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Found 13 results

  1. Please help! I have no idea where else to turn. On 29th February 2016 I bought a Toyota Verso Excel D4D from Motorline Toyota. Since taking ownership of the car on the 10th March 2016 I have had a problem with a recurrent smell inside the car. Initially I believed this to be as a result of me following other vehicles that were emitting an acrid smell. It happened regularly enough that it became a talking point in the car with my two older children who were then aged three and four. The smell often occurred on the school run which is approximately 4 miles from home. Initia
  2. On the 1st of September i enquired about downgrading my unlimited high speed broadband to a bt basic package with a 10gb limit. They charge for every 5gb you go over. This was due to take affect on the 16th of September. 16-19th September the internet refused to work and i had to wait for it to stabilize. On the 16th of September they sent an email saying i went over the limit and it was over 300gb! For some reason, they decided that they would charge me from the 1st of September while i was still using unlimited broadband. At no point did anybody mention to me
  3. Beware BT and misleading statements! This... We'll charge you £5.60 for an extra 5GB.... actually means this... UP TO 5GB, not a total of 5GB! They will then give you some gobbledegook about offering you a "better" package deal on your Broadband just to get you to "upgrade". This is a RIP-OFF!
  4. I've seen some posts on stolen phones abroad and massive bills. Please help someone... My scenario: I had my phone stolen in Spain and some criminal gang used it to make 369 phone calls (sometimes simultaneously) to Serbian premium numbers before I was able to report it stolen. This has left me with a 6.2k bill which I received on 16 Oct (the calls were made on 27/28 Sep). Not surprisingly this freaked my out as when I reported it stolen the rep told me that there was no suspicious activity on the account. I immediately called Vodafone and the rep I spoke to advised t
  5. [ATTACH=CONFIG]49574[/ATTACH]Sorry if this is a bit of a jumble, I have tried to rush and write it. Our phones are on tonight’s bar list, unless we pay the bill, so I have until tonight to make a decision on this... We have a business contract with o2, and have had since 2010. At the moment we have 22 lines. In April/ May last year we received two huge bills, of over £3000 each, our normal bills are around £700. Looking into these we could found that the large charges were for “data” and had been incurred by only one number on our business contract. £3048.10 on the first bill
  6. Hello all. I am on Primus broadband (20 gb per month) and for July and August have suddenly been landed with an excess broadband usage charge of£23.33 for July and £33.33 for August, which is payable at the end of the month. That much has not been used by the family - we use mainly for email/skype/whatsapp and will stream around 2.5/3hrs standard video per week. No p2p software, illegal downloads, no dodgy software installed - we have an eight year old son who does not have a computer in his room and his usage whenever he goes online is monitered. I have called primus and they insist tha
  7. OK, so we all get water bills but here is my question.... On my bills I notice that the wastewater volume is the same as the usage volume, ie Thames Water are saying that they process the same volume of wastewater as the water I take form them !! This can't be correct, how can I flush or put down the sink the same amount of water that I take ? Sure when you have a cup of tea you pee but is it the same and what about when boiling water for cooking and the steam that comes off ?, what about when I use my jet wash to clean the car and the water goes into the drive ?, When you hand
  8. Hi You may have noticed, I have another thread running at the moment, although in relation to an Orange UK matter, it is totally unrelated to this matter. (other thread relates to Mobile Contract Ts&Cs - this relates to Orange USB Dongle Broadband/Data Usage - costs!). So to begin, I have an Orange USB Dongle, on Contract - costing approx. £5 per month, for 500MB Data. I have had this for approx. 2 years, most of the time - forgotton about, sitting in a drawer for emergencies. Recent dispute/negotiations with Virgin Media, who provide me with Telephone/TV/Broadband - had meant
  9. Hi Guys, Really looking for some advice here please: Let me start from the top: I stay in a 2 bed flat, all electric. we are very energy wary so everything not needed is off. We also do NOT ever use the storage heaters as the heat from below warms the flat just fine! Last year I was on the £53 per month tarrif by direct debit and all was fine. This year I have been increased to a £74 pound tarriff. This seemed very high for nothing running. So now to today - I'm now paying £125 per month as i'm now over £400 quid in DEBT to them for using, yes you've got it, very little electric
  10. So I've just got my final bill from british gas. My DD was set at £55 for electric and gas (suspiciously low right??) but with two people working full time in a tiny two bed I gave them the benefit of the doubt. I phoned up every month and provided meter readings and was told "ok that is very similar to our estimated so we don't need to update it" Then wham, Final bill for £1092.14!!!! Ive asked for a full breakdown of charges, payments and meter readings because when you close an account you cant access that information on your online account anymore. I can see the st
  11. Hi my friend regularly sends over 6k sms from his mobile phone. Today he has received a letter from the head of consumer marketing that they will close his account due to excessive usage which goes against the terms and condition? he has not received any prior warnings regarding this matter and regularly sends sms within that region. He has no issues with any payment, he is baffled that the letter has turned up out of the blues. Can the operator do that without any warning? what rights to this customer have in a situation like this? kind regards
  12. Hi I recently switched supplier from Eon to another company. I received a call from Eon retention dept to ask why - ive moved to a capped deal and also because their monthly DD has now gone up to £270 (combined) and I cant pay that! Their rep was very helpful. She said my usage is enoromous and made the assumption that I lived with loads of people. She said that last year I used nearly twice the average household amount of gas. I asked her what I had used during the summer and she said 18000, which is half the average annual household useage. This set the alarm bells off for me. I h
  13. Hi, hopefully a quick and easy question... As part of my work I am required to email documents to my office on a daily basis using my own internet connection. As such I am allowed to claim a fixed sum of £7 from the comapny as reimbusement. This pays part of my monthly internet bill. However, the company have now declared this to HMRC and it is being treated as a benefit in kind. Is this right? Surely if the company is paying only a percentage, they are only paying for their access to my connection? Thanks!
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