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About smadwill

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  1. Hi, I am a new user and new to forums. I was hoping to get some advice on how to get a refund from Loans Direct. This is my story: I signed up to Loans Direct and then chose not to use their company. I called them up and cancelled my account, which went fine. But when i asked for a refund they told me that they hadn't taken any money out of my account. I have proof on my bank statement that they have. They told me to email their support team with the statement as an attachment, which i did. I got a courtesy email back saying that they have received my email and that they will get back to me as soon as one of their agents become available. I waited a couple of days but still no reply, i emailed again, Waited another couple of day and still nothing. I sent one more email and still nothing. So i called them back and explained why i was calling. The man on the phone told me there was nothing he could do and no one else i could speak to as he was the manager. I couldn't even be put through to a support department or customer services as there wasn't one to speak to, only email! I got told all i can do is send another email and wait! How am i meant to get any where if they don't reply to my emails and i can't speak to anyone? Regards Shay
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