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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Warm Home Discount: Claim now


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Don't leave it too late to find out if you're eligible for financial help and support through Warm Home Discount schemes this winter.

 

They are run by energy companies but tend to close in late November or early December.

 

One in 10 of allhouseholds are eligible for some form of help with their energy bills.

 

Those that qualify include low-income families, disabled, elderly and other vulnerable customers.

 

http://www.homeheathelpline.org.uk/about/

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i have just received my letter confirming my warm home discount of £140.00.

 

As michael states there is a time limit when your claim has to be done by, successful claims will have the credit applied by 1st january 2016.

 

Here is the link you need to check eligibility and how to claim

 

https://www.gov.uk/the-warm-home-discount-scheme/what-youll-get

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does it say your application has been successful?

 

if it does then it will be credited to your electricity bill/electricity pre payment meter/arrive as a voucher to be credited at your next prepay top up

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I started getting state pension this year so not sure I qualify? I get no benefits at all

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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2 things for you to check then snowdragon,

 

1. check with DWP to see if you qualify for pensions credit or any other help, start here: https://www.gov.uk/benefits-calculators

 

2. Ask your electricity supplier if you qualify for WHD, you may need to complete step 1 first but worth a call to ask anyway

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does it say your application has been successful?

 

if it does then it will be credited to your electricity bill/electricity pre payment meter/arrive as a voucher to be credited at your next prepay top up

 

Thanks Martin2006… just opened a letter from EON to say that it has been added to my next bill...:-D (Good news for a change!!)

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certain groups of people will automatically receive this every year, others like myself, have to re apply but my supplier will inform me as long as i dont move supplier, which tbh im very happy with so not likely to b moving any time soon.

 

great news tho for a change :whoo:

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Hi… I've had a letter to say I qualify… do I have to claim or is it automatically deducted from my EON bill?

 

Thanks Martin2006… just opened a letter from EON to say that it has been added to my next bill...:-D (Good news for a change!!)

 

Good news on the payment being added to your account ThedaBara. All customers we've accepted for the 2015/16 scheme will have their payments by 31 March 2016.

 

For the benefit of others, we stopped taking applications for the 2015/16 scheme yesterday (Monday, 16 November 16) as we've reached our maximum number. We'll be unable to put through any applications received after this date. The Energy Company Obligation is still ongoing though. Like Warm Home Discount, this is another Government led scheme. This one aims to cut usage by providing help with energy saving stuff like loft and cavity wall insulation. There's more information about both schemes on our website.

 

Customers who qualify for Warm Home Discount through the 'Core Group' automatically receive the payment so don't need to apply. Those in the 'Broader Group' need to apply each year. These applications are dealt with on a first come first served basis so it's best to register early. This can be done through our website now. We won't have details of next year's scheme until Spring 2016 so don't worry if you don't hear from us for a bit. We'll be in touch by June 2016 with the details.

 

Glad you've received the 2015/16 payment ThedaBara and hope the above is of interest.

 

Malc

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Malc,

 

Is it possible you could let our forum know when you receive information for the next year's scheme, please ?

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Malc,

 

Is it possible you could let our forum know when you receive information for the next year's scheme, please ?

 

Sorry for the late reply citizenB. Not been 'Cagging' for a few days. Happy to keep the Forum up to date about our Warm Home Discount scheme. I've popped it in my diary as a recurring appointment so I can keep on top of this. If I'm not around, our website is always up to date with the latest developments. The Warm Home Discount page is at the link below.

 

https://www.eonenergy.com/for-your-home/saving-energy/need-little-extra-help/warm-home-discount

 

Hope this helps.

 

Malc

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I don't suppose iSupplyEnergy are part of this scheme? I take it it's only the "biggies"?

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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Sorry for the late reply citizenB. Not been 'Cagging' for a few days. Happy to keep the Forum up to date about our Warm Home Discount scheme. I've popped it in my diary as a recurring appointment so I can keep on top of this. If I'm not around, our website is always up to date with the latest developments. The Warm Home Discount page is at the link below.

 

https://www.eonenergy.com/for-your-home/saving-energy/need-little-extra-help/warm-home-discount

 

Hope this helps.

 

Malc

 

Many thanks Malc :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi,

 

I got an email to say it has been successful and also a manager confirmed it would be applied Jan 2016 however the email i got also said documentation will need to be submitted? But also said it may not be required and credit applied automatically? The manager didn't know if documentation was required? Anyone sent documentation as evidence of what benefits their on?

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Thanks for the 'heads up' on this again :D

 

I did get mine last year, only after being made aware of it by this very website AND after a 7 month battle with NoPower mismanaging my account.... which again i WON with the aid of this MAGNIFICENT site :whoo::whoo:

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Hey - no sorry I don't think they are. The energy suppliers signed up to the scheme for winter 2015/16 are:

 

Atlantic, British Gas, Co-operative energy, EDF Energy, E.ON, Equipower (Ebico), Equigas (Ebico), First Utility, Manweb, M&S Energy, npower, OVO, Sainsbury’s Energy, Scottish Gas, Scottish Hydro, ScottishPower, Southern Electric, SSE, SWALEC, Utilita and Utility Warehouse

 

To qualify you need to have been with your energy supplier from 12th July 2015, so I don't think you can switch and get the discount.

 

Different energy suppliers may have different qualifying criteria, so it's probably worth checking their websites.

 

Hope that helps!

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Hi Liv001

 

You're right, we've signed up to the Warm Home Discount scheme to help our customers with their winter energy bills. There's two parts to the scheme so thought it might help if I fleshed it out a bit.

 

The 12 July 15 date refers to the 'Core Group.' These are the customers identified by the Department of Work and Pensions (DWP) has automatically qualifying for the payment. These customers didn't need to apply and, if they haven't already, will receive a letter this month from the DWP with instructions. These letters will have a reference number beginning with either a 'M' or 'U.' Customers with numbers starting with 'M' don't need to do anything. If we supplied the electricity on 12 July 15, we'll pay the discount by 31 March 16 at the latest. Earlier in many cases. If, though, the number starts with a 'U' they'll need to contact the DWP using the number on the letter. It's important they phone asap as delaying might mean missing out.

 

There's a second 'Broader Group' but here customers who believe they're eligible need to have already applied directly to us. We stopped taking applications under the 'Broader Group' on 16 November 15. Again, payments will be made to all eligible customers by 31 March 16 or before so they're in time to help with winter bills.

 

For credit customers, we'll add the discount to their accounts. They'll be able to see it on their next bill or, if registered with our website, online. They'll also receive a letter from us to let them know we've made the payment. Customers with prepayment meters will receive a letter with a voucher. They'll need to take this to a Post Office along with their meter key and some ID. The discount will be loaded on to their key.

 

We'll still pay customers qualifying in the 'Core Group' even if they've changed supplier recently. Provided, that is, we supplied the electricity on 12 July 15. Those changing supplier before this date will need to talk to whoever supplied the electricity on 12 July 15. If, though, customers in the 'Broader Group' have changed supplier before we've given the discount, they'll need to contact their new supplier to see if they're still eligible. As you say, for the 'Broader Group,' different suppliers have different qualifying conditions. Applications can't be transferred between suppliers and a new request will need to be made.

 

Similarly when moving home. Provided we supplied the electricity on 12 July 15, 'Core Group' customers will receive the payment from us. It's important to let us have details of the move, particularly a forwarding address, in case a cheque needs to be sent. 'Broader Group' applications are linked to addresses/account numbers. Moving home before the discount is given will mean the application will be closed and we'll be unable to make the payment.

 

The Warm Home Discount scheme will be extended until the winter of 2020/21. As above (post 9), we won't have details for 2016/17 until next Spring but customers can apply now (there's a link to the relevant bit of our website in post 11 above). We'll be in touch by June 16 with details.

 

Hope this is of interest. Let me know if you need any more information as happy to help.

 

Malc

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Many thanks for your post Malc.

 

Regards

 

Andyorch

We could do with some help from you.

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  • 4 months later...
Malc,

 

Is it possible you could let our forum know when you receive information for the next year's scheme, please ?

 

Just a quick note to let you know I've not forgotten about this citizenB. We're still waiting for all the details to come through for the 2016/17 Warm Home Discount scheme but shouldn't be long now.

 

Customers in the 'Broader Group' I mentioned above can, though, apply now through our website. Alternatively, if they contact us, we can register their interest. I'd encourage customers to do this sooner rather than later. As above, we can only accept a limited number of 'Broader Group' applications so best to register early. Also with the 'Broader Group,' even if customers received these payments before, it doesn't mean they'll receive it this year as they aren't rolled forward year on year. They need to apply again for 2016/17.

 

Customers in the 'Core Group' don't need to apply. They automatically receive the payment and will receive a letter from the Department of Works and Pensions to confirm. There are more details about the scheme and the difference between the Core and Broader groups on our website. This includes some useful FAQs.

 

As promised, I'll update this thread again as soon as I've more details.

 

Malc

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