I've never done this before so please bear with me if I provide too little, or too much, information. In December my Parent's hot water cylinder sprung a leak, they had home care with British Gas so called them out. An engineer came that night to drain the tank and another engineer came the next day to do the repair. The work they completed was done, to our limited knowledge, correctly. However, the second engineer failed to store the loft ladder away properly - he failed to insert the locking pin to prevent the ladders from sliding apart. When my Father opened the loft access panel the following week, one of the ladders rapidly descended hitting him in the face before hitting the wall (damages to his person, spectacles, wall, picture,etc). My father is 82 and having had a stroke less than a year prior to this date had no intentions of going into the loft, he was opening the panel for me (as at 5'3" I couldn't reach it). I inspected the ladder and it didn't appear to have been damaged in any way, but the only way I could examine its moorings was to climb the ladder itself to look at the fitting in the loft. Unfortunately, whilst I was climbing the ladder (before I could see where the ladder was fitted) : it buckled and completely collapsed taking me with it. I landed flat on my back on the ladder - luckily I got away with only bruising, a concussion and whiplash (although it damage some items I had on my person). Originally we contacted British Gas to let them know what had happened in the hope of preventing it from happening to someone else who wouldn't be as lucky as I was (the hospital advised I was lucky not to have broken my neck). The attitude of those my Parents' spoke to at British Gas soon changed this opinion. At no point in their communication did British Gas return any telephone calls, and on top of this my Parents' were told that they could only contact the person dealing with their complaint, to whom they were only provided a mobile phone number as a point of contact (my parents are both in their 80's and although they have a mobile it is viewed as for emergencies, which left them calling from a landline at great expense). A letter was supposedly sent but was never received, even when resent (we eventually got it by email). In fact, no one paid any attention to my parents complaint until my Mother asked them what would have happened if it had been their engineer that fell, instead of me. British Gas have now referred this to their legal team, who have stated that my Father is liable for my injury's as he should have gone up the ladder to check it was safe for me to use (even though he is 82 and suffering with balance issues as a result of his stroke). They also state that there were 2 engineers present when the ladder was put away and that they stored it correctly. Firstly, there was only one engineer assigned to the job and present when the ladder was put away - two other engineers did visit the property earlier in the day to deliver parts but neither was in attendance when the ladder was stored away. Additionally, we still have the damaged loft ladder in the garage and, even in its damaged state, when the locking pin is inserted it cannot open on its own. Can anyone provide some advise on where we stand with this as it is making my Parents I'll with the worry.

Hi, I've had the unfortunate experience of having to deal with British Gas customer services since January to date. They're aggressive, ignorant, incompetent and disconnected in many ways, to the extent that their collections team are unable to view things going on with the account in the billing team. Its clear that I'm getting nowhere with them by complaining, so I've resorted to: Transferring to Ovo (Who have been brilliant so far) Spreading the word and telling everyone I know about Ovo. Most significantly though, I have raised two e-petitions on the government website to force British Gas into improving their services. One has been accepted and one has just been submitted. ----------------------------------------------------------------------------------- Energy Suppliers Service Related Charging Responsible department: Department for Energy and Climate Change I would like the government to impose a mechanism upon the Energy industry whereby a company's charges are determined by the levels of service they provide, as with the Water Industry & SIM (Service Incentive Mechanism). This would force the likes of British Gas with a 39% customer satisfaction rating (Which? 28/04/14) to concentrate on improving their services to customers. --- ******** http://epetitions.direct.gov.uk/petitions/64429 ********** --- Recently, 'British Petroleum' embarrassed our nation with their disaster in America. 'British Gas' currently have a 39% Customer Satisfaction Rating from a 'Which?' survey. I would like the government to licence the use of the name 'British' in company names to ensure that any company using it, provides a world class service that reflects traditional British qualities. Quality of service should be measurable with pre-defined parameters that companies must meet before they are allowed to use OUR good name. --- I hope you agree with these sentiments. If you do, please help and sign my petition. Also, please don't forget to confirm your entry by clicking the link in the email they send you. Best Regards, Rob

Dear All, Please I have a question regarding the behaviour of British gas, ie if they acted within the Law and if not, what can I do about it. 1) I have a debt of about £263 with British gas (£410 initially) 2) I set-up a payment plan of £50 on the 23rd of every month 3) For the month of June I didn't have the whole £50 (extra pressures) 4) I requested and GOT approval to pay £20 for that month 5) I got an email from them regarding a missed payment. 6) I raised a complaint since I contacted them before making the payment. 7) Before the complaint has been closed, they passed on my details to a Debt Collection Agency on the 23rd of July claiming they have not received any money for July. I feel they have broken the Law here but I really don't know. Please can anyone inform if they have and what I can do about it. Regards Donald

Hi, Received letter from Westcott asking me to confirm who i was. Stupidly called them and asked what it was about and they said it was British Gas bill from Nov 2012 for £180. They would not give me info until I confirmed my identity (I know, i probably shouldnt have done it in hindsight). But I have. Told them I have no idea how I owe any money and that Id contact BG directly which I did. Got cut off several times online, on the phone to BG. BG claim I owe it - they attempted to break down the bill and couldnt explain how I owed the money. I've written to both Westcott saying im not paying anything until BG clarify HOW i owe this money. Ive also written to BG asking for evidence that I owe the money. I had a BG account in the next flat I moved to ...so how they couldnt find me, i dont know? My question is what I do now? I have no paperwork from that time, I burnt it around 4 months ago. I do however have all my bank statements with regular and up to date payments to BG. I am certain I do not owe that money. Thanks all - never had any debts so its new to me!

Account with British Gas for Gas, currently in credit and have been for some time. Bill is always estimated. They want to check the meter for so called safety reasons, no problem with that. However, they come out, nobody is at home, they leave a card saying when they'll be back and then don't come back at the time they say they will, this has happened several times over the years and as the occupant is registered disabled, getting to the door sometimes can be a task and by the time they do the gas person has gone. Last week they received a letter from face2face naming them or the occupier( reminds me of InterimJustica for some reason) Letter is headed British Gas & Face2face no signature at the bottom. It gives the details of the account number and dated the last week in April It goes on URGENT: WE ARE GETTING A WARRANT TO INSPECT YOUR METER Dear Customer. We are working on behalf of BRITISH GAS British Gas is required by law to inspect your meter every so often, and your meter is due for inspection. We've made a number of attempts to gain access to your property without success. We have also written to you on several occasions asking you to make an appointment for us to enter your property and inspect your gas meter. We are now serving notice in writing of our intention to make an application for a Warrant of Entry. This is in accordance with the Rights of Entry ( Gas and Electricity Boards ) act 1954, Section 2 ( Amended 1995) from .......INSERT COURT ADDRESS HERE) You may attend this application The purpose of our court attendance will be to apply for a warrant to enter your premises so we can inspect the meter in accordance with our rights under paragraph 23(2) of schedule 2B of the gas Act 1986 You should be made aware that if we are granted the warrant we have the right to enter your property, if necessary by force. If we do have to do this we will make sure your property is secure when we leave. ---It goes on to say: If we do not hear from you the warrant will be executed within 28 days of the application' who is to say they will be granted it? All very vague. Yours Faithfully Face2face Contact L-mited Authorised Officer of British Gas ----- Ordinarily the person named on the letter (they are NOT the owner) would have made an appoinment to let BG in but as BG don't seem to stick to their info on the card stating when they are coming back but then dont...then the occupier is pretty upset they've now got the faceless wonders face2face issuing threats and are reluctant to enter into any dialogue with them given it's British Gas who they are with. The letter seems wrong on several points, maybe it's just me but its sort of unclear who is wanting to enter, it quotes British Gas have to inspect your meter every so often...which im sure they do ( they dont say how often though? ) but then says 'we've made a number of attempts to gain access....but who? British Gas or face2face ? This is the first they're heard from face2face? It goes on to say they're also written? who has? face2face has not written previous from what I can gather. At the same time as this it is not clear if Face2face are authorised to check the meter? There is nothing on their website to say they're 'GasSafe' , what authority do they have? If it were me dealing with face2face I would make things as difficult for them as I could, no other letter has been received from them and the first contact and they send then above, useless articles they are. Any pointers/advice is welcome (other than to contact face2face which isnt going to happen) Thankyou!

i recently moved to a new address and a new gas and electric supplier. i had my old gas and electric which were both with british gas closed on the 10th and 11th june 2014 but final days of use were sunday 8th june 2014. i gave them the final readings and accounts were closed. However british gas have now informed me that they have made a error on the gas account. i checked it and yes they made a big error which is as follows they had billed me £0.00 for periods of 21st Feb 2014 to 23rd may 2014 bill showed a usage of £0.00 (Yes a big flat nothing) even thou there was a usage there system produced a bill showing no details at all except in the comparrison box for this year to last year it shows usage of 2171.40 kWh bill dated 28th may 2014 , no other details of unit rate , no readings , no calorific value , no standing order charges , no days usage , basically no details at all. Then my closing bill dated 11th june 2014 again shows a £0.00 usage in cost again , but shows readings , amount used , calorific rate but a cost per unit of £0.00 (Zero) and no standing charges but states days used 16 but again in comparrison box for this year to last year shows a usage of 443.14 kWh. Now my accounts were closed before they found out there error with there system. Not my error as i supplied them with meter readings that were accurate and i pay by direct/debit monthly so hardly ever check my bills just the meter reading section. Now this type of error was done on the gas account on the standard tarrif by there computer system and there fault not mine. As far as i understand it , it is there error and since my accounts were closed and final bills and balances issued they can not make me pay for there errors. Also i assume there must be 100's or 1000's of other customers on the same tarriff with the same errors so why should i be singled out and asked to pay for this error they made and others note. just because i moved house and gone to another supplier they seem to of picked up on the error and now want it all paid in one go. So some advise here please. if its there on fault and error do i need to pay. if others have the same error can they just single me out and make me pay because i have left them and moved and got a new supplier. If my account already had the final readings accepted and account closed can they legally make a change to bills dating back to 21st feb 2014 when its now june 2014 and accounts already closed and force me to pay for there error.

Hi, A client has approached us (the advice centre I work for) claiming that British Gas are charging him merely for having a gas pipe enter his privately rented flat. The client says that, even though he has no gas appliances, no meter and no account with British Gas, the company is charging him because they say that the pipe to his property has to be maintained. The pipe is "capped". The client says he has lived there for 16 years and this is the first time BG have attempted to charge him. According to client BG told him they only introduced this in September last year. No-one in the office has ever heard of such a charge before. Can this be correct? Obviously, if true, the charge should be made to the property owner, not the tenant? Has anyone else been charged in this way? Thanks in advance for any info

I recently checked my credit file and was suprised to see that on there appeared a British Gas account - dating back to 2010 - i have only recently moved out of home so knew that this couldnt have been set up by me! I lived at the property in question at the time but lived with my mum and her then boyfriend - i was over 18 so was named on the rental agreement but was unemployed so made no financial contributions whilst we lived there. I received a letter from British Gas at the end of last week at my current house - addressed to my mums now ex boyfriend - I spoke with British Gas this morning and they said that the account for some reason had been amended - from my mums ex boyfriends name to mine! - they say they dont have any other details for me at all on the account DOB etc I explained that it is my mums ex boyfriend that the account should be in and they are saying that they cant just change the name - and i that i have to get him to ring them and take accountability for the debt which is over £700 - which obviously he isnt going to do!! They have have also said that i could prove that i wasnt financially accountable at this time by providing a rental agreement but obviously as i was over 18 at the time i will appear on it! Any advice greatly appreciated!

Hello, I have been fighting a long running battle with British gas since last year. To cut a long story short this is the series of events leading up to now. 1. I moved into a property in Jan 2013 and a meter reading was given by the landlord to British Gas 2. British Gas send me an estimated bill between Jan and March of 2940.00 kwh. I know this this is stupidly high as I lived in a modern studio flat on my own and the electric heating was out of action for this time (the flat was warm with out it anyway) 3. I queried this bill and explained I lived in a massive block of flats and I have no access to the meter so could they send someone, British gas said they would send someone round. They didn't. I carried on trying to request a meter reading every other week until the next bill came. 4. The next bill came where they estimated 2245 kwh an hour for the time between March and July, I carried on requesting a meter reading (this time in writing), British Gas said they would sort it out, they didn't. 5. I moved out on the 16th of August and they sent me a final bill for 13 days that was 319 kwh which was also an estimate! So now they have sent a debt collector after me and even though I know the landlord has sent them a final reading for me they refuse to produce me a final bill that isn't an estimate. I am not sure what I can do to force British Gas to re-evaluate my account? Thanks Webmonkie

In the past few months I've been receiving letters from a company called Past Due Credit Solutions, in relation to an old debt with British Gas. The default date was 21/02/2008 and there has been no contact till recently; during this time I have made no offer to pay and haven't even acknowledge the debt. I recently sent them a letter regarding the alleged debt now being statute barred, the content of which was suggested to me by a very helpful CAG forum member, and which has done the trick with other old debts. Past Due Credit Solutions have just written back and stated that 'the account is still within the 6 years collection period and can still be pursued for payment' The account will be held for 28 days for a response to this letter'. That confuses me, as I'm in Scotland, they're in Scotland, so I assumed the 5 year time-frame would apply in this case? I'm not sure if they're just chancing their arm, or if that's a genuine mistake. I realise that it's now very close to the 6 year mark anyway.. .and if they've put a 28 day hold on this, that would take it to just about to the day of the 6 year period. I've drafted another letter reiterating that it's 5 years in Scotland, and asking them to cease and desist (all the while clearly stating that I'm not acknowledging the debt). But... .if they ignore this letter... can I assume that once it hits the 21st February 2014, that the matter will then be dropped once and for all? I always feel that my posts don't make much sense, and are a bit disjointed and rambling, so I hope all of this makes some kind of sense to someone out there lol

Hi to cut a long story short, i broke up with my partner, he moved out, i thought he was paying the gas and electric and he hasn't. i wake up to British Gas forcing entry in to my home to replace the gas and electric meters after none payment of the bill which is around the £1,000 mark! :/ My landlady drove past as they were fitting the meters outside and contacted me to ask what was going on. I told her and she has threatened to evict me unless i get the original meter put back immediately! My question is, can British Gas replace the meters if I dont own the property? Is there any way to get them to put them back? I cant afford to pay the full amount right now, but could pay a few hundred pounds off it. Any advice? x

Hello all, I hope I've posted this in the right place. I need some advice/general pointers on an issue a friend is having. He's Autistic (Aspergers syndrome) and has been a BG customer since May 2010. So it's a rather long story but I shall try to give the key points as best I can, if more info is required then I'll be happy to fill in the blanks best I can. He switched over to BG on to a 'web saver' price plan on moving into the property. Web saver offered online billing, energy monitor, was slightly cheaper deal than his current supplier. All seamed well he received the usual welcome letters and confirmation of switch over. However two weeks later he received a phone call from BG stating that they could not be placed of this 'web saver' tariff dual to the type of electric meter - it's a dual read Day/night meter. So was being placed on their standard tariff. Energy monitor was never received and his online account was deactivated. (Now I fail to understand why this wasn't noticed at sign up and I think it a bit dodgy that they waited until after the switch to tell me, but there we are.) In September 2010 he received 'notice of disconnection' letters and demands on payment for electricity used. However he hadn't received any bills for electricity use. He paid and told BG that he hadn't had a bill they claim they had sent one. He thought it might have been his mistake. January 2011 another notice of disconnection followed by multiple calls, actually and excessive amount of calls, from the BG collections debt. Again he had not received a bill. Outstanding balance was paid and and a complaint was made to BG by his mental health worker who explained that he has Aspergers and letters of disconnection and the like can and is causing worry. Yet again no bills and the threats of action moved on to visits from debt collectors, Richburns visited 4 times, B.C.W visited 3 times and Power2contact sent 3 letters and may have visited once. This was all in the space of a month. This course of action has continued. Attempts to switch have failed due to blocks being placed on his account. This repeated, No bills but Notices of disconnection, applications for warrants of entry, calls from BG collections. Complaints were ignored. This all came to a head in January this year when during a compliant to BG they admitted the reason that no bills had been sent is was due to his account being set to paperless billing. This is an after affect of the cancelled web saver plan. He was assured that this was now corrected and he would be placed on a cheaper tariff and would be set to paper billing. September 29 (2013) he received yet another notice of disconnection. His mental health workers stepped in and spoke with BG on his behalf. To find he was still on paperless billing and still on the standard tariff. All the stress of calls from BG collections debt, threats of legal action, debt collectors letters and visits has taken toll and he is currently rather unwell. And is currently being seen by a mental health crisis team. BG have contributed significantly to this due to the course of action BG have taken and their failings in customer services. My question is.. where to go from here ? 3 years of complaints to BG have gotten nowhere. I'm a bit lost as to where to go next in terms of making a complaint or taking legal action (if there are grounds). Thanks in advance.

Hi, Over the last 2 years of being with British Gas on a Pay Monthly Eco 7 meter, I've noticed that the clock has moved forward by 21 minutes. The reason why I notice this time is because the eco 7 times have crept forward by 21 mins. THis ALSO includes the DST changes so has NOTHING to do with that. I called British Gas to ask about this, and asked 'Where did this mysterious 21 minutes come from'. The lady was unable to answer and basically said 'thats impossible, the meters are on a 24 hour rotation'. Anyway, she couldn't grasp the concept that some clocks run fast and on the other hand, some run slow. I've worked it out, and looking at the amount of British Gas customers, accorging to the guardian. If this were to happen to each an every one of their customers (15.7 million of them in Feb 2012) over a 2 year period, british gas would be making: This is based on 1 unit over all the customers at the Kent ME10 area tariffs. 1) Does anyone know what the allowable discrepancy is. 2) Can this be contested or brought to anyone's attention? Thanks Adridude

Hi there! I've been reading about lots of problems with British Gas and here's another! Basically, since I've moved in in August 2010 I've been trying to switch the bills from my landlords name to mine. They said at the beginning that it couldn't be done because his final bill was too big (?!) so since then, I've been trying to get him to pay his bit so we could change it over. This has been going on for a year and a half. Eventually, someone from a debt agency came round saying that I owed £440.00! I had previously made a payment of £210.00 (I will admit that I had fallen behind on paying over X-Mas) but made up for this. I immediately e-mailed British Gas who replied saying that I only had £60 left to pay. Relieved sigh! 2 days later, the man came back and I answered the door to him and explained everything, even showing him the e-mail. He apologised as British Gas had not told him about the payment and even given him the wrong amount to chase! He was fantastic, got the account changed over (so much for the final bill being too high to change it!) and a new account was opened in my name and he said that I'd receive a final bill, a little bit more than the £60. Yesterday, I got a letter with my final bill - for a total of £846. Including all the payments I've made (totalling £710) for a year and a half was seems pretty steep to me already! I've been charged for several debt visits, none of which I've received. I work at night so I'm home during the day and never ever ever received any debt visits. I check my bill and every single bill (including the one from when I moved in) is estimated. How can they possibly send me a bill when my first reading is estimated? I've e-mailed them about and they replied assuring me that the bill was correct. I've sent them an e-mail back asking how could it correct when they don't even have an accurate starting reading and waiting for a reply. I've also phoned my landlord as I'm pretty sure that he took a reading from when I moved in and told me he would phone to cancel his side of the contract. I've left a voicemail so I'm hoping he gets back to me today! I'm not sure if he's done that or not, or if British Gas truly ARE that incompetent. I'm definitely not paying this bill as I believe it to be totally wrong. They've billed me for £917 since December 2010. Now, I would be fine paying the rest of that bill (i.e. £917 - £710) as my landlord was due to pay £150.99 from the period before I moved in. That would leave me with the £60 I was originally due to pay. Is this a reasonable offer? What else can I do as I'm getting pretty nervous. I've never had any problems like this before and I can't afford to pay nearly £900. Thanks and sorry for the long story!

I had an online Dual Fuel tariff with British Gas. In July 2010 they changed it to a Standard Tariff, which is much more expensive. They "informed" me by way of a small notice on my bill. I have been on their most expensive tariff for 14 months without noticing. I feel this is deliberately intended to place people on expensive tariffs. How many people scrutinize a Fuel Bill? Especially an online one? And why not send me an email or letter if they wanted to act in good faith? I am considering small claims court or arbitration to recover the money I am out of pocket. Any advice?

Hi all, I'm new to this site but hoping someone here can help me. Earlier this year (March) I applied, unsuccessfully, to the British Gas Trust as I could not afford my gas and electricity bills and BG were threatening to cut off the supply. As part of this application I had to submit up to date meter readings which were way higher than the previous estimated bills meaning I owed more than I already couldn't afford to pay! I received emails from them on 17th July to let me know my new bills were available online which, I must admit, slipped my mind as I graduated from uni and got married the week after so had a lot going on! I have heard nothing more from BG either by post or email since then but then got a letter from Allied International Credit stating that BG had authorised them to contact me as, despite several reminders from their client, the outstanding Gas Contract bill remains unpaid and I must contact them immediately to make full payment. I have had dealings with DCA's in the past for council tax so panicked and paid £100 towards each bill online to BG (as much as I can afford right now) and have ignored the letters from the DCA. I am currently unemployed and my husband is on little more than the minimum wage, with 3 children between us to support and other mounting debts (both priority and non-priority) although not as out of hand as some people who have posted here. Any advice on how to deal with this would be most appreciated..do I continue to ignore the DCA and pay what I can direct to BG as and when I can? Thank you for any help

Hello all, i hope i get some help because im going nuts!!! So two years ago, on the previous flat i was renting i had british gas & Electricity. When i moved out i missed "Apparently" few payments. since Last year i been receiving calls from Wescot Credit services to pay the debt. I chose to ignore them because i remember not having any debt. Then i received a letter from a solicitors office sayin that wescot is willing to consider realistic options for repayment based on my personal circumstances. I emailed them, asking for the bill that states my name, my flat the bill is for and the amount i owe, as well as the dates for this amount. That was a month a go (10/03/11). I told them that i only will to contact them through emails. I received no reply whatsoever Today (7/04/11) I received a letter from ScotCall Debt collecting services with a Doorstep Collection Notice, saying that if i dont pay the debt immediately my account will be passed to their Field representatives to arrange a doorstep call. What can i do?? Shoul i email the ScotCall Debt collectors and say the same stuff i told the solicitors? (send me a bill with the amount owned etc) Please Help. Regards, Charlee

BG put our bill up from £28 on gas to £80 lst month, we owe about £350 and my husband lost his job so our income is currently £65 a week We cant afford it so rang BG to see if the DD can be reduced, the said no because of the amount and because wed cancelled the DD twice in 12 months, we havent we had the date changed but apparently it doesnt matter because we owe too much. We only pay £21 a month on electric and the bill is quite high but they are leaving the payments as that, also our meter was faulty and just had a new one, but no way to tell if we over paid on the old one apparently. Anyway theyve suggested a pre pay gas meter but ive read so many horror stories about costs, they said thats not the case any more and we would pay the same as normal customers. Can anyone give me info about having one ? thanks:-)

Hello, I've signed up to switch from BG to EDF for duel fuel, but BG have block the electicty part of the move. The account is in credit, but the have sent two letters stating that the object to switch. I called them after the first letter, and the lass couldn't understand why they put a block on it, and told me to ask EDF to re-apply, and it should go through ok. Now, got another letter today stating the same thing, managed after a few phone calls to get trhough to some one with a bit of sense, and they told me I couldn't move because I had a pre-payment meter. This is rubbish as I have a standard meter, and pay bills by DD. In fact I had a problem with BG last year not sending me a bill for 2 years, but then updating the meter (from an old wheel style to a new digi style), and at this point they though I was on a pre-payment meter (I wasn't), so they managed to find a reading from the old meter, took the final reading from the old meter and gave me an estimated bill over 12 months, and replaced the meter. So at this point they should have updated their records. Now, I've paid off the 12 months electric, and managed to get my account in to credit, and my websaver deal has come to an end, but they object to the move as they think I am on a pre-payment meter. I am fuming, and I just want to get rid of them for good. Cheers, RM.

Hello all, I have an interesting email here from BG sent to me after I had sent photo's of my meter. It has taken six months after the problem was discovered to get to the point where dialogue has been established:- -------------------------- Thank you for your prompt email. Based on the readings and photos you have provided I have worked out and average usage between March and October of 5.59 units per day. I have used this in the calculation to work out a new start meter readings which I wish to agree with you as we have no actual reading. Working back 2 and half years to 2008 when the account opened it gives a start reading of 64560 which is a difference of 5,100 units. To put this in to more perspective at the moment we are charging you for almost 16,000 units which as you can clearly see is quite a difference and would mean a large difference in cost. If you are happy with this calculation and you wish for me to proceed with the process please let me know ASAP and I will contact the meter operators to start updating the systems. Thank you for your time. --------------------------- And the email he is replying to:- ----------- Dear xxxxxxxxx, Further to our phone conversation earlier today please find attached three photographs of my electricity meter. The file names refer to the date and time the photo's were taken. The dates and readings are:- 68486 - 31/03/10 69312 - 16/08/10 69660 - 15/10/10 The meter serial number is:- xxxxxxxxxxxxx Regards, ------------------ As far as I am aware they cannot bill me for more than a years back dated electricity. Can they actually bill me when meter readings do not seem to exist before 31/03/10. Before this, they had the wrong meter serial number associated with my account (some shop the other side of london!) Fortunately they also messed up the billing so badly that I wasn't being sent bills in this period I just got a bill one day for £2k and have been trying to sort it out ever since. So any advice on how to reply to this? Thanks in advance.