Showing results for tags 'homecare'.
Found 12 results
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Court bans mobility equipment boss for 6 years - Churchills Homecare READ MORE HERE: https://www.gov.uk/government/news/court-bans-mobility-equipment-boss-for-6-years -
I have an ongoing complaint with British Gas in which they have failed to respond to within 8 weeks. The last letter received from BG Customer Relations basically apologised for the delay in their investigations and that I was entitled to refere complaint to the Financial Ombudsman Service. I responded given them another 14 days to reply but as of today no reply not even an acknowledgement. I tried phoning the Customer Services but was told that it was still being investigated and a response will be forthcoming. Do I refer my complaint to the Ombudsman or shall I contact the CEO
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This also works out of hours, if you tell the advisor you have a heart condition (i.e. Angina) and high blood pressure they prioritise your call! What ever the time of day! Why be fobbed off when you pay for the service? -
took out the home care plan with british gas ,when I called them out to fix my boiler ,the fitter said it needed 2 new parts a pump ,(which he fitted the same day) and a new flue which he said would be fitted the next day ,the next day a different fitter came ,he told me that the flue that was ordered wouldn't fit and they don't make flues for my Worchester bosh 240 anymore,he condemned my boiler and said I needed a new boiler, he got one of their salesmen round the same day to sell me one,which wasn't cheap but I was desperate (no heating or hot water) , I have since found out that you can s
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Hi all, My boiler (Ideal H30 - 6 years old), has been ruled beyond economical repair. They tried to sell me a new install, cost = £2900. I have their formal quote in writing. They recommended a Wocester Bosch (model 30si) for this house in quote. After this - I did research. We infact, do qualify for a free boiler replacement. We meet all the conditions. Spoke to them - they confirmed, you are entitled to free boiler replacement. My question: For the free replacement, they want to use a different boiler than the one recommended in the quote. As my current -
Took them 3 months to inspect/service my boiler to check my eligibility for joining. The annual "service" was a 10-minute check. Called them to fix a radiator leak, I had to stay home from work on 3 separate days before an engineer turned up. I discovered after he left the boiler wasn't keeping pressure, so unusable. I stayed home for another no-show engineer, later to be told they had 3-times the usual callouts so couldn't send anyone until after the weekend. That was just an excuse - they clearly don't have enough engineers to cover. After numerous calls from me - still no call from -
Hi all, I've just popped around to see my Mum and she was in quite a state. Quite some months ago a British Gas salesman got in contact with her and sold her the most expensive insurance package they have, £17 per month for boiler cover and home electronics. This seem excessive as she already holds home insurance which covers most of the above, cover starts at £4 per month. My mum is a pensioner and very easily confused, it's evident she has been sold a package she did not need. The part that is most concerning regarding their service, bearing in mind the most expensive co -
AIM of this thread: Create a strategy, explore approaches and find a way. Central Heating Insurers' - occasionally "advise" customers that they NEED/MUST GET a powerflush for their central heating system, as it is causing some sort of problem (directly or indirectly). "If you don't get the powerflush then we won't: 'this and that' or, won't cover 'that and this'" etc. So you ask, "How much would you charge?" Answer is usually "£1000,0000,0000 x 10" or so . Then you ask: what if I do get this professional power flush, but from someone else, that I could afford/prefer.
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Hi I have just had an engineer out as my boiler would not turn on. He has told me that the parts I need are now obsolete and I need a new boiler. Whats the point of having this homecare if they just throw that at you. Any advice would really help as I cant afford a new boiler. Thanks.
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Hi I wondered if someone could help me? I've had a Homecare Agreement with British Gas for 5 years. I consider myself to be have been a good customer during this time, as I always pay on time, but I have needed to call them out around 1-2 times per year. Just over a year ago, they told me my central heating system needed Powerflushing, after I had a pin hole leak in a radiator. They said I could get this done with any compnay, as long as I had proof. However, if I didn't get this done, I wouldn't be covered if any more radiators developed a leak. I did get this done in Fe -
hello. bit of a story so please bear with me. some time ago, (an embarassingly long time), i had a mobile phone upgrade carried out over the phone directly with t-mobile. i'm self employed so i wanted a phone to keep as backup and i accepted a basic model sony ericsson to keep in case of problems with my other phone. i never intended to use it so i refused the insurance and all extras and within a month or so changed address. fast forward to feb 2012 and a chance conversation about a debit card revealed a direct debit, that i knew nothing about, for £6.99 a month wh -
I had a British Gas Home Care agreement with them for going on seven years, I had them out to do their so called "Yearly Service", every year, lasting typically twenty minutes, they were the only ones looking after boiler during that time. Six months ago I had a problem with the pressure valve, it was dripping water outside, they came out and replaced it. But did not look at why it overheated. Six months later I had a leak from an internal valve, so I rung them up to come out. The "engineer" came out and replaced the part, then left. The next morning I went to have a shower, no hot wa
