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i have a kindel fire for some reason has stoped working . It wont turn on the :-xscreen:-x. Now the totally unbelievable part, at 10.30 last night i loged into my amazon account to see what if anything i couold do and there was a help button so i pressed it and somebody came up in chat , explaned about the fault and they must have someway to see into the account they are talking to as they came back with the model and when i bought the fire. they then said its a known problem with some fires and because it was still under one year old they would send out a replacement free of charge and i would have it in 2 days, i woild also have a free postage box to return the non working fire. now thats customer service for you , i never expected to recive the relpacment untill i had returned the old one for sevral weeks whilst they investigated.