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About cherry14

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  1. How about that - 8 months ago my baby's pram broke (frame ripped, wheel fell off). After lots of email exchange I was only offered fixed pram (although due to carrying a repair for over 8 weeks I had to buy a replacement pram for my baby anyway). They told me that during the repair they have misplaced my pram and cannot find it. They do not respond to emails or letter since. name of this company is Little Devils Direct from Glasgow. Second nice one is Orange - they have a special sim offer for calls abroad (included in your allowance). I purchased it, called abroad, but was charged se
  2. hello, Thank you all for help on this case. Unfortunately I just hit a dead end and it looks like it's absolutely fine and legal to: - produce dangerous goods - refuse any negotiation or being reasonable - NOT return neither goods, nor money.... (aka STEAL) My update is as follows: The pram I bought in April 2011 has been developing numerous faults, until the last one when the wheel ripped off the frame. It was still on warranty. The seller refused to bear any costs of return it to them, I paid for a courrier. Seller (in numerous rude emails) laughed at me demand
  3. Hello, Apologies for my yet again delay update. I have just received in writing a reply from my credit card (MBNA) why they are not going to do anything. It says: "On review of the documentation you have provided, it appears that you have paid Little Devils Direct, who in turn used the money transfer company called Paypal. When a claim is assessed through Section 75, it is considered whether the parties involved formed part of a debtor (customer) - creditor (card issuer) - supplier (merchant) agreement. The agreement outlined above was between MBNA and PayPal. We believe it was Little
  4. Well, just learned that: 1. cannot proceed under section 75, as in the payment third party (PayPal) was involved. So credit card claim is no good. PayPal no good as well, as it's beyond their time limits. 2. cannot win in the court as I have no independent expert opinion that the pushchair was defected - the pushchair is still with the horrible company and surely they have discharged the broken part. Seems like I have to accept that broken pushchair back, and if it breaks again get the independent opinion, but than I will still not get any money back, as it would be fa
  5. Hello, Well here I am again - just an update. In response to my email written in a way as advised above, the seller very rudely replied that he challenges me to go to the court. He said that I'm completely unreasonable, and justified his rudeness by me being "difficult". I have passed all the correspondence and photos of the damage to my credit card company. Actually when writing a little summarise to my credit card, I have counted (and added all emails and photos) that the wheel was a sixth fault developed within 10 months of use. There were 5 others before! - Alt
  6. I had it nearly a year before the final fault occured - exactly one week before the warranty expired.
  7. Hi, so here is a challenge - I had to pay courier costs to return a broken item, and when asked for reimbursement (using quotes from this thread) my horrible supplier responded abruptly: "We are perfectly aware of our legal requirements and although some of the information you have quoted is correct you seem to be misunderstanding the sale of goods act." The rest of the message they sent me was slightly rude and a bit threatening towards me... and containing points indirectly stating that I'm too stupid to understand law... Well any idea what would you replay to a supplier like that?
  8. Well, not suprisingly I have received very abrupt email from Little Devils saying that I might quote the correct legislation, but I don't understand it (nice). They are refusing to refund the purchase and although I said that 6 weeks without baby pram is surely unreasonable amount of time and unreasonable inconvenience, they happly said that it is a "grey area" (any parent of a baby under 1 would comment on that???). They refused to refund my shipment costs as well. I called the CAB and they have opened the case, but they said that my next step is to try through my credit
  9. Hello Rebel11, Thank you, very interesting. I'm planning to contact the company tomorrow with new arguments thanks to you.
  10. Hi, The pram is called Matrix, it's sold by a small scottish company called Little Devils Direct. I bought it online from their website.
  11. Hi, I need an advice if it is possible to get a refund and a reimburesement of costs of postage for returning a faulty item to the seller. One week before the end of the warranty (12 months warranty) while having a walk with my baby the buggy broke in serious and dangerous way: the aluminium frame got ripped around the front wheel and the wheel fell off. We had a narrow escape from an accident, as the buggy dangerously tipped. A couple of months earlier I had an email exchange with the retailer when I felt that the pram is visibly leaning to one side and one of the wheels
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