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Found 12 results

  1. Court bans mobility equipment boss for 6 years - Churchills Homecare READ MORE HERE: https://www.gov.uk/government/news/court-bans-mobility-equipment-boss-for-6-years
  2. I have an ongoing complaint with British Gas in which they have failed to respond to within 8 weeks. The last letter received from BG Customer Relations basically apologised for the delay in their investigations and that I was entitled to refere complaint to the Financial Ombudsman Service. I responded given them another 14 days to reply but as of today no reply not even an acknowledgement. I tried phoning the Customer Services but was told that it was still being investigated and a response will be forthcoming. Do I refer my complaint to the Ombudsman or shall I contact the CEO
  3. This also works out of hours, if you tell the advisor you have a heart condition (i.e. Angina) and high blood pressure they prioritise your call! What ever the time of day! Why be fobbed off when you pay for the service?
  4. took out the home care plan with british gas ,when I called them out to fix my boiler ,the fitter said it needed 2 new parts a pump ,(which he fitted the same day) and a new flue which he said would be fitted the next day ,the next day a different fitter came ,he told me that the flue that was ordered wouldn't fit and they don't make flues for my Worchester bosh 240 anymore,he condemned my boiler and said I needed a new boiler, he got one of their salesmen round the same day to sell me one,which wasn't cheap but I was desperate (no heating or hot water) , I have since found out that you can s
  5. Hi all, My boiler (Ideal H30 - 6 years old), has been ruled beyond economical repair. They tried to sell me a new install, cost = £2900. I have their formal quote in writing. They recommended a Wocester Bosch (model 30si) for this house in quote. After this - I did research. We infact, do qualify for a free boiler replacement. We meet all the conditions. Spoke to them - they confirmed, you are entitled to free boiler replacement. My question: For the free replacement, they want to use a different boiler than the one recommended in the quote. As my current
  6. Took them 3 months to inspect/service my boiler to check my eligibility for joining. The annual "service" was a 10-minute check. Called them to fix a radiator leak, I had to stay home from work on 3 separate days before an engineer turned up. I discovered after he left the boiler wasn't keeping pressure, so unusable. I stayed home for another no-show engineer, later to be told they had 3-times the usual callouts so couldn't send anyone until after the weekend. That was just an excuse - they clearly don't have enough engineers to cover. After numerous calls from me - still no call from
  7. Hi all, I've just popped around to see my Mum and she was in quite a state. Quite some months ago a British Gas salesman got in contact with her and sold her the most expensive insurance package they have, £17 per month for boiler cover and home electronics. This seem excessive as she already holds home insurance which covers most of the above, cover starts at £4 per month. My mum is a pensioner and very easily confused, it's evident she has been sold a package she did not need. The part that is most concerning regarding their service, bearing in mind the most expensive co
  8. AIM of this thread: Create a strategy, explore approaches and find a way. Central Heating Insurers' - occasionally "advise" customers that they NEED/MUST GET a powerflush for their central heating system, as it is causing some sort of problem (directly or indirectly). "If you don't get the powerflush then we won't: 'this and that' or, won't cover 'that and this'" etc. So you ask, "How much would you charge?" Answer is usually "£1000,0000,0000 x 10" or so . Then you ask: what if I do get this professional power flush, but from someone else, that I could afford/prefer.
  9. Hi I have just had an engineer out as my boiler would not turn on. He has told me that the parts I need are now obsolete and I need a new boiler. Whats the point of having this homecare if they just throw that at you. Any advice would really help as I cant afford a new boiler. Thanks.
  10. Hi I wondered if someone could help me? I've had a Homecare Agreement with British Gas for 5 years. I consider myself to be have been a good customer during this time, as I always pay on time, but I have needed to call them out around 1-2 times per year. Just over a year ago, they told me my central heating system needed Powerflushing, after I had a pin hole leak in a radiator. They said I could get this done with any compnay, as long as I had proof. However, if I didn't get this done, I wouldn't be covered if any more radiators developed a leak. I did get this done in Fe
  11. hello. bit of a story so please bear with me. some time ago, (an embarassingly long time), i had a mobile phone upgrade carried out over the phone directly with t-mobile. i'm self employed so i wanted a phone to keep as backup and i accepted a basic model sony ericsson to keep in case of problems with my other phone. i never intended to use it so i refused the insurance and all extras and within a month or so changed address. fast forward to feb 2012 and a chance conversation about a debit card revealed a direct debit, that i knew nothing about, for £6.99 a month wh
  12. I had a British Gas Home Care agreement with them for going on seven years, I had them out to do their so called "Yearly Service", every year, lasting typically twenty minutes, they were the only ones looking after boiler during that time. Six months ago I had a problem with the pressure valve, it was dripping water outside, they came out and replaced it. But did not look at why it overheated. Six months later I had a leak from an internal valve, so I rung them up to come out. The "engineer" came out and replaced the part, then left. The next morning I went to have a shower, no hot wa
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