Jump to content

Showing results for tags 'incorrect marking'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

Found 1 result

  1. Hello - I recently bought a sofa for 800 pounds at the DFS store. I feel I have been taken for a ride by DFS and would appreciate any guidance. Long story short, the sofa that was delivered or the one that I paid for was NOT the same size at the one that we tried in the store. When we tried the sofa, three adults were able to sit in. We tried that with my wife, my daughter and myself sitting on it. There was still some spare space due to the child sitting on it. However the one that eventually arrived was much smaller. I raised this with the store manager who pointed out that my sales contract showed a "small size". However, I went to the same corner of the store where the sofa that we tried was placed, and it had a similar size sofa now as the one that we tried i.e. the larger sized sofa (not the small that was sold to us). I am VERY certain that DFS had placed the larger size sofa in the same corner of the store that we tried and this was not marked correctly. I would have been happy to pay more for a larger size sofa. The store manager has blatantly refused to validate the size of the sofa that we sat on. In my two visits, I met two different sets sales staff who know exactly the location of the sofa that I sat on. I am sure there are some cameras or pictures of the specific sofa that will confirm the size that we were made to believe we purchased, based on the SPECIFIC location where this piece was placed in the store. The store manager says that all complaints made to DFS will go to him in any case. The sales person that we worked with called us earlier this week but did not call back. Thanks for any guidance.
×
×
  • Create New...