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Found 13 results

  1. Hi Folks, Npower said my final bill was roughly £127. I checked the readings against what the estimated bill said then I paid roughly £80, which tied in exactly with the readings. They are now chasing me for £47 saying I'm due them, but all the communication is generic crap and they haven't responded to anything I send them. I've put in a formal complaint and asked for a copy of their complaints procedure. Are they likely to listen, or see sense? Anything else I should be doing/be aware of? I switched supplier around the 5th on august... cheers folk
  2. After being with Scottish Power for over 3 years without any problems, I received a statement in September to inform me that, despite having paid the same amount (£69-70) a month for quite some time, my account was in debit by over £650 and that my direct debit would be £158 a month. This was very clearly wrong so I inspected the statement closely. It was then that I found the meter readings they had estimated for that bill had been swapped, leaving my night and day usage very different to those I was seeing on my meter. I tried to call them but was unable to get
  3. To cut a long story very short, we agreed to have a prepay meter installed as we were struggling to meet the DD payments. We owed around £1500 and saw this as a way of ensuring we don't get into any further debt, and we could slowly begin to pay the debt off. For one reason or another SP haven't taken a reading for ages and so much of the debt was based on an estimate. We have sent them customer readings but not for a while. When they came to change the meter I had assumed they would record the final reading on the old meter and work out a final bill from that.
  4. Hi, I am requesting assistance on behalf of my pensioner parents' who have today received a bill for their Gas and Electricity of over £600 for usage since 2nd Oct. They have had no estimated readings since March and have had no new appliances, for this period of time they were actually away for 3 weeks, Their cooker and fire are Gas, however their Gas usage is fair. The problem arises with their Electricity, they are on an Economy 7 meter and have night storage heaters. I have called EON on their behalf this evening who inform me that since 2nd Oct they have used £500 worth of da
  5. Hi im looking for advice, came home last week to a meter readers card on doorstep from british gas. Its the first anyone has ever been to read it in four years. They send me emails with an estimated amount for gas/electric and i have been paying what they ask. Unfortunately, its been grossly underestimated and i now owe them £1008 for electricity which they want back at £120 a month. I was so relieved they were willing to spread it out that i accepted that payment plan at once. However, iv now had time to think about it, im off work ill on ssp and will r
  6. Hello everyone! We are four students living in a house in Newcastle. SSE is our gas provider and the have send us an estimate for our gas bill which is 129.89 GBP for September 2012 till November 2012. According to our meter reading we have used substentially more. Instead of the estimated 238 units we have actually (according to the meter reading) used 511 units in the period. As we have not heated a lot in that period and became suspicious, we have been writing our meter readings down, finding that we use at least 70 units per week (according to the meter reading) if we heat our place 6
  7. I know the topic of meter access has been covered but my situation is a little unique and I'm at a complete loss. When I first moved in to this apartment I had noticed that just as I was signing the lease and itinerary that meter keys would not be included... I asked then in my confusion, but was blown off as something normal by my (now former) letting agent and everything progressed as such. My first snag happened as I was setting up my power, I was provided with an estimate to which I would pay until I got my initial meter readings and the current ones at the time I was setting up
  8. I moved into my first flat a month ago. When i moved in the supplier was E.on, so i called and registered with them and verified final readings given by the previous tenant by their instructions of how to read the meter In an attempt to save money I run a comparrison on uSwitch and picked out a new plan with EDF. Since moving in i have been taking weekly meter readins to see my average usage and approx spend. I took a reading after work today at 17.30 and noticed the number 2 reading was flashing, indicating that was the rate being used and similarly I checked again just before
  9. Hi, I really hope someone can help me with this. I attempted to input my Eon readings last night and to my horror, I noticed that all previous readings have been in-putted the wrong around. The Normal rate appears in the Night rate box & visa versa. Eon have sent their meter readers round several times over the course of the last 5 years and not once has this error been noticed or rectified. I rang Eon to report this (about an hour ago) and was told that I have to ring them back later this afternoon as they are currently experiencing a data issue on their servers and they ca
  10. Hi All, had a letter today from a company called siemens from nottingham saying and i quote "for safety reasons we are required by law to carry out regular inspections of your gas meter" Am i right in thinking that as i own my own house and am responsible arranging my own checks? I have a feeling that there may be a charge involved.... Any thoughts.
  11. I was asked to start a new thread so re-posting. We really need advice about our meter readings and bill and would be really grateful if anyone can tell us what we steps we can take, if any?! We moved from one rented flat last October, to a house. Our old flat had an electricity pre-payment meter so we always knew our consumption. When we moved to a house with garden, we no longer needed our tumble dryer nor an electric heater we had in our babies bedroom. We've been using less appliances and you would think less electricity since moving. We changed supplier after two months in the new
  12. Hello, I was the responsible for the utility bills at my old place, where I shared with a few more people. I left the place a few months ago, and called southern electric and asked them for bills. So they sent me the bills, the bills said that they were actual (although I didn't tell them any readings), everything was paid, I appointed another guy as the responsible and I left. Two weeks after I left, the guys at the old place receive a bill of about £200, which was completely ridiculous (It was for about 2 weeks, and the guys definitely didn't consume that much in that period). Th
  13. Recently, having received a British Gas statement of account for gas showing a large account credit - we are on a monthly payment plan - I enquired about getting a refund, for which a meter reading was requested. I was then contacted by a BG 'energy expert' who queried the lack of similarity between the meter reading I submitted and previous quarterly readings. It turned out after investigation and an exchange of emails with the BG 'energy expert' that owing to a "...system error..." admitted to by the 'expert', all my previous readings had been truncated on the last digit so that, e.g
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