I see. I don't see the purpose of sending this letter to us because it makes no difference to the outcome? By not discontinuing the case they can still apply to have the stay lifted after the 33 day mark. The letter has no effect on the deadlines nor the eventual outcome. If they are too busy to deal with, they still have the 33 days and don't need to inform us of anything. Is it some kind of ploy?

So they're buying time? There is no deadline for them to reply like there was for me to acknowledge or submit a defence?

They must be a real bunch of scumbags to say we won't take any further action to then change their minds and issue it again. If they don't do anything on MCOL, what happens to the case? There's nothing on the letter I left out. All it says "Please note, no further action will be taken on this case at this time". Signed, Paralegal.

OK so they've notified us they won't be taking it any further. The matter is seemingly closed.

A letter has been received from DCBL stating "no further action will be taken on this case at this time" referencing the MCOL claim reference. That's really all it says. The case is still live on MCOL, I presume they're just gonna let the deadline for applying for a hearing expire.

I can update that our defence was properly entered by the Court as we received a letter. I'm therefore waiting for the case to be allocated a hearing and the replies to our SAR to UKPC and the CPR to DCBL. Looking forward to those two DCBL Grandpa's coming 'round off the Telly.

Both, confirmed via email :).

I’m just curious of their costs, you don’t chuck £500 of fees you can’t recover on a £273 claim.

Emails come from "SoFi". I see its Sonex Financial but that is the sender name.

I had a bit of communication with them this week, calls and emails. The balance showing is now £0 . Though no bill has been produced, just credits on the online account. Once the bill shows up I'll be sure they accepted the reading. Seems if you give these people (and DCBL) an arm they take a leg, ripping off our most vulnerable and even sending the debt collectors "SoFi" after him. You have to keep attacking but that's not too easy when you're 92. I've got his back.

Defence looks to be registered OK, showed up on the Tuesday. I've done the PALS and the CPR. Now the waiting game. Just curious, what would be the cost to DCBL for the hearing and contracting a local solicitor.

That's right, we submit the meter readings online. The problem is, while the readings are saved onto their system they don't use them to calculate the bill, preferring their own estimates. The system basically rejects them coming up with a warning that "it seems a little low". Compo? That will music to his ears. I'll persist with this come Tuesday once they pickup our email.

Thank you. I will send one off by post and report the findings. Data Protection Officer: Westwood Way Westwood Business Park Coventry CV4 8LG [email protected] Hopefully in the meantime it can be resolved now it has my attention.

Understood. So the ball is in their court. PALS? Some kind of policy document, process? I have more faith in the Judges than I do in an industry appeals process :D. He cannot remember why the car was there. I'll try to get a list of his historic appointments to verify.

An elderly relatives EON account shows a balance due of over £3000, entirely from the gas account. Letters from a debt management company have also been arriving. I do not think he owes EON a penny and they are massively overestimating his usage despite frequent manual readings being submitted. The estimate is a huge 2800m3 above the actual reading that I have checked myself today. Each month he submits a reading and they proceed to estimate it much higher. The meter is in full working order and is not that old. 2800m3 is approx 31,500 kWh based on the 10.99p tariff (which includes the Gov "help") its £3500 more than it should be. He could run a bakery with that sort of usage. His account history shows even when a meter reader came to the property in June 2022 the figure he gathered was seemingly ignored by the next months bill and it was estimated much higher. I've asked for a meter reader to attend the property and sent them photos of the meter to rectify. Should they continue to ignore the readings, what would be the next steps? EON are a bunch of scumbags. As soon as this is resolved I will switch supplier.