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WanTToMoveOn

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  1. thanks for the link @BankFodder the donation of £100 has been made.
  2. Hi Stu/all Sorry for the late reply as I have been away this month for a much needed break away and only just returned. I've had an issue relating to this and will perhaps start a new thread soon to see if I can be helped. A2 have paid the money I am pleased to say and I was contacted by email by someone who will come to check the property and report back to the ombudsman. This will happen by the end of this week. I was also waiting for A2 to contact me to find out and discuss the extra expenses incurred during the decant rather than pursue it myself, as this is what the Ombudsman instructed and following an email received from someone at A2, they will call me to discuss next week (I suggested the date)...although remembering everything/having receipts will be a challenge. I haven't actually sent the decision to SHP yet and will probably do this today although, I've been putting it off as I'm not too sure what to say to them accompanying the report... As I believe I have said previously, I am very grateful for the help and support given by you Stu and this site, and would have caved in long ago without it. Even then, many times (given the circumstances), I wanted to give up, given how deflated I was being isolated and far away during the decant...I don't believe the ombudsman took this seriously enough, and am disappointed, especially given the length of time and the impact it's had. I think I made 3 donations of £50 during that period , due to all the time and support given (not knowing if a positive outcome would occur) and I have today been trying to make another donation of £100 but for some reason, cant find out where to do so....so please post the link and I will do so ASAP. Lots more I want to say, especially regarding the outcome etc, but that can wait. Especially with jetlag....thank you all once again, finances aside (because essentially I lost the complaint because A2 hoard all the evidence), but because they have been exposed and chastised for their actions and its here for all to see. thank you @Nicky Boy all credit to @stu007 i agree with you @BankFodder the award is low and I am disappointed with much of the decision, especially as A2 kept all the info and evidence away so no proper investigation could occur. But cant complain. I will wait for everything to be settled and then yes, I may as well name the 2 or 3 involved.
  3. Hi Stu, I actually received a determination from the Ombudsman yesterday. There is plenty I could comment on...but I need to clear my mind. However, I can't really fault anything and based on the evidence they have....they seem to be very fair. All I can really say for now, is that without your help this positive outcome would never have been possible. I am so grateful to you and this site for all the help you have given. Ombudsman's letter is attached 2023-12-22 - Investigation Report .pdf
  4. Thanks Stu, Yes, I think the last couple of years has taken its toll...I think all the ignoring and fobbing off from A2 and the water company has finally got to me and I've given in. I've even got fungus growing in my bathroom from a leak A2 said they would deal with (before I moved back in)…but just lost motivation to push. I will indeed send an email to the ombudsman tomorrow....hopefully when they contact me I'll be more alert. As I believe I've said from the start, I am very grateful for the support I've received from you and this site.
  5. Hi Stu, thanks for popping in. I am doing ok thanks, just struggling for motivation right now and still waiting to hear anything from the Ombudsman
  6. Thanks Stu, will certainly keep you updated, and yeah the wait with the ombudsman has been shocking, but seems that they have valid excuses and would most likely repeat the same to my MP: 27 June 2023 Dear Mr xxxx Complaint: xxxxx0 - A2Dominion Housing Group Limited I am writing to provide an update about your case. We are aiming to determine your case by the end of December 2023. I understand that this is longer than you may have expected. Demand for the service has increased dramatically, following various changes and events in the housing sector. In response to this, we are prioritising the investigation of sensitive and complex cases. We are doing our best to manage this situation. Our casework team has tripled in size to deliver the excellent level of service all of our residents and landlords deserve. You will be contacted as soon as your case has been allocated to a caseworker. In the meantime, if your circumstances change (or have changed) please let us know. Yours sincerely,
  7. Today I received an email from the ombudsman, apologising for delays etc. Said they have now received the info they requested from A2 and that I'll hear from them again once my case has been allocated to someone. They aim to have it resolved by December.
  8. HI Stu, Sorry, I missed the email notification for your previous post. Everything has gone pretty quiet on this. The meeting was essentially a waste of time, as all points raised were pretty much dismissed by A2 or fobbed off. SHP were present (was a zoom meeting) All has gone quiet on this front and I have heard nothing from the Ombudsman. SHP are pushing A2 to do some of the works that should have been done now I am finally back and thats about it. Having attended a drop in with Thames some weeks ago, I found two things 1. that FLIP devices were offered for free to all properties that were flooded in 2008 and that they tried hard to contacted everyone and 2. That it's likely the flooding here was caused by drainage issues. They were supposed to send me some paperwork, but clearly forgot! Also during that meeting, it was let known that part of the reason things took so long was because they found water damage in walls that was as a result of previous flooding too. My understanding is that a lot of work was done on the drainage in my absence (however I don't know for certain) and perhaps in due course I can try and get A2 to disclose all. TBH having moved back, trying to settle back into life after this 21 months or so I am struggling to motivate myself to fight.
  9. thanks for this Stu SHP will be present (online meeting and will take notes) and the questions will be asked.
  10. Hi Stu, It's all still really frustrating...A2 haven't fed back on anything and certainly not on the Right to repair scheme. Another meeting is scheduled for this week, so we will see what they say..as was expected they keep delaying the property being fixed yet further. Thanks again
  11. thanks stu, I have messaged the ombudsman, and let my support worker know, she is trying to arrange another meeting with A2. will keep this you informed if I hear anything back
  12. Hiya Stu, I am doing OK thanks, hope all is well with you. I did indeed let SHP know and they informed me that had contacted A2 with relevant links and would get back to me when they have heard anything (we were already expecting a response in regards to points/questions I raised), yet a few weeks on and have heard nothing back. repairs now quoted as being scheduled to be complete by mid March from mid Feb...which was to be expected really. Thanks for the link, these will be very handy for future when I start bidding for properties once all this has concluded. Interestingly I see there is a Decant policy. upon searching, A2's says: ...... If this is not possible, we will talk to you about alternative options, including temporary accommodation through the local authority, bed and breakfast or hotel accommodation. I didn't get spoken to with any options, just take this place...and when I later told them I was starting to go crazy here and asked to be moved, I basically got ignored . Hopefully, at least next time, I will be more clued up. Thanks again
  13. Hiya stu, This meeting is due for the end of the month and I am to attend (I believe its a virtual meeting). SHP are aware of this thread as I included the details in the complaint. I've since met with the new support worker and she seems clued up so it's looking promising. So along with what you have mentioned above, I need to work out what else to put to A2
  14. hi Stu, just updating that I received an acknowledgment letter from SHP today and also that they have arranged a meeting to discuss things with A2 which all seems positive. thanks again
  15. Hiya Stu, Thanks for checking in. I'm doing ok thanks and looking forward to hopefully going back home next month (but we will see). Hope you also had a good xmas an new year also. I received a call from SHP on Friday to apologise etc and was told a response was in the post. So ill pop that up here once received. Thank again
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