My mum who is a 76 year pensioner, lives on her own, has been relying on her 30 year inefficient boiler to keep her warm, had it serviced by BG under a contract from new. Every time the salesman, I mean the engineer arrives, he tells her it is now so old, parts are no longer available and you need to buy a new one. Well mum certainly cannot afford a new one, so I undertook to find out whether she is entitled to a free replacement boiler under a government scheme. After speaking with and completing an application through the Energy Saving Trust, she indeed qualified for a free replacement boiler and was told who would she prefer to have it installed by. Mum being mum said British Gas, as she has always used them and doesn't like the idea of the other big five suppliers as none of them have gas in their name. She was accepted by British Gas and given a reference number supporting her application but was told there is a shortage of surveyors in her postcode area and there will be a short delay before installation, but this will not effect her application. That was 24/02/14 and she has heard nothing since. I phoned BG today to chase things up and was told that they have now reached their allotted government funding and will not install her boiler under the scheme. I can't believe that BG have allowed this to happen, when her application was approved, awaiting installation. If I had of known about this delay I would have told her to contact one of the other suppliers, but BG assured her it was approved. The Energy Saving Trust can't comment as it was handed over by them to BG in the correct manner. I'm not sure what to do next other than ring BG Customer Relations to have rant. What do you guys think? Should I write to the CEO to complain or will I be wasting my time?

Hoping you can give me some advice please. We have been with British Gas for years. Last year I arranged a repayment plan with them to pay £40 and £30 a month for gas and electric as we are financially struggling. At the end of March this year I forgot to make the online payment. On the 10th April I asked if it would be acceptable to make the payment on the 25th April and I would be able to increase this to £50 each for the gas and electric. I was told this was not acceptable to the outstanding high balance on each account (app £800 gas £400 electric). I emailed again asking for someone to help with this but no reply. On the 24th April I received 2 letters form resolvecall (dated 25.4) demanding payment and that if no payment made a Warrant of Entry would be made to either replace meter or disconnect meter. I also have received letters from British Gas advising Notice of Disconnection. What do I do? I dont want people turning up at the house. Can I move my gas and electric supply to another company? I dont really understand how utilities work. All I know is Im really worried. It seems ludicrous that British Gas allowed me to set up this payment plan then within 2 weeks I have been cut off. Will I lose my gas and electric? Hope to hear from someone.

I've joined the club as a customer and distributor. So far, I have no complaints. Has anyone had a bad experience they want to share?

Im lost for options now and this has resulted in seeking help online as E-On are just unbelievable. I live in a small 3 bed house from the past 4 years and around 1.5 - 2 years ago my boiler starts coming up with error (E34). In the past year alone i think E-On engineer has come to resolve the issue 5/7 times. In this time the gas bill has increased. My average bills are between 200-400 per bill and there is no way we are using this much and in fact we have started using less yet the bills have increased. There is no one at home during the day time and when we all get home we put the heating on and within 10/15 min the error comes up and the boiler/gas continues to run but there is no hot water nor heating in the house. To reset the message i have to turn off the boiler and turn it on again but there again it will work for 10/15 mins and the error will come up again. Sometimes i wont notice the error and realize this when im using the water. This would result to an hour of gas usage to the property but no hot water or heating. Today, when the engineer came out i told him the same problem i have told 101 time to engineers and the customer service dept. He then advised me that the boiler is missing a part!!!! How the hell can this get missed by the previous engineers. Based on this he turn off the gas supply as it wasnt safe and i agreed with him. Once he turned the gas off he checked the gas supply to the property and to his surprise he said the the meter is still going. What can i do get someone to look into this as E-On representative say that the gas entered to the property so i have to pay for it. Why should i pay for something that i didn't use and feel that there is a problem. Can anyone help??

I am a customer of British Gas and have an online account. Recently as my existing deal was due to end I was searching their website to see what their best deal was. If you are an existing customer they give you a link to "Your Tariff Check" which shows what they call "YOUR TARIFF CHOICES". This lists a choice of just 2. First is their Standard Tariff which they call "OUR CHEAPEST DEAL" + another Fixed Price Tariff to 2016. However, if you look elsewhere on their website (not that easy to a computer novice) you can find other tariffs as well, and at least one is up to 15% cheaper than their Standard Tariff so it is not their "CHEAPEST DEAL" I phoned them to check this out and was told that there were cheaper tariffs which didn't show up on the tariff check but they didn't seem to know why that would be. I told them on the 'phone that by not showing ALL available tariffs on the tariff check link, then they were misleading existing customers into believing that they only had a choice of two. Furthermore, it was a downright lie that their Standard Tariff is their cheapest deal. I then wrote by email to ask them about this and they did admit in writing that the website is wrong and they would work to put it right but, despite several emails back and forth they have done nothing to change it so far and it is now over 3 weeks since I pointed it out to them. I also tried contacting my MP - no reply!! Channel 4 News- No Reply!! I am getting frustrated that their existing customers will be logging on and possibly signing up to what they think is the cheapest one on offer and end up paying a lot more than they need. It is a grossly misleading practice and they should be brought to book - has anyone any helpful suggestions??

What is the correct procedure for gaining a warrant to fit a pre-payment meter? Should the utility company provide you with a date and time of the warrant hearing? Received a letter informing that they would be turning up on xxxx to fir a pre-payment meter with no previous notification of applying for a warrant or nothing from the courts. Thanks

Hi We are landlords of a property and have been paying out for landlords home care with BG for a long time now. Since last year our boiler has been breaking down and just before christmas we were told by BG we need a Power Flush and a magabooster (what ever that is). We were told that if we did not get this done then any further breakdowns would cost us even though we pay monthly for our homecare cover. We received a quote from BG for just under £800. taking BG's advice and concerned about our tenant we had a power flush carried out by a 3rd party plumber which was much cheaper. This didn't resolve the boiler breaking again and this time we were told by BG that the power flush hasn't been carried out properly and we now need to replace our secondary heat exchanger which they quoted £600 for. We had the power flush carried out again and before we managed to change the heat exchanger the boiler died again this time not lighting the flame and has water leaking into the flame area. BG stressed this is due to the secondary heat exchanger needing replacing and again they do not think the power flush was done correctly. The secondary heat exchanger has now been replaced by a 3rd party due to BG's prices but when the 3rd party plumber went to fix this he noticed that a) the secondary heat exchanger was clogged up and no powerflush would have cleaned this but also that b) the primary heat exchanger is where the leak is coming from. It seems to have a hole in it. How does a heat exchanger produce a hole init?? We have done everything BG have asked for which so far has cost us time and just under £700. We are still no better off and have a tenant with no heating or hot water. We have called up BG again to get them to check the problem but are now concerned they will charge us for more bits as we did not go for their power flush. I am not sure where we stand with this as they have been telling my tenant that the parts are breaking due to the power flush which we are not convinced is the full problem. any advise would be greatful thanks

I lodged a formal, written complaint with BG on 11 February 2014, and only had some kind of response today by telephone (this was only due to me chasing it up several times since) My complaint specifically relates to a Homecare agreement that I took out with them (EnergyExtra400) and that I believe that they have never carried out an annual service fully and properly. So much so, a Corgi engineer who came out to look at the boiler last month after a reported fault, condemned it as the flue was not connected properly to the boiler and it was his professional opinion that it had never been fitted right since day one. BG attended my property and carried out all the necessary repair work and restored my heating and hot water. They say now that I agreed that by them restoring the heat and hot water meant that that brought the matter to a close. My complaint now is that no annual service carried out by BG was done so properly, so much so that the 2013 annual service showed that the carbon monoxide alarm was already fitted and subsequently tested. There was no such alarm and has never been one; indeed the work that was carried out by them this year, on the work sheet a carbon monoxide alarm was advised. The 2013 service took 20 minutes with no word from the engineer as to what he had done, even though BG say that an annual service should take "between 45 minutes and an hour" He said that all appliance flueing was safe. It clearly wasn't. Basically, do I have a case here?

Hi, A client has approached us (the advice centre I work for) claiming that British Gas are charging him merely for having a gas pipe enter his privately rented flat. The client says that, even though he has no gas appliances, no meter and no account with British Gas, the company is charging him because they say that the pipe to his property has to be maintained. The pipe is "capped". The client says he has lived there for 16 years and this is the first time BG have attempted to charge him. According to client BG told him they only introduced this in September last year. No-one in the office has ever heard of such a charge before. Can this be correct? Obviously, if true, the charge should be made to the property owner, not the tenant? Has anyone else been charged in this way? Thanks in advance for any info

How to read your Electicity or Gas Meter please choose from the following PDFs: How to Read your Electricity Meter.pdf How to Read your Gas Meter.pdf Before Printing the PDF TIP If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following: Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out). Note: This will save you Ink & Paper

Hi ya Coggers I'm looking for some advice regarding a gas bill. To my amazement there is a 400% increase over a 6 months period. I have tried to get B.G. to cooperate with me but to be honest, this will only so far with me if they themselves don't return the compliments including return of phone calls. I then notice the later part of last year that they increase the D/D to compensate the difference. There was 2 payments taken from my bank account without at any time of notice, which came to a total of over £300. Lucky I had much funds in the acc. at the time, if not I would had occurred charges for 1st time ever. Now since b4 Xmas this has seriously effected my credit score which is effecting my business. When it comes to finance I am very punctual but I fully refuse to pay a bill I don't recognize especially to those that don't show any courtesy. So if there is anyone with similar knowledge as this I would be immensely grateful for advice.

I’m hoping someone is able to help me. Back in August 2010 I British Gas adviser knocked on my door and offered me savings on both my gas and electric if I was to transfer to them from Scottish power I decided to do so and settled my accounts accordingly, however after a few weeks I then had a Scottish power representative knock on my door asking why I’d left them I explained what happened when the British Gas representative came around he then went on to show my how in fact my bills would actually increase by transferring to British gas at that stage I decided I was going to transfer back to Scottish power, after a few weeks I received a letter to settled my account in October 2010 which made me now a Scottish power customer and owing no money to either company. Now this is where things become difficult. Everything was fine but then at the beginning of November 2010 I received a welcome to British Gas letter I phoned Scottish power to see why British Gas had sent me this letter and they told me British Gas had been in touch saying I’d signed back with them but I hadn't authorised any change to my supplier Scottish Power told me it was too late to stop this change from happening but what they would do was get in touch with British Gas and do another swap back to them, after speaking with Scottish Power I spoke with British Gas telling them I hadn't authorised them to take over my Gas and Electric to which they apologised and said they would investigate and get back to me. I then received a final bill from Scottish Power and I rang them and informed them what had happened and that I was coming back as I hadn't authorised the swap and they agreed to put the final bill onto the new account as I was previously paying by direct debit a nd was going back to them on a direct debit. Going back to British gas I have never heard anything from them regarding this matter and in fact I’d forgotten all about it. The problems now come because I’m after moving my mortgage I thought I’d check my credit files before I did and on it are 3 Defaults 2 from British Gas (Gas and Electric) and 1 from Scottish Power. British Gas are saying they sent me final bills to an incorrect email address and I had assumed the Scottish Power final bill had been put onto my new account as agreed and when I tried to ring them regarding this they said they had no accounts from me owing money that they were all settled, I applied to Experian to get the default removed but have just had an email from Experian saying that Scottish Power had been in touch saying I do owe the money now. Can anyone advise me if I have any rights and if I can get these defaults removed, I don't dispute that this money is owed but I do dispute that with the confusion and circumstances that I failed to make reasonable steps to sort them out. Kind regards

Hi all, British gas are trying to rip us off . We gave them an actual meter reading and they sent us a bill saying that we owed £332 we then payed £150 off the bill,they then sent us an up to date bill saying that we owed £182 then 5 days after receiving this amended bill they sent us another bill saying that we owed £277. My partner then telephoned B G to ask why we had received a bill for £277 and even they couldn't explain why and said that they would find out why and ring us back. They didn't ring us back and so my partner called back again 2 days later only to be fobbed off again saying that, that's the amount we owe and no explanation. Can anyone advise on what to do next please ?

Please PLEASE can someone offer me some advice. I have had a small business account with British Gas for over 10 years. In 2010 I received an invoice from BG for several thousand pounds saying that my bills had been estimated for several years and here was a bill for what I owed them. Up until this point I always paid the bills they sent me and un be known (yes I agree this was my fault for not reading the bills properly) I hadnt realised they were estimated The recession had hit however and I was unable to pay this HUGE bill so I contacted BG. My turnover fell to £14k! It was really bad. This took several months of backwards and forwards between us to sort out and their "Special Credit Solutions Team" allocated me my own account manager and they agreed for monthly repayments. This amount they agreed was the minimum amount they would accept and I was bullied into agreeing to repay at this amount. I wasnt asked to produce or prove my zero income and my lack of work. These payments started, but then I stumbled 6 months later due to lack of work and monies. I contacted my account manager who said not to worry they would sort it and get back to me. They asked me for an up to date meter reading which I gave and they explained they would sort it. This didnt happen. I then received a notice of disconnection and called BG again. They repeatably said "Dont Worry" ignore the letter and they would sort it. Next I find that they have a Warrant, entered my premises at 5:00pm on a Friday evening, changed the locks and left me with a note to contact for new keys and another bill. This contact number went through to an telephone number that was unmanned. As we had work to carry out over that weekend we called a locksmith who changed our locks so that we could then gain access. I called BG on the Monday morning discussed this and the ongoing issue with their Warrant Dept who said that they would speak to "Special Credit Solutions Team" and get back to me. I was asked if I would like to file a complaint and I said yes and was given a Reference number for the complaint. I was told the complaint procedure could take up to 8 weeks for me to get a response but in the meantime they would get the Special Solutions Team to contact me and sort it out. I outlined that I was told to ignore the letter to disconnect my gas and that my account manager said they would sort it and get back to me. I also explain to the Warrant Dept that I have queeried if my meter was faulty because the offices were unmanned and had been for several years. There were no staff present on site and I was not happy with why my meter readings were this amount when I had not been working there at all. I asked if my meter could be looked at. I was told they would have to check to see where the meter was and that were not sure if they still had it. Nothing happened and I heard nothing. I called again at the beginning of May and the Warrant team said they would get my account manager to contact me and sort this out. Again I heard nothing A month later I email them and am told "I will look into this for you and reply as soon as I can. It is in the hands of a manager, please be reassured that we are dealing with your account." And again I still hear nothing. Then I receive a letter and several answerphone messages from a debt collection agency threatening me and then two weeks later I've received a formal demand for payment. By now another £500 has been added as administration fees! So, I'm writing to ask what I should do. As far as I'm concerned I filed a complaint with BG. I've had no response. I've had no letters, email, or telephone calls from them. They then appear to have passed this over for collection, even though I am told that this was being sorted by their Special Credit Solutions Team. Can I contact the Ombusman about this case, or do I file another complaint with BG? I need to get this sorted as we have no gas on the premises. (This happened back in April) I would like my meter testing but they dont know if they still have it, and havent let me know when they said they would. Look forward to some advice PLEASE

just a bit confused at the moment, my mother recently put £10 of credit onto our gas meter and usually we get about £3.50 of credit and the £6 emergency is paid back.. but this time round we got the £3.50~ of credit but the LCD states "emergency credit used" when it had just been repaid, this is the first time it's happened.. does anyone have a clue why it won't allow us to use emergency credit? cheers

I am in the process of buying a business. The current owner (the seller) has allowed me to begin trading at the business until the paperwork has been complete. I have been there for a month and the lease is nearly complete A company named Face 2 Face (authorized officers of British Gas) have issued me with a warrant notification stating they will be applying for a warrant to enter the business and disconnecting the supply. They have given me details on where the court is etc and the time of hearing. Is there any way I can stop this from happening? I'm currently in the business, waiting for the lease to be finalized. The current owner owes British Gas money but I will be the new owner of the business soon. Any help on this would be greatly appreciated

I've had a final bill from Sainsburys Energy (Dual Fuel) as I've changed provider and the amount they are asking for are ludicrous. I had a bill on the 19 Dec 13, then 09 Jan and finally 10 Jan 14. They say I owe them just over £330 for approx 40 odd days gas and electricity. Has anyone else had this type of problem, I was planning on ringing customer services tomorrow for a full breakdown of everything paid and usage etc before any money gets paid to them. If I'd have known it was going to be so much hard work changing supplier I wouldn't have bothered. I'm sure it was a lot less painless the last time I changed suppliers. Ta PM

Hi Guys I'm looking for a bit of advice and I hope someone out there will be able to help me. Here goes with my story: I moved into a rented Housing Association flat 3 years ago, the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me. My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit, I filled in the online form to say I was moving and provided my new address etc. I received various communications saying my account was almost up and running etc. A few month had passed and I noticed my direct debit had stopped coming out my bank. I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat. To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number, I have even sent them pictures of the meter but to no avail. At one point I was told I had 2 meters registered, then I was told it was Southern Electric so tried them but they say its not them and so it continues. the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it. Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection and if I didn't get back to them within seven days they would gain entry to my property. I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country. I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail. I was told to contact them when I came back to arrange a date. When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh.. After looking online I found a number to call about who my gas supplier was and phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number. Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere. I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not, nobody turned up on the day of the inspection which was a Saturday between 8 - 12. I got back in contact again to let them know nobody turned up. I work in the TV industry so its not easy for me to get time off work. I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up. I chased again for another appointment, which was yesterday and eventually someone did turn up. The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have, he called and gave someone the number and said he would wait in his van and come and let me know when they call him back. He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this. He said someone must have got it swapped at some point over the years. Great I though finally getting somewhere. Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter. When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant. Its a bill for the inspection of £244.10 "The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found. You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote - footnote says "METER INTERFERENCE" "We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion." "However, we will be carrying out a check on the condition of the metering and associated equipment at a future date and if we find that it has been tampered with the supply with be disconnected. This will be done irrespective of your circumstances and any inconvenience which might result" The bill reads: Cost associated with inspection carried out on 20/12/13 Total Cost £244.10 Balance added to account £244.10 this advise is for cost incurred only The gas charges will be considered later and a bill will be issued if appropriate. Help where do I start with all this? I've never touched the meter it was already there when I moved in, I've got a dry meter but from what I gather from the inspection I should have a prepayment. Where do I stand with this? I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering they failed to turn up for 2 of the appointments. I've still got most of my emails to Scottish Gas with the pictures I sent them. Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now. How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter. the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet. Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where. Any help much appreciated.

Please can someone help us? We are sick of BG and their letters/emails saying we have cancelled our payment plan with them when we have not. We are in arrears on both Gas and Electric since Pete ( Bobcat ) lost his job and have never caught up so we pay them £15 every 2 weeks for gas and £15 for electric, never miss a payment, have got receipts but they keep saying we have cancelled the plan! The latest sage is they are now demanding we pay £36 on both every two weeks. The told us that as long as we did not miss any payments that we would not get any more letters or email demanding payment but they keep sending them. had one today from a Annette Hardcastle. We just can not afford any more even though Pete is now working he is on low wage and we get no benefits at all. We are sick of this and do not know where to turn as we have not missed a payment, we only ever write or email them not phone, please if anyone can help it would be much appreciated Sorry for being so long Sandy ( Bob cat's o/h )

Hi my mother in law is in her late 70's and has poor health including serious heart problems. British gas keep ringing her as they say she is in debt with her gas bill - she owes them about £250. They are insisting that she pay £85 every two weeks and it must be on a friday or she is classes as breaking the agreement - They even threatened to fit a card meter even though she has limited mobility and cannot get to the outside meter easily to put credit on. She refused a card meter but struggles to pay the payments as demanded by them. She then told me she has overpaid her electricity by OVER £300!!! She has asked them to clear the gas bill from her electricity overpayment and they refused. How can they say she in debt with them when they owe her money. She keeps trying to phone them up but after waiting over 20 minutes she gives up. I have suggested that she waits till they phone her next time and ask again that the gas balance be cleared by the electricity overpayment but she is scared that they will fit a card meter. Where does she stand and did I give her the correct advice?

Hello again guys, I now have another problem with a different company and as you can guess from the title it is British Gas. I came home from work today to find a letter addressed to me from British Gas and I thought that was odd as I only have gas and it is a card meter. I thought it may just be a letter informing me that they wanted to rape my wallet further. How wrong was I, it was a letter stating I owe them £516.62, I have no idea were this figure came from as stated before I may use about £20 of gas every three month or so as it is only for the cooking and heating. the letter essentially says that I have fallen behind with my agreed weekly gas payments, I have NEVER had anything of the sort agreed with them and I have never owed them anything maybe the odd £5 of emergency credit but I put it back on within the next couple of days. I also noticed on the back of the letter were it showed the amount owed it also gave the date 07/03/2011 for when the meter was fitted, the meter was here well before that as it was here when I moved in and that was 01/01/2011. I have spoken to my Land Lady and she doesn't know anything about owed money from previous tenants but she will find out for me and also she also doesn't agree with the date they gave for the install as it was there when the people before me rented the place and I know who they were as they are my ex half brother and his other half and they did have money issues as we used to get a lot of debt letters but none relating to British Gas. So what would you suggest I do? I did try calling but due too my work hours I missed there opening hours and I won't be able to call till Monday. All help appreciated. Cheers

Earlier this year I changed gas provider, I switched from British Gas to Npower. British gas arranged for my meter to be read on the day I changed provider. A few days later I received a huge £300 final Bill (I barely use £30 a month). After comparing the meter reading on the bill and that of my meter, they are completley different. I called British Gas and they refused to discuss the matter as a meter reading had been taken by a qualified meter reader. They just kept trying to get me to set up a payment plan. I called Npower who wouldn't help either. I wrote to british gas explaining everything and got the same response as the telephone call. I then started getting letters and calls from Moorcroft, we have exchanged a few letters with no joy. My final letter to moorcroft included photos of my meter clearly showing the reading, to this day my meter hasn't made it up to the reading British Gas applied to my account. I also requested £50 compensation for my time, costs and stress involved in trying to prove they are wrong. I recived a letter appologising and stating they were handing back the account to their client. Now today the letters have started coming from Collect Direct (UK) I really want to sort this out but none of this is my fault, I have supplied British gas with the meter reading I supplied to Npower and from which Npower have been billing me from. I told british gas to supply a new invoice upto that reading and I will pay it but they will not reply to my letters. Is there any advice on my options?

Hi there, I was wondering if I could get some advice. I'm really clueless about this kind of thing, so I really appreciate any help/guidance given. During this whole process, I just want to inform you that I have lived in 3 properties: PROPERTY A: Removed address Resident Since: 12 2007 To 10 2008 PROPERTY B: Removed address Resident Since: 10 2008 To 01 2009 PROPERTY C: Removed address Resident Since: 01 2009 To 01 2011 On 03/12/07 I moved into property A and opened my account with British Gas for dual fuel Gas and Electricity. All went well until I moved out in October 2008. When I moved out of property A, I received my final bill which I paid. I gave British Gas my forwarding address of property B. Apparently the final bill I received in property A, was for my Gas, and my Electricity bill was not sent until after I had moved out. I never received an Electricity bill from British Gas in my new property. British Gas also only give you 24 days before they start sending nasty letters. In 13/01/11 - While at property C, I received correspondence from First Locate to say that I owed them £177. I contacted British Gas to see if this was legitimate and it was so I paid it immediately. I've just gone and checked my Experian credit report and I can see that I've had a default on my account since 26/06/2009!!! Can someone advise if this is perfectly legal? I pay all my bills on time, and I've ended up with a default?? I've had no correspondence what so ever I spoke to Customer Service and they've said there is nothing that can be done because the bill was issued and never paid, but I never received anything... All advice would be great! Kind regards Simon

Hi guys, serious help needed please for a good friend. Here is the story:- BG have passed an account of a deceased person to UMS, and UMS are now threatening Magistrates Court to break in and fit card meter. I gave BG a reading when I moved in to the house, and have been paying my account on time. All I know is that the deceased's estate was in probate for about 2 years UMS are chasing a combined electric + gas dual fuel account, but they are chasing it in my name as I just happen to have the same surname as the deceased person!! What am I to do? This is driving me mental. I am disabled, with children, and the last thing I need is someone at my door.

Hi, I ran into a problem recently. My dad took over the business 2 months ago which he renewed his contract with British Gas at a good price ( i think) but because he doesnt speak good English i was speaking on his behalf and dealt with most of the stuff. 5 days ago, Tuesday night. I received a phone call from "Someone" calimed they were calling on from British gas ( which i asked again because the first them they said it i didnt hear it properly) and they said that my dad's energy account wasnt complete when we signed the contract so they are looking for info to completely set up the account. Then they give me so many info such as the meter number, the business register number, price i was charging at etc which gave the impression they were actually British gas since i only passed that kind of info to british gas before and not to any brokers or companies. THEY KNEW I HAVE A CONTRACT When i told my dad "who" is calling and asking for "info", he said i can deal with it since i singed the contract on his behalf with british gas and i know most of the stuff. some details given to "her they asked for bank details which i hesitated and i asked for what reason, they said "just to make sure you hold a vaild bank account" which i translated back to my Dad and he thought its fine to give them it. Then i got transfer to another guy where he just talked about the terms and condition in a fast pace which i thought i am just comfiring the terms and conditions with British gas again (at that moment, i still belived i was talking to british gas) After all that, he ened with "do you have any questions" I replied "no" He went "ok, you have a good day sir" then hang up the phone. THEN, i recevied a letter from Opus energy yesterday ( Saturday) saying my dad is in contract with them now for 3 years. Which we thought we never spoke to Opus before and never heard of them which left us stare blankly at the contract thinking WHAT IS GOING ON??? then the moment clicked, it must be the phone call on tuesdat night. now we are left with 2 gas contracts and dont know what to do. Opus doesnt open for the weekend so we have to wait until monday. Can someone give me advice of what to do? I read the fourm and there were a couple of people were in the exact in position as me right now. I would like to know how can i cancelled my contract with Opus because they are charging a MUCH higher price than british gas. How many people were successful in cancelling their contract? and if i cant, what would happen? PANICKING!!