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  1. This also works out of hours, if you tell the advisor you have a heart condition (i.e. Angina) and high blood pressure they prioritise your call! What ever the time of day! Why be fobbed off when you pay for the service?
  2. Hi! I was on an late-night EMU leaving New St. at 2247, which normally arrives in time for me to catch the last 40 bus to Birchtree Hollow within 1/4 mile of where I live. However last night the train came to an abrupt halt in the middle of nowhere due to a total power failure (not wires down - I heard the driver say the pantograph and wires were fine!) and it was almost 1 in the morning before another unit came to propel us - it was like going home on the Ghost Train - no lights, motors, doors or anything! It is three-and-a-half miles from the station to where I live, much too far to walk, and happily, after some grumbling at the Station Master I was given a taxi fare! (They did lay on a connecting bus but the bus-driver said he wasn't allowed to stop anywhere but at the stations, and the first one was five miles from my home!) My question is, Should you be stranded late at night with no onward transport to within walking distance of your home or other destination due to breakdown of yours (or even another!) train, signalling/points faults, wires down, etc., etc., can a train company absolve themselves of all responsibility just because your destination is a long way from the destination station of the delayed service? How do you claim compensation and how much can you reasonably claim if you ***are*** unlucky enough to be stuck with a very long walk late at night - I wasn't last night but this ***has*** happened once before last night's incident and the T.C. offered no help on that occasion!
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