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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pages 9 onwards are not a credit agreement as there is no signed box by him nor things like right to cancel box.

its a set of T&C's that they can get from here or from their own filing cabinet and insert his name on the 1st page, which a bet isn't even in the same type face as the T&C's

filing cabinet copy and paste jobbie, supported by an application form minus the required prescribed terms to make it an enforceable agreement

if you also look closely which we cant you'll see it references certain T&C numbered sections that are not included either

also where is the default notice from MBNA?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So presumably we don't go back to Idem again as they haven't provided the right info but just submit the defence?

 

Also, with the DF - given that he didn't DF with MBNA for as long as the account was with them, and if Idem can't DF him, where does he stand with a DF?? 

- BlondieGirl

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@yodabug Hope you don't mind the question: did you use a standard 'template' in drafting up your defence? I'm in this position now, I need to respond early next week. Lots of great threads on here, but copying and pasting everyone's defences is proving tricky as there are differences in everyone's case. Thanks in advance :-) 

- BlondieGirl

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There are no defence 'templates' as you found each case is diff......

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Yes thanks dx 🙂

 

Just finding it very tricky to sort the defence without copying and pasting a lot of irrelevant info from other people's defences (or maybe it is relevant, I dunno). I'm no expert on the terminology nor the law which this all relates to and just want to get it right.

- BlondieGirl

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No but you'll see the format and sentence s used are alike

Its not hard and you wont get it wrong

But you need to post up your thought else we dont know

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

A non existent default NOTICE [STOP USING df]

is usually fatal to any court claim under section 87 of the consumer credit act. 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I was wondering what  DF meant also  :wink: 

 

Andy

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DN = Default Notice or DM = Default Marker...never heard of DF...but nevermind :wink:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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First draft of response if someone could take a look please. Hope it's OK;

 


Particulars of Claim (for reference purposes only):

 

1.     A credit card agreement made between MNBA Europe Bank Limited and the cardholder (D)

2.     Claimant ( C ) purchased the balance on the account on 06/10/2016

3.     D accrued balance £ 2947

4.     D defaulted on payments

5.     C issued Formal Demand requesting payment dated 23.08.19

6.     Amount now due from D £ 2947

 

  

************************************* Draft Defence *********************************************

 

  

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. The Claimant has not complied with paragraph 3 of the PAPDC (Pre Action Protocol) but failed to serve a letter of claim(s) for the alleged agreement pre claim pursuant to PAPDC changes of the 1st October 2017. It is respectfully requested that the Court take this into consideration pursuant to 7.1 PAPDC

 

3. Paragraphs 1 and 3 are noted; I have in the past had financial dealings with MBNA on or about 2000. I am unaware of what alleged debt the Claimant refers to having failed to adequately particularise its claim, and have therefore sought clarity from the Claimant by way of a Section 78 request and a CPR 31.14 request.

 

In response the claimant has disclosed an application form for MBNA which is Illegible and incomplete therefore not enforceable pursuant to sec 61 .1 a/b/c.

 

Additionally, in response to my section 78 request for the MBNA agreement, an application form, which refers you to sign and return the agreement....barely legible - along with a reconstituted version which is void of an account number or date to which it supposedly refers to.

Both of which are pre April 2007 credit applications and therefore unenforceable pursuant to sections 61.1 and 65.1 and sections 127.1.

 

4. Paragraph 2 is noted but it is denied that I was ever served Notice of Assignment pursuant to sec 136 of the Law of Property Act 1925 at the time of the Assignment dated 06/10/2016.

                         I don’t think this was ever sent but cannot guarantee this from 2016

 

 

5. Paragraph 4 is denied. I am unaware of any service of a Default Notice (s) pursuant to section 87 of the Consumer Credit Act 1974. I have sought verification from the claimant regarding this matter and they have been unable to comply.

                         We have had a DF Notice from Idem but is this irrelevant? Or do we say that we’ve not had a DF Notice from MBNA?

 

 

6. Paragraph 5 is noted but I refer you to my point 2 and the claimants non-compliance of paragraph 3 of the PAPDC (Pre Action Protocol).The claimant is not in a position to issue demands.

 

7. Paragraph 6 is denied for the reasons stated in my point 2.

 

 

 

8. It is therefore denied with regards to the Defendant owing any monies to the Claimant; the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31.14, therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show and evidence the nature of any breach and Default Notice;

(C) show how the Defendant has reached the amount claimed for; and

(d) show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

9. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

10. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

  

11. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

 

- BlondieGirl

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2. The Claimant has not complied with paragraph 3 of the PAPDC (Pre Action Protocol

) but failed to serve a letter of claim(s) for the alleged agreement pre claim pursuant to PAPDC changes of the 1st October 2017. It is respectfully requested that the Court take this into consideration pursuant to 7.1 PAPDC

 

I thought they had you stated yes in your initial response ?

We could do with some help from you.

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then you cant inc your no.2

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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eh?

your pap reply was to their letter of claim..

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Or you could adjust it to include that the claimant did not respond within the given 30 days and proceeded to issue the claim irrespective ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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yea like what was the point in sending loc pap?

or it being there if claimants ignore its purpose... in a way...

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

15 hours ago, Andyorch said:

Or you could adjust it to include that the claimant did not respond within the given 30 days and proceeded to issue the claim irrespective ?

Do I need to check dates?? 

 

So, am I right in thinking that:

 

from the date the Letter of Claim, Idem had 30 days but did nothing other than proceed with the claim?? 

- BlondieGirl

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13 hours ago, dx100uk said:

yea like what was the point in sending loc pap?

or it being there if claimants ignore its purpose... in a way...

 

dx

 

I'm sensing sarcasm 🤔

Not sure what you mean though, sorry. I am learning the process though but it's not second nature yet. 

- BlondieGirl

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If you read the relevant thread on pre action protocol......

 

Disclosure

 

If in the debtor requests disclosure of a specific document or information in his reply, the creditor must provide that document/information within 30 days of receipt of the response or provide an explanation as to why it isn’t available.

 

So I take it they failed to comply with your request or any of the the above procedure.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Not at you..them..as above

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

3 hours ago, Andyorch said:

If you read the relevant thread on pre action protocol......

 

Disclosure

 

If in the debtor requests disclosure of a specific document or information in his reply, the creditor must provide that document/information within 30 days of receipt of the response or provide an explanation as to why it isn’t available.

 

So I take it they failed to comply with your request or any of the the above procedure.

 

They wrote on 5th April 2019 and I returned the PAP form around the 20th April.

They wrote again on the 3rd June 2019 saying:

 

"Thank you for returning the reply form......but we need to speak to you.......please call".

 

But no response to the specific points I requested in the PAP nor explanation.

 

 

 

 

- BlondieGirl

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