Hi, Just spoke to the FCA and had a long conversation with a very helpful chap who stated that the bank should be refunding all the payments they made using CPA and I should speak to them about what regulation they think they are using to refuse the cancellation as the FCA are not aware of any regulations that prevent the refusal to cancel CPA.. They have also suggested making a complaint with the FOS regarding the whole issue... So I have a number of phone calls to make now

Thanks for that but just spoke to NatWest's complaints department and was told even after quoting the FCA stuff that the bank has an obilgation to pay these firms as you ower them money.. .. And CPA isnt relevant as you gave them your card details and we wont refuse payments .. Ive now made another complaint explaining all the previous conversations Ive had with the bank, the promises of help made and subsequently revoked and the fact that this has left me unable to pay my priority bills and that I will be left with no alternative but to yet again go to these horrible payday loan companies just to be able to pay basic bills. I also reiterated that I had repeatedly told them in every conversation that if they were not going to be able to help then please tell me so i can make arrangements to move my wages out of the account the second they came in so I would at least be able to pay my bills and would only have been paying back the £300 overdraft.. I now have to wait upto 2 weeks just to get someone allocated to the complaint and in the meantime all my DD's will bounce..

Just thought Id put this post up after an incredibly frustating phone call to NatWest. Background to phone call is Last month I went approx £300 overdrawn with natwest due to a short month pay wise and 2 payday loan repayments that I couldnt get out of.. However I knew the same siutation would occur the follwing month so spoke to the bank on 4 different occasions to see if they could help in any way.. I was told each time that as long as the payday loans were paid off in full then the bank should be able to assist by creating another account and transferring the costs of the overdraft and payday loans to this account and then i pay it back over say a year.. On each occasion I spoke to the bank I made it clear that I had spoken to the payday loan firms who wernt willing to negotiate apart from just to take interest instead of the whole payment and that IF the bank couldnt help then please tell me so i can make arrangements to move my pay out of this account the second it went in. ( I am on nights this week so could sit and monitor the account to move the money the minute it went in ). But on every occasion I was told no we will be able to help. .they even went through a income and expendidture form with me to see what I could afford to pay back on the expected borrowings of around £900.. Payday came and as expected all the payments went out and my overdraft was cleared.. my rent went out and I was overdrawn by £90 and as such all my normal DD's bounced ...council tax, gas/electric, mobile phone and the water and tv license due on the 1st will also bounce.. I spoke to the bank today to see what help they could provided and have been told in no uncertain terms that they cannot and will not help at all regardless of what I was told in the past.. I explained that I have to pay these bills let alone buy food etc and if they cannot now help the only avenue open to me is yet more payday loans that i really really dont want too do.. They refused to let me speak to a manager or the complaits dept and I was told that basically tough.. I find it astonishing that they can now say all this regardless of the numerous conversations saying otherwise......

Hi all, I took a £1500 loan out with Everyday loans back in February 2008..the rate of interest was extortionate but stupidly I took the loan anyway..payments were £137 a month for 18 months. I made the first 5 payments fine then couldnt afford a payment..I then didnt make a payment for a few months and eventually agreed a reduced payment of £29.57..which was fine but I then changed jobs...relocated to another part of the country and as such my phone number/address changed. I forgot about this repayment until I received some of my redirected mail and a letter from them.. So I phone them up and they agreed to accept my payments at £29.57 and said some rubbish about putting at the back of the loan after I made 3 payments..after the 3 payments I then received a letter saying that the new agreement details were that I would be paying this debt of till 2018. I sat there and worked out that with payments made ( £832.35 ) and payments they expect me to make ( £3252.70 ) I will be paying back £4085.05....or about £1500 more than the original agreement.. I appreciate that Im now taking longer to pay the loan back but this is surely ridiculous...Oh I tried to phone them and always get told I need to speak to the manager who remarkably never is in/rings me back.. I shall write to them but am a little unsure how to word it as Im happy to honour the original agreement but Im not paying nearly 3 times the original value of the loan.

Well, to say gobsmacked would be an understatement. I thought Id try phoning them first....got through to a young lady..I asked as to why they had added such a large amount to the bill and what the justification was for it. She said 'hang on' and went away. Next thing I know a chap has taken over and is apologising for the mistake?? He confirmed that the outstanding balance is as it should have been with no added charges, and he would send me a letter in the post to confirm outstanding balance. He didn't even put up a modicum of a fight. I wish Citicards were so understanding about refuding my charges! Cheers guys, I couldn't have hoped for a better result! P

I have to admit I did think it rather steep meself. I shall send them an SAR and then take it further once they have responded. Yuod have thought that as a firm of solicitors they would know what is and isnt acceptable, but then again they are probably hoping I don't question it and just pay. Cheers for replies, youve all just confirmed what I had a suspicion about. P

Hi, I had been paying an old debt back at £25 a month for some time. I then changed jobs/banks and subsequently forgot about this debt for a couple of months. Apparently the solicitors collecting the money wrote a letter, which again I must have mist. However, then then sent a man to the house who asked my wife if I lived here. Naturally she said yes and with that he left. I didnt think anything of it but by coincidence remembered about the debt and phoned the solicitors up and arranged to resume payments. By my reconing there was about £250 left to pay so only 10 more payments..Oh no they said we have added nearly £500 to the bill as we had to pay for a private investigator to confirm you still lived at the address you had given us... Is this perfectly acceptable practice and its just me that this its way way over the top. As I now have a debt of £750 instead of £250. Are debt collectors etc allowed to just add whatever cost they deem neccesary and just add them onto the bill? P