My Customer Subscriber ID: xxx
TT Number: xxx
Appellate TT Number: xxx
My internet is down since more than past 7 days i.e. since the morning of
13th July, 2013. My Customer Subscriber ID is xxx.
I registered a complaint 205819488 on the morning of 14th July, 2013 at 9
am with a person named Bhushan in your Wimax Dept. He said there was
problem with Base Stations in Pune and all others except my area station
are up. I asked for a resolution time and he said it will be up by 1-2
hours with a 4 hours max deadline. I asked for a complaint number but he
said there was no need to register complaint. I insisted and he gave me
saying that without ticket, my issue would be resolved in 4 hours and with
ticket in 24 hours.
I called again after 4 hours i.e. at 2 pm on 14th July, 2013 as Internet
was still not Up. He said he has no update. I asked him to transfer call
to Floor Supervisor, he wrongly transferred to Broadband Dept, where
Kaushik transferred to Sneha, who said she was Floor Supervisor. She
promised Net would be up in 24 hours i.e. by 9 am on 15th July, 2013 as
she will send a an Engineer to look into the issue.
No Engineer from Reliance came to my home as promised. But Internet at my
home is still down now at 12 pm on 16th July, 2013. I do not understand
why no one gave me a correct resolution deadline and why Internet is still
down. I am already paying a high amount for internet as you dont give
Broadband in my area but only Wimax. I will have to cut the payment in the
bill for this month for as many days as the net is down.
I have emailed you daily and have got a few calls from your officers saying issue will be resolved in a day or 2 day before yesterday. But there is no resolution yet. Its highly inconvenient for me and appalling service from Reliance!
When will my Internet START WORKING???? WHAT the HELL is going on?
My Reliance Wimax Internet is down since 7 days now and its been 6 days since I registered a complaint. Your resolution time for complaints is 24 hours and its extremely appalling that no action has been taken from your side. Several promises were made and none of them has been fulfilled.
I want to discontinue the service of Reliance if Internet is not up by tomorrow.