Can somebody please point me in the right direction? We have two accounts with HSBC which we got into arrears with, when the business went into administration in June 2009. Various letters and correspondence transpired until we ended up in the following situation. 28.09.11 HM Courts & Tribunals Service, ****** County Court Order for possession (Mortgaged Premise) (suspended) On the 26.09.11 at ***** County Court This order has been made on discretionary grounds and the court orders that 1) The defendant give the claimant possession of ***** on or before 24.10.11 2) This order is not to be enforced so long as the defendant pays the claimant the unpaid installments under the mortgage of ****, by the payments set out below in addition to the current installments under the mortgage. 3) Payment required £534.00 per month, the first installment to be paid on or before 01.10.11 07.10.11 Letter from Shoosmiths acting on behalf of HSBC, at the hearing on 26.09.11 the Judge granted an order for possession suspended on payments of your monthly installment plus £534.00 per month towards the arrears. According to Mortgage A, HomeOwner Loan the balance outstanding @ 31.01.13 is £36,959.51, based on your original offer document the remaining term of your loan is 7 years and 3 months. Which would mean 87 payments of £424.83; I am currently paying £685.01 per month (Mortgage plus arrears) According to Mortgage B, HomeOwner Loan the balance outstanding @ 19.03.13 is £4,166.45, based on your original offer document the remaining term of your loan is 7 months. Which would mean 7 payments of £595.20, I am currently paying £700.47 per month (Mortgage plus arrears), I am not too bothered about this one, as that would see me paying that off a month earlier. Because I am ahead of the repayments based on the terms for each loan, does that mean I am no longer in arrears, I must admit I am not sure what the arrears figure finally was, but based on what I have said would have hoped so, would it be best to write to HSBC and ask them for clarification. We have paid the Mortgages plus arrears without fail since October 2011, I just need to know what I can do now to remove the threat of the suspended possession order and get back to what I should be paying, based on the remaining terms of the loans, do I go back to the solicitors Shoosmiths, HSBC, The Court or all of them. If there are any questions then please ask, I have tried to keep it brief, but with as much information as possible, thanks for reading.

I telephone HSBC last summer regarding PPI on a credit card which I ordinarily took out in 1997 and had until around 2004. They wrote back and said that I was not eligible and closed my case and I left it at that. Last month they wrote to me out-of-the-blue and said that they had decided to over-turn their conclusion with my case and would write to me with a month with an offer. Today I received the letter offering me £900.68. However I am confused on how they came to this amount. I have not kept any records due to the dates, but do know that my card was max'd out for the majority of the time I held it £3,000 limit and I was a student. They have said that £508.02 is the refund of Card Protection Insurance based on an average creditcard balance and £392.66 is Simple Interest at 8%. they have said that this in full and final settlement, should i accept???

SUMMARY: I have an overdraft from HSBC from my student days but relocated to the US 8 years ago. The account was closed in March 2009 after having gone delinquent. HSBC has engaged a firm called “Bluestone Law” which it appears to use to chase debts abroad. I want to know what I should do about the debt. DETAIL: I had an interest-free overdraft agreement with HSBC and a student loan for a post grad degree. Working and being paid in the US, I would transfer back enough money once a year to cover the whole year’s payments to my student loan. When calculating how much I would need to transfer, I would factor in the amount of the overdraft. Unfortunately, as soon as the overdraft was entered again (approximately half way through the year), HSBC shut down it down and additional loan repayments caused an unauthorized overdraft. The account then spiraled as a result of unauthorized overdraft interest expense and fees. I was not aware of this for a few months as the bank was sending statements to my UK address and I was not checking online. HSBC approved some of the initial student loan payments, charged fees and interest, resulting in the balance of approximately 2300 pounds---the amount that Bluestone Law is now pursuing. I asked for a statement of the account. Bluestone provided the past five years. The earliest entry already showed a 1600 pound debt. I requested to see the statement history for the entire debt, but Bluestone told me that HSBC only kept 5 year’s history and didn't have access to anything earlier. ADDITIONAL INFORMATION: 1. I settled on the student loan (approx 20,000) for 50% of the outstanding balance back in 2010. HSBC used the same firm/individual as they did before. 2. Unfortunately, I was paying in a nominal 25 pounds a month from another bank account in order to show “activity”. I assume this means that the statute of limitations runs right up to the close date in March 2009. 3. I provided an offer to settle on the overdraft a couple of months ago and provided an expenditure and income report. The offer was for 35% and was rejected. 4. I am a legal permanent resident of the US and have been so since June 2012. QUESTIONS: 1. What is the process that Bluestone can pursue? Do they have to get a court judgment in the UK? If so, is the court judgment valid in the US (specifically New York State)? 2. Can it directly get a court judgment against me in the US? 3. Can the debt be reported on my US credit reports? 4. What information should I request? Credit agreement? Full statement etc? 5. What should my next steps be? Thank you so much in advance!

hello, I've banked with hsbc for over 10 years and had a credit card with them for some years as well. A couple of months ago, I telephoned hsbc to change my address but found out that hsbc cancelled two replacement cards for my credit card and current accounts. It turns out that these cards were sent out to the address I used to live but were returned to hsbc as I was no longer at that address. I was able to get a new debit card re-issued to me without any problem, but hsbc refused to re-open my credit card ac. Instead, they asked me to make a new application, but then told me on the phone that I'm not eligible as I need to have 500pounds deposited into my current ac each month. It was my only credit card and had been for years as I never had any problem with hsbc until this mess came up. Now I'm locked out of the system without a credit card. How can I get them to reopen the account?

Hello, thought I would start a thread regarding my claim process with HSBC for PPI. January 13 - SAR posted February 13 - Cheque cashed March 13 - Collected documents from local Branch March 13 - Letter sent advising of non-compliance with SAR (missing credit card statements from 1997-2005) Letter received today from HSBC stating that "unfortunately unable to provide statements for period requested as they would have been automatically purged from the system". Letter goes on to finish with "we are satisfied this procedure meets with Information Commissioners requirements" Do I follow up with Letter Before Action to get my statements or go to FOS or ICO? Thanks

Hi All, I have a question about my defaulted account which is now with Cabot Financial. I do have a thread running (Quite a lengthy one) Here I was sent a DN on the 10 Aug 09 which stated my arrears had to be paid by 31 Aug 09, on the 10 Nov 09 they sent another letter stating that they had recently defaulted me. This was all through Marbles and the debt has now been passed to Cabot (still no valid paperwork). On checking my credit file the deafult, which is now in the name of Cabot, is showing as 30 Nov 09. My question is obviously what date should it have been issued and is there anything I can do about the fact they told me I had been defaulted and actually hadn't been? I may be clutching here but its worth a try. Thanks Hugh

I think the following article may be of interest to all those CAG's who are interested in HSBC's penalty in the United States. This is from Forbes magazine which is a pro-business pro-capitalism publication: http://www.forbes.com/sites/halahtouryalai/2012/12/12/final-thought-on-hsbc-settlement-how-much-bad-behavior-will-we-tolerate/

HSBC first opened me a basic bank account, then a day later, they closed it without giving any reasons. I then put a complaint in, and then they gave me a new account number. I asked for my old account number back but they refused saying that due to audit purposes, I have to get a new account number. Please help.

Hello, Please excuse me my language, spelling and grama mistakes buy english isn't my first language. I have been with HSBC for nearly 10 years, never had any problems with my credit cards or late repayments. What's more about 6 years ego I took a loan from them for £10 000 to buy new car which I paid off within 16 months despite the fact the loan agreement was for 36 months. Till now I thought I am respectable customer to them. ....I couldn't be more wrong. Last friday I noticed their advertisement for PERSONAL LOANS. I was kind of thinking to buy new car and I was curios If I am legible for loan of £10 000. HSBC gives 3 options for applying. Online, visiting the branch or telephone one. As I work a lot and don't really have a time for visiting banks I decide to apply via telephone. To start with I made it clear that I may need the loan for the second hand car of £10000 but on this stage it is only general enquire and If my application gonna be successful I will made my mind if I really need it. I have been told over the phone that's absolutely fine and if my application is successful I have 14 days to sign agreement forms in my local branch. The whole creditability check plus a lots and lots of questions took over 40 minutes. I took it with patience and I passed with full honestly my answers for questions regarding my income and outcome. I was announced with very exciting voice that my application was fully accepted. I was pleased but still not sure if I need this loan. I said thank you very much now I just need to think about my situation and if I think that given loan which I will have to pay off for the period of 36 months is good for me I will come back to them. I only ask one more question as to be honest I was a little bit suspicios with how easy that gone, what else I need to do to get the money from the bank if I decide so. The answer was " All you need to do is to go to your local branch to sign the agreement, I should be taking with me any ID with photograph like EU driving licens and proof of address like utility bill. I only asked one more question if there might be any problems at the bank's branch I will be going to or maybe I will need to take any proof of employment with me. The answer was " No it's not necessary". I took one day to think about the best option of financing my new/second hand car and I decide to go with HSBC. I call them again to tell I want to go for the loan and to confirm what I need to bring to the bank's branch with me. The answer was "The loan has been approved you just need to pop in to the bank to put your signature. Right I don't know if you can call me naive but on this stage I assumed that corporation like this would take a Mickey of me and they basically worth to trust. I know all conversation are recorded - and I decide to start looking around to find good car for me. I didn't run straight to the bank to sign papers as I knew I have 14 days and on this stage I wasn't even sure if I gonna find a car I like so I didn't want to sign for something which I may not need at all. I got 14 days to put my signature on and as I was told on few occasions of telephone conversation I would need to wait only up to max 2 hours for money to appear on my account. I have started looking for the car on Autotrader.co.uk. I have arranged few viewings, traveled over 700 miles in total to view cars.. Took 2 days off from work and finally I paid £700 deposit to secure the car I liked plus £130 first payment for car insurance not mention over £100 cost of petrol for my traveling. Next day I called HSBC to check if I could arrange a appointment rather than coming randomly from the street as I might be tight on time and I would like to complete all paper work and transfer the money as quickly as only possible. I managed to confirm 3rd time that I need to bring only ID plus proof of address- no further check of creditability Despite not receiving an answer from them with regards of booking the appointment - previously promised I went next day to the branch as requested. I was going to take a train after that to travel 200 miles to pay off balance for my car and to collect it. As everyone probably can guess person who was dealing with me at the branch aparently announced me that I spend more than I earn and from this reason I not gonna get the money !!! Now to cut it short my point is that even if that is a true that I don't have enough money for repayment. Which isn't true. They shouldn't aprove my loan application when I phoned them to apply! I asked them 3 times in total over the phone if there is anything I should be aware or should I be worry about - the answer was always the same "NO" In my opinion that was absolutely disgusting the way they treated me. To me they were bounded by verbal agreement which was always recorded over the phone. I raised the official complain to HSBC Customer Service and I must to say the manager I spoken to showed me a symphaty to my situation and I managed to make him say that it's not right that I got 2 different opinion on the same matter. I was promised their urgent immediate action on the case and I should be informed on the results some time on coming Monday. I already managed to reschedule collecting the car and paying the balance to Tuesday but if I won't pay it I will loose the car and the deposit !!! I would like to ask for any advice how to deal with them. Any comments very much apreciated. Peter.

I called the HSBC in January and asked them to change the payment system for my Mastercard Business Card from paying the full amount to paying the mimimum, starting from the payment due 20 February, as per their website which states: Q. How do I make payments to my Business card account? A. You can either set up a minimum or full Direct Debit. This must be from your Business Current Account with HSBC, and the funds will be taken automatically 7 days after the statement date. If you are on the minimum Direct Debit option you have 25 days from the statement date to pay off the balance in full in order to prevent any interest charges. Although they agreed, when I got the statement it said they were taking the full amount. They have been unable to trace the call and taking the full amount has put me £2,000 over my overdraft limit, the card suspended and no money. I cannot find the name of the person I spoke to and they are unable to trace the call. They say on my card I cannot make minimum payments anyway. The call was made a month ago and I have narrowed it down to 2 dates, neither of which show calls on the HSBC system. I made the call while working alone at a clients home and the client isn't the type of person you could ask for their telephone records to prove the call. They say they will take the card off suspension if they can find the call, and I will be able to eat again, but I won't hold my breath. If they can't trace the call I have to wait 35 days for the suspension to be lifted. Grateful for any suggestions. Thanks, Tony

Hi everyone, I have managed to get to this point by just searching and reading posts etc. but I now feel I need somebody's help I applied to have 4 loans looked at for missold PPI and was happy to receive a letter telling me that my complaint had been upheld, one of the 4 had not had any PPI attached but the total for the other 3 was £5,800.31. Bit of a result as you will probably agree, the thing is after all the research I had done I was sure that the three lons had run consecutively and were consolidated into one another. So this got me thinking and looking at the numbers closer, I was not positive that they had taken the rolling over into account as all they had given me was the three loan ID's and the offers for each, no details at all. With this in mind I wrote back and asked for confirmation that they had taken into account the rolling over of the PPI, I also asked them for all the start/finish dates and amounts so that if necessary I could check there calculations myself (by this point I had come across this awesome forum!). Back to the present and I have received another copy of the same letter offering £5,800 but a seperate sheet with all the data from the three loans. I've just put all the payments into the 'StatIntSheet v101' and as you can see I get a very different figure ! in fact its almost double ! So heres the big question . . . Am I right ? and if so what do I do ? Any help would be greatly appreciated, is there another spreadsheet I could use to see if i can get a similar result ? Can someone check my figures ? Really dont know what do do next ! Leepee2000

Hi, I'm new and, until yesterday, when I read your Announcement about BCOBs, I didn't even know I was legally entitled to fair treatment by a bank! In 2005 my sons and I took out a loan with HSBC to fit out and start a restaurant. As planned I took out a 60% mortgage on my house(interest only) to complete the startup. On the plan we were due to have paid everything back in three to five years. We negotiated an additional loan in 2006 as we were starting to run up costs. In 2007 I needed to go to the bank again. I had rewritten the business plan with actuals and you could see that if we had additional money we would be turning the corner at the end of 2007. The manager I'd always dealt with agreed in principle, then disappeared off the face of the earth. Too many weeks later after numerous enquiries HSBC said he had gone on 'sickness leave' and there was no record of our discussion or the promise so we had to start again. I was turned down. Not only that, they sent someone from a team called special measures or similar to 'help' me. His 'help' included a threat that if I didn't go to an administration firm he would close the account: also that because he was a specialist all my charges would now be increased. I went along to the firm he recommended who said they couldn't help me, the only route was bankruptcy. For various reasons this was not an option so I managed to mortgage the rest of my house. For their own reasons HSBC wanted my business closed. I was an old customer and immediately prior to this business loan, had successfully borrowed, used and paid back a £480,000 short term loan. I was also in parallel running another small business with an overdraft and business loan and had been with First Direct since it started. So it was nothing to do with my history, which had been impeccable. The manager who 'went sick' had been working alongside me and helpfully advising, but once he disappeared the bully boy tactics started. I did not go bankrupt but will have to work until 70, at which time I lose the roof as I sell up to pay the mortgage off. While the above sorry tale was happening, I was obviously subject to the usual practices of bouncing payments, charging for that, then going overdrawn, then charging, then bouncing etc etc. They also threatened to plunder my other accounts which I rapidly changed. Is there anything I can do - or is it all too late?

This is an unusual situation .... Two years ago HSBC took my brother to court for a credit card. At the time, we had a family problem and the bank's solicitors (DG) agreed to hold the claim for 3 months. However, he still had to submit a defence which I helped draft, asking for a copy of the agreement and default notice referred to in the POC and how the amount claimed is arrived at. The bank did not respond to the defence. Previously they had said there was no agreement (well before the court claim) when default charges were disputed. Now they have come back with a response to the defence, some 20 months later and apparently the claim was stayed for 3 months. DG say they cannot locate an agreement (same as before then) and no copy of the default notice because it was system produced at the time of default. They also say the default charges are fair as per OFT report of 2006 and the test case of 2009 (which was about personal current accounts so what are they on about). They've sent a 'credit card request form' with the customer's name and address. The rest of it is not filled in. And some terms and conditions from 2002. They've offered to reduce the claim by a few hundred and say settlement can be agreed by a Tomlin order. I've to find out from the court what is happening with the claim. Should they not have struck it out many months ago? It now seems an abuse of process. The claimant cannot produce the documents they relied on in their POC and have come back 20 months later. Any help would be appreciated. Thanks.

Hi, I'm after some advice regarding the selling of an HSBC commercial mortgage with the bank insisting that life cover was also taken out with them. I'm wondering if there is any case for a claim of mis-selling of the life cover? The business was a partnership between 4 family members, parents (of retirement age) and two sons of working age. The commercial property had sufficient equity in it to cover the repayment of the mortage upon death/inability to work. Key man insurance was already in place elsewhere for the two sons. HSBC were clear (this was in 2002) that the mortgage would only be provided if life cover was taken out through them for the two sons. Sadly there is no written documentation to illustrate this insistance. Thanks for any help or advice. P

Hi, Sorry if this is in the wrong place, I'm new to all of this! This is a complex one! Bit of background. 4 years ago my (now ex) partner took out car finance in his name although registered the car in my name. Regular payments were made from HIS own HSBC account until we split up in 2010. It was decided that I needed the car more than him so I took over the payments and notified the finance company (VWFS) of the new bank details from MY own HSBC account. I have email proof of this (and of course a record from my bank statements) I paid the finance off in full in August 2012. However, a letter came from VWFS saying that an overpayment of £251 was made when the full balance was paid off and that they have refunded it to the HSBC bank account. The problem I have is that they have sent the refund to my ex's HSBC account which was actually closed about 2 years ago! I emailed VWFS to explain and they have replied to say that the payment hasn't come back to them and that there is nothing they can do unless they get it back. The next problem is that it is possible (probable) that HIS account was in arrears prior to closing it as he got in a huge mess financially and I think I remember him saying that he went over the overdraft, amongst owing countless other firms. I presume this was never rectified (we no longer speak so I cannot be sure). So questions are: If the account WAS in arrears can HSBC lawfully 'take' any payments made into it even after this long? Or would they have 'sold' the debt (or whatever they do) Same question for if NOT in arrears! Regardless of above, aren't VWFS are partially at fault as MY new bank details should have been on file when they were notified of the new payment details for the Direct Debit? Surely the old ones should have been deleted for data protection, or at they should have at least got in contact to double check the details on file were correct? And finally, have any of you lovely people got an email address for HSBC please? I have looked on Google but can't find one. I hate speaking on the phone as I get all flustered, especially when trying to explain complicated things like this! I hope you can help. I feel wronged as this is rightfully MY money, not my ex's, or HSBC's. Thanks for reading

Hi, My first post. I'm trying to help my son get his finances sorted out. Besides the fact that he needs to become much better at managing his money I think he has valid claims for the following:- 1. PPI mis-selling on two personal loans 2. PPi mis-selling on a Credit Card. 2. Overlimit charges on a Credit Card 3. Bank overdraft charges Problem is which do I tackle first? What Subject Access Requests do I need to send. All of the above potential claims relate to the same bank. Will one SAR cover all of them. How do we obtain copies of loan agreements and PPI policy documents and the T&C's for the Credit Card (searched the internet without luck) Called in the Bank yesterday, they couldn't provide the full Credit Card T&C's for their current Credit Card. A few pointers in the right direction would be appreciated. Thanks

I have an interesting (I hope) story to share with my fellow CAG's: I had an account with HSBC Bank International Ltd (the "Bank") at the Isle of Man for many years. In 2009 / 2010 the account was at its overdraft limit. I had a direct debit to a HSBC branded life insurance policy (Aviva was the underwriter, it was just HSBC branded). The Bank bounced my DD to the insurance. I receive a letter in the post stating the policy is null and void becausre of the returned DD. I speak to Aviva, yes the policy is now dead. I speak to another insurance co and obtain replacement life cover. The Bank meanwhile reinstitutes the DD and takes the money for the next two months before I notice. I speak to Aviva again, no they cannot and did not restart a DD and yes the policy is dead (all via a written letter). So if I didn't start the DD again and Aviva didn't that only leaves HSBC! I get very angry with HSBC, scream and shout at them. They respond by returning the money they stole and state that the matter is now closed! My view: they stole my money, sure they gave it back but they need to do a lot more to make the problem go away; imagine if roles were reversed! In Q3 2010 DG Solicitors sue me via Nothampton CC. I put in my defense pointing out that the Claimant is not HSBC Bank plc but rather HSBC Bank International Limited plus that the Bank pinhed my pocket and needs to do more than return my money. 33 days go by and the Bank does not respond so the claim is stayed. In December 2012 the Bank applies to Nothampton to strike out my defense under CPR 3.4(2) and applies for summary judgement. Among other statements by the Bank is that HSBC Bank International Ltd does not and has never existed. Northampton grants the stay being lifted (27 months after the claim), strikes out my defense and transfers the claim to my local court. The first thing I hear of this is the notice from Northampton that my defense has been struck out and the application for summary judgemnt transferred to my local court. I apply to my local court to set aside the decision of Notrthampton and to find the applicant (DG is HSBC and vice versa) guilty or perjury as HSBC Bank International Limited does exist! Now I have a hearing in mid February to reverse Northampton. My view is to attach CPR 3.4(2) because the Claimant waited 27 months contrary Practise Direction 23 that it is done "as soon as possible". I attack lifting the stay because the delay has prejudiced my position as I need to rebuild my case after 27 months. The perjury / contempt of court: the claimant obviously knows where my account was held and obviously knows the jurisdicton. That it lied to Northampton so as to obtain the decision it did is prima facie evidence of perjury / contempt of court. Please give me your views of the foregoing!

Hi there, just recieved a letter back from HSBC requesting signature for my CCA. Have copied a template from 42man posted below will send to them today : Dear Sirs, RE Account NO XXXXXXXX Thank you for your letter dated xx/xx/2009 in which you say that you will not comply with my request dated xxx under s.78(1) of the `Consumer Credit Act 1974 unless I provide you with a signature. There is no requirement under the Act that require a s.78(1) request to be accompanied by a signature, and I am unable to accede to your request. Further, I note that you have sent statements and correspondence containing sensitive private information to me at same address as that detailed in my s.78(1) request. If you are concerned that you are corresponding with the correct person I wonder why you have not verified the information before. As you are aware, disclosing data without adequate checks of identity is contrary to the 7th principal of data protection, listed in schedule 1 of the Data protection Act 1998. The time to confirm my identity was before you sent your first threat letter. My request for a true copy of my credit agreement under section 78(1) was made on xx/xx/2009 and the 12 working days for your compliance expire on xx/xx/2009. I note that there is no provision that removes the requirements of the act to provide this information on time, even if you are unsure of my identity. Please now comply with your legal obligation without further delay. Regards Is this ok? [ATTACH=CONFIG]41281[/ATTACH]

Hi there, im creating new threads for all our individual debts totalling nearly £100k. This one is about our Sole trader business account which is £26k overdrawn. We linked it to our paypaln and are v slowly paying it off. From what i have gathered CCC are not applicable for currents accounts. The autorized overdraft was £15k. But we lost control and it spiralled out of control to the levels stated. We now trade as a LTD company. so dont trade under this name anymore. People have stated that getting charges and interest taken off is very hard unless you are in receipt of benefits. Are we within are rights to reduce payment to £1 and hope to do a full or final settlement at major discount. What are HSBC likely to do and there options?. I know that it is sitting with there inhouse collection service Metropolitan. Your help and adivce is really appreciated.

Hi there Sorry to be a pain but just about to start my PPI claims and need to get my head straight. Please can someone answer my questions? Really sorry, probably being thick!!!! Procedure for claiming: SAR if haven't got all paperwork then FOS Questionnaire with spreadsheet? HSBC Income Protection - is this PPI? HSBC Mortgage Repayment Protector - is this PPI? HSBC Life and Critical Illness Insurance - is this PPI? Which spreadsheet do I use for PPI on a Credit Card? Which spreadsheet do I use for PPI for a Single Premium on a Loan? I've been looking at ims signature but not sure!! Found an old spreadsheet from ims titled CISsheet, can I still use that? its not so confusing as the others!! You just put in the charge and the date. Thank you

We have written to HSBC regarding a CardGuard policy that we believe was missold. The policy started in 1999 and was cancelled in 2009. HSBC have written back and said they are "unable to provide you with any info. in relation to this product" and that we need to write to "Card Protection Plan Limited". The letter then offers info. regarding our account if we complete an attached form and enclose the appropriate fee. No form was attached! Have any other CAG'ers had experience of this regarding CardGuard and HSBC? At the moment our next course of action is SAR.

Hi all, We recently wrote to HSBC with SAR covering all accounts ever held by my wife with HSBC. They wrote back saying they had tried calling to discuss (they hadnt tried calling) and for OH to call them back. When she did, they tried to put her off requesting data of accounts, OH put it bluntly that it was her right to have it for her own records. A few days later she receievd a letter, confirming SAR was being processed, however they are claiming all details of PPI insurance cant be delivered as it is handled by a seperate entity - HSBC Insurance services something or other, and that we needed to write to them with another £10 fee. My question is, is this correct? Surely if they had been applying an insurance charge, no matter the provider, they details of this would be on my OH transactions? Following that, if she was to make a PPI claim, who would it be against? Thanks in advance.

Hi Guys, I am just about to embark on a PPI Claim with HSBC and i am expecting a bit of a fight, hopefully it will go smoothly but it has not thus far. Just a little about me, had numerous cards and loans with different banks and lenders and it all in the end got a bit much for me. I ended up looking at first into an IVA, this was back in 2009. In the end right at the last minute after not being told everything by the Insolvency Practitioner dealing with the IVA, i pulled out and did not sign into it. Much to the annoyance of the Insolvency practitioner. I decided thankfully to go on a DMP and now everything is running great and i am back on the straight and narrow. I was looking into PPI and pulled out all statements i had and noticed that the main credit card i had with HSBC which i paid off and never used again in 2007 had PPI. I originally phoned them to ask a few questions and never really stated it was a complaint. I then recieved a letter from them and also the questionaire to send off. i have not sent anything off has yet because i wanted to know more before i placed a written complaint. On the 6th december 2012 i received a surprising letter from HSBC stating that their records show i am on an IVA and that they have no way of ascertaining whether the IP has pledged/ assigned their right to complain to you and whether they are aware of my involvement; and whether they have agreed to allow you to represent them and under the circumstances, we cannot release information unless they have written confirmation from the IP that i have their authority to proceed. And also for this reason they are no longer treating this matter as a formal complaint and cannot proceed further without written authority from the IP. They also urged me to take immediate independent professional advice as to my position. This letter scared me and i investigated i since found out that i have had an IVA on my record since oct 2009. After some time and lots of letters i have had this IVA revoked with the insolvency service and i am in possession of a screenshot email from them showing this to be the case, and also a apologetic letter from the compliance manager of the IP at Blair Endersby due to the administrative error on their part. I have been looking at the great things and advice people get on this site and will keep all informed of what's happening but just wandered what my next step is. I know i have to send a letter back to HSBC and put in firstly my first complaint to them re PPI on my crediit card and loan, i also have one with Barclaycard. Just wanted to clarify a few points first. 1. Have not got all statements but have a lot from 1997 to 2007 does this matter re my PPI claim. 2. Do they only have records going back 6 years. 3. Can i claim back to 1995 when the card was officially opened, recorded on my credit file even though i dont have statements back that far. 4. is it true i can claim both compound interest and the 8% upto present day. 5. Is it worth me getting a SAR from HSBC. 6. What is the best response back to them re the IVA letter. 7. i understand that they cant touch me regarding debt they sold onto a third party which was my overdraft with them back in 2009. 8. What information would HSBC release to me has said in the letter from them. I thank you all for any advice on this matter so i can get this ball rolling

Hi there We recently completed a Voluntary Repossession on our old house. We have not been living there for 4 years and were renting it out, which was not covering the mortgage cost anyways, we were adding more ourselves on top of it so we did not default. The tenant stopped paying so we evicted him and gave the house to the bank. Within 2 months they had sold it for way under the value rate, obviously selling it at auction for as fast as they can, rather than as much as they can. First of all, is there any way I can dispute the amount they sold it for? As it has left me with a deficit of £35k to pay. Secondly Mick and myself have been calling HSBC to arrange paying this off a certain amount each month. We have both been calling since receiving the first letter. Each time we call they say they cannot do anything about setting up a payment plan at this stage. On the 21st we received another letter stating as we had not contacted them with regards to making any payments they demand the whole balance at once. Again we both tried calling them. On the 21st Mick was advised the debt had been passed to a collection agency. I called Jan 11th, spoke to a lady called Anet who agreed to call me back the following Monday to arrange the plan. She did not call back till Tuesday at which point she told me the debt had been passed to Metropolitan debt collection (again?) that day so she could not do anything. She did not call on Monday as she had a training course she did not know about. Well that’s not my fault as far as I’m concerned. She made an appointment to call me to arrange this but did not keep it deciding instead to call me the next day, which by that point was to late. I should not be forced to deal with a collection agency because Anet did not want to call me on Monday. She could have arranged for a colleague to do it, or just kept to the appointment! Not to mention all the other times we called and kept getting fobbed off. I have no idea where I stand with this, and even if I dispute the handling of this, I have a horrible feeling I will be continually hounded by Metro. Any help would be appreciated, Thanks.

Hi, First I must thank you all for such a wonderful repository of information. You have built an amazing community and should be very proud. The Story: I moved to the US in 2007, and left some debt behind. It was a difficult time and I was in turmoil about this debt. Then I discovered this site and learnt that there was essentially nothing they could do. I put that part of my life behind me and forgot about it. Earlier this week I received a letter from a lawyer containing a motion for an issuance of a new Capias. I had no idea what this was so called, and then went to the courthouse to obtain a copy of the file. It turns out that this lawyer had obtained a judgement by default against me in 2011. The documents had been served to an apartment i moved out of in 2007. I had no idea of the existence of this case until this week. Crazily enough, this seems to be perfectly proper service in the US. I have been living my life quite happily for the last 2 years without knowing that I had a civil arrest warrant out on me. Obviously this court has no jurisdiction over the matter and I will seek to have the default judgement vacated. I will then seek damages via the Fair Debt Collection Practices Act. I realise this forum may not be the best place for these US-centric questions. I will also pose them to your revolutionary brothers at http://www.debtorboards.com However I would appreciate any input you could give. My Questions: 1. What is the likelihood that HSBC is the actual Plaintiff? Wouldn't the debt have been sold off long ago? This lawyer is a bottom feeding sole trader ambulance chaser. I find it hard to believe he has been engaged by HSBC. 2. The complaint is for a fanciful sum in US Dollars. Is this Kosher? Can a debt in one currency be arbitrarily converted to another? Or is this a fraud designed to deceive the court? 3. In what order do I properly deal with this? Attend Capias hearing first and then file a motion to vacate? Or should I file a motion to vacate now with the same hearing date as the Capias hearing? 4. I intend to make some money from this scumbags sloppiness. Am I required to offer my full defense in the motion to vacate? Can I move to vacate solely on the grounds of not having been served, and then let him dig a deeper hole for himself in subsequent proceedings? Or does doing this mean I will have assented to the courts jurisdiction? 5. If #4 is a bad idea can I file a motion to vacate with prejudice? How likely is this to be granted? 6. What's the likelihood of a crazy American judge ignoring jurisdiction? 7. Will this judgement have been recorded on my credit reports? I have applied for my reports but the credit reporting agencies seen to not know who I am. I have never applied for credit in the US. If this judgement has been reported, is this a breach of the data protection act? 8. This debt will be statute barred in about 2 months and I'm feeling litigious. What can I do to punch HSBC in the nose? It seems to me that if HSBC is really the plaintiff then it is a UK company attempting to fraudulently use the US courts to bully and intimidate the counter-party in a UK contract. How do I monetize this naughtiness? LIBOR is still fresh on everyone's minds... I'm sure I have a million more questions but I am still working to educate myself on the intricacies of US law. Any advice you could offer would be most gratefully received!