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  1. Same price - exactly same size box but minus 2 sachets. Cappucino - box on left from last week - box on right from today You can hear the 8 sachets rattling around in the box - so I guess that will be reduced in size in a couple of weeks! Coffee.pdf
  2. https://www.thesun.co.uk/living/2836966/bbc-secret-shopper-finds-two-thirds-of-tesco-customers-overcharged-by-expired-deals/
  3. Hi guys. ANY help here would be appreciated. We bought a brand new TV in March 2014. Our old unbranded one was still going strong after 10 years, we just fancied a newer flatter type and a slight increase in size from 32 to 40in. We went to Tesco and looked at the wall of dazzling TV's. A salesperson asked if we wanted any help so I explained I what I was after and he recommended the Toshiba as it was a 'great make' and was reasonably priced @ £279. So we bought it. Yesterday the screen just went black. The sound was still there but no picture. I did a little online research and all the suggestion was that the LED backlights had switched off and to check by shining a bright light at the front of the screen to see if the actual picture was still working. It is. It is indeed the LED lighting that has shut down. There are a number of possibilities, but all revolve around a known failure of either the LED inverter or the LED strips. So, here is my question. The TV is 2.5 years old. Has worked flawlessly up to now and whilst I appreciate it is not THAT expensive to some, it is a a lot to me and I am so disaapointed. Surely it should last a lot longer than that? Do I have ANY comeback at all after this time? I just would like to know where I might stand before talking to Tesco. Thanks in advance.
  4. I'm mad Placed an order online with tesco.com yesterday for delivery between 8-9PM tonight. At approximately 7:30PM, received a text saying order was late and would be delivered before 10PM. O.K. Annoying, but stuff happens. Anyway, rolling on, time gets to 10:30 - no delivery so I try their phone help line and got cut off due to high call volume! Try again and finally speak to someone at 11:00PM! Thank goodness it was a freephone number. Apparently after my order was delayed, someone took it on themselves to not deliver my order and did not communicate this to their tracking system/head office. I now have no food in for the kids breakfast tomorrow (my partner and I are disabled and the local shop does not open until 08:00). Check my bank account whilst on the phone to find they had debited my card for the value of the goods ordered! Told the chap on the phone of this and said I would now have to put my plans for a family day out tomorrow on hold due to someones incompetence at Tesco. He has credited me with £15.00 worth of vouchers and assures me that they will phone me first thing tomorrow morning to re-arrange delivery. What do you good peeps think, is that good enough?
  5. Hi All, I purchase a 32" Tv from Tesco at a very good price just about £159 which is not a misprice by the way until it went out of stock, it was despatched for next day delivery however the TV failed to arrive. Yodel claimed it was left with my neighbor however the neighbor in question is hardly ever at home and I am the one who actually receives parcel for the said neighbor, but I check with the neighbor anyway and it was not there. I was home all day on the said day but I was sure there was no yodel driver about. Tesco are still investigating and I dread them coming back to me asking to refund my payment as I really do want the TV and if buying similar TV else where would definitely cost loads more. Can I insist on another comparable TV or find the tv elsewhere and claim the difference from them?. Item in question here
  6. Hi! My first time at this! Is anyone else like me and wonder why Tescos does so well? I go in there and all the drinks seem to be sugary rubbish. Most of the meat seems to be very processed , poor ham and beef etc. If you are trying to find healthy foods: salmon salads, V8 type drinks, unprocessed meat or let alone fresh fish. I suspect people have got so used to frozen fish or fish treated with bleaches etc they no longer know what the real thing is. Admittedly Waitrose and M&S are expensive alternatives and not perfect but surely people value what they are putting in their bodies more than what Tescos serves up? Also I don't buy it that people can't afford better food as the very same people who buy from Tescos can be seen lining up in KFC/McDonalds etc (all more expensive than the "better" supermarkets). Come on people, vote with your feet! No, I don't work for Waitrose..just interested in peoples thoughts! Mike
  7. here is what tesco provided me for my snack. if it was dark i would have eaten ittesco multinational corporation offered me a £1.00 voucher
  8. Good Afternoon CAG, A customer has provided me a Dell Laptop to repair. The fault is most certainly a failing hard drive. Having done the usual diagnostics and attempted recovery it is very likely the drive will need replacing. The laptop has 1 year collect & return warranty on the laptop which expired mid July 2013. The fault was reported around the last week of August. The Laptop was purchased from Tesco Direct in April last year. Do you think I have a claim under the sales of goods act? I am happy to replace the drive in the laptop as is the customer as they need a quick fix. However I don't want to charge my customer unnecessarily if a replacement hard drive can be provided OR claim under SOGA. As the laptop only had 12 months warranty, it's a pretty poor show that it's failed in month 13. Considering I have other laptops here that have been running fine since 2006 without too many problems. Any advice appreciated. Thanks NS
  9. Hello, I'm after some advice on complaining to Tesco Direct. I ordered the 2 door Jsper Wardrobe and cest of drawers from them the first time i ordered both products where in correct i'll explain why; The Chest of drawers; All parts where correct apart from the side panels of the drawers themselves instead of having 4 of each side i had 8 of one. The 2 Door Wardrobe; All parts where correct apart from the bottom panel of the drawer for the wardrobe. It was short by 11mm. This lead to the problem that it would not fit correctly so therefore rendered useless. I called their customer service and after a lot of empathy they exchanged my items for new ones and offered me a gesture of good will 10% back from the items which was £30. The second time the items arrive the drawers where fine however i had the same problem with the wardrobe i called again and had to wait another week for the items to arrive. The third time i had the exact same problems with the wardrobe i have called customer services and they have agreed to refund my items in full however i have to wait a little over 2 weeks. I'm after writing a letter due to the fact we have just moved house and these items are for my 2 year old son so at this moment in time he has no where to put his clothes. This has caused a real incovience as moving house is stressful in itself. The customer service team only showed empathy and negelected to help anymore than they could. I am appauled at the service i have received from Tesco as a company as you should not expect the problems to occur more than once. If anyone has any pointers and help in regards to formatting the letter and where i should post/ email it would be much appreciated.
  10. Hi there, A few weeks ago, my wife had an eye test and bought two pairs of glasses from the in-store opticians at Tesco. One normal pair, and one with the type of lenses that darken in sunlight. They were only a very weak prescription, so she does not need to wear them all the time. Ever since she got them she has said that something didn't seem right, but we put that down to her eyes getting used to the new prescription (I know this can take time as I'm a speccy four-eyes myself ). Last week, when wearing the glasses, she noticed when looking at a light, that she could see two lights, and not one. She tried the other pair and these were the same. I tried them on and saw that they were definitely two light sources instead of one - almost like a 'ghost' image. Now obviously when driving at night, this could be very dangerous, as the vehicles coming towards you could be slightly to the left or right of their true position. She rang Tesco this morning and told them about the problem. They said it is because she hasn't got an 'anti-glare' coating on the lenses. When my wife was in the optician ordering the glasses, Tesco never mentioned that there would be this problem if she didn't have the lenses coated. Now, as it stands, the glasses are unsafe at night, and distracting during the day unless you are standing in the shade. Do we have any recourse with Tesco in getting this sorted out? Obviously if they offer to put on the anti-glare coating and charge us for it, that's fine (I wouldn't expect it for free). However if they say they can't do anything about it as the glasses have already been made and they can't put the coating on, would we be entitled to a refund, as they are not fit for purpose? Many thanks, Steve
  11. Placed order at tesco.com yesterday for 54 bottles of Coke (2lt bottles) they have it on deal 3 for £3 plus delivery it worked out 58.50 minus £10 voucher for first groceries shopping I had to pay £48.50. Booked slot between 12 pm - 1 pm for today. Waiting between those hours and no sing of the driver, so after 2 pm loggoed into account on tesco website and next to my order it says it was delivered. Contacted tesco by on-line form and just had the phone call from them saying that they canceled the order because of stock shortage and because items are too heavy to deliver. Why do they sell them if they too heavy? for example if you order from ASDA you can only put in the basket 16 or 12 2lt bottles, if you order from Sainsbury they will deliver it to you ( done so once with 40-50 bottles). They did`t even bothered to contact me and let me know that order has been canceled. Is there anything I can do now? I know I can complain to tesco but I don`t expect them to do anything about it. Is there anywhere else I can complain? They just make me laugh regards
  12. I frequently purchase Tesco's " Ready to Eat " Prunes and enjoy them daily as part of my 5 a day Biting on one recently I chipped my tooth quite badly as I bit on a stone .... I emailed Tesco ( it was almost impossible to find a way of doing so ) some days back and today I got my answer They will inform their marketing dept to inform their marketing team to put larger signs on packets What exactly these signs will say I have no Idea ...the packet does not mention that they could have stones in them On opening a new pack of same prunes today I again found a stone in one , I have not eaten this but scrutinise them very carefully for fear of yet another incident My Local Dentist is NHS and I am not registered so have a long trip to my private one ( Ferries & Buses ) this is costly so I just feel that Tesco's Customer Service were very flippant in their reply .. they did apologise..but Meanwhile I have a chipped tooth that I'm not quite sure what I should do about it I have tried to look after my teeth over the years attending dentists when prompted that I was due to be checked What do forum members think of my predicament ? BTW I'm new to Forum so forgive me if I've posted in wrong area Many Thanks
  13. I received a e-mail from Tesco Entertainment saying I was to have the product: FIFA 13 (PS3) - Costing £39.00 Dispatched within the next few days. The email was sent on the 26th of September 2012 I had ordered the item on 15 May 2012 - on a offer where if I was to pre-order, I would get 600 clubcard points too. So I did So a pre-order which I expected to arrive on release day (28th September) has not happened. From 4 months ago, Tesco could still not get my order right and I still do not have it. What is the point in a pre-order if the customer doesn't receive it the same day as the launch? I may as well just go to another store and buy it today, rather than pre-ordering. I'd have it in my hands by now. But the fact that they've had 4 months to prepare this order and still get it wrong is outrageous! To add insult to this, I called the 'contact' number 0845 600 2722, To find NO-ONE picking up the phone? No answer...Just a continuous ringing. They shouldn't put it on there website if they have no staff to help or to even pick up the phone. Why are they firstly charging me for something, I have not got? and now do not bother to even get in touch when I have a problem with the order. I have sent them emails regarding this and even to the CEO office, with NO reply! Who can I complain to, to take this matter further?
  14. Hi I have a problem in returning an item which is faulty. I only purchased it on Saturday afternoon and have used it for a max of 10 minutes intermittently. The issue is not about getting a refund which Tesco has said (during 5 phone calls so far) I can have. (I paid by cash) The issue is that I am trying to find a way to return it that does not cost a load of money. Tesco will only pay for the item refund, but it is going to cost me a huge sum to return this because I am disabled and have to pay for a taxi there and back. I have tried to resolve this to the best I can, but Tesco are being very unhelpful. I have been put on hold during 4 of those phone calls for several minutes at a time and I have finally been left on a dead line and eventually hung up. What are my rights about the cost of having to travel to return this? I am disabled and cannot carry it as it stands. I budget for a taxi now and then to get to a large store. I do not have anyone to ferry me over 20 miles round journey, the small local store doesn't want to know and I'm stuck with an item that doesn't work.
  15. I purchased a laptop in March from Tesco and it failed today with a fatal IO error which, having asked a few IT buddies who guided me through some testing, appears to be a hard drive problem and is in all likelyhood not repairable. I took it back to Tesco this evening and was told by the electronics counter assistant and the duty manager that I have no choice but to call Toshiba support and go through them and once that has been comnpleted they will refer me to Tesco tech support who will in turn provide a reference number to take to the store if they cannot fix the problem where I will be offered whatever solution they decide to offer. I have a problem with this as it is going to take some time to go through it all and the machine is just 3 months old with minor use. Am I oblidged to go through Tesco's process or can I insist that sale of goods unfit for purpose entitles me to a refund or replacement?
  16. Tv less than four months old. Group of stuck/dead pixels. Took a month from first report to Tesco to have the panel replaced and returned back to me. Came back with lots of scratches on rear of tv. What can I expect. Don't want to be without tv again. Can I insist the tv is replaced/refunded?
  17. I returned the unwanted items from my online Tesco shopping on 11th March; however till today have not received the money back in my bank account. I have called Tesco store support 5 times but every time I get new promises. Nothing done from store side yet. Could some one please help?
  18. Hi, would appreciate some guidance its been a while since ive needed to go down this route but sadly i find myself having to stick up for my rights again. Been onto trading standards & they say there are some letter templates on their site which i cant find i know where are some suitable one on here but not sure where to look ? After a little over a year my lap top has fallen apart i contacted Dell & they washed there hands of it & say its ware & tare, as its cos cosmetic its not covered by the warranty. In my eyes which i consider myself to be right the lap top has not been fit for the purpose & i have been told i need to send a letter to the Tesco store i purchased it from & see what they have to say on the matter ? Where do i find a letter template to suit, needs to state the Act that fits the bill. Any help welcome, Regards
  19. Friend had phone cover I liked and saw on direct that it was half price so ordered a while ago. As was nice and half price ordered another style as well and they arrived by recorded delivery. I opened them after a few days as poorly and the cover identical to my friends was fine. Couple of days later I thought better check the other one as did not prior as well what can be wrong with a phone cover? Glad I did as it did not fit properly. Same size as the other but on the top left the rim was different a little bigger in that the iphone could easily fall out when turned. Think this is more likely to be a bad batch, so rang them up asking for either refund or replacement. Told no replacement as would have to pay again and wait for refund of item as well, so thought well the one I wanted before I got greedy was fine, so just return the faulty one for refund. Here is gets exhausting. They tell me it has to be through their supplier, fair enough. That that supplier will contact me via email and collect the item from me. Now I thought this was great especially as only a phone cover at half price 12.49 and as not well thought excellent service to not have to go to post office. Nothing happened and i gave it a few more days, no email etc....and today got a prepaid first class envelope in the post with letter enclosed from tesco stating to send it back recorded delivery to protect myself to get a refund. Now I know with ebay anything not sent with tracking if goes missing you get no refund etc.....so was suprised to see that the tracking had not been paid for. I rang tesco direct who indeed told me if tracking was not kept and it went missing I would get no refund, so I asked her why was it not paid for. She fobbed me off and kept refering to their supplier and how I would have to wait again and I asked her why I was told it would be collected etc.....and that I was reassured then the chitty given me by the courier would be my proof of collection, and was told it was totally wrong information. So I asked her to refund me please and then I would happily wait for new contact to return it via tracking and told as sent by supplier no refund given by them. I said but i ordered it from tesco direct, you are responsible for wrong information and of processing the item back, she then was talking over me so I said I am recording the call, could you please listen to me then I will happily let you speak as she was just saying it was not their responsibility but the supplier and I was trying to get over I trusted tesco with my order not a supplier. She then lectured me at the fact I was not allowed to record her without saying so. I said I could have chosen to do so but do not have to by law and as I thought there would be no issue other than them sorting it swiftly I did not see the need. I told her as she was repeatedly talking over me and would not let me finish. She said you are not allowed so I said could you quote the law which says so and she said well I dont need to talk about that!!!!!! So back to the issue and I said how long will I have to wait to sort it and told down to supplier basically so I said tesco need to sort it for me. I then said how any caring company hinting at the need especially for tracking for the guarantee of a refund if an item goes missing, would at least send you a prepaid recorded delivery or special delivery package/envelope and she agreed and that it was not fair to in my opinion risk a customer thinking oh okay it will be fine if no tracking enclosed, just send it to find refund later refused etc.... Told the letter issue was with the supplier and i had to say why does the letter say tesco on it with no mention of any supplier http://www.tesco.com is all that was on it and it did refer to my specific item !!!!!! She was confused that it was from tesco with the envelope having suppliers address on it and then offered to pay 5.00 to my bank account to allow me to send tracked and i agreed at this as a solution which would save time, as it was obvious not on. I personally suspect a lot of people just send items back and mostly they arrive but some probably get caught out by this and lose their refund. So I think the overall service from tesco direct has been shambolic and when ordering for them I did not expect to go on a tesco virtual supplier dosey doh to get the refund. I am hoping tesco read this via their twitter link as i am very disatisfied and happy to accept sometimes items are faulty, but anyone ordering from tesco should be warned if it comes via a so called supplier re sending it back. NIGHTMARE !!!!!!! Order number 59611629 and they are welcome to email me re this complaint which I would then happily reply as resolved because why would anyone want to order from them if realise how such a simple purchase can cause so much silly hastle.
  20. i bought an ipod dock from tesco for £50 and it has just stopped working. They are saying it is out of the 1 year guarantee but i know there is more than just a year and need some advise on the subject please help thanks !
  21. Yestarday, i collected my tescos direct items from my local store ( heanor ) after waiting half an hour for my items to be found, i then returned home. i descovered 2 of the items were very damaged. first off, the box which the monkey egg cups ( cat number - 2139939)were in, was totally torn apart. there is no way i could give this to someone as a gift. then i find that the rachel allen cake stand ( cat number - 2132462) was smashed to pieces!! and even more insulting, there is blood on the stand!!! the person packing this had obviously cut their hand on the broken pot and still sent it out!!! im completely disgusted!!!! so, i return to the store to get a replacement and was told they couldnt do anything and i will have to contact tescos direct. so ive made 2 journeys, wasteing my petrol!!! i sent a email of complaint to the online customer care team and have not heard from them. i was also told by tescos on their facebook page that this will be sorted.... didnt hear anything all day. so i phoned tescos direct today to be told that il have to phone back in the morning and i couldnt make a complaint!!! i urged the lady to put me through to someone to make a complaint but she refused!!! not only have they disgusted me, they have now offended me! ive reported them to trading standards and im now trying to find an email/phone number to make a official complaint to but i cant find any! does anyone have any info on what else i can do and who to contact. i look forward to replys, Amy.
  22. had eyes tested in november and was advised by locum optician to go for varifocals. i currently wear reading and have to have these on the end of my nose whilst working. After getting test the assistants advised I buy the top of the range lenses at £159, the glasses were on a BOGOF and cost a total of £308. I picked these up and a week later had to go back as they made me feel so sick and headaches. Explained and was advised to give it another week. Did this and still no good. Went back and was told by the manager '' i am probably one of those that can't get on with varifocals''. Offered a retest which came out different to first one and went for bifocals as advised by both manager and optician. they did say it would not cost me any more money but thought nothing of that at the time. Yesterday had a call to say bifocals are in. Went to collect, they felt ok. I asked the question of a refund as they are £124 cheaper and was told probably not, but the manager was not in and would have to get her to call us. We were amazed at this response and asked many questions and queried this decision but left and waited for the phone call. Got it a 0am this morning. Before we got into much conversation the manager stated that I had demanded a refund yesterday and that I was being angry on the phone today. She also stated I chose these glasses so it is my fault. I said ''don't put words into my mouth and make things up''. If I wanted to demand and get angry I can but did not. Later today i called Tesco head office and made a complaint and have been told this can take up to 28 days to resolve. I am not holding out much hope. a ll I want now is for these glasses to go back and I get a full refund. I currently have 2 pairs of glasses one no good what so ever the other is fine. I am dammed if I am going back in that store to get them sorted as I can just imagine what reception I will be greeted with. I thought I was the customer and that I had rights. What about the supply of goods and services act 1982. I even called trading standards that advised me to complain. we shall see but we are boycotting Tesco from now on.
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