Hello, I need advice for my aunt & uncle. They ordered 2 sofas before Xmas. The sofas were delivered after a long wait. The cushions were the wrong colour. (Brown instead of green). There is a nail sticking out of one sofa, there is a flappy bit of material where it's unfinished. They paid extra for firm cushions but haven't got them. There's a dent in the back of one. The stitching is a mess. The large back cushions are quite flat, as if the pads inside don't have much filling & do not go all to the corners of the covers. My uncle went into the store the next morning and reported it. He was called a liar re the colour (he decorated the lounge to match the expected green whilst waiting). Thankfully, the assistant manager remembered them and confirmed verbally they ordered the green. Still, the manager was extremely rude and unhelpful which left my aunt & uncle very distressed. They sent out someone to inspect and offered repairs. My aunt & uncle don't want this. They have been so distressed by this whole situation, they asked for their money back as it is not fit for purpose. They have point blank refused. After weeks of stress they have now said they can choose a replacement. My aunt & uncle don't want to deal with them as they are just inviting more stress and problems. Do they have a right to a refund?? Sorry this is so long but thanks for reading x

Hello forum, I hope someone can help me as I'm feeling quite stressed about my situation. I am stressed at the lack of customer service I've received where people misquote prices and don't seem to care you have a timetable you need to stick to - they're quite happy to mess around with timings and not be accurate enough when they quote timings, they just don't care and they just want the sale. Quick bit of background and then will ask my questions. I ordered a Tamla lazy boy sofa 3 seater and a 1 seater (manual recliners) and was told 7-8 weeks for delivery. I was unaware at the time there was a free carpet offer on. The offer was only for 16sq m of carpet anyway on certain carpets. This is what I'm having issues with. To begin with it was never really made clear which carpet was actually included as 'free' but he seemed happy for me to think the £12.99 per sq m was included. This matter was cleared up on a later visit and I switched my attention to the carpet that was actually included in the offer. The sales rep seemed knowledgeable but when it came to sorting out the carpet, he quoted me something that would only have been confirmed by the guy who came to measure my front room. He had not been given any information about my order, just told to measure the front room and quoted me for the price of a £5.99 per sq m carpet. Anyway, I went back to the store in Dartford twice to decide on the carpet and was told that the carpet fitter was not aware that I had ordered a lazyboy sofa which is why his quote was different to what the store quoted. I'm still not sure I was actually quoted correctly at all. I had opted for the £9.99 per sq m carpet anyway which was included as the free carpet and had to paid the remaining balance. I even took a picture and confirmed it with the same rep as before that that was the carpet that would be delivered. He told me it was called pewter. I have since found out that pewter is not the colour I wanted. I generally don't do colour coordination or know the variations of colours but if I show you a picture and point to the actual sample I want then how can you tell me a colour is pewter when it isn't? The carpet fitter came on Saturday morning - called me at 8 am to say he'd be there in 20 mins - so I'm rushing around to get my boy out the house and left my partner to deal with the fitting. When I came back I saw that the carpet was not the colour I was expecting - I had confirmed it twice in the store, even took a photo and made sure it matched with that I told the same sales rep. as above, he wrote pewter. The problem is, and now my questions: I cannot find anything on the contract about what to do if SCS mess up and have the wrong colour carpet delivered, particularly if the carpet seems to be the £12.99 per sq m carpet not included in the deal. It has now been fitted and even my partner said to the fitters that it didn't look the right colour but they weren't going to not fit it or contact SCS to check for any mistakes. It was really early in the morning and my partner let them fit the carpet, he doesn't mind the different colour but I usually sort this stuff out. If I had been at home then would I have been able to say 'no' to the fitters and call SCS there and then? The fitters didn't seem to care about having the wrong carpet. So, I now have the wrong colour carpet. It's not a major problem but my new sofas will clash and I don't know how SCS could confirm one thing and still get it wrong. I just don't know my rights. I'm ok with a different colour carpet but I don't want to be charged any extra for their mistake if they have given me the £12.99 per sq m carpet. 1) Is there anything in law that covers me for the mistake made by SCS meaning I don't have to pay extra if they've delivered and fitted a more expensive carpet? As far as I can see if they have misquoted then they bear the loss because I have already paid them. To add, if it's not the more expensive carpet they've delivered then there really isn't a problem at all and I can just complain that it's the wrong colour and leave it at that and call them incompetent. There is nothing in the contract that I can see that covers this type of event, only matters arising from defects. 2) Is there anything in law that covers me for any mistakes made in their quotations for the carpet fitting, underlay and fixings? - I am wondering if I have been misquoted and paid more than I should have. The fitters were supposed to bring 2 gold bars for the 2 doors but they didn't. I also haven't received the rug doctor cleaning kit which I was promised. 2) I am now worried about my lazy boy sofas not being delivered on time. If delivery takes longer than 7-8 weeks what can I do about it? It seems futile to complain to head office but is there anything is law that covers me? I'm not sure what this would be exactly. 3) I don't know how long I have to inform them of the situation but need to know my rights first. They quote 72 hours for sofa delivery issues but say nothing about carpets. I want to call head office to find out their policy on this but after reading reviews of their customer service I'm not sure I will be given the right information. I will go to SCS today to sort out the rug doctor kit and the gold bars issues. I will tell them I have sought legal advice in case I have been misquoted prices and have been delivered the carpet not included in the deal. I will not be paying any money to them but will ask them to make sure that the tamla lazy boys are on track and again quote that I have sought legal advice in case they are not delivered on time. Until someone can advise me on my rights I will just let them know I am aware of mistakes they have made and will take the matter further if I get any hassle from them. I apologise my writing's all over the place but is anyone able to help me? thank you in advance

Hello I purchased a sofa from DFS in June 2014 via 4 yrs credit, received delivery in July. A leg has broken, the wood around the leg screw has obviously smashed, and two of the arm rests have also sunk, obviously the wood under the arm rest broke. A upholsterer manager is coming to look at it on Tuesday. I do not wish for the sofa to be repaired, as its obviously of poor quality and not fit for purpose, and will inevitably require numerous future repairs.I would like to reject the sofa under the terms of the Sale of Goods Act and get a refund. It is not fit for purpose, unsatisfactory quality and is unsafe (i hurt my neck when the sofa leg collapsed). Am I eligible to reject, considering i have had the sofa over three months? Please advise me:) Many Thanks

Hello - I recently bought a sofa for 800 pounds at the DFS store. I feel I have been taken for a ride by DFS and would appreciate any guidance. Long story short, the sofa that was delivered or the one that I paid for was NOT the same size at the one that we tried in the store. When we tried the sofa, three adults were able to sit in. We tried that with my wife, my daughter and myself sitting on it. There was still some spare space due to the child sitting on it. However the one that eventually arrived was much smaller. I raised this with the store manager who pointed out that my sales contract showed a "small size". However, I went to the same corner of the store where the sofa that we tried was placed, and it had a similar size sofa now as the one that we tried i.e. the larger sized sofa (not the small that was sold to us). I am VERY certain that DFS had placed the larger size sofa in the same corner of the store that we tried and this was not marked correctly. I would have been happy to pay more for a larger size sofa. The store manager has blatantly refused to validate the size of the sofa that we sat on. In my two visits, I met two different sets sales staff who know exactly the location of the sofa that I sat on. I am sure there are some cameras or pictures of the specific sofa that will confirm the size that we were made to believe we purchased, based on the SPECIFIC location where this piece was placed in the store. The store manager says that all complaints made to DFS will go to him in any case. The sales person that we worked with called us earlier this week but did not call back. Thanks for any guidance.

I bought a DFS sofa when I moved into my new rental property 2 years ago. It was ex display. The cushions on the sofa and chair have gone completely flat, the chair has only been used around 30 times in the last 2 years as I live alone. I have turned all the cushions once a week as directed but still it is now a nightmare to sit on. I have been in touch with DFS who have told me they will sell me new inners for my seat cushions but nothing can be done about my back ones. They actually said I would be paying around £500 for 3 inners. I only paid £900 for the sofa chair and accent chair, and I am still paying this off. Is there anything else I can do, or will I be sitting on a sofa that gives me no support and neck problems for the next god knows how long? Thanks

Hi all, Have recently bought a sofa suite set. We bought it from a warehouse who sells to the big players in this world as we heard of them from word of mouth through family that had used them and the prices are half of that of DFS, SCS etc. We bought a 3 seater and a 4 seater sofa. We were quoted £700 for this, of which £100 was left as a deposit. The sofas were subsequently delivered about 2 weeks later (6 days ago) after being made to order. When they were delivered they aren't what we ordered, they have actually given us a 2 and 3 seater rather than a 3 and 4 seater. Unfortunately I wasn't in at the time and my wife signed for them and accepted the delivery and paid the rest of the balance in cash despite the confusion. Looking back I think we have messed up a little bit because we don't have an invoice for the order when we made it, the only thing we have from them is an invoice when it was delivered which states a 3 seater and a 2 seater sofa with a price on it, which my wife has subsequently signed on delivery to accept the goods. I was sure we had ordered a 3 and 4 seater and rang the guy up on Monday and said look is there any way we can solve this, can we return the 2 seater and pay a bit extra for a 4 seater etc. He was very convincing and made me doubt we had ordered a 3 and a 4 seater. He said the price we paid was that of a 2 and 3 for sure. My sister who had sofas off them paid about £200 less for the same 2 and 3 seater as us in a different fabric, I queried this with them and was told the fabric we ordered in was much more expensive hence the difference in price. So I doubted myself and thought well theres not much we can do, we didn't have an invoice apart from the delivery one, they won't accept a return or exchange and say the only thing we can do is buy a 4 seater off them for £400. Now here is the twist, I was looking through my glovebox today and I found the quote they gave us - for a 4 seater and a 3 seater, clearly written in their handwriting a 4 and 3 seater in the fabric we ordered, style we ordered for £700. So they are fobbing us off, they've made a mistake with the order and don't want to correct it and are pinning it on us. So now I'm pretty mad. But I don't know where I stand legally given that we don't have an actual invoice, apart from the receipt we received upon delivery which says a 3 and 2 seater. I have this quote in their handwriting for the 3 and 4 seater though so it is them who made the mistake and are now covering it up. What rights do I have if any in this situation? Am I within my rights to demand a full refund within a certain period of time? What other options do I have? I am yet to ring them back to tell them I have their original quote so know they are bull****ting me. I want to know what rights I have and where I stand legally... What other options do you think I have or what could I do? Kind of wish I had just gone to a big company now!!! Maybe you get the service you pay for! Many Thanks!!

New to this forum but interested for any advice as to how we can return a sofa to DFS for full refund due to the colour of the plain velvet 4 seater sofa being navy when it is supposed to be black. We purchased a 4 seater (black), 2 * 3 seaters (black, grey & white combination pattern) and a footstool (black) in the concerto range having viewed them on the website (where black was black and not navy). We ordered in-store but failed to look at the swatch which was more navy than black. On delivery, the footstool and the 4 seater were clearly more navy than black, accentuated by the solid black silk scatter cushions which come with it. The sofa was delivered on 20th May and the faulty footstool re-delivered on 30th May. we raised the issue with the colour in store on 16th June. DFS sent technicians out on 20th with the swatch basically to say that the sofa has been delivered in the correct fabric (as per the swatch) albeit navy. We went back in store on 20th June to speak to store manager who basically said that they had delivered what we had ordered. The website says 'colours may vary' and therefore despite the picture clearly being black, they are covered in delivering a navy sofa. If we want to return the lot, they will charge us 20% fee i.e. £645. They have offered to reorder the 4 seater in pattern and recover the footstool in silk but want a further £100 off us to do this. This is after paying over £3,500 for the total package in the first place. It doesn't sit well that a) they can actually sell a combination sofa, they describe as black, when it's navy and b) they want to charge us more money to rectify the problem. In addition, they are actually selling the set for £213 cheaper than when we ordered it and won't price match because we didn't notify them of this before we accepted delivery. Where do we stand legally and is it really worth the hassle of taking DFS to small claims court to get a full refund or should we stomach the extra £100 and simply post on social media that black is not black when it comes to buying off DFS! Many thanks in advance for any comments or advice

Hi Guys. I see a number of threads on here about the Sofa Specialists of Droitwich and Brimingham. I have won a Small Claims court by default against these people. Their history makes me wonder if I will acually get anything back. It has become obvious that they are using false business addresses and/or avoiding reciept of mail. In readiness for further action I want to compile as much current information as I can about this business and it's owners. Anyone here with present problems please shout back

Dear Forum Members Need your help to cancel an order I placed with SCS on 28/12/2013. I placed a sofa order worth £2789.00 with SCS in Rotherham on 28/12/2013(with delivery scheduled after 8 weeks). The salesperson very cunningly got our signature while we were viewing and never gave me the chance of reading the terms, that the order is non-cancellable. He also talked me into paying the whole after offering me discount. I was given all the paperwork including the invoice(which has terms written on it) after I made the payment. After I reached home and after a huge debate at home with family I decided to cancel the order. Now I went to the store on 03/01/2012 and asked to cancel the order. The salesperson told me that the order is NON-cancellable and can only be amended within 7 days. I was shocked to hear this. I asked what about the cooling off period as it was only 5 days since i placed the order the delivery is scheduled after another 7 weeks. He was very rude & obviously told me that we'll not cancel your order. The fact is that even the salesperson refused to accept that he did not tell us that the order in NON-cancellable and non-refundable. Guys please advice on how can i cancel this order. Regards MS

can anyone advise me on a sofa i bought from Harvey's, and problems i am having with it, when it arrived it had some damage, but was only a plastic moulding around the switch which was repaired, i have had problems since, with this plastic moulding breaking off all the time, the arms of the sofa, you can feel the frame of the sofa under the arms, them telling me it's the design and the arms need fluffed everyday to sort this out, even when doing this you can still feel the frame, you don't have to put your arm down hard before it can hurt catching on the frame, when we viewed this in the store, it never felt like this, store one being there nearly a year and still the arms are solid, no where on store sofa can you feel any frame anywhere, ours is not even 9 months old, and they are now saying as a good will gesture they will have them refilled, which i am not very happy about, as after a year old i want have much option but to just have it repaired every time, even when it was ordered, we were given a delivery date, but never came until another 4 months after that date, so far this is the forth time they have come out to fix it, legally where do i stand, as i don't see it fit for purpose, i am self employed, and as they cant give me a morning or afternoon appointment, other than a call the night before, i am losing a lot in wages as i have to take the whole day off just for them, yes i can expect things to go wrong every now and then, but 4 times so far in less than 9 months, is a lot in loss wages to me, and at less than 9 months old, with these problems, what does the future hold with it, i only see problems after problems with it any advice will be greatly appreciated thank you

Hi can anyone please give me some advice yesterday after a long debate i purchased a sofa from SCS. When entering the store i told the guy i wanted a corner sofa and had 2x3m to play with. The guy had a tape measure and told me it would be 2m30cm on one side i decided the extra 30cm was ok as there was the room but that was my limit. It was a kind of make your own sofa with diffent types of seats etc not just one piece. i decided to go ahead and took out £3169 on finance, when i got home i decided to go online and right down every measurement get an exact number as i couldnt remeber exactly what he had said only roughly 2m30 and see wher it would go in my room. The measuements online are different by 20cm making it 2m50cm and too big. i called today to say can you clarify the measurement for me, they have clarifyed it is infact 2m50cm but are arguing that is what i was told - if i was told that i would not have purchased as i no it would not fit i no 100% i was not told that. They have a no cancellation policy and state that u can only change things within first 7 days. but surely if i was told the wrong infomation i can cancel? however it is my word against his as he is not owning up to his mistake, they are ringing me back tomorrow but im not hopeful from my previous converstation. What are my rights?? are you not entitiled to a cooling off period anyway? please help this is a great deal of money to me and a sofa that will no longer fit in my room!

I bought 2x2 seater sofas from a merchant on ebay 13 months ago...The items were bought new and as a 'buy it now' purchase and the purchase was made through paypal. 13 months on, and in one sofa the leg frame (a metal bar attached to the wooden supporting frame) has snapped away from the supporting frame at the base of the sofa and on the other sofa the leg frame is bending inwards and will soon give way. Do I have any comeback against the seller to either 1) repair the sofa's, 2) replace the sofas or 3) or refund?......Is it worth entering a paypal dispute or is it simply to late.....I spent £400 on these sofas and feel thoroughly hacked off! Thanks

Hi everyone this is my first post on here I purchased the daze sofa from DFS and within a week I was on the phone to them after material start to become loose and baggy and bumps along front edge. I emailed them pics and I'd not get a response so I called them They sent upholster out who said we needed to start sitting more evenly on it and to leave till after Xmas to get worse an they will restuffed it. I told upholster not happy £2 k I want a perfect sofa hat I don't have to get omeo e out o in first week. Not happy with this I called DFS again and told them still unhappy they said they would send service engineer, I have had to take 2 days off for them to come and see my new sofa not happy!!! I then called trading standards who sidi cn write and reject the sofa asking for replacement or refund, I sent a letter recorded delivery stating I reject and have not taken accptance due to quality under SOGA 1979. The service manager came out yesterday and confirmed there was something wrong with the foam and ordered some more. I told him I have not taken accptance and want them to take it back and he said I can't hive to lt them fix it. I have opened a dispute with the finance company and informed them not happy with quality of of and they are contacting DFS. When we purchased sofa we were told its one of the best including the foam!! right less than a week old my mum came round and thought I had purchased a clearance/ used one. I have lost faith in DFS nd would rather hey tke bak the sofa Asti is not of a good quality at all. Wht can I do? Am I being unreasonable? I m now being old cant reject as we signed or it?!! Surely this cannot be right. Help please

Good morning everybody Hope you are all well and your usual fabulous selves In May 2011 I purchased a suite from CSL and it has ripped at the back of the chair, underneath the place where you put your back so its hidden, i rang the Castelan people and they sent out an assessor who said it was manufacturing fault, I contact CSL and they sent out an service manager who has said it is not a manufacturing fault but its accidental damage. Please note I have no idea how the damaged happened, because you can't see it!!! SO - I have a letter from CSL and another from Castelan both saying the exact opposite!!!! What to do? Its confused me!!!!

Hi, Apologies if any of this has been covered before - I am new to the site. I bought a couple of leather sofas from Argos (Argos Store Card) approximately 2 years ago. Unfortunately, one of the sofas started showing signs of degradation a couple of months ago. The damage has slowly become worse, and now I am left with the sofa being sunk in the middle, to the point where I am sitting on the wood underneath. Due to the sofa being 2 years old, I was unsure if I could do anything about it. However, one of my friends told me that it would be reasonable to expect the sofa to last longer than 2 years, and that I may have a case under the Supply of Goods Act.? I was wondering if anyone else has had similar problems, and could kindly offer me some advice? Thank you

Does anyone want to share their issues with Brian James Furnishings in Cannock, Staffordshire? Tested the water at the store last June and bought a great chair and was very pleased with customer service. I know the store had bad press with the ex-Director banned from setting up a company for a few years so I figured I would risk it for a biscuit. Bought a sofa bed in January this year and I'm now in dispute with the company. Occasional piece of furniture not sat on often and the seat cushions have proved to be unsupportive and give me a bad back because they sink into the frame. When tested in shop was great and I went back on 2 separate occasions and tried it for over 30 minutes each time. This sofa seems to lack the support of the one in the showroom. Anyway keeping a long story short Brian James sent out their delivery guy (who they call the inspector) and after a brief inspection he agreed with me there was a lot of give in the cushions. Turns out when he got back to the office his story had changed. He couldn't give me anything in writing when asked at the time. Brian James staff really defensive from day one of complaint and appalling customer service. Had to beg for the first inspection to get some help with the cushions. Anyway, they insisted on doing a 2nd inspection after virtually calling me a liar and the sales manager stood in my living room and told me that "this sofa bed is not made to be comfortable". I take this as an admission the sofa is not fit for its purpose and have written letters to the Director requesting a refund. Also the manager, took 10 minutes (much to his embarrassment) to fix the mechanical bed frame as it failed to spring out. Possibly caused by the weight of sitting on the sofa. It does make a fair old squeak when you sit on it and get up. The sales manager told me springs are designed to squeak and should be expected in all furniture bought from their store. I' m also checking out a possible section 75 claim with credit card provider at the moment. Has anyone else had dodgy after sales care with Brian James and wants to get in touch? Maybe together we can be stronger?

Hi I had a sofa delivery date for last saturday after waiting 14 weeks. Delivery men unloaded it and hallfway through putting it together I noticed a spilt in the leather back cushion. I pointed this out to them and told them I wasn't signing for it and to put it back on the truck. They tried telling me that as it was a saturday they couldn't leave me without something to sit on even though my old sofa was still there! Eventually they reloaded the truck but 5 minutes later knocked my door and informed me that the store manager insisted I take the sofa. Again I refused and off they went. within minutes the store manager phone me and asked what the problem was and I explained it was damaged, he said I should have taken the sofa and he would have come to my house to inspect the damage himself as that was the store policy. I told him I didn't want to sign for damaged goods but he then pretty much suggested it was my fault and that he was going to look at the sofa himself on monday and contact me if he thought it was a manufacturing problem or not! Tonight I received a phone call from the store, (not the store manager) who said they would send out the damaged sofa for me to use whilst they reorder another as it will take another 12-14 weeks. Do I have to accept this as I really dont want anything to do with this company any longer? any advice would be helpful x

Good Morning This is my first post so please bear with me. Basicaly we purchased a three seater and a two seater sofa and foot stool from Sofaitalia an online company that was in process of opening a store in Stockton on tees we orderd from the store and took delivery end March 2010. the 2 seater sofa cost £950 . We also purchased a staingard cover for £240. The suite wasnt used between April 2011 and Dec 11 due to house move . We noticed about three weeks ago that one of the back cushions at the head neck height the colour has faded right to base leather ( sold as full grain semi aniline) we contacted staingard who inspected and informed no action as its wear and tear and colour fade is not covered . I contacted Sofaitalia who agree with Staingard. However I do not believe under the SOGA that a sofa of this quality and price should only last less than three years with light domestic use there are only three of us in the family . We are far from happy I'm sending Sofaitalia a letter quoting SOGA and my precieved rights as a consumer . Can anyone help point me in the right direction of what we can expect or even if i may be expecting too much in that I would idealy like the sofa replacing at the very least a good repair. Any help or advice greatly appreciated

Hi guys, First of all, Happy New Year! I am looking at buying some sofas for my living room. I was looking at DFS sales, but then I couldn't help, but notice the horror stories of how many problems people were having with DFS's customer services and their 10 year warranty. I'm worried and need some recommendations of a whom i should buy from as i don't want a rubbish warranty that is useless when i need it. Can anyone please help or advice? Thank You

Ordered a sofa in Reading in Dec11. After 10 months, three sofas (2 badly made and one the wrong size), 2 inspections of the faulty sofas (both agreed with us), 5 days off work waiting on deliveries/collections/inspections and endless chasing of 'customer services' - we gave up and asked for a refund. Which we got. No interest on our money and the compensation offered was £30 - in LA vouchers. I rejected that and the 'customer service' person withdrew the 'offer' immediately. Rude, no empathy and rigid process. Could not care less about the customer. Emailed the Chief Executive (to ask for a view on the standard of product and customer service we experienced). Got a reply from the customer relations manager - useless. I don't think LA care about their customers. I will never use them again and I caution anyone else to expect poor product & service.

Hi Everyone I bought a Sofa and chair from Littlewoods last November, it was delivered a few days before Xmas so is less than a year old. The cushions have all frayed, and one ofthe covers has come apart where the thread has just disintegrated. The foam ont he arm of the chair has sunk so much it has a huge dent in it. The furniture has had normal wear, no kids/pets jumping on it, but it really is very poorly made. I expect it to last a few more years! I have paid off my account in full so I dont owe any money on it at all, and I wrote to Littlewoods enclosing photos on the 31st October...i havent had a response yet though. I wonder if you cuold tell me what, if any, rights I have regarding this and what I should do if i dont hear from them? I would likea refund in all honesty if i can as I do not want another one of these rubbish sofas! Thank you x

Hi, I'm posting this on behalf of a work colleague. He recently bought a sofa from a company called Sofaland (bought 13th August 2012). He got himself a nice 3 seater and 2 seater. The sofas were delivered and everything was fine. Within a few weeks the 2 seater sofa started squeaking badly. He got in touch with Sofaland and they sent out an engineer to try and repair it. He couldn't fix it and said it looked like a manufacturer design flaw and it was defective. Away the engineer went and my colleague contacted Sofaland a few days later (giving them time to get the report), they said they would get back to him. A week passed so my colleague called the store he bought the sofa from and spoke to the salesman. The salesman basically 'fobbed' him off and said somebody else was dealing with it. More phone calls happened to the store and again he was 'fobbed' off. He then contacted the company head office via email and they sent out an email with their apologies saying that an engineer needed to go and view the sofa (not sure why as the engineer had already been out!). That email was sent to my colleague back in September. To date nothing else has happened. My friend is stuck with a defective sofa and Sofaland seem to refuse to do anything about it. What is the best course of action to go down to get this resolved? Kind regards, Sploits

Afternoon all, I am posting in anticipation really of what I might expect next week when the SCS Inspector comes to inspect our sofa. I have a number of complaints about it and its quality and dont want to get fobbed off with a stupid excuse. We paid £1000 for the sofa last December on 12 months interest free and we also took out their 5 year warranty. Ironically we received a letter from Creation to settle the account before the end of next month the other day. We have the funds to do this but I am very reluctant to pay for the sofa in its current state, and dont really know where we stand. We bought the 3 seater diablo recliner in black leather. After about 2 weeks the sofa is so light than when reclined it tips up really easily which meant that the connection at the bottom of the 3 sections of sofa have all broken off. So now I dont have a 3 seater sofa, I have 3 chairs pushed together This though we could live with and did for many months. Until 2 weeks ago I lost the remote down the side of my arm and went searching. I couldnt believe it when I felt springs! What? I looked down I saw the cushioning sticking through the side of the seat I cant quite believe the material the side of these cushions are made of! Its not even cotton! As you sit on the sofa it beds the seat down forcing the material to rip through this flimsy material at the side! I checked my wife's side and it was even worse than mine. I have attached a pic to give you an idea. Not only this, where I sit the springs are very noisy and the seat has become uncomfortable. TBH its just a terribly made sofa. What options do we have? We ofcourse want and need a sofa. We dont want this one repairing.....how can they repair that? Not only this, its just not built to last evidently. I just cant see it being as easy as "Yes thats fine, come in and choose another one" but I wont pay £900 for this! Thanks in advance for any help or advice (I was going to add the pic but I cant until 10 posts sorry, I will try and make that up soon so I can include it)

Hey guys, ordered a sofa from CSL in May this year (3 seater, 2 seater and footstool), had to wait 12 weeks as we wanted a different colour from the show room model. Arrived early August, but after a few weeks we noticed the leather on one of the 3 seater seats was 'stretched'. I rang CSL who sent a technician out a few days ago who checked the padding which was fine, and was told that all leather is different and that this particular area had stretched and that there was nothing that could be done to rectify it. Safe to say, it doesn't look very nice. After only having the sofa for a few months for it to do this I and my partner are not very happy, especially when the sofa cost over £2000! What will it be like in a year or two? Are we in our rights to ask for an exchange? I've tried looking around but not found much information that's useful. Any help would be greatly appreciated. Thanks Kieron

We purchased a sofa from harvey a fairmont corner sofa costing £1099, then paid £135 for 3 years accidental damage cover, and £59 for delivery! It was ordered in june and delivered on the 04th September, we both work full time, so its sat on for 2 hours a night and not for much more at weekend, and it has gone so so out of shape it looks years old. A week after delivery this started so went to the store , cushions in hand and was told that it was definatly faulty as they one they had on display wasnt like it and had been there around a year, the store manager said he would get it sorted, a week later we went back again and was told head office need to deal with it and he would email AGAIN, and we have not heard anything, i have also sent a letter recorded delivery to them, and again nothing. Whats my next step, i tried the bank as paid with visa debit to try and get a charge back, and they said unless we can prove its faulty, by an independant report they can not help. have now emailed a few to get costs, I want it replaced filled correctly or a very substantial refund as i like my home to look nice and can see us replacing this within a year as its looking so scruffy. I can see there are lots of people with harveys problems, just wondered if anyone else can help. Oh and when we brought it we were told it was made in northern england, but infact its come from Poland, so unsure if this matters. xx thanks all. xx