I purchased the boiler through a local gas fitter on 30th November 2020. He did warn me that Alpha weren’t the best but because of covid it was the only make available at that time. It cost £1,500 which I appreciate isn’t expensive compared to other brands. Alpha are aware of the number of breakdowns as I have to go through them to arrange repairs under the warranty. I ‘think’ the reason for repair has been different every time but I don’t have a record of this. I just feel enough is enough and I’m totally frustrated with their customer service, they just don’t care.

II had a new Alpha boiler installed 3 years ago. Since then it has broken down 4 times. Admittedly it is still under guarantee but I have to wait at least 5 days before anybody can fix it and longer if they have to order new parts. Do I have any right to ask for a new boiler? I don’t remember ever having had so many boiler issues until the Alpha boiler was installed.