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  1. 'm having an ongoing fault with o2 in that the mast is down! I first reported this issue on the 5th October. Since then, I've had further updates on ; 12th October 18th October 25th October 1st November 14th November 28th November 12th December 10th January 23rd January All these updates state that they are still looking into the issue and will be in touch soon. I was told to get back in touch today for an update and it's now going to be continuing for an unspecified amount of time I have had my airtime credited for this month however complaints are unwilling
  2. I took out an O2 Refresh contract in July. The SIM was never used. I was out of the country in a remote part of the world (I am now back in the UK). I tried to cancel and pay off the contract over the internet/live chat, but this was refused and they told me I had to call them. I called them on three occasions to do this (which was quite problematic due to my location), the outcome was instance 1 my card was declined and then they told me they couldn't retry the payment with a different card because their systems only allow a payment attempt by ANY card once per da
  3. I have tried to upgrade my 02 mobile since last Sunday evening on live chat Got all the way through to payment and all was well then a screen popped up saying there was an error. I have went through this time and time again, and spent literally hours on the live chat, the phone, called at the shop, messaged on Facebook. Paid several times more, and was assured that no payment would come out of my account, tried to complete the upgrade last night, and had to do live chat with the complaint service this afternoon in work. Still no resolution, but the payment of £69.99 has come out o
  4. My daughter asked O2 for an early upgrade which they agreed and and said she had to pay £100.00 which she did... She at the time asked the live chat person 4 times within the conversation that she would like to use her police discount which was 30% of the monthly charge and 4 times he said no problem on the new contract.... When she completed and 5 mins after it was all agreed she then asked him again about the discount at which he said he COULD NOT give it to her. SHE WAS FUMING...... She has contacted customer services twice now after waiting 20 mins... They read b
  5. On Monday may 9th 2016 I tried to upgrade with Carphone warehouse to a sony Z5 compact they said it would arrive on Tuesday 10th it never did. I received the texts below on 10th of my 7.54 and 7.56 from o2 upgrading my tariff. I NEVER GOT THIS PHONE OR A 4G SIM . On weds 11th I got this email from DPD saying they couldn’t deliver the hand set (see below)…. In the meantime o2 knocked off my emails etc. on my blackberry which lasted 3 days…o2 insisted I had the handset but promised a £10 credit for the hassle. This never arrived meanwhile I have made hours of calls to o2 and Carphone wi
  6. Hi All, I've been reading through multiple threads in the hope of finding an answer to my question (and enjoying the hatred for Lowell!) but haven't found a definitive answer that fits my situation. Financial terms and matters of this nature aren't my strong point so would appreciate the most simple explanations possible (sorry!). I left the UK in December 2012 for Australia and returned in 2015. Prior to this I rarely took any forms of credit in the fear it would spiral out of control, I had a small credit card and a couple of mobile phone contracts at the time.
  7. Ok so forgive me if im stupid.. But what does that actually mean? I took out a contract in june of 2013. Where does that leave me? Does this mean im locked into it? http://www.theguardian.com/business/2014/jan/24/o2-customers-higher-prices-changed-contracts
  8. Hi guys, Going to try keep this short. in November 2014 I started looking at upgrading my phone as it was playing up. O2 couldn't offer me a suitable deal. So I moved to 3 in December 2015. When I got my PAC code and told o2 that I was moving they said any remaining monies would be taken from my account. That's what happened with my broadband account as I moved them both at the same time. Fast forward a year later I get a call from Lowell saying am I aware of a debt that's owed to o2. I told them not because I moved over a year ago and have had not contac
  9. Hopefully an O2 rep will see this and advise. My Father in Law has lost his mobile phone which had about £60 of credit on it. He went into the local O2 shop but as he is 80 years old the school leaving age assistant refused to help as FiL can't remember some of the security answers. There must be another way. H
  10. Hi, I have gotten copies of my credit files and I agree with most of what is on there. However, there is a debt which is currently owned by Lowell for a telecoms bill. The bill was for 02. I ordered a phone several years back and there was a problem with the delivery, it ended up going back to 02 and I cancelled the order as I thought the service was rubbish. I got a phone from tmobile instead. So I have just found a Lowell debt for nearly £1200 on my credit files. Can I complain to Equifax etc? As I never had the phone it would not have been used and the
  11. Hi All, Noob here with what may be the first of many questions. Apologies if it's been asked already but I can't find anything on this. I've just recently separated from my wife and I'm struggling to make all my contractual payments on all my debts. I have a few O2 refresh contracts, phone, tablet and my daughters phone. These are billed, as I'm sure you will all know, as a separate airtime and device plan. As I can't afford to pay them in full. Does anyone know what will happen if I default on the device plans but maintain the airtime plan on full payment? I'd
  12. Hello all, I took out a Mobile contract with O2 (think it was back in 2010) - then (long story short) marriage broke down, moved to another country now back. Negotiated payment terms with Lowell but now I'm out of work and not getting any money. How do I go about requesting a freeze or write off as I simply cannot pay. All the best and thanks
  13. Hey guys, I'm looking for a little bit of help with a recent mobile phone contract my sister had taken out in-store at Carphone Warehouse. My sister made enquiries over the phone to O2 regarding any deal's that would be available for the Christmas period. It was advised that she attended a store I think she got a little bit confused as she attended Carphone Warehouse instead of the O2 store, who sold her a 24 Month Contract on O2... anyway. The purchased was made prior to Christmas, after the Christmas period it was found that the phone is not suitable for her partner and at t
  14. Following being badly treated by O2 when my ex wife took out a mobile on my account without my knowledge and didn't pay the bills - I left O2 in Spring this year. I rang Customer Services, asked if my contract was now finished and payments complete so that I could port my number. This was confirmed by the Representative and the switch made. I received no further communication from O2 (despite the usual bombardment of sales and marketing messages) until I received a letter from a Debt Collection agency (Wescot) 2 weeks ago for £36. The letter contained several inaccuraci
  15. I have taken a new job and in an area where O2 have no service. Contacted O2 for advice to be told my phone was out of contract and I was told this on three separate occasions. Based on that I looked for a supplier who covered the area, found one signed up for a contract with them and contacted O2 for a PAC code at this point I was told I still had a year left on the contract, I mentioned my previous conversations to be told they made a mistake I have now been sent a termination invoice. I am reluctant to pay this as I went to another supplier based on the fact
  16. Hi all I would welcome some advice on this please. In September, I upgraded my phone with T Mobile and entered into another 18 month contract. Had a nightmare with the first handset that 2 T Mobile stores were not interested in despite quoting the usual sale of goods act etc. and me taking the handset back on the 10th day after having received it. Eventually, Customer Services on 150 relented and replaced it as a swap out the next day. I got round to reading the manual last weekend to see what exciting things I was missing out on and I decided to download some new screensav
  17. I am receiving nuisance sales calls from 02 on my mobile phone number. I have been rung up repeatedly every day sometimes twice a day and its getting a bit beyond the joke. Each time they ring I tell them where to go politely. I received yet another sales call from them again 5 minutes ago. Where can I go to stop nuisance calls on my mobile number?
  18. Hi Have received the following response from lowell to the statute barred template Thanks for your reply. We appreciate that the last payment towards account ***1*** may have been more than six years ago but this debt did not become fully due and payable until O2 (UK) Ltd issued a Default Notice, which you did not comply with. According to our information, the Default Date was 28 October 2009 and, therefore, we consider that the debt is enforceable for 6 years from that date. Please note that we also hold the following account for you; Our Reference – ***2***
  19. Well where to start?! I have been with O2 for many years now and decided in March of this year to upgrade my phone. I was told as an existing customer the £130 upfront fee would be waived, which set my decision to stay with O2. I was sent an email link to sign the agreement online and was told my phone would be with me the next day. This really was too easy to be true! I tried to sign the agreement but each time I got to a certain point the website came up with an error and I was unable to complete the order. The order was reset about 3 times by O2, but each time the same error appeared. I was
  20. I have a New Sony Xperia Z3, I have had it for 6 weeks. Within the first week, I had an issue where it wouldn't charge. I had to leave it charging for over 12 hours before it would charge again. On Saturday night the phone started to vibrate and wouldn't switch off for 15mins. Yesterday the phone started acting weirdly, no matter what I did, it would go to the camera and take loads of photos, without me touching the phone at all. Then at the end of the night, I switched it off, and it wouldn't switch back on. It would start to load
  21. I know this subject has been discussed a hundred times but I am seeking advice on the best course of action regarding a default that o2 added to my credit file over the paltry sum of £29.82. The first thing to say is the outstanding balance has never been paid as I was unaware that I had an outstanding balance, with that in mind it is curious that in feb 2013 the credit file was marked as settled. my bank have confirmed there was never any payment to o2 for this amount from my bank account. My contract was setup with a monthly direct debit & had ended in augu
  22. Hi all, I was just wondering if someone could help clarify what my rights are here please. Background is I upgraded my phone on an O2 refresh package in July. The phone is now faulty, calls dropping at home which was never an issue with my previous phone. I have been with O2 for at least 6 years and never had to return anything, always been happy with their service. I have sent it away for repair as per O2's recomendation, however I am not optimistic it will fix it. If it is still faulty what are my options with O2 refresh, can I get a different phone? I dont want to cancel
  23. Hi I keep on getting letters from Arrow Global for a defaulted 02 account I got into difficulties due to me loosing my job back in 2011. the account is still registered at my parents address it also shows that address on my credit file they are not sure which adress I am at so they are sending letters to both of them. I have not responded so they are sill in the dark They are defaulting my credit file every month What would be the best way forward I tried to get 02 to take a payment they just said it was in the hands of the DCA company. Thank you
  24. My stepdad currently has o2 and more recently he's had to start using his 3G service rather than wi-fi due to us switching to a capped broadband service. Upon doing so, his 3G is non-existant in our house and the coverage checker states there is 0% 3G signal in our area ; something he wasn't aware of before. We've contacted o2 who are adament there is nothing they can do but drop his contract from £36 per month to £26 as a goodwill gesture. They keep stating it's a problem with the masts despite their live network checker saying network is working fine and despite the fact our street s
  25. Hi folks, I am after a bit of advice, I bought my daughter an iPhone 5s for her 18th birthday at the beginning of May (8 weeks ago). Yesterday she told me the screen on the left hand side had started clicking. She said she would make an appointment at the apple shop to see what they say. She has returned from there today with the same phone, The Apple geek has told her that the battery is expanding and getting hot because she is running apps in the background. My immediate thought was that she has been fobbed off, surely the point of a smart phone is for it to be able to ru
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