I have a phone line and calls from this Carrier Pre-Select (but thankfully no broadband).
It was first class for 4+ years under original Primus Telecoms but in Nov 2010 was taken over by NewCall Telecoms and has gone severely downhill.
(aside) This was the company that was touted by the Daily Heil in 2011 for bringing its call centre back from Mumbai to Burnley because they could employ people there more cheaply, on minimum pay rates, than the Indian staff.
As far as I am concerned no 'contract' exists as it was a continuation of a service I first subscribed to in 2006 with Primus.
However, within the past week I have been unable to make any outgoing calls. Dialling out brings the standard BT response " sorry, your call has not been accepted"
This is actually being increasingly widely reported across UK in other consumer forums.
Added to that, all their service and business lines are NEVER answered. (Dial-in is cut off after 1hour 30 mins waiting) Many have tried, no success yet reported.
Their 'on-line chat' permanently reports the office is closed.
Their web pages are still up, but you can't get a 'human' response to anything.
All emails are only given an auto-response.
(now I know what you are thinking, 'cos I'm thinking it too)
So now the legal bit:
I have instructed my credit card provider to suspend all further recurring transactions as it was being paid by CC continuous payment authority. My thought is that should NewCall reinstate and make good their service I will resort to payment upon billing (or e-billing)
Ought I to officially inform them, given that they now appear to be completely incommunicado, of my actions in suspending their auto payment method, to avoid future repercussions?
(prepare for more posters on this company)