Hi everyone, this is my first time on this forum so I hope I'm doing this right... I have some concerns over a recent energy bill that I've received and would greatly appreciate some advice, I have looked through some other threads that are similar but don't seem to find anything relating to my problem. Anyway, here it is... Since about September/October last year I have been having some major issues with my boiler. The pressure was either on zero everyday or over 3.1 which was too high, it had a leak that was going outside and it also wasn't heating the radiators at the front of the house enough and they were barely luke warm when the heating was on. The problem seemed worse as the colder months approached. My landlord has been very accommodating and arranged for a plumber to come out on a number of occasions since October 2012 but it's taken until now to resolve. My problem now is that I've just received an energy bill (dual fuel) of £600 from Nov 2012 to March 1st based on an accurate meter reading. This is on top of £136 I pay direct debit each month. Now, I know energy has gone up in price but I was honestly shocked to see this bill so high. Out of the £600, £530 of it was on gas alone, for just over 4 months (like I said, on top of my monthly payments.) So here are my questions, does that bill sound high to anyone and could the issues with the boiler cause me to have a bill like that? Here is a rough breakdown of some info that may be helpful ... I live in a 4 bedroom mid terrace house, double glazed throughout, loft insulation and carpeted in the majority of the house. I have roughly had my heating on for about 5 hours a day (maybe a bit more during winter as I have a two year old) my gas oven is used of an evening to cook tea and we have two showers in the morning and some hot water throughout for dishes etc. My husband is out all day and I too work part time so not in the house 24/7. Over Christmas we were away for two weeks and also away for a week in Feb so I turned the heating down and know the gas wasn't being used nearly as much. I've had a gas check in Nov and everything was apparently ok but I was still having problems with the boiler beforehand and afterwards. I know nothing about gas meters and if I want it checked I'll have to pay £90 if it's not found to be faulty which I can't afford. Could my landlord be liable for this cost does anyone know? When I checked my bill from April/May to July/ August, even that was £435 (on top of my monthly payments) and I didn't really have the heating on but from what I recall, there were some niggling problems with the boiler even then and have records of me calling my landlord on my phone bill so I know I've been having continuous dealings with him over this issue. I really don't want to have to fork out £530 but I have a felling that the plumber will say the boiler has nothing to do with the high gas consumption. Whan I contacted Npower about this and explained, he even thought that my consumption was quite based on what I said, which did surprise me. I'm stuck as to what to do really. Any advice please? I'm sorry this is so long but thank you in advance Danielle

Hi, i'm new here so please abide with me. I live in a mid- terraced house with gas C/H and three bedrooms. I have heating on when its cold, don't use my fire now co's of high bills. I pay my gas bill monthly via submitting my meter reading online. My last bill was £160 for the month. I rang B/G to complain after asking other people next door how much they pay a month for gas. I was asked to make a note of my meter reading every day for the next week, which i am doing. I made a note of the units i used from last month to this month and it came to just over 300 units for the month. This seems high to me. Can you please advise me in any way before they ring back on Friday?

I have been having problems with gas meter readings since changing to Npower in Dec 2011 I provided a reading over the phone when service started which was aprox 07800 Have a monthly DD and didn't check it that closely until the DD was suddenly increased to £400 a month, when I queried this it blamed on massive gas usage and turned out the initial reading had been set as aprox 77500 I disputed the readings and opened a complaint (or so I thought at the time) after 8 weeks of waiting they sent an engineer who agreed with my reading. I was then advised that due to a new billing system it would take some time to resolve, but my billing would be frozen in the meantime. After waiting another month and no resolution I opened a complaint with the ombudsman, then I discovered my complaint wasn't logged as a formal complaint so I had to start again. I logged a complaint but also started to move supplier (to coop) During the transfer the coop contacted me to say they couldn't find the meter allocated to my address and could I supply the serial number, this I did. Last month February 1st, my service moved to the new supplier and I provided a gas reading, also in feb I had letters from Npower saying they were still investigating and the delay was due to the new billing system. Today I get an email from npower to say a new bill has been produced, I log onto the website to check and find the wrong readings re-instated and even the reading taken by the engineer has been overwritten and a final bill (covering 3 months) with £2000 of gas usage (its only used for central heating). This evening I have checked my account with the coop and the initial reading has also been overwritten with an incorrect value! Can someone tell me if its possible there are 2 meters with the same serial number? Is there a database anywhere that this can be looked up? Any other advice appreciated.

HI i am looking for help regarding letters i am reciving from DEF energy. i moved into a property in april of last year and step up for my supplier to be british gas. I was sent aletter confirming that my new supplier is now british gas. since april of last year i have been paying british gas £58 per month by DD for my gas. in december of last year i was sent a letter from EDF energy saying that i had not been been paying for my energy supply. i have explained to EDF Energy that i had changed supplier and my new supplier was British gas. after checking my address online on my BG account i noticed that the address as a different address. I have contacted BG to inform them of this and the address has now been corrected. i have then recived a letter to state i have not been paying for my supply from BG since august and that i have cancelled my DD. After containg the bank i was informed that the DD was cancelled by BG. so all in all i have payed BG £406 For a supply i was getting off EDF Energy. i have now been hit with a bill for over £800 off EDF stating i must pay for the gas i have recived. i contacted BG regarding a refund of the sums i have payed for a supply that i had not been reciving form them selves and was informed that the most they could refund is £132. this is origanally a fault on BG's behalf and they are saying its down to me to set up a payment plan with EDF to repay the sums there requeting and that i need to take up the complant with EDF I have wrote letters to both BG & EDF explaining in detail whats happend and never seem to get anyware its as if no one wants to deal with it. i would really like some help from someone as im getting to the point were its strssing me out and starting to get me down thanks in advanced.

We changed from pre payment to Direct Debit on 17th January today got my first gas bill for £82.01 We haven't used the radiators as much as we did when we was on pre payment and that was costing us £50 - 60 a month average Dont understand how we got a bill for £82.01 and i submitted a meter reading online around 17th, 18th Feb. They have obviously an accurate reading as the woman i emailed today funnily enough emailed me the numbers she had received via my account (submit a meter reading) Whole point of me changing was to save money as pre payment is supposed to be slightly dearer. At the moment i am not convinced I dread my electric bill coming through

Hi all, an ongoing exchange with Brish Gas is, let's say, keeping me awake at night and I would appreciate any advice. the facts: 1.I have been living in the same 1 bedroom, tiny flat for the past 9 years. 2, I have always paid my bills, on time; some were estimated,some not - regular visits from the meter guy, or I sumitted a meter reading on line. 3. My gas bills have never, ever exceeded £300. 4. In early December before the new bill was due I logged onto my online account to see what was coming. It said, quite surprisingly, that my account was £1329 in credit. I laughed it off and waited, figuring an IT glitch since various pages on the webste were malfunctioning. 5. I got a bill, about a week later, for a whooping £4242. After I picked myself off the floor and had a strong drink, I called customers' services. The lady made all the right noises and assured me someone was going to look into it and get back to me within 3 to 6 weeks. She added that my 'estimated bill' was cancelled. I waited. 6. I sent them an email on February 18 and received the following: Dear X Thank you for your email about the gas bill. I'm sorry for the delay in my reply. I can see from your account we've called you on 18 January 2013,(they did not, I was homeall day and no-one called.) we have cancelled your estimated bills and our specialist team is in the process of resolving your enquiry. In order to resolve your query to the best of our capabilities, I have also forwarded your account details to my supervisor. We will deal this for you at the earliest. In the meanwhile I request your patience. I’m sorry I’ve not been able to fully resolve your enquiry today. I will contact you again on 2 February 2013 to give you an update on my progress. 7. On February 14, I got the following email: Dear X This is with reference to our previous email about the bill. We had billed your gas account to the reading submitted by our meter reader. The details of the bill are below - Meter reading: 14141 Bill period: 26 October 2012 to 17 January 2013 Bill charges: £143.36 Amount brought forward: £4,195.08 The current debit balance on your account is £4,345.60. Just to inform you that the previous readings we had received from our meter reader were - 13888 on 25 October 2012 13805 on 30 July 2012 This shows that we had billed your account to the correct reading. Please reply to my email with the meter reading, if the reading we had used to bill your account is incorrect and I'll be happy to help. Please get in touch by 27 February 2013, so I can progress this for you. Thank you for contacting British Gas. 8. Again I called customers' services. Out of the hour long conversation ( I was hyperventilating) came out the following: that my bills had 'always been estimated' (wrong) and that I was probably owing that money. She then filled in the paperwork for a 'task', which is, essentially, some investigation. And now I'm waiting to see what happens. Am i insane? Does this even make any sense to anyone? Any insight, anything really, would really help. Thank you.

Hi, I have a somewhat interesting situation with British Gas. Recently I applied for a Halifax account that was offering £100 to open it & £5 a month when paying in £1000 or more a month but got turned down. Investigation of my credit file found that British Gas had marked my credit file with 6 payments of more than 6 months late for both electricity and gas and defaulted them with the final marking. Where it gets interesting is that I asked for final bills in August 2009 when I moved out of the property which finally arrived in October 2009. It looks like the first late marking is for October 2009 for both accounts and the defaults were done in April 2010. The start date shown on the credit file for both accounts is wrong, the amount owing is wrong - neither amount matches the final bills I received, which were disputed at the time. No payment arrangement was agreed, no default notice was issued and British Gas were not supplying me with energy when they started marking my file. There were problems with the accounts due to erroneous transfer issues via London Energy who eventually returned the accounts to British Gas who weren't supplying me with electricity prior to the erroneous transfer. I'm not entirely sure about the gas being honest but the credit file shows the accounts as started some 2 years after energy accounts were started. Even those dates don't match what I was told on the phone by BG customer services when I phoned to rage at them. There's also the small matter that British Gas point blank refused to send me bills because apparently they don't send bills to people so far in arrears. The first contact I had from British Gas once London Energy admitted fault was a summons when they attempted to obtain a warrant to fit a prepayment meter. I think I'll probably have to do an SAR on British Gas to find out what the heck is in the records they have before I stir things up any more. Basically I think my energy accounts were opened on one date, my credit file claims different dates and British Gas have given me different dates again on the phone. Can British Gas charge me separately for SAR on each account or should they only be able to charge a single fee? There used to be a template around here somewhere for withdrawing consent for information processing- can't seem to find it now. Can anyone point me in the right direction? Does anyone know what you can claim for false information on a credit file? Do you have to prove actual loss? I would have been happy if British Gas had just removed the defaults like they said they were going to when I first queried this. Sadly someone decided that they had 40 days to investigate and they weren't going to remove the defaults when there was an outstanding amount (despite having already admitted to selling the "debt")

Hello everyone! We are four students living in a house in Newcastle. SSE is our gas provider and the have send us an estimate for our gas bill which is 129.89 GBP for September 2012 till November 2012. According to our meter reading we have used substentially more. Instead of the estimated 238 units we have actually (according to the meter reading) used 511 units in the period. As we have not heated a lot in that period and became suspicious, we have been writing our meter readings down, finding that we use at least 70 units per week (according to the meter reading) if we heat our place 6 hours per day. This would be about 173 GBP for gas per month, without the standing charge. Calculating the next gas bill which is awaiting us, we will have to pay 518.75 GBP in total (from the 16th of November until now). Comparing this on compare the market we think that this amount is totally unrealistic, especially as we do not heat the house more that 5 hours a day, as we are afraid of additional costs (it is SO freezing!). We told SSE the problem and they admitted that it seems a lot of gas use, but they insist that it must be correctly. They suggested us to make an OFMAT test which would cost us 80 GBP. It would be great to hear which experiences you made and if you could give us an advice on what to do, as we have really tried all we could think of to find a solution (the technican said the boiler-use is okay, but maybe this was a subjective statement?). Thank you very much! Leelalee

Hi All I'n new to the site and am hoping someone can help. I am taking British Gas to court because for 4 years they have been billing be as a business whe I am a residential customer. I have wrote to them , called them and emailed them for over 4 years telling them that I am a residential customer. They have sent me ridculous bills (which I have not paid beciase I am not a business) and they have still not transferred my account to a residential one. An invoice for over £7k was the last straw so after them investigating the matter for 6 months and getting nowhere I decided I had enough and filed a claim against them to which they have responded with a defense and a counter claim for thousands of pounds through there solicitors Eversheds? Does anyone know anything about this firm or has anyone taken BG to court? The couter claim has worried me a bit so any advice would be helpful.

Hi everyone, Some time back I called British Gas to report a fault with my boiler. They sent an engineer to assess the fault. The engineer, very amateur, opened the boiler and assessed the issue and told me it will cost £810 to fix it. For this amount, I asked if on completion this will get me back the heating and the Engineer assured me of that. I had a thought over it and the next day I confirmed with British gas to come over to fix the boiler. Another engineer came over and now each time he was telling me there was a new part that need to be changed, which they did not think of. (Professional British Gas Engineer...) At the end of hte day, the guy could still not get me back on the heating. He now said there is a problem with the flu. I said fine, its your job please do it as I need the heating. HE said that BG does not fix or repair the Flu, so I will now have to find a third party for this.. As I have now been without heating for over 2 days, I called a third party in emergency to fix the flu that same evening. I was charged around £500 for parts, labour and emergency call out. I have refused to pay the £810 since as far as I am concerned the engineer did not fix the issue when he left. A debt collector sent me letter and said if I do not pay it can affect my credit or they can ask my work to proceed with the deductions. Are they allowed to do this as well? I would like to know if I still have to pay British Gas the £810 as when they left the boiler was still not fixed and I was still not on hot water. Many thanks, Jenny

Hi everyone, I was wondering if i could get some advise with regards to British Gas. On the 9th of January British Gas applied for a warrant to put a pre payment gas metre into my property for an old gas bill. The bill itself was 523.00. I infromed british gas that i could pay 200.00 towards the debt, which i have and pay the outstanding amount when i get paid on the 25th of january. I have now recieved a letter this morning saying that they are going to excute the warrant on the 23rd of january and fit a pre payment metre. I have since spoken to them to tell them i get paid on the 25th and i will pay the full amount on the account so please do not fit the metre. The debt officer i spoke to said there was nothing they could do and they are going to enforce the warrant. Now im not sure if this is the case, but the debt office said that the warrant officer will force entry to my property when i told him that no body will be in to speak to the warrant officer. I hope someone can give me some advise with regards to warrant being excuted do they actually do them on the date? not sure how it orks, just for the sake of 48 hours british gas not willing to help saying it's out of their hands. Many thanks.

Just had a gas cooker delivered and installed by Currys (Mon 7 Jan). Had to email them to ask what to do because we found some damage which has been covered by white paint. Sent the email on Mon just after the delivery men had left. Get a reply to this email tonight. They are saying that if we've used the cooker then we're not entitled to a replacement. Is this right? In fact we don't want a replacement just the damaged parts replaced.

Hi all My Parents a few years ago took out a contract with SSE to service and maintain their gas products ie fire, boiler, hob etc in their home. They made monthly payments to this company and never had a problem. Then in September ish time in 2011 they contacted Dad about doing their yearly service. Mum was seriously ill in hospital at the time (in fact she passed away in November 2011 having never come home again), so Dad explained to them on the phone that it was currently a difficult time to arrange a time for them to come in as he was spending all his time at Mum's beside and could they call back again in a few weeks to arrange a time/see how things stood. They never called back. Then in 2012 they carried on taking £19.60 a month out of Dad's bank account, but never contacted him about arranging to come in and service any equipment. So in October he cancelled the DD. The company had always contacted them in the past to arrange a time/appointment and up until Mum was ill Dad had always had them come in and do the work. They've now started to send Dad the normal threatening pay us or we're sending people round, you'll end up with bad credit rating letters. I don't really see why Dad should pay them for a service he wasn't receiving. OK he said no when they tried to make the 1st appointment but did ask if they could call back in a few weeks. There is an answerphone etc but they never attempted to reach him nor in 2012. Does he have a case for refusing to pay or should he just pay up? Like he said if he sends a letter explaining why he cancelled with a cheque they'll just take the money and bin the letter. So I'm asking the experts if there's anything he can send them about why he shouldn't pay before he pays up? He's happy to pay if he has to but has said that if he can get the £20 wiped, he'd give it to CLIC as Mum died from Leukaemia. thanks Mary

Morning all, Background: I've been partaking in a payment plan for the last 18 months in order to clear an old outstanding electric bill that has followed me from a previous address some years ago. This plan has been paid on time on a 2 week basis since the beginning - however 8 weeks ago BSG contacted me to advise that they were doubling the payments which takes them well beyond my means. I explained that I couldn't possibly meet the agreement and only just managed the current arrangement. The answer from BSG was a simple "You don't have any choice, we need to double the current arrangements and there is no other options available to you" Circs: I am currently listed as a vunerable customer due to medical conditions requiring heart and oxygen medical equipment to be installed in the address and available as life support 24/7. Meaning I also have a very limited income. BSG have an awareness of this and verbally confirmed awareness during the above conversation. Today: In the early hours I found a team of 6 - yes eight people inside my home after virtually destroying the lock mech on my front door whilst I was sleeping. There were 2 men who suggested they were BSG bailiffs but refused to disclose registrations or proof of such, a dog handler with a battered old unmarked vehicle outside, 2 BSG uniformed employees, and 2 suited fella's with BSG manager identity cards stood at the front door. Now on coming into the door "They said they had knocked for a minute or two", they would of been confronted by several medical machines and several notices which give the warning 'This equipment must not be disconnected'. By the time I had got downstairs I found that the electricity had been disconnected - my medical equipment had therefore been shut down and now inoperable, and the "bailiff" handed me a letter that said BSG intended obtaining a warrant to fit a PPM at the address on the 10/12/12. The letter was dated 7/12/12. The people in my home were less than helpful, and not at all fussed that they had disconnected life support machines ignoring the clear signage. Nor that a medical team needed to now be called to reset the equipment. Also the new meter has been installed inside the property where the original one was, but in a very poor manner, with the live cables (Red and Black) coming from the main fuse (Also left exposed) trailing some 10 inches below the meter and across to the fuse box... in such a manner that my grandchildren and dog will be able to pull on them easily. Advice please?? Also who do I need to get in touch with to make a formal complaint about the dangerous meter installation - I've never seen this before nor had to deal with such things. However this seems to be a blatant dangerous situation, and BSG on the phone helpline are stating that its the only way as I cant pay the new arrangement... and they never ever leave a meter in a dangerous manner or disconnect medical equipment. My answer is simple - the equipment is 240v powered and MUST be connected to a live socket - it does not have any backup battery or power source. Where do we go from here?

Hi! I was a happy Scottish Power domestic gas/electric customer for many years. All payments by monthly DD and up to date. Then in Sept 08 I was erroneously switched (both supplies ) to BizzEnergy (a business supplier) I immediately contacted Scottish Power, they investigated and their Erroneous Re-Registrations Team eventually wrote back saying "Bizzenergy have transferred your gas and electricity by mistake. Your supplies will be transferred back to Scottish Power" A couple of months later, my gas was back with Scottish Power but not my electricity. Many phone calls ensued, "these things can sometimes take a long time", etc, and the thing was duly forgotten about for many months. To confuse matters even more, shortly after that our gas bill estimate was erroneously doubled by SP for 12 months, which led us to believe we were back paying for both services -- but this then was refunded to us in Nov 2010, which set the alarm bells ringing that we'd not actually been paying for any electricity. So now it is 3 yrs 11 mths after the erroneous switch, and out of the blue I get hit with a solicitor letter demanding £3,500 on behalf of British Gas Business. It turns out that Bizzenergy went into receivership and got taken over by British Gas Business shortly after I was erroneously switched to them in Nov 08. So in all this time, BGB had been "billing" me as a business customer. ( As a domestic user my bill for that period should have been about half of what they were asking for.) During this almost 4 year period - I never received a single bill from BizzEnergy or BG Business, nor did I receive any other correspondence from them (I wasn't expecting any) - I never made any agreements with BizzEnergy or BGB about tariffs or indeed anything else. Why would I ever agree to their business rates? - My meter was never read by BizzEnergy or BGB. All of their calculations in their unseen bills were based on estimated readings. My last actual meter reading was in February 2008 by SP, which was 6 months before I got hijacked I have now just switched back my electricity to Scottish Power, who were very happy to have me back with as a "new customer". So I'd like some advice please on how to deal with the demands of British Gas Business for money on bills I've never seen, on a tariff I never agreed to, for a period going back 4 years in time? Thanks for any advice!

Hi all, I purchased a property that required renovation in January 2011 but progress has been slow due to changes in circumstances. In the last two months I have received letters from Southern Electric and notes from bailiffs relating to a gas bill. In the ‘early days’ I received gas bills addressed to the previous owner/occupier but the status changed to ‘The Occupier’ in the last six months. The property has been unoccupied since I purchased it and the gas was already switched off (by lever) when I bought it. The removal of the boiler and gas fire was one of the first tasks completed. I took gas and electric meter readings as soon as I purchased the property, but the gas figure has not changed. The bill I received three weeks ago was for £519 and I received another letter today asking for £720 (the more recent letter did not look official and did not feature the Southern Electric logo). My brother had been working on the property just over a month ago and received a knock at the door from a bailiff. He refused entry but told the bailiff that the property was bought and has not been occupied since. The bailiff seemed to be fine with that as he had spoken to neighbours who confirmed this on previous visits. I phoned Southern Electric on Saturday but did not disclose my name as I am concerned that they will transfer the debt to me. I provided them with the meter reading and explained all of the above. I asked for clarification on who the debt is with and for what period of time this is for, but they refused to give this information. I would like to resolve the issue, but I am reluctant to give information that will transfer the debt to my name. I would be grateful for any advice that you can provide? Thanks

AIM of this thread: Create a strategy, explore approaches and find a way. Central Heating Insurers' - occasionally "advise" customers that they NEED/MUST GET a powerflush for their central heating system, as it is causing some sort of problem (directly or indirectly). "If you don't get the powerflush then we won't: 'this and that' or, won't cover 'that and this'" etc. So you ask, "How much would you charge?" Answer is usually "£1000,0000,0000 x 10" or so . Then you ask: what if I do get this professional power flush, but from someone else, that I could afford/prefer. Answer: "If it's not done by us, it's not to our standards, and makes no difference, we still won't accept it as sufficient." My Challenge to my fellow forum members: What can we, the public, do to challenge this. Are there any precedents, techniques and tips and ideas. Are there national standards, that mean other contractors are legally qualified to do powerflushes to the same standard, a court would deem sufficient and equal, saying the insurer has no basis to disregard the alternatives', workmanship or skills. I want us to find a challenge to the - 'You need it [assume correct] It has to be done by us, or else' policy [unacceptable]. Explore, suggest, speculate - but - keep on topic.

Right hopefully I can get some good advice here, I really am genuinely worried and struggling to know what to do. I bought a house in 1995, I at some point (no recorded letters or correspondence) asked for a gas meter as there was a supply into the house but no meter. A meter was installed at exactly the same time the plumber was finishing the heating instalation, the transco man and the plumber got me connected up and running and commisioned the heating. I know this sounds igronant but at the time i was working on a building site were there were plumbers, this guy quoted and installed my system for cash, i believe the new boiler he supplied was aquired from the company he worked with. Basically i started using the system for heating and water, it wasnt until possibly 10 months later i realised i had not recieved a gas bill, firstly because it seemed good and in advancing years because i became frightened i did not pursue a gas bill, here we are in 2012 and i am selling the house, I really do not know what to do for the best. the documents that i am filling in for the solicitor are only generic about house utilities, furnishings being left, etc...the moral part of me is wanting to do something about the situation, but i do not no what, I gather by reading posts most people seem to have a nominated shipper but no bill, i havent a shipper so dont know who to talk to... I know this sounds decitful, but if i just left the property and the new owner nominated a shipper what would happen. I suppose i am prepared to pay for the gas used but keep thinking, well whose gas have i used. Please please help me with this..I dont want to sound dramatic but with the stress of this i am feeling unwell..thankou

Hi ive recently applied to change provider from british gas to co op after the steep increases in british gas charges currently im looking at saving around 40pounds per month i receive both gas and electric. as i have 200pound outstanding however will this have any effect on the switch over? also im concerned in regards to the final british gas bill as im due to receive the bill at the end of this month. Will i need to clear the full balance before im allowed to switch or could i set up a payment plan with british gas to clear the remainder? or will the transfer be cancelled. regards, timeforachange

hi i have a customer who is disabled and has a condition that means she has to have the heating on all the time and am look to see if there is any way i can help with getting the costs down with any schemes if there are any more out there. i have look at the the home discount secme and she is not untitled to it all ready. she is with British gas

Although Eon have lowered p/kwh ,unit rates,they have scrapped the Annual Threshold of 2680 kwh in which customers saw unit rates once this was achieved fall from 8.436p/kwh to 3.67p/kwh inc vat. Under the revised E.on EnergyPlan with prepayment the old 8.436p/kwh is replaced with a sole unit rate of 4.256p/kwh inc vat. However,there is now a daily standing charge of 27.395p per day !

Hi All Hope someone can advise me. Due to a run of bad luck and illness this year, i have found myself in debt to EON and British Gas. EOn were fantastic, pre payment fitted and set at £5 per week on the debt as I am on benifits, job done. British Gas, different story. Way back in June, spoke several times with BG, decided best option was a pre paynent meter. Letter of confirmation arrived, Paynent card arrived, then nothing. Severel phone calls later, several months passing by, and debt rising, was informed by British Gas, they could not fit pre payment as it wasn't their meter. They did not make any attempt to tell me this, it was only our phone calls that prompted this information. So, on we go, early November now, they offered monthly direct debit, set way too high at £207 per month, but i didn't seem to have a choice. I have a few hundred quid and thought I could manage to pay a couple of months and hope for an upturn in fortunes. So, direct debit form arrives, I fill it in and send it off, then..........nothing, no direct debit set up. Now receiving disconnection notices. I have e mails, confirmation of pre payment meter, pre payment card, diarised phone call events. I don't know if I could defend a warrant on the above information, but i would certainly turn up suited and booted, with all the information and give it my best shot. The problem is my meter is outside the house, very easily accessable. The question is, can they turn up and cut off the supply without a warrant as they would not have to gain access to the house, and any advise on how to deal with this would be greatly appreciated. Many Thanks in anticipation.

Hi All I need some help/advice on my rights with British Gas Business. I have a small business (Pub) and have ran up a gas bill of £1100 over the last 4 years. I recently (about 4 weeks ago) paid £500 off this bill leaving a total of £640 now owing. However in the meantime British Gas Business applied for a warrant of entry and successfully entered my business while I was not there and removed the gas meter. They now say I have to pay the £640 owing for gas used, £300 to re-install the meter and £1000 bond which will all need paid up front before I can have the gas meter installed again. The £1000 bond will be credited back in 12 months if I keep payments up. Obviously I cannot afford this as my business is almost on its knees but I also desperatly need heating and hot water. My question is 'if I pay my bill (£640) so I owe them nothing, can I just go to another supplier as I am out of contract with British Gas as I've already broke their T&C's. By saying to me I have to pay this bond and installation fee they are assuming I'm staying with them, but I want them out ! Please help. What are my rights ?? Shaft10

Hi I have just had an engineer out as my boiler would not turn on. He has told me that the parts I need are now obsolete and I need a new boiler. Whats the point of having this homecare if they just throw that at you. Any advice would really help as I cant afford a new boiler. Thanks.

Me and my girlfriend have been tennants in our house since October 2011, soon after we moved in we had a debt collector from British Gas knock on our door chasing money from the previous occupants. We informed them that we had only just moved in, and then proceeded to set up an account with them. On our first bill we were told there was a debt against the property, and that we'd have to pay it otherwise our gas and electric would be disconnected, so we had incorporated this debt into our monthly payments. We chased this up, and eventually got the debt removed from our account. We were still receiving bills addressed to the previous occupant, as well as our own bills, so once again I rang British Gas to inform them that the old tennants name needed removing from the property as they no longer lived here. I later received an email saying that my account, and the account for the previous occupant had been deleted (they said they had to remove my account in order to remove the previous tennants account??), and that I would have to set up a new account with them. Today I have come home from work to two bills from British Gas, one addressed to myself, and one addressed to "The occupant". The one addressed to the occupant is demanding over £1200, and the one addressed to myself is in credit by £1000 and details all the payments that we have made over the past year. I really do not understand what is going on, we have spend numerous amounts of money on the phone to British Gas, and they can never get anything right, I really am sick to the back teeth of them. Does anyone know where I stand in regards to this letter demanding £1200? and the letter that claims I am £1000 in credit? Any help would be really appreciated.