Good Evening, I need to know how to address an open issue with Amazon - UK. I have not been able to get any feedback on an order placed 6 weeks ago, note when I placed the order I received an email indicating that the order was shipped. Two weeks past before they informed me that the order was not shipped as the earlier email indicated, they wanted to know if I wanted to cancel the order however I said I would wait for the future delivery. Complete silence since that communication. Thanking you in advance for your assistance, Bob

Hi. Sorry if this is posted in the wrong thread. I purchased a CCTV system from Amazon on June 10th 2014. In May of this year, it developed a fault. It would only stay online for 2 or so minutes. I have a 2nd device exactly the same which is fine. At the start of June 2015 i went onto Amazons website and clicked on the return item box. The page would then load, with instructions to print off a label. However this 'label' bit was blank. I thought this might be down to viewing the page on my tablet. However i could see a box stating please ensure the item is returned by July 10th. Middle of June i had to go away to Sunderland for my mums funeral, and wasnt in a state to do much. Ended up in hospital with slashed wrists. And several GP visits. Trying to get on top of life again, tried again to print off the label. I couldnt. Opened a chat with Amazon. They said very sorry you couldnt print out the label, but the item is out of guarantee now. I asked for a response from a manager. Today i got a response again stating the item is now out of guarantee, ignoring the fact that i clicked on the return item box at the start of June. They are prepared to offer a 'goodwill gesture' of £73. The item cost £150. I have quoted the sales of goods act, plus the EU directive 1999/44/EC about 2 year warranties. I have sent them copies of my email box which showed alerts as the camera kept going offline in May, before the guarantee ran out. I spend several thousands a year on Amazon and can only remember returning one item in 5 or so years. My question really is, say for example a product failed the day the guarantee ran out, is there something like a 2 week period in which to notify the company or 28 days etc. If so, i can quote that. They dont seem to accept that i clicked on the return button early June, even though i can go into that right now and see the instructions to print off the label. Really just after any advice. i feel i can prove my case should i have to go to the small claims court. I have recorded my PC and what happens when i click on the return item box. I can show proof the item stopped working before the guarantee ran out. And if needed i can show photos from my mums funeral and hospital letters re my admission due to my following breakdown. Im a bit staggered to be honest at Amazons response, but dont relish the prospect of going to the small claims court.. Thank you for reading my waffle, sorry ive gone on a bit..

In times past, when Amazon offered you Free Super Saver Delivery, it really meant free. That all changed in July 2013, when the company introduced a £10 minimum spend to have your order delivered on the house. Almost two years later, the online retailer has announced it's raising that limit again, by doubling it to £20. One reason for the change could be to incentivise customers to put down £79 for Prime, which ships millions of items next day (and includes video streaming and other media services). The company may also be moving to to cover the cost of its wide range of delivery options, which now include same-day collection and shipment to your local Post Office. Regardless, the new threshold will come into effect from 6pm tonight (UK time), so if you have some low-cost items sitting in your basket, now might be the time to buy them. http://www.engadget.com/2015/04/29/amazon-uk-free-super-saver-delivery-price/

I don't consider myself to be stupid.. but I am not sure what I need to do with this. I received through the post a letter addressed to me, enclosing a card for Amazon Prime - 30 day free trial. I am a regular Amazon customer buying books for my Kindle - I have never indicated in anyway that I would like to take up this service and have never purchased/downloaded videos from them either. My question is, bearing in mind the above that I have never requested this, do I now have to go and cancel this trial or will they automatically bill me £79.00 ??

I have an ongoing dispute with Amazon, I have tried to resolve matters to the best of my ability. I have serious health conditions that are covered by the Equality Act 2010. My health conditions make it very hard to make decisions, I'm forgetful at times and I can't plan ahead. Together, these factors make it difficult for me to carry out day-to-day activities. Under the Equality Act 2010 I am defined as a 'disabled person'. My health conditions are documented by my Doctor. May I say thank you very kindly beforehand for taking the time to read this, I live in Scotland and I'm severely dyslexic so excuse any grammar issues. recently had a sale on Amazon where I bought a "SEIKI SE39UY01UK 39-Inch 4K Ultra HD LED TV with Freeview" 26 dec dispatched on the 28th when it arrived it was broken, looked like somebody had dropped it on a corner when taking it out or off of something and the screen broke. I've tried several times to return the item as well as make a detailed complaint, I've tried to find out how to make a complaint to the company under the equality act of 2010. I cannot seem to find any details. Extensive details how to make payments, very little help on cancellations and other services especially for those that are covered by the equality act 2010. Telephonically several times I have tried to make it to a supervisor level in order to make a complaint never being allowed to. I have explained to the customer service agents that I cannot pack all of the contents into one original box and therefore have 2 to which the customer service agents have said yes that would be fine but when the delivery agent came to pick up they refuse to take it. The first delivery agent arrived after the allotted schedule time window made entry to the private stairwell and just left his card on my doorstep. The next delivery agent arrived on time but very aggressively ordered me to pack the contents from the extra box into the original box. To which I replied sorry I cannot" he then turned squaring his chest up to mine clenched his right first raised his left hand up and pointed at me and very aggressively and threateningly told me not to talk to him like that. To which I replied "leave now" I had to repeat this several times before he left. I do not believe that it was mindfulness of his job that stopped him from carrying out an aggressive act, but the fact that I have rehabilitated a very badly treated border collie who used to attack anybody that got too close. My collie like myself having grown up in Johannesburg do not accept threatening and aggressive behavior of any kind off of anybody especially, not those who are in employee and offering their services on my doorstep. The one and only he should have said was "I'm sorry sir would you be kind enough to pack them into one box is only scheduled to take one box and it's all I can take, or if you like you can contact Amazon and make the necessary arrangements and I can come back another time thank you by" I'm no expert, but being hired by Amazon makes them a representative of Amazon and I seriously doubt Amazon allow their staff or representatives to behave in an aggressive and threatening manner regardless of the circumstances. I was not the first act aggressively. I used to use Amazon on a fairly regular basis for books and goods, as well as services like TV and movie streaming, the only thing I felt I could do was remove my card details as they even make it difficult to cancel subscribed services or even find information. I really don't care about the £260 I don't want anybody on my doorstep from this company again, but I do want them to accept that they failed to meet their obligations under the 2010 equality act. I will never use their service again but I have taken the time to find some of their more sinister business dealings and will do my best whenever I hear anybody mention the name is to show them why they really shouldn't and I would really like a letter from them admitting that they failed on so many different levels. Sometimes a pen is so much mightier than the sword… 26th of December order TV. 28th is dispatched. called for return. The delivery agent leaves card does not try make contact. called to chat to supervisor was refused was also refused to make a complaint. And told it would be fine with having two boxes. Very aggressive interaction with the delivery agent. Tried twice to call and make a complaint to supervisor and gave up. I really, really do not want to interact with delivery agents again I will not have people acting aggressively towards me on my own doorstep. As previously stated I will never deal with Amazon again after this either. My question is really what to say who to say it to?

Greetings, Posting on behalf of someone else. A TV was purchased about 9 months ago from a trader on Amazon.co.uk. TV has now developed a screen fault. Seller is not perfoming very well... Somewhat rude on the phone. No returned calls as promised. No replies to emails. Arranged for their engineer to visit but instead a courier arrived and was unable to take TV as was not packaged (Understandable) Rearranged for courier to return - Did not show up. Advised by courier company that arrangements had not been made. Further phone calls are advising that this is not their problem and they are doing us a favour as the TV is over 10 months old (It's not!) Any advice where to go from here? Thank you.

Hi and thanks for the forum. I bought a jacket on Amazon through a seller in May 2014 and the item has been used a few times only. The zip broke a few days ago and the seller advised that I was out of the 15 days to return it. Amazon said I had until August 2014 but to call my Credit Card charge backs. So I've just called MBNA and they advised that I needed to file a claim in 120 days. Is that the end of the road as I feel totally ripped off. The product in my view is not fit for purpose. Many thanks in advance.

Purchased a Swissgear backpack from Amazon in late December 2013. By the end of July it had developed a tear which quickly grew to about 4 inches. They replaced the item in early August. The same thing has happened again. I only use the bag for carrying my laptop and a bit of paperwork to and from my place of work. Apart from the tear the bag is immaculate. They are refusing to refund or replace the item as they say it is not their responsibility and it is 13 months since I bought the original bag. I disagree. Advice please.

Thoughts needed please. I was tasked with item to buy for Xmas on the list was a Xbox one. I sourced a deal on amazon with a healthy 20% discount but as its a black friday deal you have 15 mins to purchase. My issue started when I noticed my discounted "star buy" rate was now the regular selling price some 24 hrs later. Is it against consumer law to offer discount based on false headline price? Headline price was only charged on black friday day of reduction. Headline did not match individual selling price or RRP. I asked for a breakdown of how headline price was calculated but amazon stead fast refused to provide information.

Hi all On Black Friday I ordered goods from Amazon using their 'express' delivery service which should've arrived 1st December. Despite paying a premium price for delivery and not receiving a premium service i remained patient until after 9pm on 2nd December when I decided 2 wasted days was enough. I canceled the order and got a full refund. Well earlier this week I ordered goods from another company after receiving my refund, similar price to what I attempted to buy from Amazon but slightly inferior, and was delighted when a delivery man called with a parcel today. It was only when I got the goods inside, all signed for and delivered, I realised it was my canceled order from Amazon. So now I'm left with a dilemma. It was actually intended as a gift and the receiver really wants me to keep the Amazon product whereas my own principles say they should just come and collect their extremely late order. So a few questions... What are the chances of haggling some compensation if I decided to purchase these goods after all? Bearing in mind the initial purchase was Black Friday there was a discount, if I keep the goods, will they be held to that price or would I be expected to pay today's price? If I decide to send the goods back, do they collect or do I have to send it back at my own expense and hardship? (at this moment in time the parcel remains unopened so I've no idea if there's any freepost return slips or whatever).

I bought a couple of football shirts from Amazon, they were pretty cheap at £14.99 but I thought it must be right its Amazon right! I ordered and received a order confirmation stating the item was not in stock but would be dispatched as soon as they had more stock. I got an email a few days later stating that an error had been made with the pricing and that the items ordered would be cancelled, they went on to say as a gesture they would honour the price of one item and cancel the other. So I thought well at least I get one, since I bought these shirts for my boys I thought I'll go into town and pick one up from another reputable store so my boys are not fighting over who gets the shirt, this cost me £44. Yesterday I got an email saying and I quote "Our supplier has informed us that this item is no longer available. This item has now been cancelled from your order ". So now I am £44 down and I'm going to have to pay a further £44 to get the shirt for my other son. Is there anything I can do here, the item was a third away kit could I not request they supply a another shirt from the same team??

I bought a bathroom tap from Amazon marketplace and received the item a week later. I immediately noted the item had dents on the chrome finish, as if it was dropped or impacted by a metal object. I also realised the seller was based in Germany. I wrote to the seller and sent photos, all communications going through Amazon. The seller was fairly slow and replied with single line emails every time. They initially offered a small amount £10 refund but I clearly explained that I wanted a replacement. Again no reply for a couple of days, they said "if you don't like the tap, then send it back and we will refund it". I gave the seller every opportunity to correct this, to me they appeared lazy and unwilling to cooperate. Then I raised the question of who will bear the shipping cost and where to return the item. The seller provided no return address to the UK and the only address was on their package for "Germany". Soon after and given the seller was being difficult to communicate, I contacted Amazon UK support to complain and raise the matter. They agreed to bear the return shipping cost and so I sent the item back to Germany with registered international post. For the record, the item cost was £60 and postage to return was £45. It may seem ludicrous but that was the minimum traceable package cost and that is exactly why I made prior agreement with Amazon. I posted a scan of the receipt with the cost through the very same email communication,and waited for a refund. A couple of days later I received a call from Ireland from a guy working for Amazon support (perhaps senior?) apologising for the inconvenience and confirming that the seller will refund the item and will pay the return shipping as well, as they should have provided a return address in the UK. Most importantly, that same guy put all of this in writing and confirmed by email! (Yes I still have it!) The item arrived at the seller three days later, who although having the reference code, delayed the refund of the item for five days until I requested it again. The shipping cost was NOT refunded. The seller is impossible to communicate with, they don't speak good English and give lazy responses. They do not even acknowledge the shipping cost. I have now been chasing Amazon UK for over a month with emails, which are being ignored. Also made several complaint phone calls to their support team which are always met with a confirmation the matter will be resolved, but nothing seems to happen. We are going around circles or they are mocking me. My understanding is that under Amazon's policy I have followed every step correctly to return the item and either they or the seller should refund the shipping cost for an item that was damaged to description. It is clear to me that under distance sales (now Consumer Contracts Regulations 2013) and even Amazon's own policy the shipping cost must be refunded. I have been shopping with Amazon UK for over 10 years and I have never had such a terrible treatment. Perhaps an article to the Guardian or a letter to Trading Standards will refresh their memory of their obligations to the consumer? Or action in court?

i have a kindel fire for some reason has stoped working . It wont turn on the :-xscreen:-x. Now the totally unbelievable part, at 10.30 last night i loged into my amazon account to see what if anything i couold do and there was a help button so i pressed it and somebody came up in chat , explaned about the fault and they must have someway to see into the account they are talking to as they came back with the model and when i bought the fire. they then said its a known problem with some fires and because it was still under one year old they would send out a replacement free of charge and i would have it in 2 days, i woild also have a free postage box to return the non working fire. now thats customer service for you , i never expected to recive the relpacment untill i had returned the old one for sevral weeks whilst they investigated.

It seems there’s an issue for owners of Kindles to be aware of, and take appropriate steps to avoid. A security researcher has discovered that malicious code could potentially be injected – and cookies stolen – via a stored cross site scripting attack on the Manage your Kindle page located on the Amazon website. According to the researcher, malicious code can be injected via e-book metadata such as the book title. Once the book is added to the victim’s library, the rogue code will trigger once they open their Kindle library web page, leading to the cookies being accessed by – and transferred to – the creator of the e-book in question. Here’s a writeup by someone demonstrating the researcher’s proof of concept test on themselves, passing with flying colours. The advice given is to be very wary of pirated e-books and other shady looking downloads – especially if you’re going to make use of the Send to Kindle feature, as this is the most likely way you’ll end up placing an e-book from outside the Kindle store into your Amazon Kindle page. We’ve taken a look at the Kindle before, and here’s some things you should be aware of: * Kindle Apps: Look before you leap Unfortunately apps which aren’t all they claim to be do appear on the Kindle Apps store, and buyers of apps should always check the reviews before committing to a purchase. Here’s some advice from the above blog entry to steer you in the right direction: Tips for Avoiding Kindle App Shenanigans 1) Read the reviews. While these apps are in circulation, the only real chance you have of avoiding a stinker is to see what horrors have befallen those brave souls who have gone before you. 2) Check the developer name. If it’s a horrible mashup of words associated with various titles, there’s a good chance some alarm bells may be ringing. 3) Take a good look at the “screenshots”. The majority of the 100% fake apps – the ones which claim to be amazing, mindblowing games and disclose nowhere that they’re just some terrible tile sliding effort – use lots of pre-renders / promotional art from real games. Google Image Search will probably come in handy here. * Sideloading apps is a dangerous game On a similar note, many titles in the gaming realm tend to show up on the Amazon Kindle store a while after they’ve already appeared on Android (Google Play) and the iOS stores. For many impatient individuals, this means a quick treasure hunt in a search engine for unofficial copies, quickly followed by lots of “Aargh what have I done” type complaints once dubious app x has been installed on unsupported device y. As per the advice in that particular blog: Looking for that Movie you really like but don’t want to pay for? Malware. Looking for an album you really wanted to listen to but out of cash? Malware. Looking for that new game that all your friends are playing but you can’t afford? Malware. It spans from the Desktop to the Mobile space and any device that might fall in between. Misleading E-Book advertisements install PUPs The above blog isn’t so much a threat to your E-Book reader or Amazon account as it is to your PC in general, with popular lists of E-Book titles used as a front for PUP (Potentially Unwanted Program) installs. On the other hand, it is a useful example when talking about how there is no subject a [EDIT] won’t touch to make some money in the side. E-Books? Sure, why not. And you can bet your finest digital copy of 1984 that somebody, somewhere would happily set up a wide range of booby trapped E-Books to swipe some Amazon accounts – or any other accounts they can get their hands on, for that matter. E-Book readers are wonderful things, but as with all the bits and pieces of tech we carry around with us on a daily basis they can provide an inroad for people harbouring bad intentions – and the occasional rogue E-Book. Christopher Boyd

Hi Please accept my apologies if this is in the wrong section but I am after some assistance with a product liability issue that I believe is subject to compensation. 2 weeks ago, I bought some BN nail polish from Amazon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle exploded and the polish colour went over my duvet cover, seeped through to the actual duvet, splattered over my jeans and iPhone screen. I have complained to amazon and they had initially offered 10.00 pounds compensation then a few hours later upped it to 15.00....Both insulting offers have been declined by me. I believe that I have full rights to a product liability claim with amazon for full reimbursement of the damages caused - 200.00 plus the iPhone repair or a full replacement as there was clearly a chemical reaction within the ingredients that made the glass bottle explode. I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant about the whole situation and have not responded to my complaint after I rejected the 15.00 comp. Am I within my rights to submit a LBA to Chris North at Amazon (the MD) advising of a MCOL within the next 14 days unless I am reimbursed for the damages that I am claiming for ? I have taken numerous pictures of the damages but at no point have they asked for evidence. Help needed please Emma

I sent this to Amazon regarding a marketplace seller: I would like responses to the following issues regarding my order xxxxxxxxxx: I informed the seller within seven working days of receipt of the items that I would like to cancel the order, and Amazon sent me the below statement which to my knowledge is illegal under the distance selling regulations "Please also note that, since the merchandise you received was not materially different than advertised on the item’s detail page, the seller may deduct original shipping fees from the reimbursement.}" I would like Amazon to confirm if I am right and the statement is illegal under the distance selling regulations? I would like to know why the seller is ignoring the law of the United Kingdom? I would like to know why Amazon is allowing the seller to ignore the law of the United Kingdom? Also on the 23rd of July when I emailed the seller this: "I have yet to receive £98 from my cancellation of order xxxxxxxxxxxxx. Any updates available on the progress of this?" I received the following response: "Dear sir The £98 is the delivery charges incurred for sending the items out to you And we do not refund delivery charges as you simply decided that you no longer wanted the items. Regards " The sellers response above response from the 23rd of July contravenes the distance selling regulations which are upheld by United Kingdom law. The distance selling regulations states the seller must refund the cost of sending the items to the buyer. I would like Amazon to confirm if I am right and the sellers response of the 23rd of July is illegal under the distance selling regulations ? I would like to know why the seller is ignoring the law of the United Kingdom? I would like to know why Amazon is allowing the seller to ignore the law of the United Kingdom? Also does any of the following make a difference with regards to receiving the £95.2 I am owed, a number of the books did not arrive within the estimated delivery dates and three books did not arrive at all. However as the seller must refund the postage of sending the items to the buyer under the distance selling regulations I am unsure as to the relevance of the above. Also further evidence regarding the seller needing to refund the cost of sending the items to me is when i returned another order from a marketplace seller, order # xxxxxxxxxxxxx. On this occasion the seller refused to refund the postage and Amazon awarded me a gift voucher in the amount of the postage. This proves Amazon acknowledges the seller was in the wrong. I accepted the gift voucher, however I now know it was a mistake to do so as Amazon was rewarding the marketplace seller for breaking the law (the distance selling regulations). The mentioning of Order # xxxxxxxxxxxxx is also slightly irrelevant, as under United Kingdom law the seller must refund the cost of posting the items to the buyer. Amazons response: "Please accept my apologies for the concerns you have with the refund for this order. The Amazon policy states that when an order is cancelled as unwanted, the seller is obliged to refund only the item cost and that delivery charges may be deducted from the refund in order to cover these costs. This therefore confirms that the information you previously received is correct. You are of course welcome to discuss this issue with any consumer group you choose and Amazon will be happy to co-operate with any investigation launched by an official body. I understand that this may not be the outcome you were hoping for. Please feel free to use the below link to provide us with your feedback." I have emailed Amazon several times regarding the return being under the distance selling regulations and not Amazons returns policy and I have received more or less zero responses specifically relating to the distance selling regulations. What options do I now have

Hi, My account at Amazon.co.uk has been closed due to the number of returns. I'm sure most people are aware this happens on a regular basis. What I'm wondering is this. I had a gift worth £166 refunded into the account and now I'm being told I've lost this. I'm sure this is not legal to do so. In fact in my eyes it's theft. Before I returned the said item for the above credit I contacted Amazon's customer service explaining the CPU was overheating and they agree to refund the item. I've contracted the CIS team many times only to get a generic email back time after time. This of course is very frustrating and it seems they can only be contacted via email. My experience of the CIS team is one of pure ignorance to questions raised in my replies. I've asked for a link on their website where it states a refund in the form of a gift certificate can be legally deemed invalid upon account closure. A further question was raised in that if they are unhappy with a lot of return from customers why it don't change their policies. I have one further item I need to return as well which they also will not reply about. At the moment I'm looking into the charge back route for the item they won't reply about, and going to a small claims regarding the gift balance. I would however like an address to write to someone higher up before I start the above in motion. Anyone got any thoughts on this? Thank you. Gary.

Hi all, unsure whether this belongs here or another forum area so please move if needed I noticed something this morning on an item I've had in my Amazon basket for a while. It was priced at £250 for a couple of weeks and the same item was the same price in Argos, John Lewis and even Halfords was similar (Couple of pounds more) What seemed like seconds before todays lightning deal kicked in for that item, the price went up to £268 and the lightning deal kicked in @ 30% off RRP. To me RRP was £250 and from what I can see, the item was increased in price for the deal. If I remember correctly, shops used to do this before in-store promos and was deemed either wrong or maybe even unlawful though I may be wrong here. Online chat was pointless and they just maintain prices go up and down but I find it too much of a coincidence it was increased seconds before the deal. Deal still means it's cheaper than JL but it's more the morality of it. What do you think? Looking too much into it? cheers

I purchased a bag for my Wife from Debenhams (through Amazon.co.uk) for an anniversary present. The bag arrived damaged, and I immediately informed Debenhams through the claims option of the Amazon portal. I was emailed back fairly quickly to say that because I had ordered through Amazon that they couldn't send a replacement and that all they could do was provide a refund. In light of this, I returned the bag, and ordered a replacement (directly from Debenhams.com this time). The bag was received by Debenhams on 9th May. Today, 14th May I got an email through Amazon to say that the refund was being processed and would be returned to my payment method within 10 business days! Add that on to the 3-4 business days that it has taken them to process the return in the first place, and we're looking at almost 3 weeks! I find it ludicrous and unfair that it should take this long. Someone somewhere is sitting on £125 that belongs back in my account. If payment from the account is authorised immediately then why don't refunds go back just as fast?

Hi, I recently purchased a shelving unit for around £15 on Amazon through one of their marketplace sellers. The item arrived damaged to the extent that it could not be put together. I immediately informed the seller on the same day and initiated a returns procedure, printing off a returns label which stated I would need to pay postage but this would be included in the refund if the return was the sellers fault. However the seller only credited me with the original cost of the item and not the £12 postage fee. When I queried they pointed me to a policy not contained on their Amazon selling profile stating that damaged items returns postage costs are bourne by the buyer. I'm wondering what my rights are here to get my £12 back. I believe looking under the Distance Selling Regulations "Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty." What do you think? Kyle

Just a quick question, Amazon owe me $3000 for sales of a book I have on the kindle store. Basically they have paid on time in the past but they say an error has occured and I have been chasing this money for 6 weeks now and just keep getting fobbed off. People buy the paperback version also so I don't rely on these sales as a sole income. I am going to give them more time to sort this out but don't want my book on the store for them to make a profit and me get nothing as I feel I am getting nowhere. This months payment has not been paid either. I am based here in the U.K and the sales are from the U.S, quick question if I pulled my book could I take them to court or not for the money owed or put pressure in any other way as it is like talking to a brick wall at the minute with generic replies.

I ordered a car cleaning product from Amazon at £13 and I received the wrong item what wasn't the same and was cheaper. After getting in touch with Amazon the company who sent the item told me to send a photo of the product I received to them and after sending them the photo they sent me out the right product what I ordered. Now Amazon has sent me a returns label. My question is what would happen if I don't send the wrong item back to them what they sent me ? They did send me a returns label but after all it was there fault for sending the right item the first time so I want to know where I stand with this ? Thank you

Hi all! In December, I opened an Amazon seller account. All was going well until they blocked me because it was linked somehow to another account. I've never held another account, and keep denying it to them. they suspended my account for 90 days holding just over £500 of my money with it. Now the 90 days have passed, I have been in contact with Amazon Seller support to try and get my money back, but they say I need to pay the balance due on a previous seller account I have supposedly held. The amount they are demanding is quite substantial, and Amazon have not provided any proof that the account is linked! They keep claiming they can't release why the accounts are linked! How can they keep holding my money without substantial proof?! I keep telling them I have never had another account, but they come back with the same responses! What can I do about this, I have sent a letter and received no reply, emails have been responded to by a simple computer generated response, and phone support is useless!! Is it going to be a case of taking them to court? If so, who do I claim against?! Thanks in advance for your help!!

Hi, Hoping someone can point me in the right direction. I bought a camera from Amazon on 08/02/2013 a few days ago it stopped working, it is 14 months old. I know it is out of warranty, I emailed Amazon and that is all they said and told me to take it up with the manufacturer. I read about online about the Sales of Goods Act and emailed them back, in particular about working upto 6 years, but Amazon's stance didn't change. Just that they hoped they would 'see me again soon'? A bit about the camera: I bought it only 6 months after it had been released on sale. The fault was not known then. There is an inherent flaw with the camera, the manufacturer has never admitted so but independent experts and users do. Amazon have also admitted the problem is inherent in an email that they sent to me. There are several reviews/fixes/stories other camera owners have posted on the internet about their camera's not working. At all times the manufacturer has said the fault is not inherent, even if the camera is in pristine condition. Many have returned their camera's to the manufacturer, who always blame the owner for nonexistant miss-use or damage. From what I can find online it seems like a high percantage, if not all, model of this camera are effected. At this point I believe Amazon are trying to fob me off, any help or suggestions would be appreciated.

Hi All, We bought a 7" tablet from Amazon in October via a trader on the marketplace. This was advertised with a 2yr warranty. The tablet no longer charges so we contacted the seller who provided no response. We gave them 3 days and contacted Amazon. They have left a message with the trader but currently no response. We have tried contacting the manufacturer direct (Leliktec) but no response, they only have an online enquiry form. I was just wondering what our options are as we have faulty goods but outside the Amazon 90 day guarantee. Ideally looking for a refund but a warranty repair as a minimum, unfortunately we have no where else to go so just wondering what our rights are and what Amazons responsibility is in cases like this? Currently stuck with a faulty item. Many thanks