Hello everybody. I'm in a bit if a pickle here and could do with some advice. I am currently on a debt management plan with Payplan and I have been so for around 5-6 months. My debt primarily consists of payday loans and originally totaled approximately £5000. I have managed to pay off around £1200 since the DMP's inception making monthly payments via Payplan. Whilst the DMP was being setup I advised all of my creditors that they should expect to hear from Payplan in due course with an offer of monthly repayment. This would also include details on my other creditors balances etc (there are around 10-12). 1st Stop Payday Loans , stated from the outset that they would not accept the DMP (they are the only one!) as my account was already in litigation and that I should except court papers through shortly if I did not arrange a payment plan with them separately. Though they advised they had their own 'in house' DMP service they would look at putting me onto. I obviously did not take them up on this. A few months passed without incident and although i missed a payment on my DMP everything seemed to be going smoothly, until the other week 1st Stop came back with threatening emails. I again stated I was on a DMP with Payplan yet they were not interested in this. This week I've received CCJ forms and they are the claimant. I've spoken to Payplan and they have asked me to fill out certain sections on the form and to send it to their legal department. They will then forward on information on my financial situation/ income/expenditure in the response pack to 1st Stop. I have not yet sent this back and I'm wondering what (if anything) else I could be doing or thinking about before I do. First of all the balance they've put on the CCJ form (£405) isn't in my opinion correct (its as if they haven't taken my Payplan payments into account and have continued to charge fee's & interest). I have told Payplan about this and they have asked me to send in the forms anyway. I'm essentially wondering what do 1st Stop Payday loans expect to get out of taking me to court? I cannot afford to pay them more as stated in my DMP. Wont the court see this as well and set the CCJ repayments in line with that? Appreciate any advice given. Regards Dan

Could this be a seasonal present to become a reality in the new year. Been with this bank for over 40 years and had several personal loans over that time, back to 1991, all with PPI. Following a SAR request they have provided information on all the loans and the amount of the PPI premiums added to the loans, in total over £15k. I intend to apply for refunds of these premiums as I did not require them due to the fact that I would have received full pay at my work for over 26 weeks (minus SSP) and I was advised that not to take out the PPI could influence the outcome of the application. Am I right to think that I could be entitled to a full refund of all premiums paid (no claims made) plus interest and interest at 8%. Your advice would be greatly appreciated.

Action needed on the shady lenders who can take your car Aggressive behaviour, sexual harassment and death threats are just some of the brutish tactics logbook lenders used to intimidate customers, reveals new evidence from Citizens Advice. The charity exposes the murky world of logbook loans as it finds borrowers face high interest rates, ridiculous charging structures and bamboozling language. Citizens Advice analysed 261 client cases about logbook loans which were reported between February 2011 and January 2014. New voluntary practices for the industry were introduced in 2011 but Citizens Advice evidence suggests this code of conduct is being flouted. One in five people had had their car repossessed despite not being the original borrower. As it stands, cars sold with a logbook loan against them can be repossessed by the lender even though the new owner did not take out the loan. The car had been sold with the loan still attached to it and the new owner was completely unaware as the loans don’t have to be registered. Citizens Advice wants this practice to be reversed and is calling on the Financial Conduct Authority and Government to require lenders to get a court order before they can take away someone’s car and to stop repossessions of cars that have been sold on with loans. Logbook loans, or ‘bills of sale’ as they are known officially, are often taken out by people who find it difficult to get credit elsewhere as they’re able to secure the loan against their car. If the borrower struggles to keep up with repayments the car is taken away without any official process. http://www.citizensadvice.org.uk/press_20140217

Hi, Does anyone know anything about Reliance Property Loans? They apparently have taken over my debt with Ocean Money. Some years ago in a moment of weekness I borrowed from Ocean, secured against a property. The current balance is about £10,000 and the loan interest rate is 10.428% The payments are far too much for me but I am about to receive the tax free cash part of my pension as I have just reached the qualifying age. I would like to discharge this debt as I would have no hope of making the approx £300 monthly instalments now that I have retired. Is Reliance a DCA? Am I likely to be able to negotiate a settlement figure? Any advice would be most welcome please

Greetings one and all I have read a lot and this is basically a polite enquiry for info that I have thus far been unable to locate. I am not by any means advocating this as a recommended course of action, I just would like to fully understand all of the implications. So please, no moral coaching necessary My question is this. Suppose a British SLC customer with a post 98 loan who has not yet began repayments moves overseas to somewhere like Thailand or China, and then stays there without informing the SLC of her whereabouts what can the SLC do to recover the debt? Thanks in advance TVLF

I've just found out today that all those payday loans with PaydayUK i took out and paid back fully on time thinking this would boost my credit rating will now threaten my chances of getting a mortgage.Apparently they will read my credit file and discriminate against even settled pay day loans. Big shock. They wont be wiped from my file until 2016. Is there any way i can explain to the underwriter or even get these removed because (to me) PaydayUK lied about it improving my credit score. I was told (back then when my credit was poor because i had no credit) doing this would give me some boost to my credit score to show i can pay back a loan on time and in full. How stupid was i falling into the trap when it first got popular in the UK. I guess there's nothing i can do but wait 3 years for these "Credit Score boosters" to be wiped of my file. T

Hello, we see many complaints on this site about HSBC Managed Loans, but very few outcomes are posted. Is this because, No one is successful They impose a confidentiality agreement in the settlement Complainants give up They send the "Boys" round ? Just a casual enquiry before we start our own compaints process.

Hi, Like many others, I am being aggressively pursued by HSL for an old student loan debt and getting increasingly sick of their tactics. (I have been on a very low income since 2005 - including being a student for most of the time - yet still made monthly repayments without fail since 2006, but they are still threatening to take me to court.) I have been reading the forum and it seems like I can reclaim any penalty charges on this account - is this correct? If it is, I am going to write a subject access request. Do these sound like the right kind of questions? Am I missing anything? The original amount of the loan they are chasing me for. The date this loan was originally taken out. The name and contact information of the loan company I originally entered into agreement with. The date the loan was sold to HSL. Full details – dates and amounts – of any penalty charges HSL has applied to the account. Full statements of my account from the date the original loan was taken out, detailing all credits and debits to the account. Anything else, do you think? Many help for any advice given.

Just seen this in Credit Today http://www.credittoday.co.uk/article/16606/online-news/unsecured-creditors-await-payout-from-collapsed-payday-lender I wonder if they realise they have got hold of a lemon!

my son applied (i didnt know until today but now hes worried!) for a loan with lifeboat loans, just until his next payday with lifeboat loans on friday, he requested £150, went through the application etc, said he was approved and could have £450 if he wanted but he chose to stick with the £150, waited and waited and still nothing in his bank, he had two emails one to say welcome! one with the agreement for £150 along with his password etc to get into the account, which still says approved this morning, he has emailed them but no reply as yet, we have tried the phone number they have provided, it rings then cuts off! do they exist?? are they in operation still? been shut down?? and if so WHY is website still accepting and what does he do as they have his bank details etc??? any help most welcome

I have lots of debt i am trying hard to clear and am setting up repayment plans where I can. I am really struggling and need any help advice please, i have payday loans and credit cards. i have approached lending stream and had the below response. I offered them a payment of £15 month and this is the response ...... Youraccount has been passed over to myself for further review. Thank you for youremail outlining your income & expenditure form. My name isMichael and I work in the repayment plan department at Mr Lender. My role is toprovide advice and support to our customers who may be experiencing financialhardship. We would like to work with you in order to alleviate some of thepressures you may be experiencing as a result of your current financialsituation. We understand you may be in financial difficulty and we would liketo put you in a repayment plan to make things easier for you. Youroutstanding balance is £836.00 We wanted to offer you the followingadditional help in order to close your account with us. Wewanted to offer you the following option: Place youin a repayment plan for your balance of £836.00. This will mean you willnot be paying off the interest but actually paying off your outstandingbalance. We will therefore freeze your balance and stop any further charges orinterest from being added. We would like to offer you a repayment plan oversix months for £139.33 per month. If £139.33 is too much, you will need tocomplete and return the following: · Attachedincome & expenditure form (we understand you have already detailed it inyour email but if you can fill out our own one that would be great) · Twomonths wage slips including most recent showing salary · Documentationstating you have other outstanding debt-Please provide the following officialdocumentation: Barclycard, Capital One and Mercers will suffice .Two months bank statements including most recent one Pleasesee the repayment plan options below: Ninemonths – £92.89 Tenmonths – £83.60 Elevenmonths – £76.00 If theabove is still not manageable please complete the attached income &expenditure form along with your offer of payment. Once received and reviewed,we shall then be in contact with you regarding an outcome. In order for us toset up your repayment plan and freeze your account you will need to make yourfirst payment today. If this is not possible, we would accept a small tokenpayment to set up your repayment plan. We are unable to set up your repaymentplan without taking a payment. On whatdate would you like to make your other payments and please confirm we have yourcorrect card details ending in ? If you have a new card please fill in thebelow: 16 digitcard no: Startdate: Expirydate: Last 3digits on back of card: Alternativelyyou can pay by bank transfer. Please find our bank details below. When makingpayment please provide your reference number: Bank:Barclays Accountno: 23824616 Sortcode: 20 95 61 Referenceno: Onceyour account is closed it will be marked in a positive manner and may make iteasier for you to obtain future credit. As soon aswe receive your response we shall either arrange for your repayment plan to beset up or we will be in contact after we have reviewed your income & expenditure.Please be advised payment would need to be made today in order for us to actionthis. Alternatively we can pass your account to our preferredfinancial solutions specialists. They will look to do the following to help you: · They will wipeyour debt of £836.00 completely clean to Zero andclose your account with Mr Lender · They will stop your account from beingsold to a debt collection agency called Motormile Finance for doorstepcollection · They will put a stop to Mr Lender contacting youvia phone, text and email · They will provide you with further supportwith your other creditors They work with our customers who are in financialdifficulty and ultimately will save you money Pleasealso see the link below where you will find a number of free debt counsellingorganisations who can help you. We waityour response.

Hi, I am a new user and new to forums. I was hoping to get some advice on how to get a refund from Loans Direct. This is my story: I signed up to Loans Direct and then chose not to use their company. I called them up and cancelled my account, which went fine. But when i asked for a refund they told me that they hadn't taken any money out of my account. I have proof on my bank statement that they have. They told me to email their support team with the statement as an attachment, which i did. I got a courtesy email back saying that they have received my email and that they will get back to me as soon as one of their agents become available. I waited a couple of days but still no reply, i emailed again, Waited another couple of day and still nothing. I sent one more email and still nothing. So i called them back and explained why i was calling. The man on the phone told me there was nothing he could do and no one else i could speak to as he was the manager. I couldn't even be put through to a support department or customer services as there wasn't one to speak to, only email! I got told all i can do is send another email and wait! How am i meant to get any where if they don't reply to my emails and i can't speak to anyone? Regards Shay

I have a question, I took payday loans in 2011! paid them all back, it was just a tricky time. However I am trying to get a mortgage have had many hurdles but now face this one, I have never been told this when I took these loans, or I wouldn't have taken them !! But building societys, banks etc will NOT approve a mortgage application if you have a pay day loan. Surely that when you take these loans they should advise you strongly of this implication!! I stand to loose a purchase on a house which I am very upset about. can anyone help. can I complain to anyone or take this further. I have been to the PDL company with this complaint and they say that they don't have to look at anything and they have a legal obligation to record these with CRAs (which I understand) however surely they must be made to tell people, " like the slogan your home is not at risk if you do not keep up repayments. any suggestions.

Hello, Is there someone who could advise me regarding an HSBC defaulted loan passed to MKDP. The loan was defaulted (with a defective by date Default notice) in mid 2009 and passed to MKDP in 2011. I have now received a CC summons from Northampton Court from MKDP. I might add that whilst I have the originals from HSBC I'm having difficulty in locating the 'handover' to MKDP. HSBC also having passed the stuff to their initial Metropolitan services and then solicitors never issued a CC summons. I'm assuming because they realised that it would be futile due to the defective default notice. I'll add that no CRA would delete the default and I realised if I pursued this I'd lose and they understood the same from their prospective. Some help would be more than welcome. Michael

The Loan Ranger is on TV tonight-highlighting the dirty little tactics of the unscrupulous loan companies-let's hope that the government watch it and do something to bring these underhanded bandits into line. Especially the Unregulated sector.

Hi,t This is just a bit of a query, but does anyone know or work in the loans department of Halifax? I'm looking to apply for a loan and just wanted to know if it mattered wether you apply in branch or online? I have a lot of paperwork to back my application that wont matter on online as i cannot offer it, but it might if i apply in branch. Does anyone have any insider type knowledge of this?

Hi, I'm new to the CAG I'm I am sorting out a similar situation where ocean money have passed a secured loan through to reliance property loans and I want to offer them a lump sum to get rid of the loan. Two questions I'm wondering if the poster had any success with offering them a percentage ? also more generally, whether that approach usually works ? thanks in advance...

In 2006 I took out a loan with BoS for 23k. I defaulted on it and went into a debt management plan. They said I owed them23k AND 30k in interest - which they insisted I pay them. I have paid and paid until my nose bleeds. I put in a successful PPI claim and got 11k knocked off the debt. My question is - can I claim back the interest charges?

Hi, I wonder if anyone can offer any suggestions. I'm posting on behalf of my Mother-in-law who was widowed about 4 years ago. Her husband took out a couple of loans, for an unknown reason (my wife has suspicions regarding some vices, but that's speculation), and asked her to co-sign them but without giving her the details. He subsequently passed away intestate. Whilst the mortgage and other debts were paid off by the life insurance, these loans weren't and continue to run. She has been unable to work since and these are taking a sizeable chunk of her monthly income - of her £700/mo income, a good £400 is paying these loans. She is receiving some assistance from her children, but this is an untenable situation. I've no information on the loans at this time, apart from the fact that they appear to be unsecured and are co-signed (but it's unclear whether she's a guarantor or tied in some other way). Any thoughts as to a route whereby the outgoings can be reduced (or, indeed cancelled)? My concern these days is the ease at which a creditor can force a charge/sale of the house, which is something we really want to avoid - once upon a time I would have suggested playing hardball, but creditors obviously have a bit of a nuclear option at their disposal. I don't know what, if any, contact has been made with the lenders - my wife and I had a chat with her about this and some PPI issues (if anyone knows anything about claiming PPI on behalf of a deceased's estate, do point me in the right direction!) and I said I'd make some enquiries for her.

I am posting this on behalf of a friend (yes i really am). She has been foolish to be a guarantor for a loan taken out with Amigo for her daughter. You can guess whats coming, her daughter has missed payments and amigo are sending threatening texts to my friend. She says that she cant remember signing anything as it was done online. Would the standard CCA letter apply here?

Just thought Id put this post up after an incredibly frustating phone call to NatWest. Background to phone call is Last month I went approx £300 overdrawn with natwest due to a short month pay wise and 2 payday loan repayments that I couldnt get out of.. However I knew the same siutation would occur the follwing month so spoke to the bank on 4 different occasions to see if they could help in any way.. I was told each time that as long as the payday loans were paid off in full then the bank should be able to assist by creating another account and transferring the costs of the overdraft and payday loans to this account and then i pay it back over say a year.. On each occasion I spoke to the bank I made it clear that I had spoken to the payday loan firms who wernt willing to negotiate apart from just to take interest instead of the whole payment and that IF the bank couldnt help then please tell me so i can make arrangements to move my pay out of this account the second it went in. ( I am on nights this week so could sit and monitor the account to move the money the minute it went in ). But on every occasion I was told no we will be able to help. .they even went through a income and expendidture form with me to see what I could afford to pay back on the expected borrowings of around £900.. Payday came and as expected all the payments went out and my overdraft was cleared.. my rent went out and I was overdrawn by £90 and as such all my normal DD's bounced ...council tax, gas/electric, mobile phone and the water and tv license due on the 1st will also bounce.. I spoke to the bank today to see what help they could provided and have been told in no uncertain terms that they cannot and will not help at all regardless of what I was told in the past.. I explained that I have to pay these bills let alone buy food etc and if they cannot now help the only avenue open to me is yet more payday loans that i really really dont want too do.. They refused to let me speak to a manager or the complaits dept and I was told that basically tough.. I find it astonishing that they can now say all this regardless of the numerous conversations saying otherwise......

Was on BBC 3 tonight: http://www.bbc.co.uk/iplayer/episode/b03kw4pr/Young_British_and_Broke_The_Truth_about_Payday_Loans/

Payday loans: New law to cap costs http://www.bbc.co.uk/news/uk-politics-25083701 Britain Set to Impose ‘Logical’ Caps for Payday Loans Interest Rates http://www.ibtimes.co.uk/articles/524886/20131125/payday-lending-costs-loan-interest-rates-wonga.htm

Hi Need some help with a logbook loan I've foolishly taken out with easylogbookloans.tv (Christian Gachet) Took it out last December and it's for 12 months so due to finish next month. I've had trouble keeping up with payments of £362 per month. Currently I'm 1 payment and a bit in arrears, this will increase to 2 and a bit payments at the end of the week when the next payment is due. I can't make up my arrears, I can probably pay one payment by the end of the week but that will mean I will get behind on other things such as my mortgage. My first question is, can I use a debt management plan in respect of this debt? I have tried to negotiate with the company directly but they have been really unhelpful. I have quoted bits of the code of practice which they are signed up to but they still seem to be making things as difficult as possible. That's why I wanted someone else to take over if possible so everything is more official. Secondly, they have been saying more or less every month that they have issued a default notice. I really don't think they have an believe this to be a scare tactic. I have asked for a copy of the default but they just haven't sent it. Their latest response when chasing this was that the bailiff who comes to repossess my car will have a copy of the default notice. This doesn't seem right..does the default notice have to be issued in advance and therefore give me some sort of notice? Thirdly I've moved..how long will it take for them to trace me? I'm not on the electoral roll at my new address. Was hoping if they were going to repossess my vehicle, it would take them a while to find me by which time I will have raised funds to pay off the arrears. Just to note that my car is worth approx £5k and my outstanding amount to the company is about £1200 I think so I'm not prepared to surrender my car. I want to pay off the logbook loan then sell my car to help my financial issues. Any help is appreciated!!

http://news.sky.com/story/1173188/payday-loans-to-be-capped-by-government