told the same. I stated they had breached the distance selling act but she was not interested. I used a copy of a letter on one of these forums and sent it to John Walden CEO of home ratio group (who deal with Argos and home base). He apparently read it and got a Joseph Dutton to reply to say that there was nothing they could do before 15th August and offered me a discount once item has been received. My question (apart from breaking lots of breaches) is that Homebase (the same company head office as Argos and Home Retail Group) have this item in stock in store but at a higher price. Apparently they are not allowed to take stock from in store!? Even though it's the same supplier??? I just want my hot tub so I can use this in he summer months and not when the summer is over!?! Any help would be appreciated x
  10. Hi I recently applied for my charges back due to hardship (the charges are over £500 in the last year, I have had to take money from credit cards at high rates, I am a full time student with a low income and I regularly go oer my overdraft). The RBOS got back to me wanting me to fill out about 3 pages of very detailed income and expenditure. My account is with them and most of the information is on my statements anyway. I supplied copies of credit card statements and my University confirmation letter as evidence in the original letter. My question is do I have to supply this information also or are they just stalling? Surely just the charges being over £500 is enough info that they need?? They also said they can force me to cancel unnecessary outgoings. I have recently changed my gas/elec supplier and changed house insurance to save money. I also reduced my virgin package to the minimal one. Can they force me to cancel my mobile phone and life policies?? Any help appreciated.
  11. Thanks Tilly They are getting worse aren't they. Starting my request tomorrow!!!! Alison
  12. Hi I claimed for my bank charges and was successful in 2006, but have had more charges since on the same account. Has anyone claimed again and had success??? Thanks
  13. HI Again sorry about the delay in responding, have been soooo busy. The letter from RBS states:- Thank you for your letter .......... As we outlined we explain all of our T&C's including our fees and charges at account opening and they form the basis of your agreement with us. We must therefore, disagree with the views expressed in your letter. If on reflection you would like to accept our offer of £152.69 (claiming £498) as outlined in our previous letter....... This figure represents a refund of the difference between our original charge and the current £12 late payment charge. I would re-iterate that this should be taken as the bank's final response. ....... I have sent another partial acceptance letter and they have 7 days. Will wait and see if they get back.
  14. Hi Sorry about the delay, I am starting a uni course soon and head all over the place. The letter from BOS first was:- Thank you for your letter....... I am sure you will appreciate that like other organisations we incur costs for administering your account for late/unpaid payment of overlimit situations. The Bank believe it is fair to pass these costs on to the accounts affected, rather than absorb them into other areas of our organisation, penalising all our other customers as a result. HBOS clearly outlines our charging policy in the T&C's that apply to your account. In addition, we are committed to complying with the bankind code, which sets out standards of good banking practice for banks and building societies follow when dealing with personal customers. In view of above, I regret to advise I am unable to refund the charges in question as they were applied to your account as per your original agreement." I sent a letter back stating I disagree blah blah and will pursue through courts if nothing heard within 14 days blah. Got a second letter stating roughly the same with the following added:- As of September 2006 HBOS reduced it's fees from £20/£25 to £12 due to the findings by the Office of Fair Trading and so I am unable to offer you refunds for chages of value £12. I am prepared to offer you a refund of the charges which represents half the total charges applied to your account over the past 6 years. ....... I have sent a partial acceptance letter and they have 7 days to respond!!!!! WATCH THIS SPACE!!!
  15. Hi, nice to meet up with you too! yes, I have claimed for both banks and they are both coming back with roughly the same response!! Another tactic. I have sent partial payment letters to both, and they have both came back with the same, our offers stands as final settlement blah blah!!
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