I'll try to get onto mcol - will have to dig the papers out of storage as most of our belongings are there. Please bear with me.

Thank you. In November 2020, after multiple online chats with them and my complaint to head office, npower claimed I owed them £152. By January 2021 this had become £297 (sorry - transposed digits). This debt apparently originated in 2019. I have emails supporting this. The court claim was in March 2023 for £3635 although Digital DRA are now saying the debt is £3214. I have a text from them stating this figure. Their latest 'offer' was for me to pay £2571 upfront or split it over two months. Their CEO 'customer service' agent stated to me on the phone that the claim had been discontinued, as per my request to the ombudsman. I have no written proof of this.

Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021. npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279. The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills. I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this. EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance. I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.

Thank you both. EON are no longer my supplier and I had no idea Digital DRA is their inhouse debt department. I don't have EON.Next's correct account number afaik or I would set up a dd myself. Is there some way I can find it?

I won a claim against EON.Next last October for the mishandling of my account which they bought from Npower. Npower had failed to set up a direct debit for me for nearly two years in spite of my many documented requests for one. I then asked EON to set up a direct debit along with a payment plan.They failed to do so. Instead, EON issued a county court claim against me which was discontinued when I took them to the ombudsman. I am a lone parent with a disabled child so vulnerable and the debt that built up contributed to a complete breakdown. We subsequently lost our home. I suffer ongoing MH issues and the ombudsman found against them, ordering EON to pay me compensation. I then asked EON, again, to set up a payment plan to pay off what is now a £3k debt. After multiple unanswered emails from me, I escalated it to the CEO's office who were appalling. Still no payment plan and multiple lies from them. Finally, still without the payment plan I had continually requested, they passed the debt to a DCA called Digital DRA. The ombudsman says I have to go back to them to make a new complaint which they will look at. In the meantime, I am receiving daily texts from Digital DRA, even during a Breathing Space I set up to give me time to try and sort this out, the latest stating that I have 48 hours for them to 'help' me or EON.Next may take me to court. In between, they have made offers of a 20% 'discount' along with other threats. I have no idea what to do other than go back to the ombudsman but am worried they will take me to court in the meantime. I'm also wondering if I can take Digital DRA to the FCA along with EON.Next for their conduct. I'd be grateful for any advice.