Hi Quick question. I was looking to buy some parts via a retailers online store. When I went to pay it showed the 2nd class postage charge, at the point of putting in my postcode (Scotland) it went from £1.95 to £3.95. Being as bit surprised it changed I put in a Nottingham postcode and it dropped back to £1.95, so was sure it was a location charge. I emailed the store and they have said Royal mail charge by both size/weight and location. I accept that is true for parcels, but I thought 1st & 2nd class post was by weight/size only? Thanks

Had a note from Royal Mail regarding and item of mail that had unpaid postage by sender .and RM wanted £2 for unpaid postage to deliver. My suspicions were raised as the note used almost my full name, so I sat on it until the 18 day deadline for the item to RTS Had to visit the delivery office this morning to collect a couple of other items , and the postie allowed me sight of the letter awaiting me to shell out £2 for delivery. Surprise Surprise the letter bares all the hallmarks of being from a PPC , window envelope , no return address on the back ,my full name as if lifted from DVLA and the appearance of a printed form .And I do have a slight suspicion of where it might refer to , I was working in and outlet centre and might have strayed over the limit of 5 hrs . So I left RM to RTS , I have the drop card regarding unpaid postage , so am able to keep a time line . Let the fun begin

Hi, I need an advice if it is possible to get a refund and a reimburesement of costs of postage for returning a faulty item to the seller. One week before the end of the warranty (12 months warranty) while having a walk with my baby the buggy broke in serious and dangerous way: the aluminium frame got ripped around the front wheel and the wheel fell off. We had a narrow escape from an accident, as the buggy dangerously tipped. A couple of months earlier I had an email exchange with the retailer when I felt that the pram is visibly leaning to one side and one of the wheels seemed to be higher than the 3 others. The company said that they will attempt a repair but I was expected to be with no pram for 2 weeks and to pay for postage (with 9 months old baby these were impossible conditions, so I resigned and hoped that the pram will not deteriorate). Obviously the fault was more serious than I have anticipated and it led to the accident. What's worse the accident happened while abroad. I have immediately contacted the seller with the photographic evidence. The seller was unhelpful demanding that I send the pram over on my own cost from abroad (refusing to even meet the British part of the courier cost), they also said that they are not obligated to help anyway as my warranty was over (not true), they told me that they will weld my pram (which I find impossible, unsecure and unfit for use of any baby). They were very argumentative or non responsive for many days, which was terrible as I was stranded abroad only with email contact with the seller. At the end I had to purchase a stroller to be able to return to the UK. Seller says that it was my choice (not a necessity due to unresolved issue and lack of communication); after several emails they have agreed to loan me a pram, delivered to my uk address and only if I pay for a postage for the loan (both ways). They cannot replace the broken part of the pram as they do not produce this model anymore. I demanded initially a new pram but they said a firm no, so I purchased a pram abroad and now I want my money back. I absolutely would never put my baby in a welded pram! (I asked while abroad, everyone refused a repair due to liability over a child's safety). How would you go around this case? Do you think it's reasonable to ask for money and postage back? How should I respond to the seller if they said they have repaired the pram?

I bought a £500 graphics card from CCL 15 months ago, it broke, CCL said it has 3 year warranty, but after 12 months you return it to Gigabyte directly. I created an RMA with Gigabyte, they gave 3 options, Pay £15 for a company to deal with the return (at the time I thought this was just to collect the card from me and return it to Gigabyte, as I assumed Gigabyte would pay for the return), Send the card yourself or deliver it in person. I chose option to send it myself as I thought £15 was a lot for a 1 way delivery. I posted the card at the post office, £15.26, grrrr, hindsight! I got an email from Gigabyte telling me the card is repaired, I should arrange collection and let them know the details. At this point I thought, hang on a minute, you want me to pay for return!!! So I sent this email. They replied with this. So, where do I stand now? Who is liable for the return costs? CCL or Gigabyte?

Hi can anyone tell me who is responsible for the cost of returning a faulty item ?? I bought a watch from an ebay seller that arrived not working. The seller tried to resolve the problem by sending me a new battery but the new battery made no difference the watch is obviously faulty. I have raised a dispute with paypal who have messaged me today saying i am entitled to a refund once the watch is returned using a postal service that is online trackable. Paypal also say i am responsible for the postage costs. I thought the sale of goods act says the seller is responsible ?? Any advice much appreciated thanks. Steve.

I recently had a package mailed to me by a third party from overseas. They used my FeEx account number and billed all charges to me. They did not check with me I was happy with the price before sending it, and since the charges were extremely high, I would not have accepted them and asked the package not be mailed to me. According to FedEx's T&Cs just giving my account number is sufficient for me to be charged - the money was directly taken from my credit card - however I feel that since I did not agree to the transaction I should not be liable to pay. I'd like advice on whether if this matter went to court, would I win or lose the case? I can give more information if you require. Many thanks.

Hey guys, I bought an item from Very.co.uk a few months back on 0% interest for 12 months. Everything was fine until i checked my credit score the other day and realised i had a late marker against my name. it turns out i owed them £3.95 for the postage on the item i had ordered. I would have just paid it at checkout as £3.95 isnt a big deal and i generally just use Very for larger purchase and to spread the cost (I always have enough money in my bank to cover the full amount if needs be) it was really unclear on my online statement that the £3.95 was due and im about to write to them but i have one question. The credit agreement i have with them covers the item on 0% finance so can they apply a late marker on my credit score for something like the postage? What do you think are my chances of having it removed? I've bought a few things from them before and always pay large lump sums monthly. Thank you in advance. J

Evening all, first time poster I have an issue in regards to paying postage on an item which is faulty under warrenty, I don't know what my rights are and I'm not sure where i should be looking? Should I have to pay the postage or is it the responsibility of the manufacturer? They have told me it's not their policy to pay for any goods returned regardless of them being faulty or not?

We purchased a TV wall bracket off Amazon and on opening the box found the item to be damaged. Through Amazon we raised an issue and got notification that a refund would be due when the item was returned. We posted back the item at a cost of £6.70 to us. My card has been refunded, but despite providing proof of postage, the company is refusing to refund the postage costs as per their T & Cs. I was not aware that their T & Cs could over ride the Distance selling Regulations as the goods were damaged. I am not that familiar with requesting refunds through Amazon so can someone please steer me in the correct direction to raise a dispute using Amazon? Thanks.

Hello, I purchased a mobile phone on Tuesday 29th October 2013. Just today the item developed a fault (camera no longer working). I contacted the power/business seller and requested to return the mobile phone so it can fixed/replacement issued. They said since it's past 7 days (currently the 19th day) I would need to pay for the return postage to them as per the sellers terms and conditions. Is this the case? Is there anything per the Distant Seller Regulations that states the seller has to pay to return the product that has a fault? Thanks!

Hi, I sell some items on ebay. I sent an item to a customer and they raised a claim against me. I did send it but couldnt find the proof of posting, however I always send 1st class signed for. i couldnt prove it so ebay refunded the customer for the item including the postage. i have now had the item returned by the post office and it seems that they tried to deliver but the customer wasnt in. They must have left the customer a note but they didnt collect so the item was returned to me. I have contacted ebay and they say that they cant reverse the refund for the postage. Ebay reversed it through Paypal, I am now out of pocket for the postage. Can I do anything about it?

Hi all, my first post here! I recently bought a Desktop PC from a business seller on eBay through a Buy it now listing. The item was described as having 2GB RAM (Memory). However when it arrived and I checked, it did not. I contacted the seller who then offered to send some replacement RAM which I accepted, however, it was wrong type of RAM that wasn't compatible with the PC. After some more communication with the seller, he asked me to return the PC to him, which I have, via courier (with tracking) which cost me £9.50. I have asked the seller whether he will cover the cost of the return postage and he has flat out said No. Seeing as though it was the sellers fault for not describing the item correctly, why should I be out of pocket nearly £10? I have done a little research (Google mainly) it seems I may be covered under the Distance Selling Regulations or the Sale of Goods Act. However I can't seem to find an exact piece or quote of legislation relative to what I am asking. Does anyone have any advice?

I felt the need to share this information with all buyers from eBay. I recently bought an item that cost £160 from a seller with a good feedback score. I read that the item would be sent by tracked parcel with Royal Mail so I went ahead with the purchase. After a week and the item still not arriving I checked the provided tracking number to find to my surprise that it was reported to have been delivered. I contacted the seller who was very unhelpful and stated that as far as eBay and they were concerned it had been delivered and that was that! He or she did say I should make a claim at my local post office for the lost item. I first went to our local sorting office to see if it had been returned undelivered but it had not. I asked the clerk if he had any forms for me to make a claim but he said that only the poster can make the claim as they took out the insurance when they purchased the postage. He also stated that if it was signed for the sender could get evidence of the signature used to sign for it. I emailed the seller again when I got home and asked if they could start a claim on the advice that the post office gave me and if they could request the signature card. Sadly the seller just stated back to me the tracking number and would not give me any of the information I requested or help in getting a copy of the signature card. It is only myself and my family that live at my address and I don't share a post box or anything like that so I thought if I had the signature I could look up the surname and see if I could match it to anyone in my street who may have had my item delivered to them in error. Because the seller declined to help me I was left with no options and had to start a dispute. I also decided to leave negative feedback stating that the seller would not help me with the information I needed to recover my parcel or my £160. To my shock eBay removed the feedback when the seller requested them to. When I asked eBay what was the justification in doing so I was told that it was likely an automated removal due to 'key words' being used. Just to clarify I used no bad or insulting language in the text whatsoever. Several days later and after no response from the seller other than to gloat how they had the negative feedback removed I escalated the dispute to a claim. The dispute was quickly awarded in favour of the seller as providing a tracking number is all they need to do to cover themselves according to the eBay decision maker. I have since found out that a tracking number can be bought for just £1.00 and the parcel doesn't need insurance or indeed to be signed for in order to have a tracking number attached to it. I am quite sure my seller did not insure the goods nor had them to be signed for which is why they were avoiding answering any of my questions. So there you go, when you're thinking you have eBay's 'buyer protection', think again! It just cost me £160 and I feel like eBay have not even considered a single effort that I have made or that the seller was in any way negligent for sending high value goods through (most likely) a standard postal service with no cover. I have appealed the decision but it looks pretty hopeless. I may very well take this to small claims just out of principle.

Hello everyone - I hope somebody out there can help me! I recently ordered a second hand Laptop screen from eBay (Business Seller) at a cost of £40. It was received faulty so they asked be to return it – It cost me £10 in postage. The shop said they would send me a compatible replacement. Unfortunately, the one received could not be fitted properly and it did not fit the description of the original item I ordered. This screen was returned at a further cost of £10 At this point the staff were very helpful and, although I had to wait a couple of weeks, they finally refunded me my original £40 payment. I requested that in view of the full circumstances they should also refund me the total cost of return postage (£20) for the faulty/incorrect items. The shop replied: We do not cover return postage... see our site for T&C. How can we refund what we have have not received? You asked for a refund, you have a refund – Please be aware that the Sale of Goods differs as the items were second hand. I response I said: Second-hand should not mean second-rate Even if the item's second-hand or reduced, it doesn't mean you get second-rate consumer rights, except where the seller points out the specific problems before the item was bought. As you have sent faulty/wrong items then I’m entitled to 100% refund of cost and postage! The shop said I’m talking rubbish and if I took it to Small Claims I would lose and I will be responsible for their legal fees. My question is... are the shop right in what they are saying or are they just trying to scare or intimidate me? I know it only £20 but that is a lot to me at the moment! Kindest regards,

Hi, I started my fight with credit cards early in 2008 by unfortunately using an agent who acted on behalf (stupid I know), he has now gone walkabouts so I am carrying on myself. I had an M&S money credit card which was opened in 2006 and during the time the agent was looking after te letters etc a credit agreement never appeared. I started receiving letters from DLC with regards the debt and I sent the a CCA request in which they have now returned a signed copy of the agreement and a statement of transations. Can anybody please advise what I need to do next as I have no idea if the agreement is enforceable or not, my signature is there and it is dated. Also looking at the statement of transactions M&S have added a substantial amount of interest onto the account since it was originally disputed are they allowed to do this? Sorry one more thing, how do I know if the debt has been sold to DLC as I have never received a letter from M&S stating this? Thanks

Hi, Bought a router through Amazon. Router kept dropping connections after about a couple of hours. Returned the router and obtained a refund for the router cost, however, Amazon refuse to refund the postage costs I incurred. I was under the impression that I should not be out of pocket when returning faulty goods? Any advice/comments would be appreciated

I phoned up my H/A at the start of march to let them know i would like to give notice to leave the property.They informed me that i have to put it in writting.I sent them notice recorded/signed for at the end of march and moved out about 2 weeks later. I heard nothing from them until the 29th of july when i recieved a call asking why i hadnt responded to any letters.I told them that i had left the property and i sent the notice at the end of march unfortunatly i threw away my proof of postage 2 weeks ago and without it they say i am liable for £1404 of unpaid rent. Is there any other way i could obtain the tracking number? as it must be in a computer system somewhere i tried the p/o it was sent from and they have told me they dont keep records and the reciept is the only proof.If i can get the reciept the h/a have said they will be liable.Also the fact it took them so long to contact me and let the arrears build up when they had my contact number on file. Any help or info would be very appreciated as i am getting no where on my own thanks

Hi, I am new to the forum and wondered if anyone could kindly give me some advice. I ordered a red pair of shoes through a retailer on Amazon and when they arrived the quality was poor. The vertical join on the inside of the heel was poorly finished off and the white of the inside of the material was showing. I contacted the retailer and they suggested that I returned them for a refund. I did this and when they refunded me they did minus the postage (2.99 to send them and then I paid over £5 to return them first class) leaving me £8 out of pocket. I recontacted the seller asking if we could come to some sort of agreement over postage and they said no because they didn't consider that the shoes were faulty. I disagreed and they said that they would refer it to a manager but it would take a couple of days. I heard nothing for over a week and when I recontacted them they said that they had contacted the manufacturer and they had disagreed that the item was faulty. I don't believe that they have referred the matter and now it's my word against theirs, I just wish that I had taken a photo. Could someone advise me whether or not I can take this matter further, it's really a matter of principle now.

I recently contacted a reputable company the day after I received a Juicer to inform them that it was not functioning as described by the video demonstration given on the site. It was squeaking dreadfully!, a really grating and annoying sound. There is no way it made that sound on the Demo. Although I am aware that juicers can be noisy, I was unhappy by the dreadful noise it was making, very unusual in my opinion. I was informed that once it was returned, if the appliance was found by them not to be faulty then I would not get my courier charges back. They were willing for it to be picked up, but it worried me that once it was returned they could easily state it wasn't faulty and I would lose my return postage costs. I reminded them that I was not qualified to know if it was fault or not, but I was unhappy with the product and it was not sounding like the one demonstrated on the site. It was much noisier. Naturally they were defensive of there product and said I was to expect juicers to be noisy and they even stated that I couldn't go by the Demonstration as the demonstrators microphone may not be positioned to pick up noise. It all sounded bizarre to me. Am I entitled to pay for the refund postage if they found it not faulty even though I was unhappy with the product. Regards. Toots.