We ordered a Samsung American style fridge freezer from Currys on 2 January 2014. The first unit that was delivered was damaged (handles were cracked) so we arranged a for a replacement to be delivered. On the 9 January the replacement was delivered but the delivery driver hit and damaged my hardwood gates when attempting to drive the lorry onto our driveway.
I emailed customer services with a description of what happened and also attached pictures of the damage. I received an automated response. After a week I hadn't heard anything from customer services so I phoned them. The person I spoke to opened another claim form and sent the details to "head office".
Today I received a letter from DSG RETAIL LIMITED stating:
We have been sent your details regarding an incident which took place on 11 January 2014. Would you please note that this vehicle is hired and insured by one of our Contractors whose details are below.
Company Name: B & A Logistics
Insurance Details: Aviva
Aviva Insurance Ltd
If you would like to redirect your claim to the above, we are sure they will be able to assist you.
Surely my contract was with Currys so they should handle the claim? I didn't deal with B & A Logistics so why should I redirect my claim to them? I notice that they say "like to redirect", well actually I wouldn't like to redirect.