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I'm writing on behalf of my sister in law, she left school at 16 and had a family young. Now several years later with four young girls she has worked hard to get the qualifications to begin her degree. Due to my brother working she has had to place the two youngest children in child care, this child care and degree acceptance was based on (documented) information given by student finance stipulating they would offer financial assistance. After a torrid 6 months of chasing student finance, raising a family and studying full time she has received a letter informing her that they've made an error and she will not receive child care support, compounded by the fact that she is now required to pay back any finance paid previously. This has left her with debt from child care, money to repay, cancellation of her degree and all the other stresses this will bring. The main question here is does she have any cause to claim the money from student finance, as this was arranged on the proviso that they would assist with childcare?
So... Lets see where to start. Back in March I purchased a Surface Pro 3 Keyboard, Knowing that i was going to purchase a SP3 at somepoint in April. That I did. It remained in storage for a while until I purchased a SP3 and decided to use them together. When i started using it, I noticed a rather severe battery drain that would kill the battery life of my SP3 when attached. When not attached, it was fine. Lasting almost 8 hours with one use. So I returned it back to Curry's while I was home in Portsmouth for a quick holiday. They said to me that they would take it away and that I would need to talk direct to Microsoft about getting a replacement. I was told the existing one was going to be recycled / destroyed. So going along with this (Microsoft did this before a long time ago), I left it for a little while then on the 14th May, I contacted Microsoft to be told that I had been informed incorrectly and that I would need to get it back from Currys. I was also told it would fall under standard warranty and that it would need to returned direct to them for exchange. I wasnt impressed as it was clear that Currys had lied to me and by this point I Realised I was £109 down and also without a working keyboard. This is when I finally decided to email into CEO Sebastian James after getting nowhere with trying to track down my keyboard (Apparently Microsoft hadnt received the original back) Yesterday, I got a less than impressive response after fighting it out over the weekend. Well.... Lets say I was fuming after receiving this. So I kicked off on Twitter today. And Oh BOY! It got a result. I finally managed to persuade them to look into it again today and they eventually folded. They gave me a voucher for £109 that was used in store to buy a brand new Type Cover 3. Needs to say, it shouldnt get this far in the first place, but Im glad its finally resolved. Ive just picked it up and works a treat! For reference, if anyone does have any issues; You can contact; And also on twitter.
I took out a deal through mobiles.co.uk at the beginning of this month and I wasn't made aware of any imminent price rise. Where do I stand? Absolutely fuming to be honest! My webchat with o2 came out with this cracking quote ; Quote: Originally Posted by O2 if you would have contacted us on chat or visited our O2 store, then we would have given you all the information. They were basically saying I should have went to a store to get info on the price rise so it was my fault for buying online! They constantly said it's in the terms which I never received anyway. I did read a quote by ofcom in a news article that says ; Quote: “It can’t be that they bury this away in their terms and contracts,” an Ofcom spokesperson told Telecoms.com. “We are assessing what is provided to customers at the point of sale with a fine tooth comb to ensure that it is being communicated completely transparently, so that consumers can be said to have fully agreed to it at the point of sale. Transparency is the key thing; they have to be abundantly clear, transparent and up front at the point of sale so consumers can make an informed choice.” What are my rights in this situation? Should I have visited a shop to make sure the price would stay at £27 p/m or are they misinforming me again?