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techno20

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  1. We were home on Tuesday of this week and suddenly smoke came from some of our appliances. We turned off the electric and called Northern Powergrid who came out to investigate. It turns out that there was a fault, that lead to 2x as much voltage coming through. We were told by the engineers that if we weren't home, there was a chance the fault would have burned the house down - hearing this caused distress. They did repairs outside our house during the evening, leaving us with no electricity and they needed access to our garage so my son had to stay up. Work continued outside on Wednesday but we had a generator providing electricity to the house. A number of appliances were no longer working including the router, Sky box, boiler, kettle and air fryer. We had no hot water, no internet and no TV. We received the letter I've attached on the evening of the incident. #We called the number on the letter to tell them about the damage, they came to look at the boiler and they thought they'd fixed it however we still had no hot water and they had to come again on Thursday. They asked us to send receipts for some of the appliances that were damaged however we still haven't received response or payment to replace them. Do we have any legal rights to claim compensation for every thing damaged? What about for the inconvenience of no hot water for 48 hours? Any advice on next steps? Power-compressed.pdf
  2. Yes indeed. On all the above. Thank you very much for your help!
  3. Great news. They've offerred to settle at £520 via the platform. Assuming I should accept this offer? Thank you very much for your help!
  4. Hi Kyosanto, Still not received any response from the above. Any recommendations on next steps?
  5. Thanks Kyosanto. I gave 10 business days on 8th so we are on day 7 of that currently. Will send a chaser now.
  6. I sent across on March 8th. I've still not received any reply. Should I send a follow up next Monday or go straight to complaining?
  7. Thanks Kyosanto. I am waiting for the payment to clear tomorrow and then I'll send the email. I'll let you know how I get on.
  8. Thanks for the update. I bought the ticket all as part of one PNR through Virgin Atlantic I believe. I bought the flight from Manchester to Boston and another flight from Washington to Manchester. What would you recommend I send to them? Also, when? Should I sort the expenses first and then send or?
  9. Hello, After a few months I finally received a reply from AirFrance, on behalf of Delta Do you think it's worth continuing to pursue or should I just push to get the hotel expense back (£205) Dear XXX, Thank you for your e-mail dated October 27th, 2022, regarding inconvenience caused to you on DLXXX from New York to Boston. We regret to note that you were unable to travel as planned and please accept our sincere apology. Please allow us to inform you that as Delta is a non-EU/EEA based airline, this regulation does not apply when departing from an airport not located in the EU/EEA. Since this flight departed from New York(Non-EU) zone, the right to compensation under EC Regulation 261/2004 does not exist. Therefore, we must respectfully deny your request for compensation. Furthermore, to provide you the reimbursement of the additional expenses, we would require the bank details. Hence, In order to assist you further please provide us the mandatory complete details of your bank account. 1. Name of the bank 2. Name of the account holder 3. City where the account is held 4. IBAN (ex: IBAN GBXX XXXX XXXX XXXX XX ) 5. BIC/Swift code Please be so kind as to contact us again by clicking on the “Reply” button function of your e-mail quoting your reference C-XXXXX. Upon receiving a reply from you, I shall respond at the earliest. Best regards, Sachin Singh Pundir Air France KLM Customer Care Assistant
  10. Hello all, I bought a flight from Virgin Atlantic for Manchester to Boston via NYC, which arrived 12 hours late at the final destination (Boston) due to a cancelled connecting Delta codeshare flight. What are my options for compensation? The first leg was operated by Virgin and arrived roughly on time at JFK. I received a message once landing from Virgin to say that my connecting flight (JFK to Boston at 10PM VS4611) had been cancelled and that they were rebooking me, followed by a message to say I had been rebooked on a flight for the following morning at 9.50AM local time (DL5595). I arrived in Boston at 10.46AM, almost 12 hours after my original arrival time of 11PM the previous evening. I was given 2 reasons for the delay - weather and air traffic control. I went to claim compensation but Virgin says to get in touch with the operating airline (Delta in this case) - what should I do? Is this worth pursusing or is it a lost cause?
  11. Look to be part of Cabot - Wescot WWW.CABOTCM.COM Wescot is a Debt Collection Agency and we’re authorised and regulated by the Financial Conduct Authority. So we should ignore?
  12. Hi dx, Hope you're well. Happy New Year. We have received the attached from Idem Services (No CCA), who appear to have given up and are selling to Wescot Credit Services. Do we file away and then request the CCA from Wescot again once they get in touch? Thanks again for all your help on this. You've really helped my parents get their finances back under control. Idem_Finances_Letter-compressed(1).pdf
  13. Thanks dx. 1. I've checked Experian, Equifax and TransUnion, and they don't show up on any. All debts were defaulted on in 2013. Should we not mention them? 2. Ok great. Is it only a letter of claim that we should be looking for in terms of 'get nasty'?
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