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MBNA sold debts that belonged to both me and my husband. Idem bought mine, Moorcroft bought my husbands. I emailed Idem regarding reduced payments that I would make, and eventually they responded agreeing to my reduced amount. However, Moorcroft ignore emails (sent day after day) and they will not reply despite my husband requesting that they not call, but put in writing instead. They call anyway, and to whomever called, I asked them not to call, but to respond to my husband's emails - however, the chap then called my husband's mobile immediately! I got a statement from Idem, and in exactly the same marked envelope (same return address, same statement format) my husband had one from Moorcroft. Does anyone know if this is the same company??? It's really cheesing me off that Moorcroft ignore all the emails. Also, they're sneaky so-and-so's: they are based hundreds of miles away from us, and yet they call the landline using a local number that they must buy to use, to look like they're someone local calling us - idiots! It doesn't take long for me to recognise the number and ignore it. But, they're making me so mad!!! I think I'm wasting my time re-sending the same emails but at least it proves the point that they're ignoring us, dispite contacting them on a daily basis!
The CMA's so called "in depth" investigation into current bank accounts is disappointingly underwhelming Potential remedies include (and yes, they are only 'potential'): Requiring banks to prompt customers to review the service they receive from their bank Making it easier for consumers and businesses to compare bank products Requiring the creation of a new price comparison website for SME Requiring banks to help raise public awareness of switching bank accounts, Requiring better sharing of information with credit reference agencies, banks and financial advisers https://www.gov.uk/government/news/cma-proposes-better-deal-for-bank-customers Big sighs of relief all round at Barclays, HSBC, Lloyds, Royal Bank of Scotland and Santander.