On the 1st of September i enquired about downgrading my unlimited high speed broadband to a bt basic package with a 10gb limit. They charge for every 5gb you go over.
This was due to take affect on the 16th of September.
16-19th September the internet refused to work and i had to wait for it to stabilize.
On the 16th of September they sent an email saying i went over the limit and it was over 300gb!
For some reason, they decided that they would charge me from the 1st of September while i was still using unlimited broadband.
At no point did anybody mention to me they would be monitoring the usage while i was still using unlimited, i phoned them up and they said i will have to pay the usage charges, at the moment i absolutely refuse to pay as it would end up costing over £350
Where do i stand??