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Showing results for tags 'newcall'.
Folks - a little advise please... I've signed up to a phone+broadband package with Newcall (previouslly primus saver) back in November 2012. I think it was done through quidco and the deal was £13.99 a month for 12 months. At the time it was fantastic value, especially as that was a second line and the broadband was just a freebie! Fast forward to present time, we've had 2 outages on this line and I called Newcall last week to lodge a ticket and get it resolved. As part of the support call I also noticed I couldn't login to their online account site and asked for my password to be r
Anyone else had issues with this firm? Prior to Dec 12 I would receive emails from Newcall Primus telecom notifying me of my bill for phone/broadband. The DD would be taken 2 weeks later. Something changed in December and the "Primus" name was dropped. I no longer get email alerts to view my bill before the DD is taken. Also they have started taking the DD on the 1st of the month instead of the 14th. And now they have taken the March payment on 27th Feb. Which means they have taken 2 direct debits in Feb. Also, I have been charged for going over my broadband limit. They did not
I have a phone line and calls from this Carrier Pre-Select (but thankfully no broadband). It was first class for 4+ years under original Primus Telecoms but in Nov 2010 was taken over by NewCall Telecoms and has gone severely downhill. (aside) This was the company that was touted by the Daily Heil in 2011 for bringing its call centre back from Mumbai to Burnley because they could employ people there more cheaply, on minimum pay rates, than the Indian staff. As far as I am concerned no 'contract' exists as it was a continuation of a service I first subscribed to in 2006 with Primus