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Found 9 results

  1. Hi we bought a 4500 corner sofa and 2 seater in March 2017, in Jun 2017 developed spotting, long story but they sent out a furniture specialist who did a report and indicated Manufacturing defect! We confirmed to Harveys that we would like a replacement or refund and the problem was there within 6 months, they stated they will send out a repair company for cosmetic repairs - we rejected this based on the " cosmetic repairs" which may not be permanent, they can not guarantee a permanent repair and they have confirmed there is a manufacturing defect. We have written
  2. I ordered 2 x 3 seater settes and a chair from Harvey December 29th and was told delivery would be in 12 weeks. The cost was £2250. In the middle of January the shop rang me to say that they had ordered the wrong colour and the wrong material. They gave me a choice of having the suite they had ordered, cancelling with a refund of the deposit I had paid or doing a new order, we chose to do another order and after having to ask for it, shortly after, were given a reduction of £180 from the final bill which is payable just prior to delivery. We were told that the new order would be with us
  3. All we would like to say is that we will NEVER be purchasing another item of any description from Harvey's again. The reason is quite simple. We ordered a sofa on the 22nd June 2014 and we are still awaiting delivery of it, 1 week short of 4mths!! We ordered an extra piece to it and were told it would take 3mths to make/deliver which we were prepared to put up with. At the time of purchase, we stated we wanted it all delivered together. Quite a simple request, or so we thought. We were initially given a delivery date of 22nd Sep, which then changed to 25th Sep, then Oct 8th, then 16th
  4. can anyone advise me on a sofa i bought from Harvey's, and problems i am having with it, when it arrived it had some damage, but was only a plastic moulding around the switch which was repaired, i have had problems since, with this plastic moulding breaking off all the time, the arms of the sofa, you can feel the frame of the sofa under the arms, them telling me it's the design and the arms need fluffed everyday to sort this out, even when doing this you can still feel the frame, you don't have to put your arm down hard before it can hurt catching on the frame,
  5. We purchased a sofa from harvey a fairmont corner sofa costing £1099, then paid £135 for 3 years accidental damage cover, and £59 for delivery! It was ordered in june and delivered on the 04th September, we both work full time, so its sat on for 2 hours a night and not for much more at weekend, and it has gone so so out of shape it looks years old. A week after delivery this started so went to the store , cushions in hand and was told that it was definatly faulty as they one they had on display wasnt like it and had been there around a year, the store manager said he would get it sorted,
  6. Hi all, i was just looking for a bit of advice. We bought a corner suite from harveys about 9 months ago, we went for this particular one coz the woman selling it told us it was special cushion fillings that would always reshape after sitting down as we expressed our concern to her about non sprung seat cushions. After a lot of pushing, we decided to go for it, and she pushed the insurance so much saying "we could call them out everyday if we wanted to for anything". Anyway, first problem, my daughter was poorly and had a little accident on the sofa. I called the insurance co
  7. I have ordered a couch 13 Jan it is now 8 April which is the 12 weeks from when it was ordered and i was told by the rep i would receive it within 12 weeks, I am now told it will be in May, I am extremely unhappy but have been advised by the store manager that they say approx yet I was told by the rep "WITHIN 12 WEEKS". All I am asking that due to the delay my order should be cancelled and I should be refunded (Which in my opinion is fair as I have waited long enough). Also I think it is extremely bad customer service not to advise me of the delay.................................... I g
  8. Hi, 1st time user and I'd like some advice please. In Harveys Furniture Store (speke) on the 13/1/13 purchased two reclining couches from the Bel-Air range that were on a weekend offer for £1132. Paid £300 more then the required deposit to make it easy on the final payment. A couple of days later the same couches were reduced by 15%. Contacted store, who told me to ring their customer service line if they say yes then they will refund the difference. Tried ringing their customer service line but gave up after 40 Min's and put it down to experience. Imagine my surprise when 12 days later the
  9. We ordered a sofa from Harveys on Boxing Day. My wife has rung several times about it and the last couple of times they "suggested" we pay the balance for the sofa in advance as this would speed delivery up considerably. My wife rang again just now and was told they will not ship the sofa from England to Northern Ireland until the balance is paid. Is this proper? Surely once they have our money they can make us wait as long as they want before delivering (we had the same thing happen with MFI many, many moons ago and this has tainted our faith in furniture companies).
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