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robbond55

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About robbond55

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. Thank you for the replies. One point Barracad is that the head office switchboard went through to the correspondence department as they were the ones who sent me the letters and so I asked to speak to the people whose names were on them. It was the switchboard operator who said she would go through to the correspondence department to try and find the persons who had sent them, but came back after a few minutes of me being on hold and said that the she spoke to the department who had told her that they had nobody of those names working there. Therefore the department who issued the lette
  5. Hello. I have a long ongoing battle with EE which I have issued a small claims action for. To cut a long story short, I only got a response from them after calls, Emails, letters sent recorded, Email to CEO and finally an LBA. That worked and I got two letters from the correspondence department. The trouble was when I spoke to their head office switchboard the lady I spoke to was quite embarressed as she went through to the department with the two names that were on the letters, but came back and told me that no one of those names worked in that department! I have been search
  6. Sorry I have taken a while to respond. Court issued and served - they have until the 31st of OCtober to respond so just over a week to wait. By the way, will not claim the calls unfortunately as I got all the numbers from saynoto0870 so I could get them free as geographic numbers which were all covered with my mobiles unlimited minutes. Regards Rob
  7. Thank you for the reply - I thought that as I had issued my LBA (prematurely) that would be that but I will get in contact with the ombudsman, Regards Rob
  8. Hello all. I am looking for some advice regarding the nightmare service from EE. To cut a long story short we moved home in the middle of June and needed an new broadband connection. After issues with two providers I spoke to someone from the EE customer services team who said that our line was showing as live (I thought it needed an engineer to visit) and that there is no charge for connection. I happily signed up for phone and broadband at this stage. After a week I had still not received a confirmation email about my order and phone customer services. Th
  9. Hello all. I am on Primus broadband (20 gb per month) and for July and August have suddenly been landed with an excess broadband usage charge of£23.33 for July and £33.33 for August, which is payable at the end of the month. That much has not been used by the family - we use mainly for email/skype/whatsapp and will stream around 2.5/3hrs standard video per week. No p2p software, illegal downloads, no dodgy software installed - we have an eight year old son who does not have a computer in his room and his usage whenever he goes online is monitered. I have called primus and they insist tha
  10. Hello. I think the previous post is incorrect. Under the Equality Act 2010, or the previous Disability Discrimination Act, it is all about reasonable adjustments. If the company was aware of the persons disability, and that the medical and hospital appointments are all directly linked to that persons disability, then they shjould be allowed the time off without using holiday or lieu time, or taking extra paid time off. Please bear in mind these acts are to ensure an 'equal playing field', and take into account what holiday time the person would have if they did not have a disability. There
  11. Hello. Thanks for your replies - the court admin order was paid off in 2004 so I suppose we are on a hiding to nothing. Thought it was worth a try anyway as Yorkshire Bank appear to be one of the slippiest banks out there! Anyway, once again thanks for both of your replies.
  12. Hello. My wife had a credit card from Yorkshire Bank up until 2004 when it was cancelled and paid off via a court admin order. One thing has sprung to mind is if there was any PPI on it. I certainly would not trust Yorkshire Bank but my wife has no paperwork. We have sent off an SARto get copies of any paperwork and statements but have had it returned stating: "...and would advise you that due to the pasage of time since closure, paperwork relating to your loans are no longer available". Is this right as I have heard of people claiming PPI back from longer than six years ago but is this
  13. Thank you for your replies. I have got the FOS involved as well but have received correspondence saying that they are running around three months behind so was wanting to get this sorted quicker as it has been going on for too long
  14. Hello. I have been assisting a friend who is not very good a paperwork in sorting out his PPI claim against lloyds. There are 3 accounts - the personal loan, business loan and a credit card all with PPI. We are at the stage where they have agreed to repay but he received a letter on 1st July saying his credit card PPI repayment would be sorted by 29th July. He called at the beginning of August and was told that the letter had only just been logged and that payment would be within a week. This had not happened he called the PPI line again and was told that it will b
  15. Hi there. I have a motability car which I took possession of on September 15th on the motability scheme where you pay your mobility component of DLA and get a lease car under the scheme in return. It was a Vauxhall Insignia which i got from Marshalls garage in Hamilton, Leicester. Last Monday I went to fill up the from tyre pressures at the local Sainsburys garage and filled up first the passenger side and then the drivers side. When I went to remove the air line the air gushed out of the valve - I could not put the cap back on - and the tyre quickly deflated. It looked like the valve h
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