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robbond55

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About robbond55

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. Thank you for the replies. One point Barracad is that the head office switchboard went through to the correspondence department as they were the ones who sent me the letters and so I asked to speak to the people whose names were on them. It was the switchboard operator who said she would go through to the correspondence department to try and find the persons who had sent them, but came back after a few minutes of me being on hold and said that the she spoke to the department who had told her that they had nobody of those names working there. Therefore the department who issued the letters were unable/unwilling to identify who had sent the letters to me so I could not be able to liase with them. Using psuedonyms is acceptable to me as I appreciate the implications for the staff as long as there was a real person behind the name, not a made up non existant computer generated letter with a made up name to correspond with customers. I went through the head office switchboard as I thought I would try another route as the whole issue had gone to far with EE and I thought I would try and speak direct to the people who had sent me the letters after getting p***sed off never once receiving a call back and being on hold for ages and no response to any other communications I had sent previously. I thought an LBA would stir them and thought now their correspondence department had replied I had started to get somewhere with them but alas, more lies, smoke and mirrors from the most incompetent of the incompetent (alongside Post Office Homephone and Broadband/Openreach) so I appreciate all feedback here and will be interested in all replies. Many, many regards Rob
  5. Hello. I have a long ongoing battle with EE which I have issued a small claims action for. To cut a long story short, I only got a response from them after calls, Emails, letters sent recorded, Email to CEO and finally an LBA. That worked and I got two letters from the correspondence department. The trouble was when I spoke to their head office switchboard the lady I spoke to was quite embarressed as she went through to the department with the two names that were on the letters, but came back and told me that no one of those names worked in that department! I have been searching around and I have come across a couple of other people on other sites say that this is another one of EE ruses - fake people to send out generic letters to make it seem like they are taking an interest in your issue! I was trying to find out if any CAGgers have had experience with this being done by EE as I believe this is reprehensible and hopefully I will mention this during a small claims or mediation hearing (should it get that far - They sent a court bundle on the flimsiest 12 points I had come across - I ripped all their points apart which I was quite proud of!) as I know this sort of behaviour from a company is frowned upon. Companies who offer appalling service need to be taken down a peg or five! Anyway, thank you for reading this. Regards Rob
  6. Sorry I have taken a while to respond. Court issued and served - they have until the 31st of OCtober to respond so just over a week to wait. By the way, will not claim the calls unfortunately as I got all the numbers from saynoto0870 so I could get them free as geographic numbers which were all covered with my mobiles unlimited minutes. Regards Rob
  7. Thank you for the reply - I thought that as I had issued my LBA (prematurely) that would be that but I will get in contact with the ombudsman, Regards Rob
  8. Hello all. I am looking for some advice regarding the nightmare service from EE. To cut a long story short we moved home in the middle of June and needed an new broadband connection. After issues with two providers I spoke to someone from the EE customer services team who said that our line was showing as live (I thought it needed an engineer to visit) and that there is no charge for connection. I happily signed up for phone and broadband at this stage. After a week I had still not received a confirmation email about my order and phone customer services. The email address they had put down was wrong and then they told me they can get someone out in a couple of weeks as we need a new line installed and that the visit would cost me £50. I told them about the conversation about the line and they put me over to someone else who apologised and after a legnthly call I was told it would be sorted out. I asked to speak to a manager and was told that you have to wait for a manager to call back. I was promised a call back the next day. This never happened. I called back again - (remember I had no home phone and broadband so had to go out for coffees to use their hotspot) and spoke again to someone after waiting 20 minutes. Again, was told I would receive a call back and that it would be sorted. Eventually after about five days of this and around 5 hours on the phone I thought it was sorted. I got put through to someone in a specialist team who said that I have an active line, arranged a date for installation and said there was no charge as no engineer was required. I finally was happy as I thought it was solved. Next day I had a call - I needed an engineer out before I went live as there is no line and it will cost me £50. At this point I was angry and told them to forget it. I went instead with the post office - free installation of line but I was delayed by another two and a half weeks without phone and broadband. I then called to complain and was told I would received a call back. I didn't, so I emailed the customer service team (twice) and had no response. I then sent a letter and an SAR recorded delivery on 2nd August which was signed for on 5th August and I have had no response. I also emailed the CEO's office and the Customer Service Directors office. Guess what - no reply after three weeks. I wrote a Letter Before Action and have had no response after 14 days for the mis-selling under the Misrepresentation Act 1967 and for the stress and inconvenience. I have however received two letters on the 26th signed by two different individuals asking for more information like email address phone number and DOB, which I felt was a stalling tactic by them as I had given full and frank details in all my correspondence with them. Rather than writing to them I decided to phone EE head office and ask to be put through to the correspondence department. To my surprise the reference number on the letters were unknown and they have no record of the people on the letter working there!!!!!!! Unbelievable! I decided to escalate this as far as possible as not only was it mis-selling, but as I said whilst I cannot give a cost value to the time wasted I have a log of the times and length of calls from my mobile provider (which is all I had at the time - thank goodness for say no no 0870!!) but as I am disabled I can rely on my broadband a lot more for billing and banking alongside supermarket shopping. EE through their action delayed me having an active line in my home for phone and broadband. I was also told that I could have transferred from my old home phone and have kept the old number - another thing that was blatantly untrue. I am concerned though that if I have jumped the gun a bit with my LBA and should I have gone through to the ombudsman first? Any help on this would be greatly appreciated. Many regards, Rob
  9. Hello all. I am on Primus broadband (20 gb per month) and for July and August have suddenly been landed with an excess broadband usage charge of£23.33 for July and £33.33 for August, which is payable at the end of the month. That much has not been used by the family - we use mainly for email/skype/whatsapp and will stream around 2.5/3hrs standard video per week. No p2p software, illegal downloads, no dodgy software installed - we have an eight year old son who does not have a computer in his room and his usage whenever he goes online is monitered. I have called primus and they insist that it must have been our fault and usage as they cannot tell what has been used or not - however, I am annoyed as I know that our usage has not changed. Primus are a pain to get through to - I had a problem where I kept losing my internet connection for about a week for no apparent reason and they could not come up with a solution and had to wait on the phone for at least 20 minutes each time. Any advice on this would be gratefully received! Regards, Rob
  10. Hello. I think the previous post is incorrect. Under the Equality Act 2010, or the previous Disability Discrimination Act, it is all about reasonable adjustments. If the company was aware of the persons disability, and that the medical and hospital appointments are all directly linked to that persons disability, then they shjould be allowed the time off without using holiday or lieu time, or taking extra paid time off. Please bear in mind these acts are to ensure an 'equal playing field', and take into account what holiday time the person would have if they did not have a disability. Therefore, they should not have to suffer the consequence of losing time off, paid leave etc due to the fact they have a disability. Please feel free to correct me on this but I feel that this the current legisalation on this.
  11. Hello. Thanks for your replies - the court admin order was paid off in 2004 so I suppose we are on a hiding to nothing. Thought it was worth a try anyway as Yorkshire Bank appear to be one of the slippiest banks out there! Anyway, once again thanks for both of your replies.
  12. Hello. My wife had a credit card from Yorkshire Bank up until 2004 when it was cancelled and paid off via a court admin order. One thing has sprung to mind is if there was any PPI on it. I certainly would not trust Yorkshire Bank but my wife has no paperwork. We have sent off an SARto get copies of any paperwork and statements but have had it returned stating: "...and would advise you that due to the pasage of time since closure, paperwork relating to your loans are no longer available". Is this right as I have heard of people claiming PPI back from longer than six years ago but is this only when they still have active acccounts with PPI on them? Any help would be appreciated on this. Regards, Rob
  13. Thank you for your replies. I have got the FOS involved as well but have received correspondence saying that they are running around three months behind so was wanting to get this sorted quicker as it has been going on for too long
  14. Hello. I have been assisting a friend who is not very good a paperwork in sorting out his PPI claim against lloyds. There are 3 accounts - the personal loan, business loan and a credit card all with PPI. We are at the stage where they have agreed to repay but he received a letter on 1st July saying his credit card PPI repayment would be sorted by 29th July. He called at the beginning of August and was told that the letter had only just been logged and that payment would be within a week. This had not happened he called the PPI line again and was told that it will be sorted and asked to speak to a manager and was refused this but was told that someone would ring him back. This has not happened. It is now October and it has still not been refunded. The Credit Card PPI should be £10K (!) and is more than the CC balance of £7k so will nicely pay t off with a bit left over. I have done a strong letter to their complaints team but have had no response as of yet and trying to call the PPI line is nigh on impossible. My friend has been trying for the past fortnight for about half an hour at a time but has had no response, just on hold. Calling normal complaints or the switchboard has had no effect, just a reply of "that is the only number for PPI complaints" and that "no one else can help". What is the next step? Does anyone have an e-mail address for one of the directors to contact directly? Any help would be appreciated. Regards, Rob
  15. Hi there. I have a motability car which I took possession of on September 15th on the motability scheme where you pay your mobility component of DLA and get a lease car under the scheme in return. It was a Vauxhall Insignia which i got from Marshalls garage in Hamilton, Leicester. Last Monday I went to fill up the from tyre pressures at the local Sainsburys garage and filled up first the passenger side and then the drivers side. When I went to remove the air line the air gushed out of the valve - I could not put the cap back on - and the tyre quickly deflated. It looked like the valve had been pushed in. I called the RAC and the man said that the valve had actually sheared and that as I had the tyre pressure monitors on the car the valves tended to be alluminium and this one was quite brittle. He fitted the small space saving wheel on and I went off to Kwik Fit (who fit tyres on behalf of Motability) . They said that with these valves they had to be done by the main dealers and referred me back to Marshalls, the branch where i bought the car from. However, on the way there, on a country road the car started juddering violently and I stopped and had a look and the other tyre that was filled with air this morning had deflated and shredded. I called out the RAC yet again who said that the air valve had split, put the car on an axle stand, put both tyres into the van and we both went off to another kwik fit, who in this case reinflated the first tyre with a temporary valve, and then had to keep the shredded tyre as they didn't have one in stock. So, that was put on, the space saver tyre was refitted and off I went. The next day I went back to Kwik fit who had fitted the other tyre with another temporary valve, and now I had both the damaged valves I went off to the dealers who were now aware of the problem and wanted to see the valves. They wanted to speak to head office and also Motability to see who could cover the cost of repair. The next day I got a call from them and was told that as it was damged they would not cover the repair - they also said that they had never heard of the problem before- and that Motability was classing this as accidental damage. To replace them it would cost me £129 plus VAT. I called motability who said that was the case but I could claim on insurance but it would still cost me £75 excess to do so and would also effect the number of claims with motability. I am annoyed at this as I beleive that as the car is under six months old then surely it is not up to me to prove that I caused the damage (which I didn't) and that the valves must have had a defect as they have broken during their intended use. I also know that the motability lease makes mention of the CCA 1974 and I would like a little advice on where to go from here. Many thanks for looking at this for me, many regards, Rob
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