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Found 9 results

  1. Try & keep short: Son bought '65 Airstream Caravan (yes the polished type)from Florida & shipped by agent in Derby. The agent is a clown & has stupidly paid customs & excise far too much as paid on wrong code. Instead of 5% as its a '65 and due to its weight I believe he's paid 20% which think is about £3.5k. Its his fault & C&E have confirmed they don't know why he paid that amount. Now he isn't releasing caravan unless my son pays whole amount. He only actually owes £937 which is payable on delivery to his door only which he is happy to pa
  2. If you buy an item online and pay with Paypal they have a promotion where if you change your mind they will pay the return shipping costs. It runs to the 31st August and can be used 4 times up to a value of £15 each time. You need to opt in and it appears to be valid for all Paypal users. https://www.paypal.com/uk/webapps/mpp/refunded-returns Terms and conditions: https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
  3. Hello everybody, I recently purchased a guitar effects pedal from a store over the internet via PayPal. I sent it back the next day during the cool-off period. The shipping in the online ad states free delivery. They have refunded me the cost of the item minus £6.99 for postage. I did a quick web search and came up with: The Office of Fair Trading; “The OFT’s view is that the normal postage and packing charges for the delivery, but not the return, of distance sales purchases must always be refunded in addition to the cost of the goods when orders are cancelled during
  4. From my recent experiences with Overclockers UK, it would appear that they have a policy NOT to issue refunds on the outgoing shipping charges in the event they sell you a faulty item. I purchased a new computer display on Friday 13th (should have known better!), which arrived the following day. This display was touted as being extremely accurate in colour expression, which is one of the reasons I opted for this model. It was only released a few weeks ago. http://www.overclockers.co.uk/showproduct.php?prodid=MO-211-SA The display itself had terrible backlight bleed and it's colo
  5. I bought a bathroom tap from Amazon marketplace and received the item a week later. I immediately noted the item had dents on the chrome finish, as if it was dropped or impacted by a metal object. I also realised the seller was based in Germany. I wrote to the seller and sent photos, all communications going through Amazon. The seller was fairly slow and replied with single line emails every time. They initially offered a small amount £10 refund but I clearly explained that I wanted a replacement. Again no reply for a couple of days, they said "if you don't like the tap, then send it back
  6. Trying to make sense of the terms and conditions of ebay's Global Shipping Programme - In places, somewhat confusing and possibly unfair. This would seem to indicate that all fees and charges have been paid up front.... This clarifies the claim that all fees, including VAT has been included in the price paid for shipping.... Then we get to this section: Err.... Unless I am mistaken, previous clauses would suggest that no further charges will be liable once payment has been made.... Finally, the unfair clause: So eBay can amend the T&C wi
  7. The Shipping Forecast as read by UKIP. (Audio link).
  8. We ordered a sofa from Harveys on Boxing Day. My wife has rung several times about it and the last couple of times they "suggested" we pay the balance for the sofa in advance as this would speed delivery up considerably. My wife rang again just now and was told they will not ship the sofa from England to Northern Ireland until the balance is paid. Is this proper? Surely once they have our money they can make us wait as long as they want before delivering (we had the same thing happen with MFI many, many moons ago and this has tainted our faith in furniture companies).
  9. Hi - I'd be very grateful for some advice re. drafting a POC for a claim against a parcel delivery company - I'm aware there are quite a few templates for reclaiming bank charges and I haven't found a POC template for services / reclaiming damage / compensation in this case. Any relevant advice / links will be much appreciated! Thanks!
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